SmartRent

Between the installers messing up my HVAC system and the thermostat never working in the hub always having to be reset! The installers talking to me like I didn’t understand electronics I work as an installer of alarm systems home automation, CCTV systeml satellite systems and large sound systems and background music and businesses and churches for over 16 years if you’re installing a wireless system and you and it is based off a cell phone signal that is nonexistent in the location the equipment is not going to work properly. I’ve had nothing but problems with all aspects of your service I understand how this equipment works and in my opinion that not enough research was done on how weak the cell phone service is in the area! In the garage, and in the hallways, there is no cell my Wi-Fi because of the construction of the building does not work outside my apartment! Your equipment, replaced locks and thermostats and light switches that worked without any problems and now all the devices that were installed seem to be constantly having problems

It’s slow to respond from the app where I’ll have to hit the command a couple times for it to respond. It was also connected to my WiFi but now refuses to even find it when the wifi is connected to everything else in the home. I tried troubleshooting but it’s trying to tell me our brand new thermostat has a dead battery when the Home Screen says battery is full. Definitely don’t see what the hype was about with getting these in our apartments.

On top of our electric bill skyrocketing, 2 weeks after this was installed we took a weekend trip. Upon return, our front door devise was dead. Customer service told us to hold a 9 volt battery to it. First off, who Carrie’s a 9 volt battery around? WHO?!? Finally got one and I held it to the door for 45 min until it burned my hand. No other solutions except to call our apartment maintenance. Apartment maintenance didn’t know what to do and told us to call this dumb company. Needless to say, we were fully locked out for the whole night. I work from home and couldn’t even get inside my apartment. The next morning maintenance spent an hour drilling this crap off our door. We refused another one and went back to the trusted lock and key method! Beware, your electric bill is going to skyrocket with this crap! Mine has increased drastically! All electric companies offer money back rewards for using smart technology. SMART RENT IS NOT ONE OF THEM! Landlords need to research how many lawsuits this company has before choosing this company! To all the people that this crap is forced on, I am so terribly sorry!

This product left me locked out of my apartment! The keypad wouldn’t respond and the battery still showed it was powered! Luckily it malfunctioned during office hours and I wasn’t being pursued by someone dangerous and needed to enter my apartment quickly! Maintenance had to drill out my patio lock to enter my door! This is a huge safety issue! Now I always get a jammed lock error message when I leave even though my door is pulled closed and I can hear the lock locking. Like many others I find that the app doesn’t consistently work to operate the hvac and I’ve also had a loud false alarm on the water detection device that the customer service technician tasked me with disassembling and contacting my building maintenance. I’ve had to do a lot of customer service calling and troubleshooting and I am being charged monthly for this faulty system that I did not request! The key fob our building had previously worked well and the nest looked better and functioned better than this general issued thermostat the company provides.

The app is better than when I first installed almost 4 years ago. I really only use the thermostat and lock option and it used be be very unresponsive and sometimes just unusable (e.g. you’d press lock and it wouldn’t do anything or it would say the door is locked but it isn’t). I haven’t had an issue like that in while. Sometimes the status (unlocked vs locked, temperature inside, etc) does not update when the app is opened or if the app stays open. You’ll have to manually close and reopen the app. I’m also having an issue with Alexa - if the thermostat is in “off” mode, she cannot communicate with it or turn it on. She just says it isn’t accepting requests. Other than those issues, it’s improved. I do think there should be an option to set your own lock password and it would be great if there was an Apple Watch app.

My apartment building installed smart locks which I use this app for. - Overall the app works reliably and intuitively, but find the local caching quite misleading. You unlock your apartment with it and next time you open the app it might initially still show you that it’s unlocked for a few seconds. That’s just not a great thing to see when you expect your apartment is locked. - No integration with HomeKit. Would be nice to have. - Coming back home my internet isn’t always the best in the hallway. When the app shows me “disconnected from internet” I mostly just quit and restart the app because the “reconnect” button neither has good visual feedback that anything is happening when tapping it, nor do I think it even works reliably.

