Third Federal Savings & Loan

Love the mobile check deposit and transfer between accounts features in this app. Saves me from having to run to the bank for these tasks. And account balances at my fingertips, helps managing monthly budget!

Love the new mobile deposit feature in the app. However what I don’t like is that once you make a deposit, you do not get an immediate confirmation of doing so. Even when checking online through the Internet the deposit does not appear in my account online. Recently I had to call customer support to see if in fact the deposit had been made. After checking two separate systems the representative was able to confirm the deposit did appear on the Bank’s end. Another comment— is it absolutely necessary to receive two text alerts when updating account balances or deposits that have a link to the terms and conditions for text alerts? I think once you’ve reviewed the terms and conditions it’s not necessary to send a separate text with the link. Other than those two comments the app is well done and overall I like it-thank you for listening.

Very accommodating staff and fair rates on interest checking and cd’s both short term and long. I know there are some familiar names with online banking and the rates they offer, however, I feel much more comfortable handing a check to someone personally and walking out with everything complete for a CD or other investment. Further, if I have a question, I can actually speak to a human very quickly. Bill

I’ve been stuck with a Third Federal HELOC account for a few years now. I opened it at 2.99%. The interest rate on the account is stated as “Prime minus 1.01”. My rate as of February 29 is 4.24%. When I called recently to ask about redoing the loan to take advantage of newer terms, they referred to this as an “older product”. What? Bottom line, I do not recommend Third Federal for these types of loans because they become “older product” in about 2-4 years.

Really like the recently unveiled Mobile Deposit Capture feature. Customer experience was great and funds availability quicker than what I experience at other banks.

Works well. Very convenient. Getting information in real time.

Love the app. Happy with Third Federal before using the app and now it makes banking there so easy. No reason to go to the bank in person anymore.

This is the second time I’ve had a HELOC with Third Federal S&L. What an outstanding product!!Last time I checked it was sixth best in the nation and the best made available to me by any lender!

Works well, convenient, for sure. In the IOS version, the frame for taking pictures of a check has the endorsement line on the wrong side. Has caused me to have checks not deposit properly.

Intuitive easy to use the app. But cannot transfer external funds using the app. need to login to website for that. would be great if you can add it.

The app is ok, and better then not having anything. It does everything necessary but not in the same league as BOA. Would be nice to see the bank start using zelle!

Love this app just wished you could see your statements through the app!!

3 weeks ago my flood insurance company called. I advised then the payment was sent in well before the due date. They said you had notified them of the requirement. This week I received a notice that you are going to purchase insurance for me. My flood insurance is with the same company. You know this. Stop harassing me.

With iOS 16.0.3 in iPhone 14 pro, camera doesn’t open properly to deposit checks.

Thank you, Third Federal, for this app. It’s extremely helpful.

Greatly appreciate the ease of use but needs more functions such as adding Zelle.

Easy app to use and convenient

The app is great and so easy to use! Great job Third Federal.

I would like to be able to see a picture of the check that I mobile deposited..

I cannot access my statements from the online app?

Not user friendly. It asked to call you to verify Id for login , but you have only one option on the call, deny your access???

User friendly & very detailed is the 3rd fed app! Thanks for being the best!

Takes days for deposits to post or show through the app! Also terrible that banks do not have atm machines! Very inconvenient!!! Will be switching banks soon

I generally like this app, it has good usability.

Great app and easy to use.

App appears then disappears before logging in...deleted and reinstalled...still not working.

Check deposit not working since iOS 16. Camera won’t rotate to capture a picture of the check.

This app needs to be update to allows Face ID. It allowed Touch ID with my old phone now I must manually log in with my iPhone X.

I need Apple Pay. Like are use with my other banks.

I love this banki bean coming to third federal bank for a long time

Great service

Great job

Can’t do external transfers or contact the bank via secure message.

All of your online interfaces are difficult to use.

I have been waiting for this. No problems yet.

I gave a bad review to any app that asks for a review

I dig it. Thanks, Drew Carey! As for not being able to mobile-deposit checks: 1. It takes over half a week for banks to post mobile checks anyway. An envelope is faster. 2. Don't be sad. 1. I like friends. May the oil fires on Lake Erie never fade!

I really don't know why I would even need this app. It does not have the functions that other banks mobile apps have. Having mobile deposit ability is what I need since you have so few branches.

Update (12-03-19): Huge improvement. Much easier to navigate and more functions. Only issue is that the Touch ID doesn’t work. Also...why does MINT always lose connection with Third Federal? Is it MINT or Third Federal? Noticed this on two separate accounts. Not necessarily related to this app. Old Review This app use to be horrible. The redesign is much easier to navigate and view. I do however experience two issues: 1. “Application Error” constantly pops up with every task I do, saying it can’t show the information...but it seems to display the information fine. 2. The Touch ID doesn’t stay on.

Touch ID isn't working. An error comes up displaying "alternate authentication is not enabled"

Yay finally! Been waiting for this app! It's very user friendly!

No online billpay, no mobile deposit.

Please add