Tower Federal Credit Union

Finance
Rating
4.8 (7.5K)
Size
48.2 MB
Age rating
4+
Current version
2022.11.6
Price
Free
Seller
Tower Federal Credit Union
Last update
1 year ago
Version OS
13.0 or later
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User Reviews for Tower Federal Credit Union

4.82 out of 5
7.5K Ratings
2 months ago, rvaessen
The current app (17 Jul 2024) doesn’t work at all
As of 17 Jul 2024, the ‘New’ Tower Federal Credit Union app (apparently new as of 16 Jul 2024) doesn’t work at all (on my iPhone 15 Pro Plus w/iOS 17.5.1 or my iPad (10th gen) w/iPadOS 17.5.1). TowerFCU completely redesigned their website/user experience, but the new mobile apps don’t work at all. I tried getting in with the new app before resetting my password (a requirement with new ‘User Experience), but the app just displays a blank white screen. I tried using the apps again after I reset my password, they still didn’t work after the reset, so I deleted the apps from my iPhone and iPad. Then I downloaded new copies of the apps, and tried to access my account using the apps. It still didn’t work. The only thing the new app does is display a blank white screen. If I ‘swipe up’ then I see the bank logo, but when I release that disappears and all I see is the blank white screen. TowerFCU needs to try again…
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2 months ago, mlees4533
Not a fan of the new update
Title says it all. Before, you could click on your account and see withdrawals in red text and deposits would be in green text. And visually, that was super clear, and it was easy to just scan through your account to make sure that each new withdrawal/deposit was something that was intended. Now, probably in attempt to make the app look more modern, it’s just a wall of white with black text which make it visually much slower and more difficult to use. Please bring the old way back!
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2 months ago, wsullivan99
A lot of improvements need to be made.
I like that you can add and view external accounts. However, they really need to add a feature to change the order of accounts. They added the ability to hide accounts which is nice, but would be better to change the viewing order. Also, the financial management services (spending trends) is not functional. No data is populated here. This tool was much better in the previous version, with the ability to view spending trends, set a budget, and more. Please enhance this tool.
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2 months ago, NanoRon
A big step backwards
Just downloaded the new version and so far I don't like it. Why did you feel it was necessary to change the interface so radically? The Accounts screen on my iPad doesn't look like what you have shown here. There seems to be a lot of empty white space now. What happened to the widget? What does Snapshot mean? The only good thing I've noticed so far is that the check images are finally showing up. Of course they are rotated 90 deg, which makes them unreadable.
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1 month ago, Bad apps cost customers
Nothing but issues
This app’s appearance is so much worse then the previous, functioning app. And the functioning? About every other day it doesn’t work with facial ID and forces us to re-enter our password on our iPhone but doesn’t accept it. Then it locks our account and we have to enter a new password. In 2weeks it is now our 6th new password. And yesterday and today the transfer part won’t load. Clocks for 5 minutes and the days Oops. Did actual users ever test run this! Terrible, terrible, terrible.
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2 months ago, Anonymous BSD 4.3 hacker
July 2024 update
The update is terrible in many ways. - The mandatory password reset does not use your previous MFA method. Anyone who can get your texts can reset your password - The password reset form requires dashes in your SSN but does not tell you that - There are hidden password complexity rules - The new account alert settings are missing features in the old system - Can’t seem to change the order that accounts show in the app - Please rollback Tower!
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2 months ago, Arik1983
New version doesn’t work on iPhone
My iOS is up to date (I just checked for software updates), and this new app doesn’t work at all. All I get is a blank white screen and if I hold it down I just see the TFCU logo, nothing else. I’ve deleted and reinstalled it twice now this week and it’s still the same blank white screen. If this is fixed in an update by next week I’m changing banks.
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2 months ago, Quake Rock
Terrible Update
This update is terrible! It will not accept any user information I put in. The information I’m entering is correct and the app responds with not valid. I was able to access the previous original version with zero problems. Now I can’t do anything! Useless! How am I supposed to see account balance or transfer funds? There’s not even a support # to call.
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1 month ago, SteveMuller
Good luck mobile depositing a check
This app is so bad, I’m planning to dump TFCU altogether. 90% of my banking is done online, and they have made it frustrating and nearly impossible. Good luck to anyone attempting to deposit a check… the UX is the worst I have ever seen of ANY APP. Not only that, deposits are no longer immediately available if under a certain amount. Absolute garbage!
