Name: TIAA
Rating: 4.68595 (7343 reviews)

User Reviews for TIAA

4.69 out of 5

7.3K Ratings

4 years ago, Mjfryber@

Great app ! Thank you guys/ gals.

Great business app. Thank you again. Easy to use. Just touch the area your looking into. The phone services were very supportive. Although I did lose my password over time with face login. I was happy the caller was patient to allow me to reset and move forward, also I had another great call to make sure I entered my account information correctly to help with my loan needed to keep up with my bills while out of work this Summer. All done for now. Back some other time.

5 years ago, joeyt1995

Absolutely amazed at the lack of customer care regarding my paycheck

I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with Tiaa. Im sure that should help prevent this issue from happening again to others.

3 years ago, MosTuf

Meh

The app is serviceable, and I appreciate that, but it’s not well designed. For example, the reminder about widgets comes up every time I log in. How many times do I have to choose “I understand” before it let’s me bypass it—or at least let’s me choose “Don’t show this again”? There’s a button saying you’d like feedback, but the only option is to dismiss (even though the button stays when I do that). I had to go through the app store to provide feedback. Given such problems, I use it only if I want quick, simple info, and use the website (which also has some design problems) for everything else. Of course, if spending money on redesign would be at the expense of personal client service (which is terrific) or returns on investments, living with the design problems might be preferable. Still, those problems may make it less likely that tech-savvy clients will put or leave funds in TIAA than in competitors with better app and website design.

4 months ago, Tricked me once

Goal feature tricks you into annuity

Beware of the “Goal” feature. You may think you’re just viewing a suggested change in investment strategy to reach a goal, but are actually agreeing to transfer funds. With one click to exit an “informational” page you can make a total transfer of all your investments. One of the auto purchases, which reeks of fraud, is an irrevocable TIAA annuity. The annuity is particularly galling because there is no disclosure of terms, no informed consent. One click and all your funds are moved and you’re left cleaning up the mess and living with the long-term consequences. TIAA should remove the “Goal” feature, remove the ability to transfer funds on what appears to be an informational page, or provide more disclosure so the customer has fully informed consent. The fact that they are locking you into one of their own highly profitable products for a lifetime makes this problem legally dubious. I’ve filed a complaint to annul the annuity I was tricked into but it hasn’t been resolved. Beware of this app

7 months ago, Want2Connect

Logout Feature

For me the Logout feature since it’s a critical security feature should be made available on every page I access. What this affords me is instantly shut down the mobile app as soon as I see there’s a pending threat to my privacy. as it is right now, I have to navigate through profile, scroll all the way down until i find it. and sometimes having numerous investment app you to search for it since i couldn’t recall where the Logout button is. this involves the too much passage of time and could allow a 3rd party to view my personal finances. and sometimes if i’m in a hurry forget to log off altogether. Having the logout button appear in every page gives me a quick response to shut down the mobile app.

4 years ago, UniversalTime

What a buggy banking app

I don’t understand why the reviews of this app are so high. I routinely encounter bugs that make me very nervous about their IT practices. Some examples: - When I re-open the app I can briefly see all my account balances before it flashes an annoying “Session expired” message and logs me out. When you switch back to the app you should never see the balances without FaceID. - You have to manually choose Face ID to log in almost every time, unlike normal finance apps that just automatically read your face on the login screen. If I have FaceID set up, why would I want to log in using some other method? - When I launched the app once it gave me a full screen warning “Your account has been locked” then the warning immediately went away allowing me to access my account. This made me *super* nervous. Was my account hacked? Or was it just a bug? I think it was a bug because I can still access my account. But still trust busting. I have provided feedback through their in-app tool multiple times with no response. And still it asks me constantly if “I am enjoying their app”. No I am not! But I am stuck with them after they took over my prior Everbank account when they merged. Only staying with this bank due to the friction of switching, but certainly no loyalty to this bank. And their app is not helping.