Z-Wave? Really? My landlord made my apartment “smart” with a door lock, thermostat, and some cheap plug in controller. The thermostat won’t stay connected, the plug in rarely works. The door lock is the only reliable thing in this “smart” system. I have used actual smart home equipment from thermostats to cameras and smoke detectors that actually worked. With this system you get no notifications when your door locks or unlocks. The only notification the lock sends is when the lock “jams”. About the dumbest “smart” system I’ve ever used. I still have to get up and manually change the thermostat. Right now it’s set to heat, yet the app shows the ac is still set. And for all this smart technology I’m paying a $10 fee added to my lease. After the first year I figure I will have paid for this pointless and otherwise useless equipment.

Hands down one of the worst apps I’ve been forced to download. Our community recently adopted this service and installed smart locks on all units. The app is slow to open, slow to load, and frequently signs you out—you’ll find yourself staring at a spinning circle more often than not. Even when it is working properly, the app requires 3 taps to unlock your door, a lengthly user experience for such an essential service. Whether or not it unlocks your door is a 50/50 chance, though it will tell you it unlocked it either way. As you approach your home and pickup your own WiFi network, the whole app glitches as it transitions from cell service to Wifi, claiming you’re offline and causing further delays and false unlocks. No Apple Home/Phone/Watch support, which would at least take care of some of the UX issues.

When I found out my apartment complex was getting this new SmartRent put in to our front door, lights, and thermostat I was excited to control everything from my phone. Especially my front door lock. But if it were up to me I would rather go back to everything being manual again. The main thing I really wanted to use this app was for the front door lock. I am in a rush sometimes in the morning so to be able to just close the door behind me and lock the door when I get in the elevator was great! Till I come home and find out my door is still unlocked even though the app said it was locked. I called SmartRent and they said they still are experiencing bugs with the app. I’m so surprised the App has a rating of 4 stars with all the other negative comments. The app is great when it works... But I am still scared to even trust it.

As other reviewers have said, this “upgrade” is going to add 5-10 minutes to your daily commute. Why? The lock jams. Also after jams, the app randomly does not sync up to when your door is actually unlocked. Also when your door is jammed, you just end up waiting for the app to re-sync. Had an exciting experience where I left my house thinking my door was locked (according to the app it was) and then seeing in the app a half hour later my door was unlocked. Ended up having to call maintenance and we played with it for a half hour. Conclusion: lock works beautifully when not in an actual door. When in the actual door, the app (and lock) regularly does not reflect the reality of the door lock. This is the most useless upgrade ever and it’s literally supposed to do 1 thing-unlock my door. 1 thing….

I wish my apartment complex would have never hired or done a contract with this company. They are the absolute worst, the app always goes offline and their little water detectors will go off for no reason. If I could give them a zero star I totally would. I have so many problems with my lights now, not turning on or off and staying stuck and sometimes not working at all. Even when I use the switch they still don't work, I have to reset the breaker box myself because every week I am not exaggerating. The poor maintanance guys here at the apartment complex keep coming for the lights that i feel bad from them. Do yourself a favor and stay away from this company. oh and there customer service absolute trash, if i call they will automatically send you to voicemail because the apperantly have too many callers calling.

This app has been a huge mess since I had to install it after my apartment company made some “modernization” changes that forced the use of this app. Unfortunately the developers of the app continue to not fix major bugs in the app, such as the app failing to properly sync with the thermostat. The source of truth for the thermostat status should always be the thermostat, not the app! That’s basic good app design! I switched my air conditioner from off to on using app and then later wanted to change the temp, at which point the app shows the aircon is off while thermostat shows it’s on (and I feel the cold air so I know the thermostat is true). Even force closing the app and restarting it shows the wrong status in the app. And then you think about that this app can unlock your door, great to feel unsafe in my own home thanks to Smart Rent!

