Its so fustrating to find out your password is always error. I set up the apps 10x and everytime they are going to give me a temporary password i can open my accnt, but once i logged out and will try to open the apps will say error….i tried it on my cellphone, ipad, desktop computer its all the same. For now, i cannot open the apps at all…Useless, not accurate and confusing set up. Need to improve more your system….
This is my first time using this payroll system and I must say I really like it. Everything is so easy to see and the breakdown is great. I also got paid so quickly. I really recommend this system for all Employers.
First off, the app doesn’t offer much. Secondly, getting ahold of somebody other than a sales rep is nearly impossible. So I selected the call back feature so I wouldn’t have to wait. Hey the call back and have been on hold for 30 minutes. I am beyond frustrated as I have other things that need done, but instead I am sitting on hold. Get it together bc I’m a new customer - not even a month in, and I’m going to be changing.
The app does almost everything I need, and meets almost all of my expectations really well. It would be great if I could also print a pay stub for those occasions when I need it rather than having to go login to a pc.
Horrible app. Completely unusable. Have to reset password almost every single time despite writing the password down, putting it in notes, copy and pasting it. Etc. password resets won’t work either. Buttons lock out constantly and make accessing my information. Really wish my company would use something else for payroll. 👎👎👎👎👎
I’d like to say the setup is pretty but sometimes the app won’t load and will just go back to my Home Screen after a few tries it does work on top of that there’s not really a lot of options BUT that’s ok this app is very helpful all in all.
It was working fine untill last week and now it keeps telling me that my password is incorrect even though it works perfectly fine when I'm using a browser. There is no customer service available for employees and I will have to be bothering my boss to check on this meter. That's ridiculous and unacceptable! USELESS JUNK!
I always have a hard time going in to see my paystubs. And if I have a problem and call surepayroll they always tell me they cannot help me it has to be through my employer, it's so annoying to bother my employer each time my login failes. And thru the app I don't see where to click to send or print my paystubs.
This app is very slow, the Touch ID login never works, it just goes through but doesn’t log me in and everything takes forever to load. You can’t see a PDF of your paystub, just the breakdown. Improve the speed when loading Fix Touch ID Improve in app speed.
I do enjoy the portal to view paycheck stubs but after couple logins I need to consistently setup Face ID again and again. Too bad it doesn’t maintain it.
App no longer works. Customer service has gone down hill. I was a customer since 2011 and things were great till bought over by larger company. No return calls when requested. App does not work. They sneak in charges on your bill. Find another company to work with
App makes me use my password every time I log in…it never initiates facial recognition. Then, when I use my password and it logs me onto the payroll site, the first thing it asks me is if I want to use facial recognition, so I say yes…next time I try to log in …nothing…no facial recognition.
Not impressed at all with this company or their app. I have been locked out for months!!! Finally after moving heaven and earth I got in and set up Face ID. Well I just went in today to see my pay stub, Face ID not working even though it’s checked as on. Very frustrated!!!!
This is an awful app!!! Wish they would come up with something better. Constantly kicks you off then makes you have to reset your password , won’t let you reset your password on your own , need your employer to do this . Would give it zero stars if I could.👎🏼👎🏼👎🏼
It rarely works. I have my password and Face ID set up but it will still tell me that my log in is wrong half the time. I then got locked out through no fault of my own and the company offers zero help. It’s a joke. Better to just use the website. TRASH!
I have my password but it needs to verify by text too. And I dont have that phone number anymore. Very frustrating having to ask your boss all the time for help.
Has no customer service on the app that’s one. Two, doesn’t give an option to download pay stubs. Won’t let me log in through the computer just through the app🤦🏽♀️
This app is so trash every time I try and use it or log in it keeps saying it’s not connected to server it worked for about a week when I first for it and never was able to log in after that they need to update it
Everytime I go payroll, I ask myself the same question “Has anyone from SurePayroll used their own app?” Aka, do they eat their own dog food? Because this app is clunky. First off, if never remembers who I am, no matter how many times I check the remember me box And I have to verify who I am twice via text in in a single session. There are other issues, but this experience could really be cleaned up.
For some reason, all my info is “blacked out”! Can’t read any of it. I deleted the app and reinstalled, I’ve logged out, and I have shut off and reset my phone. Nothing works.
Absolutely terrible I have to reset my password every time I get paid. Says it’s incorrect when I know it’s not because I take screenshots. This app and website are complete junk.
The app is not one the best. The service is just horrendous, but that crappy payroll service is what we have at work. Nothing to do! I hope they charge my boss $1 dollar a month for such lousy service.
All I ever get when I try to enter my credentials is an error pop-up saying that it can’t connect to server. I’ve tried on both cellular data and WiFi.
The login screen says “use Face ID” but when I tap it nothing happens. I go into the settings and Face ID is on. This is the only app I can’t get it to work on.
NOTE: This app is exclusively for active, paid employees of existing SurePayroll customers. SurePayroll for Employees lets you securely access your paycheck information from your iPhone, iPad or iPod touch mobile device. Now, employees can view their paycheck anytime, anywhere. EASY, SECURE and FREE! Get convenient, 24/7 access to your wages, deductions and even benefits information whether you’re paid by direct deposit or paper check. Say goodbye to waiting for a copy of your paystub or contacting your employer for your available vacation time—it’s all available anytime, anywhere! Your satisfaction is guaranteed and we help keep your information safe. Social Security Numbers and account numbers are not stored on your device. The SurePayroll for Employees app is available to employees of SurePayroll customers that have processed at least one payroll. FEATURES •View paycheck details, including earnings, taxes, deductions and YTD totals •Keep on top of your used, available and earned vacation, sick and personal time •View multiple paychecks distributed in a single pay period •Check your wage rate and retirement deduction contribution rates •Verify the accuracy of your contact information on file with your employer •Access past paycheck stubs •Available to hourly, salary and 1099 employees •Uses the same username and password as your existing MyPayday online payroll account •Information available 24/7 SECURITY •All communications are protected by industry-leading encryption •Your login session securely ends from inactivity