3 years ago, GoodMonster786

Feels clunky

I want to like this app. I deleted the app because I didn’t like it but I recently gave it another chance (bit the bullet) because I wanted to have a convenient way to access stocks from my phone. I’m spoiled for sleek design, coming from Robinhood. I know. But this app just feels painfully clunky. What I want is to press one obvious link and find what I’m looking for. What I get though is having to dig and remember the order of operations for finding what I want to look at. I can’t see pending limit orders (or I can’t find that info), and I have to use outside apps to for more clearly laid out information on a stock (and/or go to my desktop computer, which defeats the point of an app). Also, my first limit order executed this morning at open, but it was unclear what my average price per share was. I’m just seeing number of shares and total value. So again, I need an outside app (calculator) to figure out price per share. To be real, I want to leisurely do my stock trading in the morning, in bed, beside my sleeping partner since I wake up early and she sleeps in. I don’t want to get up and go to my computer, juggle apps, or go on a quest through the TIAA app to find what I need. I want it to be streamlined.

4 years ago, PapaHubbs

Love it but I’d love

I’ve been using the TIAA app for years and am very happy with it although it would be nice to have access to some other features offered on the web. I’d love to have a simple way to view available funds information for my class. The web offers this ability. The app only has close to this ability if you’re transferring funds or want to search for a fund when creating your tracking list. I’d love access to some useful forms and better yet the ability to fill them out in the app and print if needing notary witness, or submit if not. On the web and app it would be nice (if possible) to display on TIAA funds risk assessments.

5 years ago, JintheD

Good App, but should provide notifications

The app is good to see my bank balance, see the latest transactions, make check deposits, and send some payments. However, I’d really like to see push notifications available for all transactions in and out of the account. My foreign bank account and most of my credit cards offer this feature. This could reduce fraud and offer further protections to account holders. The bank offers text messaging options, but they don’t provide much information besides that a transaction took place. Please include this feature in future updates.

4 years ago, Ssaaddiieethedog

Pretty good, needs more configuration options

This app generally works great, and I rarely have to go to the actual website. I do wish the views could be customized more for user needs. Every day I need to re-toggle my brokerage holdings tab back to day change. There should also be a way to see the performance graph for each of my holdings from that summary page, for my own shares, without having to be sent to the main stock page. That gives me share price changes, but I would like to know how the value of MY holdings have changed over the time since I purchased them.

5 years ago, disabled widow

Taking advantage of a disabled widow

These people did not correctly transfer my husband’s assets to me when he died. After months of asking them they have not corrected their mistake. They agreed that they made a mistake. However, they will not fix it. Every time I reach out to someone they get back to the same team, bereavement beneficiaries, that failed me in the first place. Losing a Family member is hard enough without being cheated by the company that holds That family members assets. I reached out to people in the financial management section, Escalations(Alexis Ledesma), IRA management (Andy McCoy) And instead of helping me they just referred me back to the people who messed up in the first place. I am disabled so it is a little bit difficult for me to access help. But still no one at this company cares.

7 months ago, Big Daddy Coool

I really enjoy it, but

I really enjoy it, but the one thing I would recommend would be breaking down the fund so you can see where all your invested that way it makes it easier if you decide to change it up or make adjustments to change your revenue and returns that you can do that you have all the information in front of you and you can see exactly where everything is. I look for the app and didn’t see it if I’m missing it I apologize butthat would be a great thing to have if it’s not already there

4 years ago, Billyous1000

Better than others, which is not saying much

I like the app for its clean interface and easy to see details. I also appreciate being able to view account details including current interest rate. And TIAA has been a great institution for my cash positions and 529 plans. Having said that, I wish there was even more functionality offered through the app. There is no reason for certain functions to be limited to the web portal. The industry really needs to focus on the app as the primary access point for most of its customers. The demographics are changing and older financial institutions really need to catch up to fintech.

5 years ago, SNLH123456

Easy to keep up with my retirement funding

I’ve had a retirement account since starting “real” work at 22, and although I knew it was there, I never really kept up with it. I mean, I’m retiring in 45 years, if I’m lucky, and trying to remember to login and reviewing things...well, I had more pressing needs. The app, however, is a great way to get a quick overview of your account in an easy to understand way. Now I find myself checking in on things every few weeks instead of, maybe, reading the quarterly emails sent my way. Overall, I would certainly recommend.

