TikTok Shop Seller Center

Honestly since I’ve started using TikTok for personal and business , my life has changed . I get more consistent support from people and I love it because the city I am in isn’t supportive at all . I like that TikTok protects us and the customer as well . I was averaging a sale a day even tho it’s slowed down its helped with financials in my life since me and my kids were just homeless and we are just getting back to the norm . TikTok helped me and actually saved me

So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.

The platform is great but when there’s an issue you get zero support and it’s almost as if they are against you and want you to close your shop. I am specifically referring to violations I got six violations on the same type of product due to a platform error I built and designed all of my products, and somehow they all ended up in the wrong category. I was violated to the point where I literally removed everything from my shop and stopped selling until my points went down no matter how much Imyou appealed them, We all know how that goes (automated reply and declined no valid explanation) just a generic response . I was constantly unsuccessful and extremely frustrated. so don’t come crying back when everybody leaves his platform. I sell one product that is sports cards and that is all I’ve ever sold. And people don’t get on live to be harassed by TikTok. It’s supposed to be a exciting enjoyable and something to pacify time. I feel like I’m going to court every time I turn on my computer now.

They removed my eyelash extension product claiming it is prohibited and stated that it goes against tiktok policy, but all over tik tok it sells lash strips. I got denied my appeal as well. I reread the policy and my Lash strips don’t fall under the prohibited category. I believe this app is set to bring you back instead of help you because why would you removed a product that’s prohibited and you don’t explain exactly what is prohibited about it. You don’t explain what exactly was violating. It does not make sense to have a review process when you approve it and all of a sudden after a week of your product being up and running now it’s violating policy? How does that make sense when you clearly approved my product because it wasn’t against policy. I do not recommend this app or anything. They clearly do not support You unless you live outside the US. Or the item must be made in CHINA. If you are a small business owner with handmade items this is not the place for you.

As a seller you rely on the company to provide technical support when things dont work. Everything is robots and faq with zero real answers. They going to give you violations with zero proof. Orders come in with zero notifications. Make you waste all kind of time ohh send me a screenshot, of what? The emails i am not getting of the order but thousands of junk sales newsletters that dont get any sales. They want you to post videos but anything bigger than probably a minute is a disaster to upload constantly fails. They pretend to be very nice and helpful but out of the manyyy tickets i have in goes no where. Not even their own website plugins they cant help with, just ended up with third party paid stuff. Things are hit or miss with traffic, you think you finally figured it out, nope little views. I think TikTok is great for influencers but if you also got a business to run this is a real headache. Super nice people but useless in so many ways.

I’m very in shock being in 2024 I was hoping for this to go smoothly here we go I made the decision to sign up to TikTok shop yesterday and woke up to it not working I tried logging in and does not allow me to get into shop not through TikTok or through this app I then made a whole new email ,number and made a new TikTok account and when I put in my information for drivers license and my social and everything it says account already registered I go on chrome and try and it says not account is associated like what is going on mane I want to sell I received all the confirmation emails reassuring me I was accepted sucessful also what’s with the auto fill on the drivers license talking about expo something this that and it also auto fills your last name not ok man help us out your running a service but have no way to contact anyone I already made 3 tickets about this I have heard nothing !!!

Seems like every single backend mechanism in this app is either broken or nonfunctional. How much money did I actually get from this sale? I’ll never know, because the numbers are different everywhere, showing coupon amounts, discount amounts, and god knows what else…meanwhile I’m left wondering if tiktok pays the coupon difference, or if I just screwed myself over. How about tiktok shop mailing? Who pays for that? Initially I just had to print a label, now I have to “click to purchase” a label. Sorry, wasn’t the buyer supposed to pay for that? If you’re charging me, you should say so, so I can adjust my shop pricing accordingly. If not, JUST MAKE THAT CLEAR. How hard is it to just show me what money I actually made?? P.S. - that’s not to say anything about the fact that it’s impossible to withdraw funds LOL. This shop has created more problems than it solved. I see I made a sale and my reaction is “ugh.”