Many of the reviews settle at it works however they lack why it doesn’t really work. For instance, when changing the thermostats temp or mode it doesn’t take at the first change or maybe second one. Sometimes you will need to apply it multiple times and when you doubt that your system is working on heat or air as you want it to then check the physical thermostat. Typically it will have the same settings and look unchanged. You have a higher degree of confidence in just setting the actually thermostat. The smart lock also won’t recognize when it’s been locked manually. The lock will be fully engaged and the app will display as open. Only when you send the lock single through the app does it work. Overall it doesn’t work like many other better options

There is so much wasted potential with this app. Hard to understand why there are so many negative reviews and yet no improvements. The door will unlock MAYBE a quarter of the time. We will leave for the day and turn off the AC only to come home 8 hours later and find it on. The lights might turn on (if at all) about 5 minutes after we turn them on in the app. I’ve contacted customer service multiple times and have been told over and over these are not their issues to solve. Maintenance in our apartment complex is definitely not cut out to fix major IT buggy problems, so we haven’t had any resolution for over 8 months. I have no doubt this was the cheapest option and that’s why it was chosen by our complex. No one wants to accept responsibility so instead we are left with a half-baked app that is meant to be used daily.

my apartment complex switched over to SmartRent so i didn't really have a choice. so far i've noticed that the thermostat controls don't work half the time, not just on the app but on the wall thermostat as well. i can change it to heat and up the temp and it just doesn't kick on, very frustrating when you wake up at 5 am freezing and the heat won't turn on. the lock on the front door has also jammed a few times in the couple months we've been using SmartRent but at least the app tells you when the door is jammed. there is no warning about the thermostat not working, been waiting 20 minutes so far for the heat to kick on and still nothing.

My apartment installed the new lock and thermostat controlled by this app four days ago. The first day the thermostat didn’t work at all and only gave the option to turn it off, but customer support rebooted it and it now works. Complaints I have so far relate to the displayed temperature in the app (always says 79 when the thermostat is turned off, even if the thermostat itself says something different) and the door lock status not being accurate. I haven’t seen it say it was locked when it was actually unlocked, but it seems like every morning or overnight it resets and says it’s unlocked even though it’s locked. Currently works to lock/unlock door and change thermostat setting, which is nice, but I would absolutely love this app if it worked without issue.

Compared to other smart systems this is by far the worst! They only allow you to integrate their own products so that’s one issue. The system is slow, laggy and unresponsive. Takes upwards of 30 seconds for products to react sometimes not reacting at all. I tried troubleshooting with their team and no one has an answer to it. As a resident I tried to add to my smart home by buying additional smart plugs. I bought the plugs from them and they sent me three plugs that were not compatible with the system. Then when I tried to get a refund they have not been able to find the person within the organization who handles that. Now I’m out $90 for weeks with nothing to show for it. Just a terribly run organization with a terrible product

The app is always throwing an error saying that the included cell connection isn’t stable and I need to connect to WiFi, but if you’ve ever read about the dangers of allowing smart devices access to your WiFi then you’ll understand why I don’t feel safe doing so. The “smart” lock jams more than it works and on several occasions the app said the door was unlocked when it wasn’t, so I now treat it like an old-fashioned lock that requires a key. Adjusting the thermostat temperature from the app sometimes works on one thermostat but never on the other. To top it off, they try to sell you on adding your Ring account information in the app so you can use their crappy app to manage everything in one place. Who does that benefit? The app owners and developers? The property owner / manager?

