I wish I could give my accounts names. Two of my accounts belong to my children and I like to transfer money into them but it’s confusing not being able to tell the difference besides just the account numbers. I would like to be able to give the accounts nicknames to make it clearer.
It was a lot smoother when Zelle was not included with my account and I was able to use it through the Zelle app. Although some of the changes Texans can do like color coding in the apps and making sure items are marked as deduction and addition. I hate what Texans have become. Credit Unions are credit card t unions for a reason and ai hope Texans do not fall down the rabbit hole like regular banks. Now, attempting to use Zelle is a disaster. I am getting failed notices since Texans will no longer allow me to use Zelle directly from the app. When trying to use it on the mobile, you can’t locate it. Going on a desktop will not allow a large sum of funds to be transferred. But before this connection, it was no problem to transfer large sums of funds. Y'all need to go back and allow Zelle users to use Zelle directly from the app because you made it difficult by forcing us to go through the bank and bank account. In a time where most businesses want you to make payments using formats like Zelle if the money is there stop capping off. There should be no reason you are not allowing the process to go through if it is there.
The update broke as much as it fixed for mobile deposits. The orientation of the phone is cantankerous, often switching the camera upside down. The autocapture is also cantankerous. Also, review of the pictures is difficult since clicking on a picture of the check automatically leads to retaking the picture. Overall, the mobile deposit improvements are countered by poor design of the process flow.
It appears very little testing was done prior to roll out to the members. The bill pay capability was completely down for a couple of days. The upgrade was very hard to do. The bill pay feature is missing one of the key components that was included in the prior version. When setting up a monthly payment (mortgage for example), to increase next months single payment. This will increase every monthly payment and you can not increase only one payment. All payments must be increased. So if we want to make an additional payment next month. The Texans representative told me this. You must increase all payments. Once the current months payment is made you 6hen go in and adjust down all future payments. This is ridiculous. Should have been more thoroughly tested!
The date selection window that pops up on the transfer funds screen is this long rectangle drop down with no selectable text. If I need to set a transfer for another date, it will not let me. I can't input a date manually either, the app blocks all inputs except the drop down calendar I assume. Pay for better app developers, you can clearly afford to with all the junk fees you saddle your customers with.
Since the “brand new redesign”, the app fails to open. I open the app and all I see is a blank white screen. Killing the app and reopening does not work. Uninstalling the app and reinstalling does not work. Just a blank white screen. This is highly concerning because I suddenly do not have access to my bank account from my phone. Are you trying to lose customers? I’m using an iPhone 13 mini on the latest available OS (17.5.1). I’ve been a customer since 2006.
I have tried for the past weeks to deposit a check through the app and haven’t been able to even access my camera because I get an error message saying please try again later. I called and spoke to someone but they provided zero help at all and I spent more time on hold than talking to anyone. Also the app update caused more issues than it was worth. Terrible service
The new app and website portal is nothing short of an embarrassment for your company. Different options to make car payments have vanished. I tried making a payment and it scheduled it for next month on the due date, I'm not allowed to pay more than the minimum (clever way for you to make more money from interest) and absolutely nothing about it is an improvement. Start over!
The new interface is enjoyable, but it no longer allows me to add the app to my widgets. I used to be able to view my quick balance from my lock screen- I wish they could add this feature back.
The app opens using FaceID as usual (expected behavior), but then a minute later it launches again over the top of itself, and goes to a userid/password prompt. This needs to be fixed.
I can’t even get into the app and Face ID isn’t working. I have spent countless hours over the phone with people and going to the bank in person yet nobody is able to help me get into my account. Then I read that transactions can’t work.
App was good for a long time. Developers have ruined it. Mobile check deposit doesn’t work anymore saying the account number couldn’t be read! So silly and ridiculous. I am so glad I have Chase as an alternate!!
The app has a nice interface but it’s super buggy, e.g., errors when trying to setup bill pay or setup external transfer accounts. Website is better for transacting with them.
My balances aren’t accurate on the app. They are higher than the actual available amounts and it has caused issues. Pending charges don’t show for 48+ hours
I loved it until the update now I can’t do mobile deposit keeps kicking me out! Tried 10x no JOKE! It won’t let me do it and I am out of state this is ridiculously annoying
Look it’s got a pretty new splash screen too bad it won’t accept my login credentials that I know 100% correct. I would expect more from $1 billion credit union
This place is horrible too do business with. There mortgage company is a third party, banked there for five years never an overdraft, and they hold deposits for 10 days on a cashiers check. Not something a real bank would do. This app has a limit of $2500 you can deposit in a month, so you can't avoid a trip to the bank. The security is excessive, guess they can't afford any losses so you have to jump through hoops to get a cookie put on your phone every time you clear your cache. I really hated this app and the credit union as a whole. They cater to government employees.... People that like red tape.. Go figure.
This app used to be super convenient for me as a college student. My school is not near a physical branch, but I was able to use the app to deposit checks, transfer funds, and just check my balances. Now, I can't access my accounts; it says they can't access my account information. The most frustrating thing is I can't use the mobile deposit feature anymore. Please fix this issue! Once fixed, I'll add more stars.