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1 month ago, J from Maryland
Doesn’t Work Anymore
Ever since I updated the Tower app, I no longer get any response - just a white screen. It’s been broken for a week+ now, and it’s quite frustrating that the system is unresponsive. I have an iPhone 15 Pro Max; my wife also has the app on an earlier model iPhone and it functions for her. Quite annoyed at this point.
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1 month ago, Frustrated1771
Poor design and too many glitches
There is so much I could write here after using this new app for 2 weeks but I don’t have the time. I had to delete it and download it again because of yet another glitch while making a deposit. It is very frustrating.
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1 week ago, almost_werks
Current app (Aug 31, 2024) doesn’t work
As of Aug 31, 2024 the app doesn’t work. iPhone 14 Pro Max 1TB, iOS 17.6.1. As others have reported here, the only thing the app does is display a white screen. If I swipe up, I see the Tower logo but it otherwise does nothing. I have rebooted phone, changed password, and completely uninstalled and reinstalled the app. Please advise
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1 month ago, fiater2000
Blank white screen too
Same as others, just blank white screen, everything up to date, deleted and redownloaded. Can get in fine on browser, but used the app routinely. Guess it works as a de facto flashlight. Been a week and no fix in sight
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2 months ago, Xopoo
It worked…..for a bit
Worked fine until this morning when it said “Disclosure not accepted “ and it will not proceed from there. BTW, the new app is fine, but the previous one was better.
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2 months ago, asol214
Can’t sign in after last update
Was working fine before the new update now I can’t even sign in keeps saying wrong password but when I log in through safari it works with my password.
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2 months ago, friendlyperson
What Happened?
I thought I liked the new update and then I tried to login tonight and it said to accept disclosures that I already accepted, but it wouldn’t refresh the disclosures now I can’t get into my account.
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2 months ago, Kpolihnmb
Blank white screen since upgrade
Like a previous reviewer, I too am unable to access the app at all on my iPhone. Several attempts to delete and reinstall have been unsuccessful. This is extremely concerning for banking customers.
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1 week ago, Faigie
Not a good change
I agree. This new update is no good. When I put my user name and password in, something starts spinning and then the page goes blank. Cannot login. Why do they keep changing things. It was all working so well.
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2 months ago, KellyHgn
Bill Pay doesn't work
You screwed up bill pay. I pay all my bills through bill pay and now I have no idea what's coming up to be paid!!
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2 months ago, Raven007
Nice app, just one issue
Ordering of accounts can only be done on the desktop and not mobile app. Still getting use to new look but so far it’s ok.
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2 months ago, Uncle Etienne
Completely broken
Latest version just gives blank screen
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4 weeks ago, Kiss2355
Awful
New update is extremely slow and does not allow Zelle to work. Very angry as I am missing money from my account due to this.
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1 month ago, jlshipp1
Don’t care for the new app
The old app was much easier to marinate quickly and view transaction. This new experience is awful.
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2 months ago, lazydomino23
Trash
Fix this trash app. Just a white screen even after redownloading multiple times.
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1 month ago, Zxcvbnkiuyf
Does NOT WORK on my iPad!
When will be fixed? Disappointed that the digital release didn’t cover this!
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2 months ago, Sjsisbjs
Terrible App
Can't find things easily and cannot find the budget app that i saw on the first day!!!! Very frustrating!
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1 month ago, 8enj1p
App not working
Does. It work, opening app shows white screen. Please reach out if you need debug details
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1 month ago, Coel Coeth
Current app displays a blank white screen.
Current app displays a blank white screen.
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5 days ago, Lynn3333guttrdg
Excessive logging out.
Log in and one minute later it logs you out for another required login. Spastic.
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2 months ago, Judy11002
Terrible!
This app is TERRIBLE! It is NOT user friendly, and it has major flaws. The upgrade needs an upgrade...smh.
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2 months ago, Mal2491
Please send help
This new update is ruining my life. I can't get in. Nothing works. Work out the kinks before the roll out 🤦🏼‍♀️
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2 months ago, spock2114
Non functional
Doesn’t work at all on my brand new iPad. App launches and I get a blank white screen.
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2 months ago, Lord7th1010
Complete trash
New app and update has made the app completely GARBAGE!!! Almost unusable it’s ridiculous
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7 days ago, phil_s_stein
Broken
Just get a white screen. Can’t do anything.
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2 months ago, davicc17
terrible company with a terrible app
the app was awful, then they updated and made it look better but perform even worse. do not use this app or bank with this company.
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2 months ago, timcorbin
Currently non functional
App is stuck on ‘Disclosure not accepted’ message.
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1 month ago, Kukp40
Does not work on iPad Pro iOS 17.5.1!
