I don’t understand how this credit union can’t get this app correct still. Literally tried for 30 min to pay my bills through the app and received endless error messages. So now I have no clue if my payments were taken or not. Last time this happened my bills were double paid due to the App’s errors and Southland CU won’t cancel payments if they’ve screwed up.
What can I say? As a banker of 20 years, I am impressed both with SCU's ability to deliver and their app offering. It is functional, easy to use and simple. My only knock is that they are very restrictive on their mobile deposit policy, which is understandable given the risks, but if someone has a loan and is keeping 20x the deposit amount on hand, it probably is low risk to accept.
I’ve been with SCU for about 15 years and have never had a problem that wasn’t resolved (in my favor). I only wish they had more branches that were easy to get to, especially in LA. Besides that it’s a cool bank. App is easy to use & you can do most transactions on it.
The app keeps getting a renewed ui which is just difficult to deal with and try to find everything again. Also mobile deposits arent much helpful since they hardly work. You have to get the “perfect” lighting and wont deposit my checks even tho i have signed off on the back.
4 stars for new version. Re-enrollment wasn’t a hassle. Tried the snapshot thing but didn’t like that it’s automatic, so it’s disabled. Would greatly prefer a widget with snapshot info on my leftmost screen like the navy federal credit Union app.
It's taken them a while but it's finally here! This app is amazing, it's worked perfectly for me. I've been using this for about a week now and I haven't had a single problem. I would highly recommend this app for any southland member it's a quick, secure, and efficient to handle banking quickly and check your balance. More over I would recommend southland credit union as a whole. It is a wonderful financial institution, with great rates, and the best member service. Whenever I walk I into one of their branches, I am taken care of and feel as if I am really a valued customer instead of just another account. Join this credit union and get this app!!
Making Progress But Still Major Design Improvements Needed
The app has sort of improved over time but it is still a very poorly designed iPhone app. The interface hasn’t been updated for larger iPhone screens so everything feels shrunk down for a smaller phone which leaves these big black boxes around the edges. The screenshots for the app are totally not what the app looks like on an iPhone X. Sometimes Face ID activates but usually I have to enter my password. It’s difficult to navigate the application. I have banking apps from many different banks and Southland is the only banking app I have seen where you can’t see your balance when you login. It’s ironic that I have to select “Quick Account View” just to see my balance! There is no cohesive navigation and I often find myself lost in the menu options trying to figure out where something might be. My hope is that Southland brings their iOS app into the modern age ASAP. They’re a fantastic credit union and am eager for an application to match.
Not a good app at all, I’m I’ve been trying to check my transactions and it doesn’t let me. Nothing pops up only lets me check quick view which only let’s you see a weeks worth not the whole month or past months. I’m also trying to activate Touch ID sense they updated the app and it doesn’t let me activate it.
The application itself overall is good. However, the app to take pictures of checks is not very good. In fact, I have only had one check pass scrutiny and actually get deposited. All others I have tried have failed even though from my view point the pictures of the checks were clear. If you are getting the app to deposit checks you will be greatly disappointed. The software needs to be improve in this area.
My family and I are users of this bank but for some odd reason I’m the only one out of three of us that doesn’t get mobile deposit option. No matter how many times I update my phone or the app I don’t get have it... confused. Otherwise the app works fine.
Yay!! I’m so happy to see that this app was finally re-designed and is now a beautiful platform to check online banking. Still a little glitchy, but so much better!! Thank you for making improvements for your clients!!
This was a welcome download. I've been hoping for something like this for a number of years and it's finally arrived. Now I can find out how little $$ I have much easier and quicker. Haven't yet had a chance to use it for very long, but got it set up on both my iPhone and iPad with little trouble. Hurray, no more pinch-and-scroll in Safari. Thank you!
I was really excited when southland decided to finally get mobile banking. But honestly, it's been such a hassle so far just to get it started!! First, the sign-in didn't recognize my password for the first 5 attempts, then when it finally did they sent me a password that didn't work so I had to call and get another one sent to me... Which I had to wait another 24 hrs to get a new one!! I was finally able to sign on and so far no more hiccups. So we will see... :-/
The app itself is useful and use friendly. However I was only ever able to use the mobile deposit once. Since then, the option has disappeared from my app. I even deleted and reinstalled it. A little disappointing & basically defeats the purpose.
App is old and needs an update. My phone gives me warning messages about it slowing my phone down because it's out of date. I messaged Southland five times through the app and they ignored and deleted. I called them and they weren't helpful, and had no idea when the app may be updated. I have had this account for over 20 years and used to love it. I started it when it was Marine Air FCU and then Patriots..... now it is garbage and I hate it.