I have been with a few different CUs and switched to Star One many years ago as the interest rates are the best. Definitely won’t go back to banks. I moved to a smaller city and can do majority of my banking through the mobile app. I use a network of other CU atms for cash withdrawals without fees. The app is easy to use, efficient and even includes Zelle for money transfers. I love that I can make sub savings accounts to separate savings for taxes, vacation, home improvements etc. All my accounts receive the same high interest rates including checking. Their VISA cc has low interest rates and high rewards paid. Love Star One!!
We became credit union members trying o avoid the never ending non explainable fees imposed by our bank. Star One came in recommended by friends that have been in California longer than us. I don’t think we’ll ever go back to banking anywhere else. It’s been convenient, clean, always on point, available for services institution we are very proud to be part of. On top all of the above is available online/digital without having to visit a single branch in years.
I have been using StarOne for over 30 years. And have been able to have my family join in. I moved out of state and continued using StarOne for all my financial accts. I especially enjoy the new check capture for depositing checks. That makes it so much easier to deposit checks quickly! I also have an auto loan which makes it easier to pay the monthly payment online. I just noticed that you continue making more enhancements and now have zelle capabilities. You make my life easier! Thank you StarOne.
New version isn’t as well laid out as previous version. Also, on my iPhone 13 Pro Max the deposit camera image slides arounds and rotates like I’m playing a video game where I can never get the check in the view. Cannot use the deposit camera without going into ‘Manual’ mode. When I requested tech support, I was sent an email where I would have to communicate with the support team by creating a new account on a support website (come on, this is just too hard for the average person). Bottom line: new version of app is too wonky to use for camera deposits and tech support is almost unavailable.
I’ve been with StarOne for about 10 years now. I pulled all my money out of BofA and haven’t regretted it. My fiancé did the same. From my first account with them, car loan, credit card, additional accounts… I have been extremely pleased. I’ve now moved out of San Jose and I’m an hour away from their closest location, but I’m sticking with them anyways. I’ve recommended friends and family to this CU and all of them have been very happy as well. Their customer service is phenomenal!
I’ve been a member for over 37 years. Joined when I first began working for Lockheed in the Sunnyvale Ca. in 1984. Everything they do is just super. Superior customer service in every department. I alway comment after I have any communication with them that this is how customer service should work. I still have accounts (loans, checking and savings) with them even though I moved across the country to New York State after I retired from Lockheed Martin in 2002. No plans to ever change. They’re the best.
My husband and I combined our assets when we got married in 1995 and began banking solely with Star One Credit Union. At the time, Star One was only available to employees of Lockheed and Space Systems Loral. Over the course of nearly 30 years, we have financed cars, taken out a personal loan, and just enjoyed knowing our money was safe with Star One. Even though they are now open to far more people, they haven’t lost the feeling of a hometown bank.
I have been a member of star one since approximately 1987. Even though we moved out of California 20 years ago, star one is still our one and only bank. We’ve had mortgages and car loans in addition to normal savings and checking. Everything has been handled so efficiently and accurately. Their rates are great and much better than banks and other credit unions in my opinion. I would not give up my membership and star one for anything.
I have been with Star One since my first job at a college when I was 21 years old. (1985) At that time it was Lockheed missiles & space and then became Star One. This is the only banking I have used for my personal finances as it is convenient, very economical and has great deals on all kinds of loans. We’ve got mortgages, credit cards cars and my kids have accounts. The convenience is unbeatable, and the customer service is exceptional.
I have been with StarOne since I was a child. They are without question the best financial institution out there. Excellent rates, wonderful people and their fee structure is not a revenue stream (fees are 1/3 what banks charge). If you can join this club, you’re a fool not to. Most credit unions now function like banks; high fees, crappy service… no love, not Star One. One more thing, I haven’t stepped into a branch office in 30 years; they are that good.
I have banked with starone for years and have been very happy with their service and value. They have constantly had the lowest loan rates for auto loans as well as being among the highest interest rate on checking and saving accounts. They also offer free notary services which has come in handy. I do not know why anyone would use major banks like BofA or Wells Fargo when Starone is available.
I love the new UI! It’s a great refresh, however, it’s still lacking some features I am looking for such as: looking at credit card’s reward points, be able to use it through the app, and no customized shortcuts. Overall, the UI is great, but it’s a little slow when it comes to navigating back and fort in the app, and the face ID back drop was stretched. It seemed like the back drop was only meant for low res display screens.
