Since you have changed your software, it’s hard to capture the photo of a check for mobile deposit. It was much easier before. Also, I preferred to sign in with a pin number. And I’m not happy with the changes in the online bill pay. I have many bills that I pay and find it very cumbersome.
Ever since I upgraded my phone (to an iPhone 8), I haven’t been able to log into my account. I go through several steps only to get an error message about my device ID not being recognized. Please fix this issue! This was a great app that I never had any issues with before and especially loved using the mobile check deposit feature. Now that I can’t use the app, it means I’ll need to make trips to the bank to deposit checks, which is an inconvenience.
This app seems to update itself internally every time it loads up. Since the last update, the app no longer works on WiFi. I just get an error 0014 every time. If it turn WiFi off, it works fine. Also, every time it does load, I have to go through all of the “new features” screens every time. This app was subpar at best before, but now it’s gotten worse.
This app used to be great, but now I can never log into the app. I can log in to the website just fine, however, when logging into the app - when it asks which cell phone number to send the security code to, no matter which phone number I select, it does not send a security code. I called Stoneham Bank customer service and their suggestion was to call Verizon... I’m sure Verizon gives a crap about your app.
Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more! Manage Your Accounts [+] Monitor your checking and savings accounts (current and available) [+] View mortgage, auto loan and other account balances [+] Set up Account Alerts and adjust your preferences Quick Access [+] Enable Touch ID® or Face ID® for a fast and safe way to access your account [+] View your balances on the go with Fast Balances Enhanced Navigation [+] My profile menu to manage notifications and personal preferences [+] Navigation tray with quick access to our top used features [+] Hamburger menu with all of the transactional tools needed to stay on top of your finances Deposit Funds [+] Deposit checks by taking photos of checks to deposit them [+] Instantly view the processing deposit in your account Make Transfers and Payments [+] Transfer funds between your accounts and to other financial institutions [+] View and manage your bills and recurring payments in one place Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts.