I love this bank. The app is cool (I haven’t gone through all the features and functions yet … 🤷🏾♂️). I love this bank for many reasons (too many to name). For starters, I came out here from Georgia. I ran out of cash, so I needed a credit union that ‘sister-traded’ … I was almost destitute … my debit card was severely compromised and had purchases that I didn’t make, so I disputed the charges. My bank in Georgia cancelled the card and refunded/restored my money. I had to wait at least 10 days to receive a new card from them. I desperately needed a bank to get me some cash from my account across the country. SFCU was the ONLY credit union in the Bay Area that would ‘sister-trade’ with other states’ credit unions. Even without a debit card, they got me some cash from my Georgia Credit Union account. Once the woman at the bank handed me $1000 cash from my out of state bank account, I IMMEDIATELY opened an account with SFCU. I’m a licensed electrician here and SFCU took care of me. Every time I go to a SFCU location … i am treated with sheer excellence … even in humor (really). So, the app can’t be too far behind the excellence that they have shown me thus far … 👍🏾
I use the app more than I do logging in on my web browser!
I have always preferred logging on to my desktop computer to handle banking matters so when an SFCU encouraged me to get the app, I was hesitant. I figured I’d give it a chance just in case. That was 2 years ago. Who knew that since then, I’d deposit checks, apply and get approved for a loan, make credit card payments, and transfer funds completely on the app! It’s incredibly easy to use and very intuitive. There have been a few times I couldn’t find a feature so I’d ask an SFCU rep and they’d tell me how to find what I was looking for! Overall, I’d say that I use the app more than logging into my account on my desktop computer. I love the app and am so glad I have it. I encourage you to get it on your phone!
I extensively use this app because like everyone I am always on the go. However, since the last update I have had the same problem come up and it is starting to get very frustrating. I noticed that if I do not use the app for a few days it stops working and will not allow me to log-on. Keeps saying “error server cannot be reached at this time, please try again later.” The only way I have been able to fix it is by deleting the app and reinstalling. Really frustrating because then I have to reregister my device. Please fix this! They fixed it and it even better! Keep up the great service!
The new app does not allow me to log into my account! The SFCU full website has changed as well and it does not allow me to access my account either! Called 888 number few times and they said I was the only one who have complained this problem and they can not help me till next day business hour!!! Shocking! Should I worry about my account? Before me, there are 3 out of 14 members left 5 stars, 1 out of 14 left 4 stars and 10 out of 14 left 1 star! With all the concerns I am looking for the option of ZERO star.
I was a victim of fraud check when I was younger and ended up getting reported to the Federal Trade Commission, which led to years of all banks (Chase, Citibank, Bank of America, etc.) rejecting me from opening a new account in their banks. SFCU was the first bank to allow me to open an account, although only a Savings account it was still really relieving that I finally had an account with a secure bank again. I now have a checking and two savings accounts with them and couldn’t be more proud of myself for never getting overdrafted, or in any other disputes with the bank. Thanks SFCU!
Basically anything expected from a major bank can be found at SFCU. Great service, attentive staff, convenient locations make SFCU one stop shopping. After 25 years membership there’s no better institutions that offer level of personal service as SFCU. Finally, they never rest on laurels and are always looking for a better, more convenient way to serve customers. SFCU Banking app has gone through several transformations designed to push bar higher in ease of use, and functionality for their customers. I could not be more pleased.
Great app I can find things I need unlike other bank apps, I don’t have to spend hours on here just to find out what is going on with my funds. Amazing customer service, quick to respond and LOCATE the issue I am having. I would love a call back feature, like if you don’t want your giving to charities to be auto deducted. Or some other emergency occurs on the account. An alert would pop up and say we have notice irregular behavior on your bills or auto pays. Would you like a call back on this issue(and give the date and account in the alert) or give you time to resolve the issue. That way I can press yes and immediately be talking with someone about and issue with accounts and money in and out. Great app. I want new themes for my account on my app. Customizable backgrounds and colors. And Dark mode!!! I would love dark mode to be a feature!
I think the credit union online part of banking has come a long way for the better and I like The app because it’s Easy for deposits and most banking needs. I have yet to visit a branch in years. However I do appreciate my member service folks when I call in so please don’t go anywhere I’m happy now that our debit and credit cards allow touchless option which came in useful during covid-19,however touch less option is not completely touch-less because you still have to touch pad to enter password boooo Bibi Soto
SFCU has everything you could possibly need from a financial institution, and they treat you like a real person, not a number. I’ve had accounts here for close to 20 years and they have been exceptional in every single way. Nothing would ever make me go back to a “major” bank. Most of my connections with them have been through live human beings not extensive voicemails and I appreciate that.
while most of the other bank apps are so easy to use sfcu apps remains slow and sometimes frustrating to use. I have sfcu as my major bank but i wish they make the apps simple and easy to use. trying to do paperless statement is almost impossible, i had to contact customer support to do it for me after several trials using my apps setting. im not sure if it worked because few weeks ago i received a paper statement . i also tried depositing check using the app, it didn’t work. i hope they improve the apps. thanks
I believe the app is super efficient and easy to navigate once you get used to it. I really like the fact that I can see my Stanford credit card information. However, it would even better if there were a way to pay it without having to manually add it. Oh, and an easier way to contact the bank. You know search for number etc.