I have tried many smart home apps but this one is the worst. It periodically logs me out for no discernible reason and it clearly won the contract for my apartment complex because it was the lowest bidder and cheapest. It’s very buggy and the smart lock button does not actually tell you if the door is already locked or unlocked. It just switches from locked to unlocked in the app without any reference to the status of the actual lock. This means sometimes the app says ‘locked’ even though the door is unlocked so I have to press ‘unlock’ and then ‘lock’ which is very clunky and annoying. Also if I am out and I need to check to see if I remembered to lock the door, I can’t rely on this app to tell me if it’s locked. This app could be so much better but right now it isn’t. 1/5

Th SmartRent app has been a source of immense frustration for me. As a resident, I am compelled to use it to access my rented apartment, but unfortunately, it falls short in several critical areas. Functionality Issues: The app simply doesn’t work properly. The most significant pain point is the inability to open or close the door reliably. As someone who relies on this app for access, this is a major concern. Persistent Offline Status: The system seems to be perpetually offline. Whether it’s due to technical glitches or poor connectivity, this inconsistency undermines the very purpose of the app. In summary, the SmartRent app has left me feeling trapped and frustrated. I hope the company addresses these issues promptly to improve the user experience for everyone.

Thanks to SmartRent, my thermostat never works. I'm probably being incorrectly charged because of this. In the summer when it's hot, the A/C says it's on but never comes on. In the winter in the midst of a winter storm, the heat says it's on but it is freezing cold inside the unit. Not to mention, when I turn the heat or A/C off, they come on again on their own. This includes when I'm out of town. I'm so happy that SmartRent was installed and I now have no control over how my thermostat functions! It's the greatest joy I have as a renter! Renters love technology that doesn't work, leaves them in unsuitable living conditions, and gets them wrongfully charged for the heat & a/c they can't even use! Excellent job using capitalism and technology exploiting renters. 5 Stars!!!

I LOVE the smart rent app and lock. The lock that I have is very easy to use and I can control lock and thermostat from my phone. I had a little issue with it when I moved in but all I had to do was use an L wrench to remove battery cover take one of the batteries out and wait a couple seconds then replace battery. It basically fixed itself. I also like the fact that there’s a security alarm in the lock itself to let you know when someone is messing with your lock

As a cybersecurity consultant, you can imagine my horror when our apartment decided to implement “smart” thermostats in our homes. Regardless, I looked forward to being able to change the temperature without getting up from my desk + the door controls. Unfortunately, about a day later the application seemed to have stopped working entirely. As if it was just a pretty interface but didn’t actually do anything on the backend. Fast forward about 9-months later, the thermostat doesn’t even respond at all and the door takes a few additional seconds as if it’s buffering. I understand making “smart” apps is difficult for some, but with as limited functionality as you have with this, it should work flawlessly and it definitely does not.

Before I start, I’m dumbfounded to see this piece of garbage now has 4.5 stars. If ever there was a case of fake reviews pumping up a rating, this is it. There is ZERO possibility that 16,000+ legitimate reviews averaged 4.5. Not possible. This is an all new review, after their self-proclaimed spectacular redesign. They diddled with the visual presentation and that’s it. The real issue is that their equipment is positively junk. This ridiculous app just sends and receives signals to their junk. It’s not even terribly good at that. My second thermostat, in less than a year, doesn’t transmit its current state to he app. It always starts at 76 degrees, so you have to move it to send an update command, which doesn’t always work. There’s often a long delay for the door to lock or unlock. Coupled with the horrible keypad on the lock itself, getting in and out with your hands full is always fun. Better unlock it with the app while you’re still in the car. I could literally go on and on about how bad this app and the entire system is. The idea of anyone giving it a four or five star rating is just beyond absurd.

service began on friday when weather started to become colder. The thermostat was not working and i could not get it to work. weather got worse over the weekend and we were without heat. Monday morning our maintenance department came and could not get it to work. Got the on site worker from your company who could dodo not get it to work. Got the maintenance man back and then the Ac/Heat co tech who also could not get system to work. They changed thermostats about 4 times to old and new and work in circuit box to no avail. Temp tonight due to go to. 40 and we still have no heat. We are aged handicapped and this is not what we expect. We hope that tomorrow someone will be able to get the problem fixed as weather is to continue to be cold.

