SouthEast Bank Mobile Banking

I really like the features of the updated app. No longer do you struggle with scrolling down the entries and having the main menu open. I love the Touch ID feature. Now don’t change anything!!

The old version was much better. The developers of the new one hope to cover up all its inadequacies with flashy features and sleek UI, but unfortunately they detract from the overall functionality and make it look even more haphazard than it already does. Like most reviewers, I agree that the scrolling balance that updated after each payment was extremely useful and should come back—from using the app, it’s not clear why this was removed, as the area where it appeared is now just wasted empty space. Also, it doesn’t always update pending balance correctly, and like another user, I have accidentally overdrawn by trusting the balance I’ve seen, even though my account shouldn’t let me overdraft, and then I’m charged ridiculous fees even though it’s the fault of the app’s design and the bank itself. It’s truly a horrible design and update that destroyed an otherwise reliable and functional mobile banking platform. Hooray, I can sign in with my fingerprint but what’s the point if the whole of the application is broken and useless. It’s so unpleasant and inconvenient to use, I’m currently in the process of looking for a new banking institution. Great job, South East.

I use this app frequently. When I originally downloaded it, it was a little slow, but very functional. Now, it won’t let me log in half the time. I’m getting tons of error messages, it’s giving me incorrect balance information, and today it has stopped showing everything but the names of the accounts. With each “update” it’s gotten worse and worse. Please fix this! You’re the only bank I trust, but if I can’t depend on your app to function properly or your website to be as functional as the app should be, then I probably need to find another bank. Y’all are above this! If you’re having difficulty finding developers, my husband is a Software Engineer. I’m sure he’d be able to help y’all out a little at least. Put up a job opening or something.

Had bill pay set up and have been using for several years. Stopped working. Have updated, removed and reinstalled… does not work on my phone or husband’s but does work on computer. Does not seem to be anyone who can resolve the issue. They just keep asking over and over 1) error message, 2) have you updated the app 3) have you tried to reinstall 4) does it work from a PC. Not sure why it quit working. Seriously thinking of moving my money so I can pay bills. All other features work.

I do like the app except I put my password in and half the Time it will not let me log in then haft to get bank to reset so I can log in there is something wrong I should never need to change password unless I choose to do so I do not like be out also because of face ID it works on all my other apps, but this one has to be held perfect at the perfect angle or you have to enter password app is set up very sloppy

It’s super easy to navigate and everything is straight forward. I’ve heard about others having an issue when they get a new phone and the app doesn’t transfer cookies, but other than that I think this is a fabulous app. It lets me transfer funds between account without having to leave the house!

I wish you would bring back the scrolling balance with each purchase. This allowed me the convenience of not having to pull out the calculator every time I purchased something. Please bring it back. Otherwise love it.

Thank you for this app! It allows me to manage all my banking needs from on the go. I travel quite frequently so it is a plus to have the flexibility this app provides.

This Bank has very easy online banking. Their customer service for online and regular banking is exceptional. This is the bank you want to do business with.

The ease of use n any app is very important to me. I really don’t like frustration in something that, in this day and technological age, doesn’t need to be frustrating. I’m in and out in no time to check what’s going on related to my banking.

Clean and simple. Easy set up. I wish others were this simple and user friendly. I’d bump to five stars if it had more features.

I’ve been with the bank since they opened. Never had a problem, they always took care of me.

When I’m looking at transactions and I am scrolling down to see more transactions if I touch the page to scroll something like another page (I don’t pay attention to what it is cause I just want it to go away) comes in from the left of the screen and obscures what I’m trying to see. Happens over and over! Annoys me to no end. Fix this glitch please!

This app makes it very easy to stay on top of your finances and a quick way to monitor the account for fraudulent transactions.

This app gives more info than other bank apps I’ve used. It’s very easy to navigate to find info that I need

Easy to use. Side bar menu makes navigating the site a breeze! Great features that allow one to do almost any banking task you need. Mostly reliable, very little downtime.

I like the bank app but I did like the running balance by each transaction the way it used to be.

Thank you for adding this feature back!

The app has a decent interface and user friendly feel, it’s quite easy to maneuver and control. I would like to see Touch ID and Apple Pay compatibility be implemented in the future. These two things would set this app inline with other competitors, as of now South East is behind.

All I use it for is the balance check and that works fine.

I use this app daily on my iPad, iPhone or computer and have had no problems with it.

Always current!

Easy to use, easy to understand, SOOOO glad they added the finger print feature. Grateful to have such an easy and functioning app for my banking!

Great App and so convenient to check your account information at anytime

Informative, but needs work. 1. Need to be able to save and/or print e-statements. 2. Need to be able to access credit cards from this app and be able make payments to the credit cards.

There seems to always be a delay. What is actually available in my account is almost always different from what the mobile app shows when I check.

I can get info when I need it and it updates daily!

User friendly. Has all the information one needs to transact business.

The app overall does the job it needs to do. I can check my accounts and see transactions, but other features are lacking easy accessibility (automatic transfers, mobile deposit, etc.).

This app is very easy to use. I particularly like the face recognition feature to log in.

Love SE Bank and the app works great. One thing I love about SE Bank’s online banking is the ability to edit your online transactions.

Great easy to use like the setup common sense was used when making it user friendly

I prefer the darker background in the previous app. Easier viewing than the white

This banking app is so easy to use, always alerts to suspicious activity, looks great and well organized. One of the best banking apps I’ve used

Great app if you only want to check on your accounts. Numerous issues with making mobile deposits-end up having to go to the bank to make deposits which defeats the purpose of mobile deposits.

Like when I could see me balance after each transaction. Need to be able to transfer money to other bank accounts.

I’ve not used this bank for long. But since I have it’s been a great bank and the staff are awesome

Love that I have my bank anywhere I go , it’s so convenient!!! Love it . Never have any problems with it .

User friendly Easy to navigate Same view for mobile, laptop or tablet.

Love this app! Everything is always at my fingertips and it has always been trouble free! And I have had it for years ☺️

Makes my life so much easier. It has no problems and the app is very easy to understand!

Shuts down a lot and doesn’t show the amount that was in your account under all the transactions like it used to. Needs improvements and really need to bring back the amount in your account underneath each all the transactions made

The app works well co distantly and has a good interface that is user friendly.

I can label for business and personal and categories to see where funds are being spent with debit card.

I like the simple interface and being able to use Face ID. Very clean and easy to use.

I love this bank. I have made more money back from them then any other bank. The app works great.

Works well, enough info to get around

Love my checking account with southwest bank

The app is simple to use and easy to understand. There is nothing complicated to setup. Even the bill pay is easy to setup.

I like to see everything in real time such as if I deposit check it shows check in balance as pending or same as bill pay.