I can do my office payroll for 7 employees in about 5 minutes from my iPhone each week . SurePayroll makes all my quarterly tax payments and files all the necessary paperwork to both State and Federal departments. W-2s are readied for each employee so that they can print after signing in to their account, or I can print for them, without any preparation on my part. All of these services are for a more than reasonable price. SurePayroll was recommended to me by my CPA. D. Drury
I just installed the Employer app onto my iPhone and ran a payroll. At the end it shows me the date the direct deposits will hit and the total cash requirement for this payroll period, i.e, the figure I now need to enter into my Quickbooks register. However, there's another screen after that summary screen that informs me that I won't be able to run another payroll until the 1 I just ran processes. After you confirm out of that screen, there is no place in the app where you can get back to that figure you have to enter into QB, the total cash requirement! I called tech support and they confirmed there is no way to get back to that # without logging into the main website through a browser. It seems to me that's one the most fundamental bits of information the app exists to provide… it shows it once and if u don't write it down somewhere it's gone forever? Seems to be a silly mistake in designing the app…
I’ve been using SurePayroll for 14 years. Easy & fast to process payrolls, lots of easy to add payroll types (hourly, salaried, 1099 staff, benefits, reimbursements etc). Reports are excellent and Customer Service Reps are really TERRIFIC. Only issue I have is wait times to speak to a Rep. Otherwise I love how easy it is to use and all the reports that are available & the user flexibility wrt customizing reports.
The app on occasion will time out and not let me process payroll. It’s hard to change your password—I still have not been able to do it. The company as a whole is not great. I would consider doing your research to find a better payroll option. Customer service has very limited knowledge. The individual that helped sign us up has told us “not my job” when we’ve asked for help running payroll. They have charged us fees inappropriately and promised refunds, which have never happened. They are supposed to make our life easier, and we’ve had the opposite experience.
App worked great for years, but can no longer use the app. After using the app for almost four years without any issues I can no longer login to the app. Called SurePayroll several times and they basically gave up and told me to use a computer or web browser on my phone. Go figure. They also would not follow up or communicate with me. I had to call and sit on hold each time. Never received a response when I submitted the issues via the help desk on the SurePayroll portal. I wish I could handle issues the same way with my customers.
We are bringing our clients on board and hope that our business owners can use the mobile app in the future with at least a co-branded format. We love SUREPAYROLL so far and Rocky is a great asset to your comapny. He is smart, intuitive, attentive, hard worker, responsible, passionate and all things you hope to have in someone that works for your organization. We are thankful for Rocky and the tools and solutions he brings to our firm.
App shows an error message “subject not set to an instance Of an object” (or something very close to that wording). It won’t let me do anything on the app. When I called, the support people didn’t know how to fix. The app used to work fine. Disappointed that I’m not able to be mobile as I was promised.
There have to be better options out there. The mobile app is pretty limited compared to the webpage. My biggest complaint is with the 30 min weekly phone calls to reset my online password. Sure Payroll’s enhanced security is causing problems for many users. Somehow, every week, my account is locked due to my attempt to access over mobile devices. I cannot reset my password without calling, which I’m told is an internal issue with Sure Payroll’s systems.
While I was able to process payroll remotely, which is a great convenience, I was not able to properly include PTO taken by the employees. From a computer, PTO taken shows the dollar value of time off taken while keeping the number of PTO hours as part of the total hours worked. On the mobile phone, PTO taken is added on top of the total hours thereby increasing the payout. It’s an error that needs to be fixed.
Great customer service. The long term customer would SurePayroll
Superior product use a lot of payroll services over the years this is a really good company. The only problem I have withSure pay if you need to get your payroll in before a holiday and it’s paid a day later than normalIf you need it processed sooner there’s a fee of approximately $65. Great customer service.
Good website. Unfortunately they have not fixed their app for the past year. Not sure what exactly is going on, but you can’t advertise that you have an app for your company if it doesn’t work for a full year. Please make this a priority and fix it.
I have used SurePayroll to pay my nanny for four years. It takes 30 minutes to set up an account and 30 seconds to run payroll (no joke, I just entered it on my phone). It is also the least expensive payroll service that’s backed by a huge payroll company. Highly recommend!
I’ve always entered the payroll on my laptop but it kept timing out. I read that someone used the mobile app so I downloaded it and used the cell network to complete my payroll. Thanks SurePayroll for making it so easy!!!
I have tried to use the app for years and always leaves a lot to be desired. It doesn’t seem to calculate changes in pay like reduced hours for salary, vacation pay etc. be very careful with vacation time. If you don’t reduce the hours of vacation from the hours worked, it will pay for both. It’s doesn’t do that online. Double and triple check it’s calculations on the app before approving.
Had to process payroll while out of town! Did not have power cord for computer. App is very user friendly and easy to maneuver. Could believe how fast I could process my payroll on an app!