1 month ago, Mississippi_Guy

Too much data, too little information

This app excels in providing things you don’t care about while hiding things that you do. In many cases, the functionality is so stripped down that it is necessary to use the online website rather than the app. (The app happily reveals this to you.) If you would like to see the current balance of each investment in your portfolio, the app can happily provide that. But to get a history of which have been performing well — without being overwhelmed by a long list of investment products — is no easy task. How about showing the best performing investments and the worst, tracked over a year or two? When I take a deduction out of an account, it’s not easy to track where the money came from. If an investment product isn’t performing well, but that’s where I borrowed money from, not really a problem, right? Just too much of the wrong thing and not enough of what investors need.

9 months ago, annoyed with crappy support

My favorite app!

The TIAA CREF app is fantastic. It’s easy to use and doesn’t have technical problems or bugs like some of my other apps. I’ve been using this app for at least 10 years now (prob longer) and have never had any issues with it. I like that I can use facial recognition to log in so I don’t have to remember another password and I do check on my accounts near daily so I always know what’s going on with my money. Keep up the great work!

5 years ago, StrongManJack

TIAA Mobile App: Quick and Easy

My personal retirement information is available with a touch of my finger all the time. TIAA-CREF’s mobile application is so quick and easy to use that I rarely have to sign in on my computer anymore. Most important, I can view my retirement balance at any time without opening the app, simply by entering my fingerprint. In addition, I can easily adjust my investments on this app and perform all the other functions necessary to maintain my retirement account.

4 years ago, Dr.Lack

On the go

I’ve recently become homeless. Not because I lost my house but because I sold it. As the Covid outbreak has effected us all I’ve started to prepare for the eventuality of not being able to pay bills. We are down sizing our home and trying to do it while my wife’s pregnant and not working. I’ve had to tap into my retirement funds heavily. It’s been reassuring to know the app has all the needed information and the ease ability of the regular site. Thanks

5 years ago, Dark_Knight_4u

Excellent Financial App

This app takes the online format of TIAA and lays it out in a manner that is intuitive and easy to use. Clean and crisp design. I love that it uses both Facial ID or Touch ID and that takes the hassle out of having to remember a password. I can quickly see how my investments are doing, make investment changes, and see my overall portfolio. Overall, excellent design and integration. It makes me proud to be client of theirs.

3 years ago, Nathan Stepp

Brokerage section needs help.

I know TIAA isn’t the best to use for brokerage apps but my work retirement is through TIAA so I like to use it so all my mo he is in one spot. I feel like it would be hard to be more like TD Ameritrade app. There is no option to buy or sell options either that goes for the app or website. If you want to know how an individual stock is doing since you bought it you have to click on it then an expand arrow to see, instead of a day gain/ total gain page like TDA.

6 months ago, quantumonion

Blinding white UI with tiny menu choices

Tiny menu choices that do not honor Apple IOS dynamic text (see the Profile tab on iPad), and no support for Dark Mode, leave poor hapless users squinting though a blinding white UI. There's a whole lot of wasted space where larger text could be. I'm an IOS developer and would be embarrased to release such a poor user experience. Users are better off using Safari and logging into TIAA's website. At least then you can use a Safari extension (like Noir) to force a Dark Mode background, and use Cmd + to make the website text larger.

5 years ago, Dhajsor dj

Security freak

Not bad, but I’d like a “view only” option. The last thing I want is a hacked mobile device transferring out my life savings. It would be great to be able to log into the web interface and limit what the mobile device is able to do. Well, ever further than what it is limited too now. Otherwise it’s a very nice app. It has not crashed on me, it is functional, and fairly intuitive. I must say it is a pleasant application and I don’t regret my decision to install it. It’s a keeper :)

12 months ago, Belloit

Update not as functional.