Some menus with adjustable slide bars do not display properly on mobile thus not usable. Desync between the devices and the app. Basically change something on the app and either nothing will happen or often the opposite of the intended happens. Overall needs fine tuning, quality control, and more field testing for It to be at its full potential. More option for fan control and speed would be nice. Auto control is the best feature with the ability to set a low/high limit for temps to stay between. This should be a focus and the core aspect of the HVAC component of the app

Another ingenious company doing a major design overhaul that breaks features in the app because their developer team doesn’t know how to QA. Since the new update, half the time you select a thermostat temperature it simply doesn’t update. Previously it worked 100% of the time, without fail. Now you can change the thermostat and 10 minutes later get to wonder “Why am I still freezing? Oh, the updated SmartRent app only updates the temperature with the thermostat about half of the time.” Dark mode is nice, but other than that no one cares about your “modern design” if you can’t also have basic core functionality. Stop updating your app, you obviously can’t handle it. Stick with what is working.

1. Advertised Shortcuts support is a lie and does not work. Support has admitted this. 2. No HomeKit integration. Without either of the above, there is no Siri control, no automation. I can manually operate things faster than the time it takes to open the app, wait for it to connect, select a device, and perform an action, plus the delay between the app and the actual home accessory. 3. Thermostat scheduling feature does not work, climate control consistently does not adhere to settings. Beyond the app, the home accessories they installed are not good. Locks are not smart and do not auto-unlock when you/your phone are nearby. Locks also have no sensor to detect if they’re actually closed or not, leading to deadbolt operation while the door is still open. It’s all Z-Wave, no mention of the critical S2 security protocol.

Called the customer service line through the app and they picked up after hours, stayed on the line with me until issue was resolved and thought of the box and went above and beyond to help me get the issue fixed!! So impressed with this quality of customer service!!! Jeremy specifically helped me - he was amazing. Also Angel who is one of the field managers who installs the units was the one who came out after hours to fix my issue - great teamwork from this team! Highly recommend

This app is so unreliable and poorly coded that within ten seconds of installing I noticed a glaring bug...pressing "unlock" and "lock" in sequence through the app will cause your physical lock to be unlocked, but not re-locked. In the app the status shows up as locked, but in person my door is clearly unlocked. This is such a ridiculously dangerous security vulnerability for a system that I must now use because my apartment complex forced me to upgrade! You can tell the people who coded this app did not do so with security or ease of use in mind. Copying a phone number from my contacts into the recurring guest template was also laughably difficult to do. I'm fairly concerned that this system which now governs my entire house was clearly built on shoddy technical foundations.

Great idea but needs to be reliable. Haven't noticed any issues with the doors but we always use the security lock anyway. the thermostat turns off/on randomly even when not on auto. The app only works to control the thermostat temperature but doesn't respond when changing functions like COOL/HEAT/AUTO/OFF. If the thermostat functions were 100% accurate and reliable I would give it 5 stsrs, because that's the main usage we have for the sistem in general. Nothing like waking up in the middle of the night all sweaty because the ac turned off on its own or coming back home from a long day to realize its still running when you dnt need it.

Works just as it states it will. No issues that I’ve run into. That being said, I wish it connected to Bluetooth and would automatically unlock your door as you walk up to it, much like the August lock does. With Smart Rent, I have to take out my phone, unlock it, open the folder that holds the app, open the app, open the front door section and finally unlock my door. With the August lock, I don’t even have to take my phone out. I also find it interesting that it connects to Alexa but there’s no app for my smart watch.

The company I rent from had another vendor until a few months ago when they changed to this one, and in the year and a half I had the other one, I NEVER had any issues. With this one, when first set up it worked fine, then stopped syncing with my thermostat. Called and got support to walk me through all the steps so they would sync, then after a week or so, stopped syncing again. I have better ways to spend my valuable time than to have to keep calling support to go through all the steps again, only to have it stop working again. Ridiculous…wish we could go back to the other vendor.