Star One is the best. It’s awesome and I hope we never ever lose them. I feel bad for people that don’t live in an area that can use Star One. They have all the online mobile stuff but don’t act like that is all they are. They are a REAL BANK. With REAL PEOPLE. For REAL PEOPLE. I don’t know if that makes sense, but it that is how they are and it’s wonderful.
Previous app 5 star, current update several steps backwards :(
The saying “if it ain’t broke, don’t fix it” comes to mind after the most recent update. It reminds me of a formerly beautiful person who succumbed to societal pressures and ended up with a botched plastic surgery. Previously, the app was simple, easy on the eyes, and intuitive. After the most recent update, the app is cumbersome, clunky, and a big ole visual mess. Because of the chaotic new visuals, it’s become a lot easier to make transfers by accident, which is pretty scary. I wanted to give it a few week for me to adjust to the change, but even after months of regular use age, the new update is just as bad each time I log on :( I feel bad leaving a low review, but my partner and I can’t be the only ones left in a cloud of disappointment over the update! Developers: any way we can streamline this? Bring it back to basics? Thank you!
It is quick and intuitive. On top of that, it is smart enough to know whether you are on a stable or a cell phone and whether the display device is in portrait or landscape mode. Once again, Star One shows why they are a great provider of banking services and why credit unions are preferred by discerning adults.
We have been members for over 20 years. The Starone products, rate and experience has been great. This app reflects that approach. It is very well organized and simple to use. We love the check scan/deposit function and the transfer feature in particular.
The StarOne app is easy to use and even easier to open sub accounts without having to go into an actual building! We’ve been with StarOne since my hubby and I were first married, and we’ve taken it with us wherever we’ve moved. It’s an easy app to navigate too!
The app constantly crashes after the latest release when logging in. The crash occurs during the process of retrieving my login credentials though iOS password manager. This happens via Face ID and (after turning off Face ID in settings) when entering entering my iPhone passcode. The only way to log in has been to turn off Face ID for the app, then press cancel when asking for my iPhone passcode. One this process is avoided, then the app won’t crash so I can manually type in my banking credentials.
I have been a member so nice long before it was called Star One and I have been happy with the offerings, service and low costs the whole time. I have recommended many family and friends over the years who have also been very satisfied. No down side at all so far…
My parents opened a Lockheed credit union account when I was a child . I am now 69 years old and still happy to be a star one member. I have tried banks in addition to my StarOne account, but got tired of the outrageous fees . I have not had any other account but Star One for 28 years now.
Been with Star one well over 25 yrs. thought of moving funds from time to time but have remained loyal to them. I’m based in Texas and there in Cali. Do all my major financial banking with them. Rates are better than here in Texas. Can’t recall how many times someone here will say we can get a better rate, we have X companies we use. I laugh and tell them. Let’s see it then. Hasn’t happened yet. Things got sticky during COVID-19, they weren’t doing certain business out of state. I get it, it sucked but still not leaving them. There a great banking institution.
Deposit camera rotates weird so it’s hard to deposit
Latest updates have been ok. I have a to tap to get into accounts which I didn’t have to do. Worst issue is the deposit camera. It rotates in a weird way so that it’s hard to capture the check in the photo. I’ve found that if I click the help button in the camera mode, then back out if help, the camera rotates normal. So at least there’s a way to work around the problem.
I bank with StarOne for over 10 years and I have nothing but praise for them. I totally trust them, they are upfront and I always feel they have my best interest at their core. I have multiple account types with them and I always receive effective, efficient and courteous service from them. I highly recommend StarOne!
After being unable to access my accounts for more than one week due to a major software “upgrade”, I have finally been able to access them via desktop. My iPhone app, however, will not work at all. It tells me there is a problem. Then, when I call support, for a full week I got only a busy signal. Now I can get through after waiting most of an hour each time I call, but they cannot fix it. Major screw-up. I am considering other credit unions after 30+ years with StarOne.
I don’t think I’ve ever had a better CU and a banking app! It’s user friendly, easy to transfer between accounts, easy to deposit checks, and is secure. I also love that they have unlimited amounts of transfers now. Star One is such a great CU and I wouldn’t leave them for another one.
We started with Star One over 30 years ago. They are the best. They are always wonderful. They go the extra mile. They are on top of it if the suspect credit card fraud. They have called right away if they think someone is using my card. I would not go anywhere else!!!
Love the app, but the disorganization when viewing All Accounts in the latest upgrade is terrible. With the old version, I’d readily see my accounts and could then view the accounts of my two kids. Now, it’s all jumbled together with an overly-complex filter thingy that makes it much harder to distinguish between the 6 accounts + mortgage.