One of the things I use on the app is the ability to look at my holdings on my IRA accounts, click on a stock and get a detailed report showing my cost basis, value, gain or loss, and transaction history. I used to get the information on my iPad, but an upgrade on the iPad app caused that to fail. I did not get too upset because I could access the information on my phone. Now, with yesterday’s update, my phone does not access that page. My phone and iPad both are running the latest iOS. Please fix this quickly!

3 years ago, Fiddledeetee

App great. Not bank

The app works fine for me. I have no issues with it. However, as large banks go, I find this one feels rather archaic. Is it run by old men who have not kept up? I really am shocked how slowly respond to messages about problems. Their Zelle policies are especially frustrating. No other bank I have used imposes the arbitrary limit of $250 per transaction. I feel treated like an irresponsible child around that issue by this bank and its silly policies.

5 years ago, Freeport Mainer

TIAA Touch ID – why do they ruin it?

EVERY time TIAA updates their app, they lose my Touch ID and I have to re-enroll by reentering my User ID and then go off to find my long, random-character password and look it up, before I can enter it. It may seem like a minor inconvenience, but doesn’t that defeat the ENTIRE purpose of Touch ID, its reason for being? Other, more intelligent apps don’t do this. Isn’t there a safe, secure way to temporarily store the encrypted Touch ID login credentials and then reinstall them after the upgrade? — “Computers should work for people, not the other way around.”

5 years ago, ScottBell1

Newest Version Is A Step Backward

The previous version was very good. The new version that I had to download is terrible. Two factor authentication is nice, but I check my balance a lot and I had relied on Apple Touch ID. Which brings up the second VERY bad thing. I cannot get to the settings. It just hangs on the cursor spins forever. I like security, but there comes a point where the app is no longer usable. The third thing is a preference, I can no longer see my ODP. Today’s dollars are worth more than tomorrow’s. This means I just don’t use the app any more. Please fix the bugs and allow me to use Touch ID again.

3 months ago, Tommy CMH

Needs Lots of Improvements

The only reason you would download this app is if you had an account with this bank. So you were forced to use this subpar app. TIAA/EverBank or whatever they are calling themselves these days need to step up their game. The first big callout is that there is no notification for account withdrawals. How stupid is that? That’s the biggest area fraud and there’s no notification/alerting for you. And then there is that stupid feature for ‘Goals’ which you cannot turn off. It’s dead center tying up useless real estate. All it is is a feature to sell additional products. Lots of other wonky things that other reviewers have noted. These things have not been fixed in years. As an IT developer, I would never let a product like this be released. I opened an account with this bank because of their high interest rate on savings and no charges. I really have to rethink this.

5 years ago, R2d2ky

Good overall picture, slow reaction

This web site app presents a good, simplified picture of my investments. Although accurate it takes a long time (sometimes days) between when action is initiated and when it is displayed on the site. I know that rules govern much of this, however, a display of the verbal disbursement order would be helpful, if only shown as a temporary, pending order and then replaced by a completed transaction receipt.

4 years ago, sladepatel

Easy to use- easy to stay in the know!

Love having my banking, retirement and brokerage details at my fingertip! Love the “peekaboo” feature so I don’t have to log in and see my balance. Easy navigation to my accounts and quick functions to the most necessary tasks! Depositing checks is a breeze! Changing investments is a breeze! Sending money to my kids is just way to easy with Zelle!

3 months ago, Grzeslaw1

Does everything I need

I use the mobile app to interact with my TIAA accounts. It’s straightforward functionality that allows me to get common tasks done quickly. Honestly I rarely use the TIAA website. I agree with the other user regarding the log out button to be accessible at the top of the app on any page; it would be a good enhancement.

2 years ago, Be stet

Perfect for this retiree

The app has always functioned properly, loads quickly, is easy to navigate, and does everything I need it to do. I have simple retirement accounts in it, don't do a lot of fancy stuff with it, but it's convenient, love the Face ID feature where I don't have to login each time, and I feel that it's secure and well done.

3 years ago, Adamgriffith

Great app, ALMOST everything you need.