This app is OK. It has all the basic functions, but the design is not intuitive. You need to put some time to find and get used to the path. Also some functions have bugs that are needed to be fixed. For example, I signed up for the e-statement to save the trees. It kept kicking me back to the hard copy statements. Until I contacted the customer service, I realized I need to sign an agreement for e-statement, which was never show on the app when I signed it up.
This app is okay, but it lacks one major thing: alerts. If you request a push or text alert for, say, a credit or debit transaction of a certain amount, or if your balance falls below a certain amount, SFCU sends a vague alert that a transaction “matches your criteria.” This then requires you to log back into the app, and navigate to the secure messages to find out the exact details. That entirety defeats the convenience of an alert. Please just tell me the transaction amount and my account’s current balance in the text or pop-up and *actually* save me time and effort.
Because I have funds in several different banks I can compare several different apps that are meant to accomplish the same tasks. The design of the SFCU app is by far my favorite in terms of usability, functionality, and aesthetics. I like being part of a credit union that puts community over profits. The SFCU CD rate tends to be higher too. I’ve already brought several friends into their fold. They are happy too!
I like how fast SFCU processes my transactions, especially my paychecks. ☺️ The app incorporated signing in with Touch, which is fast and convenient. I have another banking app that requires a password each time I open it. Meh. I’ve had some trouble with messages, though. The other day the app said I had -3 unread messages. Sometimes it won’t open messages. Other than the message glitches, I have no complaints.
Great place to save, website is very good to check things out. $ transferred and saved. Great concept to continue. Love your app. More apps should be like your app. Menu with all on it and sign out on same menu. Don’t like it when you have to hunt down the sign off button. Nice Appearance!! Like apps that have an exit button on each page!
This app has many more security features than any other financial app that I have. In addition, all the information regarding my account is available and accessible. Also, I have called customer service multiple times and was very pleased with the help that I was given.
Excellent app. I don’t need to go to the bank more than once a year. Only complaint: the three or four different bill paying options are confusing. I always forget which is which until I open them. Another problem. I can’t seem to see payments I’ve scheduled for the SFCU credit card. If I forget whether or not I already scheduled the next payment, I can’t seem to find that information in the app.
When trying to scroll through transactions, it will bring up the side menu a lot which is super annoying. Also, it’s down A LOT. Both the app and the actual website have a lot of issues, recently there was one where I could see my balance but could not see transactions. Luckily, I was just trying to see what recurring transactions came out during a certain timeframe, so I could look at statements for that. As far as I’m concerned, I shouldn’t have to think of workarounds for my bank app.
I can do everything I need, though it’s sometimes a bit more complicated than it needs to be. Example 1, scrolling through my transactions. I can’t scroll without the left hand navigation menu popping up and covering the transaction list. Example 2, scheduling donations. I have to manually plan each monthly donation, instead of authorizing a recurring monthly transaction.
I have always enjoyed the app. The latest April update alert settings is not working for me. I liked getting a text after every transaction, that was how I could detect fraud right away. New update removed the alert. I went back to settings and my alerts are all on. I removed the app and installed it again, and I still can not get the app to alert me on any transaction done with my card.
Need an extra star to be honest, they go above and beyond for their clients. Can’t say it enough, if you’re not banking with SFCU you’re probably getting bad service and even worse rates on your loans. If you ask for help, you can have faith they will be there to guide you, and their management are in lock-step with their front-line workers in terms of customer experience.
logging in is easy, and i love how secure the app is. everything works smoothly, but i just wish that the user interface was a bit better. i don’t know how to describe how, but it looks a bit dated, and not very user-friendly. a more modern look might be better and allow for a more smooth experience :)
Not much use when overseas. For instance, can’t move money without having access to a US phone, even if email authentication is set up. A little ridiculous, which stinks because unlike nonCU banks, SFCU doesn’t skim on exchange rates, charge outrageous ATM fees abroad, etc. It’s a shame the app isn’t better—SFCU is great most of the time. UPDATE: App no longer shows SFCU accounts when trying to transfer money to another account. Therefore cannot transfer money through the app or the website. This is ridiculous. 0 stars.