I'm concerned about how violations are handled on your app. Recently, two of my product listings, which have been on TikTok Shop for two months and one of them has even made a sale, were suddenly removed without any prior warning. This abrupt action is perplexing. If proper oversight had been in place when I initially joined TikTok Shop, such issues could have been prevented, as my shop should not have been approved in the first place. Instead of addressing the issue with a clear email notification, you chose to remove my product abruptly. This approach is counterproductive. It would have been far more helpful to receive an email warning about the violations and an opportunity to resolve them within a specific timeframe. Rather, I received violation points and had my products removed without any prior notice or clear communication. Issuing violations with more detailed information would benefit both sellers and the platform by allowing for prompt resolution. The current lack of clarity forces sellers into a guessing game regarding the nature of the violation. I'm disappointed and frustrated with the customer service within TikTok Shop for sellers, as it appears to be poorly managed. I strongly urge you to improve your handling of violations and enhance communication with sellers. This situation demands swift attention.

So I tried using this app and link it to my TikTok account but because I got a community guidelines violation for something utterly ridiculous because TikTok is so anti-marijuana because they’re communist Chinese app they wouldn’t let me link my TikTok account to it to sell things on TikTok shopping. It’s absolutely ridiculous. I’m getting really fed up with the way they use TikTok and they are community guidelines as a joke and I’m tired of how I make comments on specific videos and things and I get in trouble all the time I literally saw a woman with gigantic knockers breast-feeding her daughter, and it was very sexual the way she was making faces. They allowed that with all these likes and everything but God forbid I talk about a new story about gun violence, and they immediately take it down make it make sense! maybe if your country would allow marijuana, you guys wouldn’t be jerks.

TikTok shop is by far the worst place I’ve ever sold on. They hand over violations like crazy without a warning or anything. Some of these violations are absurd like they’ll say you’ve put a product on the wrong category when it’s actually correct?? They’ll approve your products to but even after a few days out of nowhere they’ll give you a violation. After a few violations, they permanently deactivate your shop account. The help center is just robot replies that don’t help at all or reply with a response that has nothing to do with the situation. When you appeal a violation they state to respond within 48 hours but never reply to the important appeals. They rarely even approve of them. Tiktok shop also tends to cancel or refund orders that are already on the way to the customer without your approval. For small businesses, I’d suggest to stay away from this website. They’ll have you thinking it’s the best app when you first start but then that’s when your downfall starts and end up losing sales or have your account permanently shut down. You could be selling the same items as another bigger successful small business and you’ll be the one having all these violations going to you.

Firstly, I want to take advantage of the tiktok seller program badly. I have been trying to set up an account for about a week. The chat option in the seller app does not work, so when trying to reach tiktok I have to do it through the normal app. And they just do automated responses, tell me their escalating the situation & I should receive an email with 1-2 days. It's been a week and still nothing. I can't get past verifying my license . Everything I have entered is correct. I've tried over 10 times + I even changed my image to JPG to see if it would help and still nothing. Tik tok had yet to reach out to me. I reported it as a problem as well and still haven't heard back from there. I wish this could be an enjoyable easy going feature, but they have A LOT of bugs to figure out.

The appeal process is awful and my items get removed but my Ads are always approved. They can take my money but can’t let me make money. I also don’t like how they make it very clear that the tiktok shop customers are not your customers they are tiktoks customers. I’ve had multiple scams attempted by buyers as well and I reported them and nothing happened. They claimed I sent them a broken device and I asked them to send me pictures so I could file a insurance claim and he wouldn’t send me pictures. He said his camera was broken. And then I look at his account and he’s live-streaming and he posted a video talking badly about my item and in the video he was hitting it with a baseball bat. I reported all of this and nothing happened. This was in Aug 2023!!

