I needed the Smart bank app due to changing to better quality bank and I actually have only good things about this app , it does for me , every thing it says Logging in is so far a breeze with facial recognition and it performs all tasks for me Only bad about this is it doesn’t have the function of what I need on making a deposit of my monthly pay check into my checking account So if you ever provide that option for the camera to take pictures of front and back of check that’s required to make a deposit then gladly I will change my 3to a 5 Otherwise I’m extremely happy and satisfied with your app and anxious for the possible new feature I desperately need Thanks

2 years ago, SweetPee27

SmartBank really got me!

My whole check was put in the bank yesterday and now I’m over drafted because it never got deposited! Walked in gave her my whole check looked at my account and I have $0! The have 0 customer service on the weekends so now all my bills keep getting taken out of my account and over drafting me!

4 years ago, 5^^^^^^^

I love the security of the app, However when it makes you verify 4xs in a row that’s annoying. Also the bank leaves charges in pending mode forever it feels like. Most banks transit the charge immediately and deduct the account. This bank literally pends transactions for almost 3 days. At this day and time technology offers way too many advances to allow this. Although I’m a loyal customer and adore the family like business approach, I’m concerned the company will not advance if they can’t stay live with all transaction types and become more convenient. I will say the Saturday hours are awesome, and I’ve never had customer service issues! They do care about people! More positive feedback than negative!

5 months ago, ropender

Robert Pendergraft

A very customer friendly bank always ready to be of assistance. I have known a couple of the banks officers and worked with them for over 30 years. I consider them friends and they have always worked with me and bent over backwards to be of assistance. Just an overall great bank.

2 years ago, jgoof

Deposit on Mobile Banking

This is the first time I have used the Mobile Deposit Site on my phone and I am delighted to have accomplished that task. The directions were easy to follow and so was the process. Thanks for this helpful app. It is so nice when I feel I have accomplished a new learning task

11 months ago, yldaisy

Crashes often without warning

My old bank was bought out by SmartBank and the app has gone down hill. It randomly doesn’t open…so you can’t access your information when you need to. I’ll be changing banks soon due to moving but also bc I just don’t like a huge cooperate bank and the app is obnoxiously inconsistent. This happens at least once a week….super annoying.

2 years ago, awfloatfisher

Transfers

I wish the app would allow users to place comments on transfers as well as schedule them instead of only having an instant option

11 months ago, cawley23

Racist Bank

The manager at the Panama City branch is the biggest racist I’ve ever seen before. I am a black male from a foreign country and I tried to open an account there with all the appropriate documents. To my surprise to insurmountable discrimination I faced was quite mind boggling, because clearly I thought this was a place of business and not one of racial profiling. Talking down on the country where I am from by making derogatory remarks, just ridiculous. My money is just as good as anyone else on planet earth.

4 months ago, App frew

Great service

The always are on top of my mobile check deposits. When I do call them they always have time for me and walk me through what I need.

1 month ago, bb pigeon forge

Random password changes

I do not recommend you rely on this app for accurate updates or availability Glitchy and not very reliable. Password often changes without warning. Be prepared to be without information on a regular basis as there are random days when passwords become invalid and access to your money and transactions is non-existent.

3 months ago, Starfoxny

Updates

Works well but bank does not notify you when they update the app, causing you to get locked out of your account

4 years ago, jcvd95

Probably the worst banking app

I left this bank solely on how trash the mobile app is. It randomly doesn’t let you sign in with your fingerprint or Face ID. You can’t reset your password from the app and you have to call and wait on customer support just to reset it. Charges stay pending for days and even weeks. The features are barebones and the app looks like it was made in 2005. Great bank if you don’t need or want mobile banking but if you do, it’s a deal breaker.

4 years ago, deer_in_the_woods

Flawed but kinda does the job

For starters, the most annoying mishap is that the Facial Recognition rarely works and you have to manually log in. Secondly, you get asked all the time for verification even though you logged on with your credentials. Lastly, when you transfer money it asks again for your password even though you are already logged in. not a very efficient app so far.

1 year ago, dawn whiddon

Deposit

I love this feature to deposit a check without going to the bank

5 months ago, Kofi Phil

My best bank

Since I moved to the south in 2020, Smart bank has been the only bank I have known. But I will say they are the best, even compared to some of the banks I worked with in the north.

6 years ago, kkier21

Just the basics

Allows the basics to be done in a mobile app. Find myself logging in from the laptop if I really need something. Needs fingerprint/facial recognition added. I use unique passwords for the various sites. With technology as it is, I should not have to type my complex password each time I want in the app. Hope this is in dev.

2 years ago, Myboyzie

Upgrade bc it’s behind others

The app should give me a pie chart/breakdown on where my money is being spent the most. As well as give me the option to roll my change over into my savings account and charge my checking account in whole dollar amount. Plus I it need to stop glitching on iPhones and stop making me look at none new updates every time I login.

5 months ago, PDS2013

Terrible, just terrible

When it works it’s about 15 years behind in appearance and function. Half the time it gets a random error. I’ve never seen a bank app that errors out so often. Have no issues with the bank itself and the staff tho at least - apps are generally just a slice of its website and their needs a facelift or full make over imho

2 years ago, gibsovi

Love my options.

