I love this App !!! It keeps me up to date on my spending , and I’m able to transfer money from one account to another at my fingertips . It’s easy to use which is definitely a plus for us old people … not to mention , I Love and appreciate Mike Shelby and all the staff at the Collinsville location!!! They are always so kind , and Very professional !!! Thanks for making my banking experience the best !!!

3 years ago, Mholleywood

Moving up in the banking world of apps

This app is better than most banks I have used. I have enjoyed looking at the financial tools and comparing them with my own custom budgets and sheets. I really like the direction it is going. Keep maturing your product! It needs some tweaks on the budget side and some better forecasting. I have yet to master it comparing to my way of managing a budget. Quick simple answers help! The graphs are cool but can be overwhelming with data and hard to get info on a phone. The account management screen looks good. I can get in and get out for my basic needs.

1 year ago, storiesandsoulspeak

Easy and Convenient

I didn’t even know my bank had a mobile app until recently; using it has saved me a good bit of time logging in to the online banking website through my laptop. The user experience is simple and streamlined, and the app has been a really convenient tool for me as I am living on my own for the first time.

2 years ago, Sunnyside up!

Great App

My previous bank was app-less! It was mentally difficult conducting business knowing other banks had that convenience. When TCB took over, my quality of life improved since an app is offered, specifically the mobile deposit. I just wish that the mobile deposit funds would be available immediately since the deposit limit is only $2500. It takes one business day to become available.

1 year ago, StevenMc10

Stopped working

So…when I first got this app, it was great. Then, about 2 weeks ago, it opens up and says there is no account information to show at this time. I uninstalled it, reinstalled it, and nothing. I did that 3 or 4 times and it says the same thing. I chatted with the customer service rep, and she said to uninstall it and reinstall it. 🙄 Now, after all of that, it still doesn’t show my account. If this is a problem with the app that other people are having, please fix it. If it’s just me having that problem, please fix it. 2 weeks ago I would have given this app 5 stars. But now…not so much.

2 years ago, Leflore4166

Excellent

I am on the road a lot and in several states where there is no access to The Citizens Bank! However with this app my bank is always there! I couldn’t live without it! Only wish I could access ATMs without all the service charges from other banks

3 years ago, Harry Lafferty

Perfect

I've had a few bank applications before this one, and this one is definitely superior. It's easy to navigate the app, and It runs very smooth. never had any problems checking my bank account, transferring money, or digitally depositing checks. Solid app overall, 10/10.

1 year ago, charlowrites

Great app for banking!

I love having my bank account right here on my phone and don’t have to login every time when using Face ID or pin. I love that! I enjoy the mobile deposits as well for those miscellaneous deposits.

12 months ago, paulieann18

Love this appt

It lets u keep up with your banking accounts at the touch of your fingers, I love having it & the Sebastopol bank is the greatest friendly helpful service every time you visit are call

3 years ago, RhondaP

User friendly

This is such an easy banking app to use. It’s easy to navigate and you move from account to account with speed and ease. I’ve never had a single problem and love the convenience.

1 year ago, Jennkitten

Great App!

I like that I am able to pay off each individual item so I can get down to business & begin to pay off my big ticket purchase!

11 months ago, Kprms

Banking app

I love it! I check it daily. So much more detailed Than text alerts. I can pay bills, transfer funds, and check more than one account.

2 years ago, Britten2011

Love love love it!

Can’t live without it! This keeps me on top of my account and makes feel that I am in control. Waiting for mo they statements made me feel like the bank was in Co trial of my life . This is the bomb! Never die!

4 years ago, Rapabitch

Lots of issues

When the app is working it does great. But there seems to be a lot of issues. I’ve noticed that sometimes when I transfer money from one account to another it can take hours (days in a couple of instances) for the money to show up. This can be very frustrating.

2 years ago, paperlady1

Good app!

App works well. Haven’t had any issues using it over the last year or two. . . . suggestion to developers: Face ID to login would be convenient

2 years ago, pstrreggie

Great app

This app makes everything so convenient. Is am easily able to keep track of all my accounts, and pay bills very simply. This is the most user friendly bank app I have ever seen. Good Work!!!!

12 months ago, Coolkrazylady

Life Changer

This app allows customers to keep up with their finances on the go. It is super easy to use and a great way to manage money transactions, deposits, and balances in a swap of a finger.

11 months ago, Justolme

TCB app review

I absolutely do not like this app. The main reason is it takes several days up to a week to update my account information. It doesn’t matter where I use my card or write a check it takes at least a week in most cases and sometimes even longer to show where it has came through the bank on the app.

2 years ago, eagle59

Great app

Not had any single problems with this app I have used it for quite a long time couple years at least.

2 years ago, 👻; brightonkane03

How it works

it works pretty well if you ask me, very well up to date on when you spend things, overall it’s a good app

1 year ago, Christian Gal MS

Banking App Great Help

This app and the ease of using it is so helpful and efficient. It’s clearly laid out and simple. I highly recommend this app for anyone with accounts with this bank.