This TikTok SellerCenter app seems like a great app to make money, but.. I downloaded this app two weeks ago. I’ve tried everything to complete the identity verification. I gave my personal info, tried contacting TikTok Officials but their not much help. And the worst part about it all is that I can’t get support through the SellerCenter app because I haven’t verified my identity. I’m stuck in a loophole of being unable to complete the verification process, after multiple new attempts, and not getting any feedback on how to fix this. Please reach out to me. My TikTok handle is currently johnslyricsss. If I can get some sort of feedback from Officials, I would appreciate this very much. I would even change my review if so. Thank you. Best regards, Sergio.

TikTok Shop is not seller friendly, I started using this because it was a lot cheaper than me using my own website that I closed down a few months ago. However the fact that you’ll be waiting for a month to get paid is ridiculous, people don’t read product descriptions then write negative reviews which causes unnecessary stress. You have to wait for a product to be approved, which I’ve never had to do since I run my own site. People put in incorrect addresses, which causes problems for the seller. I mean the list goes on, and it’s not far to us because we work so hard. The processing time should also be longer, but like previous reviews nothing will be done. After this month I’ll be moving back over to my own website.

How can small businesses signup to sell on your platform to make ends meet and grow their businesses and you violently take their money, close their shops with no valid explanation. There is no one to help you as the chat support is full of bots and even when you create a ticket it is automatically declined by the system. It clearly shows that they do not value their sellers to just wake up and issue a vendor 48 points of violation, no warning or even a chance to understand what’s happening, shops permanently closed? Funds seized?. Do you know how much money and time people invest in their businesses? Closing shops is already saddening not to talk about withholding funds. This is illegal practice and it is disheartening. About 496$ in my reserve was withheld, think about sellers who had thousand of dollars, this is wrong.

My experience with Tik Tok Shop has been exceedingly frustrating so far. The entire process seems to be handled by an automated system fraught with flaws, offering no option for personalized assistance or to speak with an actual representative. I have attempted to upload my U.S. driver's license over 20 times, but the system simply fails to verify me. It's discouraging and exhausting. I submitted three different inquiries, and all were closed with the same generic suggestion to "re-upload my ID". Following this advice has not remedied the issue. Moreover, I tried addressing the matter via email, but the response was equally unsatisfactory, advising me once more to "upload the ID again". It's ludicrous that, with all the technology available today, one can't receive real and effective help to resolve such basic issues. In conclusion, the lack of personalized assistance and a deficient verification system have turned my experience with Tik Tok Shop into a true ordeal. They urgently need to address and rectify these system flaws and enhance their customer service to provide real and effective solutions.

I registered through the app which was a simple 2 minute process. Immediately my application for a business TikTok shop was approved automatically, no human ever reviewed it, ever. Then at the same time they sent me an email saying my accounts activity has a violation and that any and all of my “funds” are frozen. Then asked/ or demanded that I give them all of my proprietary and confidential business documents and submit an appeal. Stuff that is none of their business and with a false, fake, automated claim from a robot. This company is a scam and obviously a Chinese communist system. I will definitely not even attempt to appeal any of their false and fake allegations or play their game to try and get my Information. Just stick to better companies and let theirs sink.

I’ve continued to make multiple attempts at logging in and it keeps saying the password I’ve re-entered and reset NUMEROUSLY is “wrong” and kept saying I only had a few attempts. I have checked my spelling and even had screen shots of my password to make sure there was no spelling issues. This is a waste of time and needs to be fixed. I don’t appreciate that your team rushed this app cause it has too many flaws. I’m also having an issue where it says I’m logged in than it keeps sending me to the page where I need to “become a creator”. And even when I try that it keeps saying my ID number has been used before and I can’t attempt to verify another account. I’m not even trying to verify another account.