Do I really meed to click on 3-5 places before I get to services like Zelle? Why not Move Money > Zelle? The entire UI is obviously not iOS native and feels like a old website. One huge menu where you have to drill into services you want. On the positive it’s nice that most services are actually available in the app, but it’s 2023 so expected. Stanford FCU is in the center of Silicon Valley and it’s surprising it’s app is not native iOS with a modern look and feel like Chase or BofA apps.
This app worked seamlessly until 2-3 months ago (maybe June 2019), when all of a sudden there are regular, long, very irritating “loading” messages that often never resolve. This happens to me most often with the “deposit checks” function – I get all the way through the entry process, only to have an interminable “loading” message. Even if I wait 10 minutes, it doesn’t resolve, just spins and spins, so I’m forced to quit the app and try again, often with the same result. There was nothing wrong with this before – what happened?
Very easy to use and it’s like a one stop shop. All of my accounts are in one place. I can move money internationally in just few minutes and higher exchange rates and low transfer fee compared to any bank or remittance center.
The user interface and security protocols should be better and more user-friendly. It’s become much better than it once was .. but still lags the ease of use and ease of password reset/access functionality that most other financial institutions today have. There needs to be more improvement in terms of password management/identify management and ease of use still in order to match the amazing and great Customer service of this institution overall!!
You need a better bill pay feature, both for the app and your traditional website. I don’t have any info on the address the bill is being sent to. Compared to traditional banks (BofA, Chase, etc), the interface is confusing even for a technologically savvy person. I know those organizations have more resources, but the layout is just not the best. Also, I can’t view my deposited check images, so it makes a pain for traceability.
Trying to deposit check now like I always do....but now can’t do it because 0 is not there only 1 to 9 is appearing for choices. Need to deposit $1500... not 15 cents. Tried several times today and not able to do it
The SFCU Mobile Banking app works well. The options are organized intuitively. It is easy to navigate and responsive. The app has been stable for me on the iOS platform. I like that I can transfer to/from external accounts as well as between internal accounts.
I mainly got into SFCU when preparing to buy a house. The folks are nice, and they looked after my account to make sure no bad things were happening. But the app design is pretty horrible. Things are not logically laid out, different parts of the app have different functional behaviors, making it difficult to understand. If you call for help, prepared to be transferred multiple times as no one understands how it works or takes responsibility for getting you to the right place.
The Ap for Stanford Federal Credit Union is easy to use and has a lot of great tools available at your finger tips. I can check my credit score, free of charge, to see how I’m doing. Check bond rates and even request a loan or apply for a credit card. Definitely great perks available to members! I’ve referred several friends and family members to the Credit Union.
Terrific when it works. Many many times the app hangs with message that I do not have”permission”. after a day or two that problem seems to have been resolved. (me: “OK whatever” ; a few days later - me:”now what the heck!?!?!”) Please get to the bottom of this-it is so very annoying.
The new up grades to this app have made it easier to use & easier to find services. I’ve had an account since the 80s. And stay with them because of the excellent quality of services & reasonable fees.
Mostly good app, but new version removed the ability to view statement balance of the credit card in the details and settings section (which helps track spending minimum for high yield account cutoffs).
This app does not refresh in a timely manner. When I think there’s money available it isn’t. Also theres a lot of downtime and maintenance with this app. The App is unavailable until the maintenance is done refreshing. This app has locations of where you can go to find the closest Bank. That doesn’t work well because the banks are not associated with Stanford Credit Union any more or is showing that it is a bank when it’s an ATM.
Just switched to SFCU after years of BofA and I couldn’t be happier. The credit union itself is amazing and the app is so convenient and easy to use. Highly recommend anyone who can switch, to make the switch now.
Love the app. Stanford Federal Credit Unión offers a variety of easy to obtain accounts and relationships benefit to loyal customers, all online through the app, you don’t have to see a representative to activate. Easy to use, user friendly app.
I am so impressed with the sfcu app. The face recognition sign in is great! After that it’s easy to access the information I seek, pay bills and move money between accounts. I’ve been a member for a little over a year now and I couldn’t be happier with my decision.
App generally is fine, but the message center is not. There are duplicates that create clutter and the email message that’s sent out alerting there’s a secure message is also in the message center inbox, creating additional clutter. They should try to make the message center inbox function more like an email or sms inbox
Excellent App While I here, recent website update leads to “Print” product being huge, with only about ten lines. Have not been able to find where to adjust print out, at the website end of things. Thanks
Stanford Federal Credit Union Stands For More. Mobile Banking shouldn't be limited to certain functionality. That's why with the Stanford FCU Mobile Banking app, you can enjoy a unified experience from desktop to mobile across all devices. You can do the following with this app: - Check balances 24/7, view history, and access membership rewards - Pay bills and deposit checks - Transfer money to a person, to another account, to a company - Send secure messages and attach documents - Access branch and ATM maps and hours - Set account alerts - Open additional accounts - Access account aggregator - Check FICO Score Do More. Bank Less. With Stanford FCU.