I have been using the TIAA app for years and I absolutely love it. Like most mobile products, there are some features of the web site that are not available on the app. Some of the navigation is a little wacky, like fund information, performance and prospectuses residing under your user profile as opposed to being linked to the top menu performance and transfer functions. Very stable and usable.

1 year ago, Mannyo1153

TIAACREF Cellular Telephone Account access

Love the convenience of the TIAACREF accounts on my cellular telephone, where I can view and follow the daily changes to my accounts. I dislike the minimum use of graphs showing these changes. I wish this app had more individual line graphs showing both the gains, losses and contributions of each accounts, like it does with the overall balance of all the accounts together.

4 years ago, MPabroad

Good but could be better

Gives you an easily accessible view of your Retirement’s current value, and making trades is fairly simple, but access to your trading history is limited and it takes more steps to look at your holdings than it probably should. Overall, given the volatility of the market, if you have a TIAA account, you should consider getting this app.

3 years ago, Nancy20850

Easy to see your portfolio total

I’ve made my portfolio total my homepage, and it’s so easy to log in with face ID from my iPhone. I wish it was easier to find activity, for example movement of cash from TIAA to my checking account. Getting that information is not intuitive for me, though I eventually always find it.

1 year ago, Atomant22

Very Helpful

I have been using the app for a very long time. I have learned to navigate efficiently and really find the information accessible to be quite useful. It is a different look from access on the website but really find it helpful when I do a quick check every morning or evening. Thank you TIAA-CREF

8 months ago, Dinakar A1

Okay but could be better with a couple of changes

While the app when logged in could be good, the impending could be a lot better. First, when opening up the app, it reveals the balance before logging in. I haven't seen any finance app do that. Secondly, on apple devices at least, it forces you to click on Use Face ID before logging in. Other finance apps automatically use face ID and attempts to log in. Not this app though.

4 years ago, MissKittyPurrs

Takes a little time to master, but a solid app

First of all, like most financial apps, there are some things you just have to do on a laptop or desktop. But for most common functions, the app works well. It took me a few times of using it to really feel comfortable, but now I do. It’s glitch-free for what it can do. That’s really all I ask from any app.

2 years ago, Colorado Mountain biker

Useful, but…

This app generally meets my needs. But, the inability to modify the start screen frustrates me. When I open it to check the status of my IRA I have to ignore the large ad in the center of the page encouraging me to open an IRA. I am retired, I am already a customer with an IRA, why am I not able to permanently dismiss that suggestion? Similarly I have to ignore the invitation to set goals. I have goals set with my advisor. I do not want to enter them to satisfy an App. Let me delete it.

3 years ago, Dr.A rocks

Solid App for the information I need

Have been using the app for a while now, happy with the improvements they have made. Basic information at my fingertips, if I need a deep dive I still go on the web page to my account. The app gives me my daily information.

5 years ago, Stock Saver

Enjoying The App!

I find the app useful to purchase and sell holdings. To see the total in the morning without having to get on-line. It has improved over time. I’m looking forward to be able to choose a particular lot I want to sell in the near future. At times it is not available due to their new site improvements with updates and fixes. I do recommend having it!

2 months ago, Hamdullahg

Rate of Returns not easily accessible

It would be great if you could see the personal rate of return (something like portfolio check up) of each of your investments/asset group for a custom time frame. It only shows the last quarter or 1 year, 3-year or 5-year etc. There has to be more customized views available through the mobile app, but the web version also lacks that feature.

5 years ago, acm_

Too much whitespace on iPad

TIAA is trying to get their banking customers to transition to this app from the "TIAA Bank" app. This new app does not make a good use of whitespace. The old app I could see dozens of transactions in the bank landing page. With the new app, I can only see 5 (on an iPad). Additionally, this app takes more taps just to see your bank activity. I am signed up for two factor authentication, yet somehow the app does not require 2FA to sign on, which seems like a security risk. Hopefully they fix these things in future updates.