The app itself is okay. It’s the policy’s put in place that’s crazy! I was really excited to open my shop, but after having my shop for only 24hours and listing a couple of items my shop was permanently closed. & I have no idea what I policy violated because it wasn’t made clear in the email I was sent. Nor did I receive any warning so I could attempt to correct whatever the issue was prior to my shop being closed. I didn’t even get the opportunity to utilize it. No sell, no views, nothing! I’m waiting on a response for a appeal but after reading the reviews, I’m not sure much will come of it. & At this point, even if i am lucky enough to get my shop back i honestly don’t even think I want to bother with it

I was selling my songs on a flash drive that I would mail to people. Tiktok deactivated my listing and will not let me appeal and will not give me an exact reason why they shut it down… We sold on Tiktok for my acoustics company too. About half the customers would claim not to receive the items. Despite us having delivery confirmation with pictures Tiktok always sides with the customer and never gave us the money. They would also deactivate our products and give us violations frequently for no reason and with no explanation except “this is against our policy”. My advice is to not sell anything on TikTok or buy anything on Tiktok. I’ve been selling online full time since 2016 and Tiktok is by far the worst platform I’ve ever seen.

It is painful, I have been selling with them for 4 months, I passed my approval to sell, since then I have not received a dollar from them, I have been talking to agents every day and today they told me that they were not going to pay me any of my money and that my store would close, even so it is hard, they kept 500 dollars of my products plus I lost the investment I had made, this should be something to sue them for thieves, it is very hard that they do this to people and they do not even give an answer to our demands as sellers, it is the first place I see where they steal your money and nothing happens, what disappointment and frustration I would prefer to pay a lawyer if I knew that you can sue these shameless people.

As a seller i find tiktok be unnecessary complicated, they make it hard to search for orders You have to enter an entire order number with about 15 numbers, instead of just having an order number or 4 numbers, it will make it so simple. Also there is no need at all to encrypt the buyers address, i am the seller i need to see their name & address, encrypting it makes it harder to find or look for orders, i can also see it when i print the label so i find that silly & unnecessary. Also if tiktok cancels an order from a buyer for not paying, leave that in a separate folder or dont display it at all 😂 that causes for confusion. (Today i was printing my orders & my printer jammed & it printed all of them except 1, so i had to enter the entire 15 number order to figure out which one it was, when it would be so easy if it was just a 4 digit order number, & i cant search by name because titktok thinks is a good idea to encrypt the buyers name & address 🤦🏻 Hopefully they change that. Also dont make returns mandatory, we should be able to have a no Return policy if we want

I’ve experienced exceptional customer service marked by their kindness and understanding of necessary protocols. Their explanations are geared toward ensuring legal compliance, which I completely appreciate. Moreover, they’ve worked diligently with me to resolve various product-related issues to ensure compliant standards are met. Which in return I have also shared the legalities on labeling compliance requirements, and they have taken the legalities under review.

I tried setting up a seller account only for them to falsely claim that my ID wasn’t valid. It is a legal, state issued ID, all of the information was correct, and I tried to upload pictures and files of my ID multiple times, only to be denied after only 1 minute of uploading it because it’s “not valid”. I don’t understand how my legal ID is not valid when it clearly states to upload your legal ID. Plus, I tried uploading a complaint through their help center and it wouldn’t even let me send in my complaint because the website apparently thinks I’m a robot although I did the verification for it. This entire process is a joke.

Their AI will remove products from your shop and assign traffic suppressions and violations to your account. You can prove to them that the violations are in error and they will take months to respond. They’re employees are AI bots/and or low intellect individuals who are hired to make it impossible to resolve your issue. They require brand authorization that include trademark numbers that company’s either don’t have or don’t even know about. Their platform is run so terribly that their support tickets have piled to the point they blame their lack of assistance on high influx of complaints. They will not help you. You are better off selling your product ANYWHERE else.

I have worked to get 1000 followers so that I can start going live with my shop linked to my tik tok account. It has taken nearly a month but I finally got there and was almost finished with setting everything up when I hit a wall. The tik tok verification needed an ID, which I was gladly ready to submit but for some reason I keep getting upload error. It is a bug that has not yet been fixed and I have seen multiple other people having the same issue. It really is not pleasant and is making me feel very helpless when no ticket I write nor email I send gets a response.

TikTok has been the leader for social media over the past several years and they continue to innovate at an incredible rate. The tool that they have created for small businesses is nothing short of incredible. If you have a creative business idea don’t wait any longer, come over to TikTok to build your brand.

