2 years ago, Unsatisfied 2021
I have had nothing but problems with the current bill pay, I have made my views known to TDECU and they always say they are working on it but nothing changes. Every month for some reason or another bill pay has trouble get my e-bill, they always tell me that I need to contact my biller at their website, when I do they cannot find any reason for the issue. You cannot trust that your bills will be paid, The last thing that happened was that my February mortgage payment was 30 days late, when I contacted bill pay (which is a joke, at least 45 min on hold), I was told that it was sent out in Feb. but my mortgage company didn’t cash it until March, 30 days later. When I called my mortgage company they checked their records, and they verified that they received the check dated for February, 8th on March 10., When I called TDECU back, they blamed it on the post office, bill pay claims they mailed it on time, I know the post office has issues, but 30 days from Lake Jackson, to Sweeney, really! I am looking for a new bank with good customer service and definitely a different e-bill company, I have better things to do than wait on hold when I have banking issues, and I work hard to make sure my bills are paid and now I have to worry every month about my bills and credit being messed up. Thanks for nothing TDECU.