OK, it is FINALLY here, but deposit by camera missing
They finally got their web face conversion done, albeit full of glitches, issues, and delays. The iPhone app is out, over a week late, and sorely missing is the deposit by phone feature. C'mon Texans, not like that is blazing new ground; camera deposits have been around for at least a couple years already. And... What is with you telephone on-hold recording talking about one of your goals being to return Texans to being a financially sound etc organization. Should we be scared?
It seems like this app has just about every feature you could want from a mobile banking app. I've been very impressed so far; I love the convenience of transferring funds between my accounts and have used the recently added check deposit feature. Way to go, Texans developers!
I enjoy using the TCU app. It is a easy process and access. If I do have questions I call the customer service number like instructed, and the customer service representative is their to help. They are quick and will go to full lengths to make sure your issue is resolved!
The recently changed pay loan from external account is a hassle . Whoever built this app has never even tested finicity . It’s way too slow and takes forever to link the account after multiple attempts with my multiple banks from BoFA and pnc I finally linked the account . Now it takes forever to take the payment . Autopay using external bank account is a feature every bank has but this app doesn’t even let you setup Autopay with 3rd party banks .
This is a new technology era! This app and Credit Union needs to upgrade to the available options that other banks provide. The app needs to have the option of Apple Pay. Also the Credit Union needs to show up to date pending transaction. I should be able to make a purchase and go directly to the web or app to see it, at least pending, to reflect the available balance. Having the option to be notified when the account goes below a certain balance would be beneficial.
I am still a customer because of this app. When branches were closing, and ATMs farther away, I hated having to do banking during working hours, because that meant I was taking time away from my job. I wanted to switch. This app alleviates all the deposit hassles. Just wish it could dispense cash!
I love this app. It makes banking extremely easy. The only problem I had was validating my login via text message. It did not work but I was able to validate myself via phone call. So other than that, I'm extremely happy with the app. Thanks guys for making banking easy.
Based on notification settings, app needs to notify immediately when withdrawals are made via debit or credit. The notifications come in hours after activity has occurred. What's the point of finding out hours later?
The current experience is 5-10 years behind other banking apps. I just received an email about an upcoming feature release (mobile statements & secure messaging) that are an industry standard nowadays. Promoting these as exciting new features shows how behind the mobile product is. Could you please switch to a provider that has a more seamless user experience and a clean, modern look with industry standard features? Digital Insight is a joke!
I use my TEXANS credit union app on my phone, almost exclusively. It is a very good app, but it doesn’t get five stars because I cannot search like I used to years ago… It would be so much better if I could search for a certain transaction...
I am really enjoying the new app!!! I have been waiting a long time. I would like to see the account balance next to the transactions and the ability to deposit checks by taking a picture. Other than those two small wishes- love it!
It's rare to have an app that works better and is more fun than the primary web site. But this is one of those. You can do anything with this app - check accnts, pay bills, transfer money, etc. is fast and works great. Very highly recommended!
I was at a different credit union before Texans and to be completely honest it sucked but now that I’ve switched to Texans everything is so much easier. Especially the app it so easy to use and efficient, great job!
This app desperately needs an update. It does not support native iPhone 6/6 Plus resolution, does not support Touch ID, and the UI leaves much to be desired. Normally, these issues are accompanied by an app that does not work well. Fortunately, that is not the case here. However, after using apps from competitors, it feels like a very much downgraded experience.
Makes it real easy to do banking while mobile. Could be improved if you could pull reports. The icing on the cake would be if you could scan acid deposit checks using a smart phone or iPad.
I hear deposit by camera is coming soon! Also want to say that new app is amazing. Branch folks are so supportive and friendly. Texans is working hard to put the right people in and I am a very happy member.
I love being able to deposit checks w/o going to the bank. The ability to pay bills and transfer money via my mobile device is very handy. I have had no problems with the app.
The check deposit feature works great. I only wish it had a password save feature, or allowed thumbprint entry (on Apple devices) but that's a small quibble.
I really wish you could pay your credit card through this app. Too bad, it would be great otherwise. I still have to use the website. What’s the point of the app then?
App claims to be able to edit payee details, but does not offer this service. Texans mobile online service overall is much worse now when the switched to the new online provider. This app promised to amend that issue, but does not. It has the same limitations as the web app, and the full site does not operate with apple Safari Browsers.
I've been with TCU 30 years this year and this is the best idea they've had yet!! Extremely convenient, almost too easy!! Thanks to those who made it happen!!
I love love love your ipad app!!! I don't even like to write reviews,but I had to on this one! Everything right is my face! Good job! I'm going to move all of my accounts here just so I can use it more. Well done!
I've been banking with TCU forever so when they finally came out with an app I was excited. However, it's slow and for some reason closes itself out at random times. I also wish you had the option to deposit checks by taking pictures like with other bank apps.
First glance the app. Looks good. I scheduled some payments and it was easy. Really need to add the "cash a check online". Apparently Texans did lose money. Don't have all the details but some executives were removed/replaced.
Your accounts travel with you with the Texans CU mobile app. View your account balances and recent transactions, transfer money, pay bills, and deposit your checks all from the comfort of your home.