The only part of this system that works well is the door lock which is somewhat handy. It doesn’t replace the gate or garage fobs/remotes though so the value is marginal. The light switches never turn on/off from the app without three or more attempts or waiting many minutes. Same for the thermostat. It’s late ‘90’s era “smart home”. Yes, it’s connected to our WiFi. Their automations (unlock the door and the lights turn on, for instance) don’t work. I’ve tried a few times. No dice. I didn’t ask for this system and I’m sure my property management will use it as an excuse to try to raise my rent. If it replaced all the access control devices it’d be useful. That it doesn’t and the rest of it is a useless, broken, joke says a lot.

This app functions awful. Smartrent was a big reason for leaving my old apartment complex. But now my new one just installed it after 4 months of being here. The customer service is awful. They try to push it into the leasing office/ the apartment maintenance. And the leasing office will tell us that a smart rent issue. One of the issue besides the devices having awful connectivity. Was the app showing incorrect information. Such as saying the lights were off when I’m sitting in the apartment with the lights on. As well as vice versa. Saying the lights are on when I left them off when I left the apt. Along with not being able to control the heat/ac via the app. A big red circle saying connected.

This company is shady. You’ll find from reviews about issues with the app and services. They act like nothing is wrong and tell you that no one else is having issues. If you point out what others are complaining about in the reviews, they will refuse to speak to you. Because of the inconsistencies, their terms of service now says they are not responsible for accuracy of the system. They are responsible for the locking mechanism that secures my home and they state they’re not responsible for accurately reflecting the status of my lock. If you complain enough, they will advocate to your property to make you leave them alone. I receive a monthly discount for the part of my rent that goes to this system.

As with most other reviews, app takes forever to respond or is just not responsive. Has poor integration into smart home eco systems, might work 50/50 there. Call the customer service hotline to trouble shoot, they treat you like you’re 70 and just tell you to unplug/plug back in or uninstall reinstall the app. They will then open a service ticket for you. Tell you they have found the problem, they have fixed it, then ask you to try again. Once they can’t fix their own problems they ask you to then contact your leasing office who tells you (as they should) that they have no idea how to trouble shoot the issues.

The app seems to work fine for doors but the thermostat is really hit or miss. It doesn’t always change settings or temps. The thermostat starts heat when the app shows off. Temperature adjustments only work less than half the time. We went away for a weekend and turned the thermostat off. When we got home the heat was set to 75 and the furnace was working. It was in the low 60s outside so there was no freeze risk. My electric costs have gone up when the building switched to SmartRent. I previously used a Nest and it was always very accurate. I can’t wait to move so I can get control of the temperature again.

Been having issues since day one using app. I thought I turned light off with the switch and the switch is new but bad so I tried using app. Light stayed on from 5:30am till 6:00 pm when my son came home and told me lights were still on. I still have the same issue with light going off and then the option for it will even disappear from my app completely! To unlock the door also, I’ll hit unlock before I walk up to the door because my hands were full and door wasn’t unlocked or tried to open for a visitor standing at my door and still wouldn’t unlock even though on app says unlocked. I hate this whole system we were forced to get.

My building utilizes a couple of these features and I’ve found the performance to be inconsistent at best. I spent over a month dealing with their customer help to set a schedule for my smart plug (set the plug to turn on and off at certain times) and it still doesn’t work. My ticket was closed when I went out of town for a few days and couldn’t respond. The app now doesn’t work with the new iOS update. I used the unlock feature today to unlock my door and while the app said the door was unlocked it was still locked. My smart plug doesn’t even appear in the main window and won’t turn off and on when I use the manual option from the app.

Love the app and capabilities. Had some initial trouble w the instal, but Johnathan was FANTASTIC about spending the extra time needed to make sure I could use the product as desired. Turned out I just needed a new unit. Couldn’t be happier. Impressed w how professional and friendly the installers were. I live in a very large complex. These days finding good customer service is difficult. So for them to be able to still be as friendly and helpful at the end of a long day is much appreciated.