The easiest user friendly on boarding process. First be sure you have all merchandise information in front of you along with pictures and videos. Second, make sure your Tik Tok Seller Central has full access to your camera. You can choose to take new pictures or use those stored already in you camera.

I have been running my handmade business online for 14+ years (so I know what I’m doing, my business is legit, nothing is copyright infringement). Linked Shopify to TikTok shop to try it out and fulfilled a handful of orders w/o issue. Two months later, I got RANDOMLY hit with 48 violation points for “Shop Compliance, Unusual Order Activity- Permanent Closure.” This is random, unwarranted, and best of all: they’ve frozen all my funds until they “decide what penalties to assess.” BEWARE BEWARE BEWARE; I have NEVER experienced anything as unpredictable and unacceptable as this in 14 yrs working with e-commerce. Google it; this is happening very frequently (and seemingly randomly)

The app is horrible. It’s no reason to have an app when it does the exact same thing as the browser. Besides that, my tik tok shop has been having an issue where I have been approved for Tik tok shop and even shipped orders off. However my tik tok shop does not show up on my page although it’s link so no one who is in my page is able to view my showcase. It’s been one month and customer service still hasn’t resolved my issue. They escalated it but the representatives keep asking you to do the same things. My issue is still current and no one at customer service has fixed it.

I’m in the United States and we don’t have to provide product certificates on sites like Etsy and Shopify. Rules regarding product certificates are very unclear and I have reached out to customer support and they haven’t been helpful at all. Often when I go to activate listings that I have had no problems in the past listing they fail. I would like to add more products to my shop but honestly it’s not worth the time or effort. I would pay to market my products if this app worked better, but as it is it’s really not worth it

I always knew from the moment I got clean that I would be able to help others. Now with this app I can. I can have my shop and all my minor can go to charity fund which is where everything I make from tik tok . It’s for you, to keep u safe, clean, drug free with a roof over your head thanks tik tok for making my dream turn into a reality!!!

Make sure you throughly read the prohibited product listings this will help with your success with the shop. Easy to use. One take away if the product fail due to something minor its seems hard to update (which is a simple process) that was frustrating but overall it’s great.

Refund without returning is no fair! Buyer sometimes got product late,even showing delivered,but they still will get in 2-3days later! And they can call usps with their tracking number! And even buyer submitted a change mind still get full refund without returning product! Too many policies only regarding to sellers,never have one for buyer!And many refunds even didn’t notice seller!Only realized when check the financial statements !

Seller central is easy to use but trying to get in contact with support, find out what you did wrong or what policy you violated.. it makes no sense 90% of the time. I posted a video that had one of TikTok’s stickers and they gave me a violation saying I was guiding people to shop outside of TikTok when the sticker did nothing but state “buy now” and the ad was for an item in my TikTok shop. Appealing does nothing. It makes me scared to promote anything now. But the add products and AI assistant, the background remover make it easy to post items

This app is absolutely terrible. I would 100% recommend anybody to stay away from this. My solar account got banned, but I didn’t get any explanation as to why I had to go on a month-long expedition to figure out why my TikTok shop was banned and sport wasn’t very helpful either.

I like the app but it does need more tweaking I have an iPhone I don’t get order notifications so I never know I have an order unless I’m checking all day it also doesn’t make a sound or anything we should at least receive some type of notification. I updated my phone updated the app restarted my phone I’ve tried literally everything on my end.

I’ve tried to Verify my account over 20 times. It keeps going in circles. Ads don’t work. I can’t setup ads. Orders appear without any notification or any emails. It’s just a bunch of screens with a hodge podge of features that look fancy but nothing really works. Perhaps they just hired a bunch of designers and crappy programmers that have no idea how to build a proper app based software. Only a bunch of few China based sellers are selling their products here. It’s just the Wild West. I’ve sent many emails to TikTok support but no one has ever responded.