Easy to use. Clear clean interface. Can’t get better than this. Not cluttered with graphics all over the place. I don’t have to search all over the app to find statements or other info I need. Excellent.
I’ve been a member of Star One for years and can’t say enough good things about their excellent service and app. I can do pretty much anything I need in the app. The app is so convenient and easy to use I rarely need in person services.
The app itself functions great. But every morning I wake up to over 100 push notifications for no reason. I check my alerts and notifications after opening the app and there’s nothing to be found. Please fix this!
Star One has been my primary bank of choice for decades. They have personal service (including phone interactions) located at local branches. They have the lowest fees and often waive fees for mortgages and other accounts. Spectacular service each time. The App is super easy to use also :)
This is such a great asset(mobile banking); it would be even greater if a check could be deposited directly into our savings account without having to be deposited into the checking account first & then transferred to savings! Can you work on that issue?
I have been with StarOne going back to the 90’s. I am 81yo and had several businesses dealing with notable banks. I can tell you I have always had attentive interaction with many different staff at SO. I hold this institution in high regard for customer service.
Started banking with Star One in 1974, and they’ve financed house, cars, personal loans and more. Couldn’t be happier with their customer service and quality of operations. Oh, and the app works really well and keeps getting better.
the UI is really dated, it looks like no one's updated the design or interface in over a decade, which makes me not feel super confident/comfortable w the security, even though i know they're not related. I'm also not able to set up zelle at all. i click the zelle button and it loads for a little and then nothing happens
It’s not often a major rewrite of an app UI goes so downhill it’s almost unusable. They accomplished that with this app. -filters don’t save between sessions or even after you viewed an account. It’s dumb. We don’t always want to see our kid’s linked accounts -the login timeout is even shorter than before -the transfer process is incredibly more difficult, especially with a ton of linked accounts -in trying to improve aesthetics, everything is so huge so you are constantly scrolling -the biggest issue always was the account list items were so big you would always click them accidentally. No improvement there. Frustrating with very little gain. It went backwards.
I have banked with Bank of the West, USBank, State Farm Bank, Mechanics Bank, Santa Cruz County Bank and Lighrhouse Bank and Star One’s customer service exceeds all of them. I have been banking with Star One over 25 years and have been blown away by their customer centric approach to banking.
I’m a long time customer with Star One. After retiring and moving out of the Bay Area I was concerned about maintaining SO as my bank. Well, the mobile app keeps me up to date on my account and allows me to do all normal banking functions. Easy to use and works great.
I’ve been a member of Starone CU since the mid 80s and even before the app, I always loved the phone interaction. Your app rocks. One of the first financial institutions that offered check deposits through the app interface. Keep up the good work.
New design looks ok, but requires access to contacts to function
The new design looks nice. However, if you do not allow access to contacts Zelle will no longer function. This was not necessary before. There is no reason to *require* access to contacts for this to function. I filed a bug with their support and their response was “Once you allow Zelle access to contact, you will be able to use Zelle.” Unacceptable.
Overall the app works very well, there’s a few clunky things about it, but not worth complaining about. The clunky items are the only reason it doesn’t get a five star in my opinion. So much more useful than going into a branch. However, Star One CU is 5 Star all the way!
I have used the credit union since 1967 before it was called Star One. I really like the mobile deposit, bill pay , ATM and e-statements. Would like to see better checking and savings rates and free ATM for out of area folks or more coop credit unions. J. Olson
Search bar for Zelle will only allow one character at a time (keypad vanishes and “processing” message appears after each character), and then doesn’t do anything once all characters are finally entered. I was able to get around this by allowing the app to access my contacts, but a. I don’t WANT to allow that and b. I should be able to use Zelle even if the recipient is not in my contact list.
Loved the adding of bill pay. However my app has a notification symbol that won’t go away. I can’t find anywhere in the app where notifications are to clear. I’ve looked everywhere and restarted the app. For someone who likes to keep their screens and notifications clean it is super annoying!!!
App closes after trying to sign in. I had to delete app and reinstall to get it working again. Then after 2 days another “bug fix” update was released so I updated and the crashing returned… had to delete and reinstall again today.
Turn your iPhone or iPad into your own Star One Credit Union Branch. It’s free, intuitive, safe and secure to use. Simply download the App and enroll for Mobile Banking access. Other Main Features Include: • Mobile Check Deposit • Account Funds Transfers • Add Access to All of Your Memberships Under One Login • Star One Branches/ ATMs/Shared Branches Locator • Star One Visa Cards Activation • Primary Account Balance Sneak-Peek • Mortgage Rate Watch