11 months ago, i dont want one!!!

Review

I love our bank, but I don’t like the fact that it takes 3-4 days for charges to clear our acct. I prefer the old way when they cleared that night or the next morning.

4 years ago, wills4x4

Love this bank

I really truly love this bank they get the best mobile app and they’re so friendly they treat their customers like their own I would recommend Bank to anyone

2 years ago, nmax01

User friendly

This app is quick, easy, and secure. I am able to conduct my banking from any location.

2 years ago, GeE-MonN

Citizens Bank App

Very convenient and easy to use!! Would recommend to anyone needing easy way to access their funds.

11 months ago, ric20000001

Outstanding

Banking is so easy to do with this app. Transferring funds, checking balances and anything else is painless and done with no problems

2 years ago, Bloomo Man

Very Good App on Citizens Bank 👍

Easy to use and I love being able to check transactions and move money around if needed. Excellent..

5 years ago, pgregg46

Great app

It is so much more convenient to have this app instead of calling the bank every time you want to see your balance.

1 year ago, Apt173

Citizens Bank

Love this app! It is so helpful to keep up with your banking transactions and not have to wait for the paper statement.

2 years ago, knd*

Difficult to navigate

The layout of the app is not the most efficient I’ve ever used, but it works to pay the monthly bill once you figure out where to pay.

2 years ago, Robpear63

Debit card online balance

Locks you out to easily and have call to have reset all the time consuming changing banks because of this hassle

3 years ago, KGBosco

Internet banking

This app is fine but the biggest problem is, you can transfer from checking to savings and savings to checking. It is such a hassle to have to call the bank when it should be easily accessible through an online app!!

11 months ago, BiBi - dedicated player

Easy to use & convenient

I like the accessibility and the layout is easy to navigate

11 months ago, dbrucd

Easy to use

It helps me with my banking and is very easy to use and that’s saying something for me

11 months ago, plow hard

Very user friendly banking tool

I love this app cause I can do and see everything I want with ease !

4 years ago, Moose637419

Very convenient and easy to use.

Simple and easy to use saves time with certain features. Thanks

12 months ago, Deb:~}

My App

I like having the opportunity to check balance anytime I want without a hassle or extra charges

4 years ago, Epicsexyboy

Pretty great just one critique

Work on making our debit cards and credit cards available through Apple Wallet!

2 years ago, BeccaEmu

Awesome

Love this app. Makes everyday banking so easy. Love the mobile deposit feature.

5 years ago, Kate💖

Daily user

Love the app! Use it daily several times a day! Only suggestion would be to add login with fingerprint. Other than that I love it!

4 years ago, Tashabali

Makes life easy!

Definitely worth having! Makes keeping up with my account effortless and stress free.

5 years ago, robertsills28

Remedial

The app offers a very user friendly UI, but falls short on dependability. Often times when you log in, the tiles will lose their tactility resulting in having to log out, remove the usage from your RAM and log back in. 3/5 stars.

6 months ago, Deneez74

Lagging

The old app was great. It updated in real time. However, this last update has ruined that. Account overview reflects pending transactions but once to click to review transactions, it’s not synced. And most recently I’m getting “connection on hold” error. Please undo this last update. It’s not effective.

2 years ago, danelmore

Love it.

Great app. Love being able to check my account and knowing what is going on.

11 months ago, cheyb89

Works good

Works as it should. So far haven't had any problems

3 years ago, lilwhite1990

Problems

I never have nothing but problems out of this app. Never shows right amount of money and takes forever to show deposits have been made

9 months ago, Sweetnsour4u

The Citizens Bank App

Banking has never been easier or more convenient. Love it!

2 years ago, Ethan 93

Love this app

Very detailed and easy to keep up with your finances. Plus the text alerts are great.

6 years ago, Hailey Thompson

No complaints

Never had issues with app. Easy to navigate.

9 months ago, Delighteduser1000

5 star

Practical and functional Easy to use

Description

The Citizens Bank’s mobile app delivers a secure cross-device banking experience our customers have come to expect in today’s technology driven marketplace. With TCB Mobile, retail and commercial users can access their tailored banking experience when and where they want using tablets and smartphones. The TCB Mobile app is powered by the Q2 platform thus allowing our customers the confidence that this mulit-layered and multi-device security will keep financial information secure. User Experience – • Provide a consistent user experience across mobile devices (smartphone and tablet), as well as uniformity with an app that is designed to match the online banking experience. • Offer consistent workflows across all transaction types that span multiple devices. • Search for ATMs and branch location information both before and after login with turn-by-turn direction. • Offer to remember the user name, as well as provide a password reset workflow • Provide the ability to pay bills. • Submit commercial transactions, such as ACH single payments/receipts and domestic wires, utilizing existing templates.