There are too many products being denied for unexplained reasons. The app also creates violations that negatively affect your shop health with vague descriptions as to why you received a violation. Nor do they provide details on how to support your appeal of said violation. Although we ship extremely fast we sell perishable items which we prefer to ship on Mon-Wednesday/Thursday depending on package destination to avoid shipping delays and to ensure freshness, however the site makes you ship in 24 hours or you receive a violation.

The review period to get a product accepted should be no longer than an hour, not 48+ hours. The seller center does not do enough to attract buyers to the site. I have a Shopify store that has the exact same products, prices and descriptions that did $30k last quarter and on this platform not even one sale. The fact that it takes forever to get a product approved, lack of getting buyers, AND some over the top guidelines has been keeping me consistently disappointed by the service. I’ve actually lost money

I opened my shop and got approved. The next day, my shop is permanently closed because of “Shop Compliance Incorrect Registration Information “. There was no indication of what might have been wrong or any way to correct it. I do KNOW that all of the information and PROOF that I supplied them was 100% correct. This is completely on them, the people/AI at this company clearly don’t know what they’re doing. I went online and this us happening to a lot of people. Get better processes and people TikTok, you can afford it! 😡🤬

In theory this shopping app should be great but they give a lot of violations for computer automated issues on seller accounts that are not real. Their customer support is the worst when you try to resolve issues- chat support is never able to help- they always create an escalation team - they never resolve the issue bc a robot replies with a solution that is not related to your actual problem and they close the ticket. So you get to start all over again. And no resolution to anything. WORST Seller app TIkTok - do better !!!!

The process of selling and running into problems with logistics has been very detrimental to my business. Regardless of how many times I explained not being able to get the information needed to complete my shipping nobody helped me or knew how to help me. Very generic solution and the amount of time it takes to actually get an answer you still don’t have a solution and also your business is now in jeopardy. I’m disappointed very disappointed.

I wish there was more help with customer service when you get stuck in a spot and it’s the last thing that is holding you back. Like I am beyond excited I have done so much research on every aspect but I am stuck between the app and the TikTok shop app with loading my 1st product to start earning with. Other than that I love all of it

so at first the seller central program is great. lots of people in the lives and the algorithm is working well and sales are good. after one month the app starts to send you less traffic which results in less sales and they direct you to paying for promoted ads instead of helping your businesses like the first month for free. Its a trick for tiktok to make more money off you. I really had high hopes for the platform but it turns out i was wrong as it was too good to be true and only lasted a month of success.

I’d give 5 stars if I loved giving away free products and losing money instead of making it. The seller is NOT protected what so ever. Anyone can get a refund for any given reason on tik tok shop. I deleted my shop the other day due to this and sooooo many others have too because they are losing money more than they are making due to not being protected by tiktok. Watch videos on tiktok and you’ll see what I am talking about. Such a waste of my time and material due to 100’s of refunds for no reason. Sad. Do better , tik tok

Shipping takes far longer than what the standard usps typically takes. I’m not sure why but it takes a week or two for the item to be shipped. Then the payments don’t come right in either I believe I shipped something almost a month ago and still haven’t received that payment either. However I do enjoy using the store front it’s nice and easy. Thank you.

Customer Service lack knowledge of anything and can be extremely rude. On the other hand the training center doesn’t gives much detail for information and then once you’ve listed items you might be able to sell a few then comes the violation and removal of the said product due to it being prohibited which makes no absolute sense. If you are a drop shipper then you have a whole other issue.

This app is great to list your products to your page. But hate how some videos are under violation, when the music is already applied to the content made. I didn’t ask for it to be there, yet my product is muted.

My shop was integrated with Printful. I sent an item to my first affiliate and it was not shipped in 24 hours. For that reason my shop has been deactivated. While I chose Printful’s 3-5 dat shipping as per TikTok’s policy. I spend so much time adding the products and the shop has been suspended for that unreasonable error. Why are you giving integration to POD if you are deactivating shops if they are not shipping in 24 hours. This is very unfair and stressful. Try another platforms. You will be deactivated without any warning.