8 months ago, C.L. Crocker
The wasted potential here is depressing
I have never written a review on an app before until this one… The reason is likely because I’ve never encountered a tool with so much potential, yet such an unsatisfactory user experience. If you just want to see the problems I’ve encountered, skip to the numbers at the bottom. What drew me in: - I needed a tool that would help me keep track of how my time was exactly being spent during the day. I manage assets for approx 500+ clients, provide fractional family office services to HNWI, sit on several NFP boards, and have some hobbies that require a decent chunk of my time, and have a personal life…or at least try to. What I loved: -I found time doc after looking into 3 other potential solutions. Time doc caught me when I found the project and subproject folder features…I fell in love. I could create project folders for general executive tasks, track time spend on individual clients, time spent on long term ROI generating projects to assess profitability…the list goes on Why I’m writing this review: The bliss came to a quick end. These are the reasons. Why… 1. After a day or so, I noticed that the platform is quite glitchy on desktop. Slow, glitchy, simply not enjoyable at all. This continued for a about a week or so until I just said F it and went back to the drawing board. 2. A rep from time doc reached out welcoming me to the platform and offered an intro call. I was like, “okay, the program is a pain in the A to use but I’ll give them a shot. I already invested about 2hrs inputting data on the platform so what’s another 20 or so mins…maybe I’ll have a change in heart. Nope! The time we scheduled for the call came and went. No call, nothing. No communication. This tool is solving a priority problem so I made sure to have the time cleared for the call. Wasted. 3. That experience in bullet 2 is from yesterday. I thought it over and looked more into the company after work today and find they have an app. Maybe this will solve the problem! Nope! App is unaccessible. Tried 6 times, no luck. I’m not even upset with the company (other than the meeting no show…but it is what it is at the end of the day) instead, I’m simply disappointed with the potential that they are wasting. They’ve built a solid chassis but that’s it. No engine, no body, no wheels. It’s disappointing. I wish them the best…and would consider coming back as a client if these problems are addressed.