My apartment recently implemented smartrent lock and hub in all apartments and I wish they never did it. Ever since the installation, there has been nothing but problems. Everything from the lock jamming every single time I lock the door and the Smartrent app being glitchy and never working when it comes to either unlocking the door or changing the thermostat set point remotely through the app. I already contacted customer support a hand full of times and the resolution is always the same and never permanently fixes the issue. I would not recommend this based on my experience

Makes everything super convenient! Helps my anxiety with making sure the door is locked and helps reassure me before leaving the house! One thing I’d love to recommend is making the app have a widget feature for ios, making it super easy to just unlock your phone and click the widget to turn on or off the AC, lock or unlock your door etc! The app something’s takes a second to load so I think having a widget for even more easier access would be awesome!

It’s an okay app, I like the idea of a smart home for sure. But I wish it was available on Apple Watch because there’s so many times I wish I could just tap the button to unlock my door on my watch or like some how if I could just tap my watch on the door and it would open or even just tapping your phone on the lock that would be so amazing. More of a hands free type thing like when you have your car keys in your pocket when you drive a push to start and it just unlocks. It helps when you have your hands full.

When I log into the app, I click the option to stay signed in, and then the very next day when I use it, I have to sign in all over again. Very annoying. Often times when I use the app to unlock the door it will tell me it’s unlocking, and then it tells me it’s finished unlocking, but it’s still locked. This unit is a joke. I had a horrendous leak in my apartment from the third floor with black mold and about three months of serious repairs and an invasion of my privacy. the SMART RENT unit did not detect the leak. It is a joke. the resident did not request this, but I am required to pay an extra $50 every month on my rent for this. Not right. Not right at all.

This app is okay at best. Definitely nothing worth calling home about or sharing with others. I am practically forced to use it due to my rental property being a “sMaRt HoMe” and I have to pay an additional $15 a month and funneled to this app. However, it was working fine until now it randomly requires me to “select my unit” but the interface fails to move me forward so I’m stuck on a screen I can do nothing with. So now being forced to pay a fee for a smart home that is dumber than the people who created and run this app. Super awesome! 10/10 would never recommended.

My community implemented this system over a month ago. The idea was great as you are able to control the door and especially the thermostat from your phone. The only feature that has worked (inconsistently) since day 1 has been the door lock. However, I have never been able to control the thermostat from the app. Customer Service is great with email communications and follow up (over 30 emails this month) and have been great on the phone (4 times resetting the equipment and trying to fix the issue); however, a month after the system was installed, no one has been able to figure out what's going on. In summary, for us has been an useless app.

The app worked great for a few weeks. Then all of a sudden it had trouble with online connectivity whether using 5g or wifi. Talked to customer service and went through all the troubleshooting and nothing worked. Eventually they told me that it’s a known problem and to use the website for access to the features(even though the features included on the website version aren’t as effective than what’s on the app). Anyways it’s been almost and month and heard nothing back from them so I guess I have to use the subpar version until they get their stuff together if they ever get it together…

Doesn’t work very often to be honest which is sad. The idea is great and would be helpful but it’s rare that it works as intended. Trying to chance the temp is an absolute nightmare. It takes 5-6 tries to get it to change and even then half the time it goes back to whatever the previous setting was. Honestly a shame because there definitely is potential. When you do anything it’ll “think” for about 5 seconds then say oh sorry this is taking longer than we thought and you don’t get to make any changes. Would definitely change my rating if this ever worked consistently

This is by far the worst! The app never work. It doesn’t unlock/lock, turn on/off light nor does it control my thermostat or provide accurate temperatures in our apartment. This app is stupid. I’ve done the trouble shooting and gave up and did everything again and it still doesn’t work. I can’t turn on one kitchen light without having them both on at a time. I rather have my old lights back. Customer service doesn’t help fix anything and just tells you to uplift the hub, then delete the app and reinstall. I thought it would be amazing to have this to help give a peace of mind while away from home but it is HORRIBLE.