5 years ago, ituneshater34584

Useful functionality, irritating execution

It's good being able to deposit checks, check balances and pay people form your phone. It's irritating that you can only do it about half the time without running into 'temporarily unable to log you in problems' and, when you can fit in, that you must click through the same pages of instructions and agreements every time you deposit a check.

2 years ago, Bien Dormi

Highly functional, user friendly

This is the best financial services app I have at this time. It is fast, allows me to access most of the information I need efficiently, and seems to be secure. Some features, e. g. access to forms, are not available on the app, but otherwise it is fine.

3 weeks ago, Nica 2013

Easy to use

It only takes a few minutes to learn the ins and outs of this app. Recognition login could use improvement but it may be an added layer of security also. The app has a great UI (user interface) and is very straightforward in its operation. It also provides me all the relevant information I need at a glance. Once you’ve mastered the app’s nuances, like utilizing the “account details “ icon for info like the accounts current percentage rate or using the profile icon to find the “log out” link, the app is great to use. Thanks EverBank for making it so easy to use!

3 years ago, WUP from Maine

Awesome balance tracker!

I’ve been using the app for quick balance review for past 4 years and it allows me to set a period to look back and review the data I noted on my phone note pad each day. By doing so I can track performance of portfolio for the period I choose, it never ceases to amaze me. Thanks TIAA!

8 months ago, Downeast sailor

Only a subset of the info available on the website

It’s nice to see the bottom line, I guess, but it would be so much better with more info. For example, when you examine an individual stock holding in an IRA, you can only see the daily change, not monthly or yearly changes. And it’d be nice to see cost basis. Wouldn’t it be nice if it had the full functionality of the website?

2 years ago, neogomez

Excellent, it does what it needs to do

Great app, it keeps me informed and up to date on my account. It does what it needs to do. The Website is more complete, but this app is a great tool to have 24/7. It is easy to navigate and is clear displaying the information you seek.

2 weeks ago, VivianLives55

Can’t turn off “Peek View”

I toggled on Peek view in settings and now it is stuck on. Don’t want it anymore, can’t turn it off. Always defaults back to on. Arg!!! Please update the app & fix this! Also — why does the daily update not happen so late?! I mean, 1 hour after the close of the markets should be more than sufficient. Clearly need to hire some more developers who know what they’re doing.

Description

Manage your retirement, banking, and brokerage accounts using the TIAA mobile app. The app provides quick and secure access to all your TIAA finances, and puts 100 years of top money management into the palm of your hand. The TIAA mobile app includes: Security – Use your password, Touch ID, or Face ID to log in Investment and retirement plan management – Monitor your account activity, contributions and asset allocation; transfer money between funds in your retirement plan, fund a new brokerage account and track fund performance Banking – Check your balance, deposit a check, transfer funds, or pay your bills Brokerage trading – Buy and sell equities, ETFs and mutual funds Goals – Monitor savings to achieve your financial goals Peek View – View your total portfolio and balances without logging in Contact TIAA & Support – Contact a professional or have quick access to all of our support tools and services; view tax forms and other statements Apple Watch – View your total portfolio and balances from your wrist Products and services are subject to terms and conditions and may be subject to approval. Deposit and lending products and services are provided by TIAA Bank®, a division of TIAA, FSB. Member FDIC. Equal Housing Lender. Investing involves risk and your investments may gain or lose value, and will fluctuate over time. Investment, insurance and annuity products are not FDIC insured, are not bank guaranteed, are not bank deposits, are not insured by any federal government agency, are not a condition to any banking service or activity, and may lose value. Certain securities may not be suitable for all investors. TIAA Brokerage, a division of TIAA-CREF Individual & Institutional Services, LLC, Member FINRA and SIPC, distributes securities. Brokerage accounts are carried by Pershing, LLC, a subsidiary of The Bank of New York Mellon Corporation, Member FINRA, NYSE, SIPC. TIAA-CREF Individual & Institutional Services, LLC, Member FINRA, distributes securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association of America (TIAA) and College Retirement Equities Fund (CREF), New York, NY. Each is solely responsible for its own financial condition and contractual obligations. 2250964