I’m pretty good with technology. I promise this is true. The app won’t log in anymore. I can use the exact same username/password on an actual computer and it logs in no problem! I try the identical log in on the app and it says invalid username/password. Rendering app completely unusable. I’ve been extremely careful to guarantee I enter them the same. On the website it logs in with no problem every time. The app never works. The app used to work, and was much more convenient than having to use actual computer every time I needed to run payroll. I tried calling customer service but they were unhelpful. I tried deleting and reinstalling the app. No luck. Also using latest model iPhone with up to date app. Can’t really rate any stars for an unusable app.
No Way to Change Password. Does t remember password or Face ID when logging in. Horrible app
I am having issues with the Website so got a temporary password and able to login via the mobile app. However there is no way to change the password so was locked out of my account after 24 hours. Why you have a secure app with now method of changing s password is very poor design and customer service
I have been with SurePayroll for over 10 years. I have no complaints they are very helpful and always get back with me on papers I get from irs or EDD. If I forget about something they will call to follow up. I am a very happy customer
I’m using SurePayroll to take care of a woman who lives with my elderly mother. Sure payroll set up was easy. The reminders to do payroll are essential and most welcome. Best of all, end of your tax filings a snap.! I have no qualms about fully recommending SurePayroll.
I absolutely love working with SurePayroll. The phone app takes literally seconds to process each week and never any late filing fees!! No worries!! They take care of everything and it’s so affordable!! Thank you!!!
Customer service representative was knowledgeable, friendly, efficient and he’ll me solve my issue with the system not letting me run the correct payroll dates.
This app was fantastic until probably the last update that was made. I can log in to my account but can’t do anything. The error message says “object of reference set to an instance of an object”. It says to call the SurePayroll customer service number and press 3 for app support. I did and they know nothing about the app or why it is giving the error message. They just directed me to the website to do payroll. No support!!
On vacation and app does not show bonuses on default. Have to log out and go to desk top version to sign in than turn default on which you have to do twice a month or more They know about this but can’t fix.
Older version amazing!! New version on fully updated iPhone does not work. It will not even open screen flashes green twice then app crashes. Please fix
I had some issues because there was an error processing payroll and the dashboard on the app did not display that payroll had already been processed. Fortunately, customer service helped out to resolve my issue in a timely manner. I’d like to see more info available on the app.
For several weeks I am unable to login to my account via this app. Have to reset password after attempts to login. Using same credentials, I can login through browser with no issue. Please fix the app to allow proper login.
The app was amazing but I have not been able to run payroll in it for almost two weeks now. It’s constantly telling me it cannot connect to server. Due to this I have almost forgotten to run payroll because I now have to use my computer.
App completely non-functional. Can’t complete any useful tasks on it - need to log in to desktop Overall service is terrible as well. Nothing but problems. Submitted all my claims incorrectly. Can’t say enough bad things about this app and this broader service
We canceled this service over a month ago but thyroid continue to debit our account for monthly service. Refuse to cover fees that they’ve caused because of this. Lots of more responsive places and services to do this kind of payroll for you.
Company is fine, app is awful. Sends me in a loop to login twice back and forth forever. App functions nothing like the actual desktop site. Maybe develop something that doesn’t feel like it was made in 2005? Will stick to desktop.
FaceID doesn’t work to login to app. Otay impossible to give your employee a raise - doing so on the weekend before their next check and after their pay period forces you to select a next check date after their normal interval.
Face ID doesn’t really work. Not as fully functional as the website. This is 2024 and Paychex is a big company that should be able to afford to invest in decent and functional mobile.
This worked fine for a year and now every time I run payroll it says “object reference not set to an instance of an object”. I uninstalled and re-installed the app and no change. Useless now- have to log in on computer which is a pain.
Run payroll on the go and never miss running a payroll again with SurePayroll’s Mobile Payroll app. The app is available for iPhone and iPod Touch, and best of all it’s FREE for existing SurePayroll customers. As a SurePayroll customer, you’ll get easy and secure payroll from anywhere. Pay your employees or independent contractors in minutes and we’ll automatically handle the payroll taxes. It’s easier than ever. FEATURES •Pay hourly, salary and independent contractors •Enter wages and hours for payroll, vacation, sick and personal time •Get payroll submission and approval alert notifications •Preview payroll totals and payment methods to ensure accuracy •Get alerts that notify the Approver and Administrator of payroll approval status •View your payroll deadlines, bank holidays, birthdays and compliance updates •Integrate seamlessly with your existing SurePayroll online payroll account •View detailed reports of employee and company earnings, taxes, deductions and YTD totals •Access employee contact information •Get award-winning customer service SECURITY •All communications are protected by industry-leading encryption •Your login session securely ends from inactivity •Account number information is never transmitted
