3 years ago, Photographer on the go
Ok app if you are willing to lose locally saved photos and data from it periodically
Once again, SmugMug has once again managed to be the only major developer with nothing except a complete loss of locally saved info and images as a fix for a failed app update. I have been a SmugMug user (Web) for over 15 years. I think it’s a fantastic Web service, and have always considered the SmugMug Heroes (support team) to be top notch. As the app gained features, I added it to my daily routine, and have come to count on it. As with any important system I use, I back up my mobile device data regularly (iCloud daily, with occasional backups to a Mac). Unfortunately, that’s of little use when a developer ‘improves’ an app, and causes the saved data to be useless. The iOS app currently works for new installations, but appears to be completely dead for many existing users. The only fix offered by SmugMug isn’t something like a rollback that would allow us to keep downloaded files and favorites, but rather “Uninstall the app, reboot the device, and reinstall the app,” which results in the permanent loss of anything saved locally. If you use the SmugMug app casually, and don’t mind occasionally losing everything you save locally on your iOS device, then it’s a good app. If you use it for business, then I urge you to reconsider. No amount of backing up will save you from poor development choices.
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