I am learning all the options that Smart Bank offers a client. So glad I have them as my bank.

2 years ago, TNonesty

Unstable and unreliable

Firstly, facial recognition login works rarely. Regularly the entire app goes down and is completely inaccessible. Not very efficient for banking 🙄 Lastly, be aware that making a transfer online COULD land you with overdraft charges. No one can explain to you how or why it did it this time….so be careful with account to account transfers.

3 years ago, Bibiloves

Just a bad app.

It’s sad that this app consistently fails to perform properly especially when managing and being able to see one’s money balance is so critical. I typically do not write reviews but this app alone makes me want to switch banks all together. Today I don’t even have the option to log in. It’s buggy, lags, and overall is the most unreliable app on my phone.

2 years ago, SunsetBear

Great Hometown feel

Very thankful for local bank hometown feel but great options all around the country

2 years ago, Joneth2018

Great Bank

The service this bank has provided us has been excellent.

2 years ago, Peggysue54

Smart Bank App

I love Smart Bank and the app on my phone. Makes life easier and I feel safe with Smart Bank!

5 years ago, lexjordan

Ugh.

I like the bank itself but the online banking and app could use some work. Every couple of months it won’t let me log in, even when I know for a fact I’m using the correct password. Then I have to call and reset it. It’s really a pain in the rear. Fix your crap, Smartbank!

4 years ago, johnnie123*^

Terrible

Down far too often. Not reliable.

2 years ago, jtjbckjfr

Face recognition

So far I have not been able to get the facial recognition to work. The app never seems to remember the password after the recognition is accepted.

2 years ago, gwenababy

ATM

Everything is great but need to be able to make deposit at ATM.

3 years ago, Mrs. Shaye

Trouble with app open SmartBank

I have changed phones from Samsung S8 to iPhone 11 I don’t know if this the trouble but each time I go to open the app it says error 0014 occurs try back later, so annoying I have bills coming out my account like to check throughout the day on my funds.

1 year ago, learn bank

Great bank!

Love everything about it

2 years ago, Russell

App won’t let me deposit a check

Each time I try to deposit a check the loading wheel just spins and then an error message comes up after a while.

11 months ago, Farm girl1234567890

Great app and bank!

Love the app and SmartBank! Easy to use with great banking options!

2 years ago, kkoops87

Don’t do it

Terrible app that is never accurate. The “host” always seems to be unavailable and half the time you can’t log in. SmartBank is the worst bank I have ever used and I can not wait to close my account with them.

2 years ago, choc4me

Very aggravating

Log in is a joke, won’t store password and face recognition won’t work. Way too much repeating same tasks over and over, considering changing banks because I depend on mobile banking for everything.

1 year ago, gdaddygmomma

Customer

Thanks for the great service

2 years ago, BCSE1

Great App

Love this app - simple, easy to use. Works great!

5 years ago, mbramlett2

Okay app but could be a lot better.

App will no longer let me sign in with Touch ID. I’m forced to type in my password every time. And come on SmartBank, get your stuff set up where I can link my debit card to Apple Pay already. This is the 21st century!!

3 years ago, Lenhendrix

Does not always open

This app is helpful when it will open. I get error messages more often than not. Please fix it

5 months ago, yungfuccs

Can’t transfer money after 9pm

What’s the point of having the app when it won’t process any transactions attempted after 9pm. It’s been like this for years.

2 years ago, bamasalt

Terrible app

This app is awful. To the point I almost want put my money in another bank.

5 years ago, juijit su

Doesn’t work

I’ve tried this ap few times. Errors out, “server not available” messages. Never seems to work. How about mobile deposit like most other banks?

1 year ago, arcjr60

Deposit

One of the o

5 years ago, snaidero

Face ID doesn’t work.

Every time I’m about to log in Face ID verifies my identity, yet the login form fails to insert my password. I have to manually enter my password regardless; clearly an unnecessary inconvenience and gets tiring. Please fix with a patch #ASAP.

1 year ago, bbhbwb

Horrible service

SmartBank took over original bank. Now I can’t see details on accounts. Went to branch and got no help.

5 months ago, Albert cline jr

Great bank

Amazing

2 years ago, Colonel Fubar

Worst Bank Ever

I bet the CEO holds meetings daily to see whats the dumbest thing they can do for the day. They are regressing rather than progressing.

1 week ago, Gracie🙏🏿

Jamestown bank

Arena and Lori are the greatest

7 months ago, A... Bae-Bae

Love this bank

The staff is awesome on G. Avenue Chattanooga Tennessee.

4 years ago, spartanboy12

Fix this app

This app is terrible. Not user friendly at all. Face ID doesn’t work.

4 months ago, asdfrwyu

0 stars

This is the WORST app I’ve ever used!

Description

Start banking wherever you are with SmartBank Mobile Banking for iPad and iPhone! Available to all SmartBank online banking customers, SmartBank Mobile Banking allows you to check balances, make transfers, pay bills and find locations. Need to find a Branch or ATM closest to you? With Find Near Me, SmartBank Mobile Banking will discover your location and provide you with addresses and phone numbers on the fly. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Pay Bills -Easily pay bills anytime on the fly. Locations - Find nearby Branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by zip code or address. All features may not be available in the tablet application.