Very dissatisfied, developers can’t seem to correct the issue
App works okay, but when it recently stopped validating my credentials, and after a couple of phone calls to try and resolve the issue, I was told that my iPhone 6s Plus was no longer supported. Customers should be notified of changes such as this prior to the new release. I did not find any such information about supported devices in the description on the App Store or even from the person I spoke with at the bank. It seems that because I had an older phone, which by the way, Apple continues to support, that must be the problem. I purchased a new iPhone 13 and still having the same problem. Very unprofessional as well as an unnecessary aggravation for the customer.
Update- *again this app is infuriating to use, either something is always broke or can’t be used.* No matter how hard I try to be patient with this company it all goes back to pure aggravation. One day my card is working fine and the next day it’s not. Not to mention when activating a card their automated system is absolutely garbage, either connect us to actual people or rework that automative system. In person my experience with the bank is relatively good, other than this god forsaken app and some issues with the credit/debit card system.
South Central’s back-end development team desperately needs to direct all their attention on the server-side logistics and integration. Maybe rewrite the web services and API’s. I don’t know, it’s just frustrating when you can’t even use the features that are available. It has honestly made me consider finding a new bank.. DON’T be cheap when it comes to UI. You will eventually have no users to integrate for.
If I’ve already signed in once, it won’t bring up your face ID if you sign in again that day. It says it’s unable to validate your information. You have to go out and then come back in.
I’m not really one to leave a bad review but here I am. Here lately the app has been telling me to check my credentials, so yesterday I changed my password to see if it would help and then it still wouldn’t let me login. Face ID won’t even work. I even tried logging in online and it says the same thing.
This app is awful to use, sometimes it would not let you log into your own account . Other bank’s ap and website are way much better compares with south central bank’s app and website. The app and website definitely needs more updates and developments.
After updating my iPhone to iOS 16.4, I am unable to launch the app. I have attempted uninstalling and reinstalling the app, along with disabling FaceID. The app crashes immediately at startup.
There’s always something wrong with this app. Today it’s error is no internet connection🙄 There is definitely a internet connection but this is the only app that doesn’t thinks so! Please fix all the bugs in this thing.
Keeps kicking me off. It’s not recognizing any of my log in information and says it cannot verify my information. Face ID should verify my identity but never does. I am always having to reset everything. Frustrated and beyond frustrated
So so but it’s all we got. It could be a LOT better.
I have to restart it almost every time I use it. Why? What you get when it’s all you have. I’m about to change my wife’s account she’s had for over 10 years to a bank that can keep up.
One of the worst banking systems ever. Flags everything as a fraudulent or suspicious purchase. I have to call and get it unlocked once or twice a month. If you try and use the fingerprint and it doesn’t scan properly it will lock your account. Do not download the app or choose this bank.
Suddenly my user name and password don’t work. It does this at least once a week. It “forgets” my user name, and I can’t log in. Uninstalling and reinstalling doesn’t work. This is very frustrating considering it’s a weekend and there’s no one to call for help.
App keeps crashing anytime I open it. Have uninstalled and restarted my phone, contacted app support (they stopped responding). Still not working after 2 weeks!
I can’t paste my long, random (secure) password now. And it seems an attempt to do that clears the clipboard. If this feature is intentional, it promotes weak and easy to remember passwords.
Finally! Been waiting forever for this app. One request... I'd like to be able to login with another account but I cannot. If it had this option it would be 5 stars!
It does a good job for balances and transfers. I would like to see "due dates" on loans so I didn't have to go into the desktop version to see if I have already made a transfer or not for that month. Thanks
South Central Bank – Mobile Banking By South Central Bank Manage your South Central Bank accounts anytime, anywhere-from your iPhone® with South Central Bank Mobile Banking. South Central Bank Mobile Banking is a free1 service offered to all South Central Bank Online Banking customers and provides a convenient and secure way to manage your money from your mobile device. The South Central Bank Mobile Banking app provides access to your accounts using your existing online banking username and password. FEATURES •Check balances – See current account balances for all of your South Central Bank accounts •View transactions – View both current day transactions and previous transaction history •Transfer Funds – Transfer funds between eligible South Central Bank accounts •Pay Bills – Schedule and cancel Bill Payments •Locate a South Central Bank Branch – Locate the nearest South Central Bank Branch and/or ATM using built-in GPS location services or search by zip code and address SECURITY South Central Bank Mobile Banking safeguards your data transmissions using the same level of security as our Online Banking. Refer to our Customer Agreement for more information on the security measures provided by South Central Bank. GETTING STARTED You must be a current South Central Bank Online Banking customer to use the mobile app. Sign-up or log into your account at www.southcentralbank.com and complete the Mobile Banking enrollment section under the Options tab. You will then receive instructions via text message to download and activate the mobile app. ABOUT SOUTH CENTRAL BANK South Central Bank was founded in 1972 and is conveniently located across Kentucky. To learn more about South Central Bank, please visit www. southcentralbank.com. 1 Your mobile carrier’s text messaging and web access charges may apply. iPhone is a registered trademark of Apple, Inc. South Central Bank, Member FDIC.