Useless on my new iPad Pro 2022 iOS 17.5.1. It does work on my iPhone 14 iOS 17.5.1
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3 weeks ago, KojakLincoln
Broke
Does not work. Fix please?
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1 month ago, Francinenj
New app is awful
Why?
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2 months ago, Anon Reviewer 06
APP IS NOT WORKING
THE APP IS NOT WORKING AND I CANNOT VIEW THE STATUS OF MY ACCOUNTS!!! WHAT IS GOING ON?!?!?!
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2 months ago, Hunter901
You
Hmmm
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2 years ago, Yandy Yo
Security measures prevent you from using
This app and the tower federal credit union services in general are incredibly frustrating to try to access online. Their security protocols are so excessive as to prevent you from accessing your account. The app logs you out regularly and locked you out of your account if you don’t use it frequently enough. There are requirements to be called by a phone to login, but the call never comes. If you try to link checking accounts to the account, it rejects you. I have used apps with many other banks and never found anything to be so restrictive. I have to help my parents with their apps all the time. It is particularly frustrating because many of tower’s users are retired and their excessive security protocols prevent these users from accessing their account.
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12 years ago, jjbradt
TFCU App is Great!!!
This app is great. It doesn't have all of the features of the main website (e.g. paying bills, financeworks, etc.) but does cover the basic functionality you would expect from a mobile device. This app allows you to view your TFCU accounts, transfer money and best of all deposit checks directly from your phone by taking a picture of them. This means you no longer have to go to the bank to deposit checks, you can deposit them directly from your phone by taking photos of the front and back of the checks. There are some minor bugs I've experienced (especially when trying to track credit card activity), but the deposit check feature more than makes up for any shortcomings this app possesses. Get this app now!!!
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12 years ago, wondernut
Indispensable
This is an indispensable for Tower Federal members especially if you don't live in the area. I've been a TFCU member since the early 80's and, even though I've had several moves and have been living in Arizona for over 20 years, Tower has been my primary financial institution. Using this app not only allows me to easily check balances, transfer funds, etc, it also saves me from ATM access fees by showing me where the no-fee ATMs are in the area. I haven't had the chance to use the scan to deposit check yet, but the next one I get I will try (hard to test since Tower makes it easy to set-up direct deposit and bill pay). Free, easy to install and use and saves you money. Who could ask for anything more?
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12 years ago, Mr Rots
Fantastic app
Living in Georgia, but having TFCU as my bank has been a bit of a hassle over the last 6 years, especially when trying to find an ATM that doesn't charge me a fee or making a deposit (which I had to do by mail). This app solves both those problems, with the ATM locator and the recently added remote deposits. Overall, the app works well. I can check my balances and make transfers between accounts (including making payments on my auto loan) easily. The only drawbacks I've found are that you can't pay bills through the app and the remote deposit function could be a little easier to use. Definitely worth having, though, if, like me, you live 100s of miles from the nearest TFCU branch.
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11 years ago, psu_rose
Hate the new version
I don't at all like this new version. While I appreciate increasing the font size, it's too big--the display of each transaction takes up a third of the screen, so you can only see three at a time. Also, why sort and separate them by date? When balancing my checkbook I don't care about the date it went through. I'm looking for check numbers and vendor names. It takes a lot more scrolling now, which is awkward when going back and forth between checkbook and iPhone. Also, the balance amounts on the summary are unnecessarily large and bold. I don't want people across the room to see my balances!
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3 years ago, whatisart
Latest update adds annoyance and kills functionality
I’ve used this app for years. It’s always been a reasonable and adequate app. Nothing flashy, nothing terrible. A recent update inserted a screen between the “bill pay” button and the actual bill pay function- so every time I want to pay a bill I have to click through another screen - an annoying step that serves no useful purpose. Add to that - for some reason the “make a payment” button to pay e-bills has mysteriously stopped working for me. I can still pay the bills, but not from the e-bill screen. I called a couple of days ago and reported that bug, but no follow-up yet from Tower.
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12 years ago, DJ Meems
Great for Tower Customers
This app works very well. I recently used the mobile check deposit feature and it worked great! Since I almost exclusively do my banking online, this app has made it a lot more convenient to check in on things on my phone. I would have given the app 5 stars if I was able to view my credit card (Tower Mastercard) details such as transaction history and recent payments. I am able to view my car loan and its details, but not my credit card. I would love to see additional features added, such as the ability to schedule recurring transfers.
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12 years ago, Lotophagi79
Simple, Easy, Effective!
I downloaded the TFCU iPhone app a few days ago. So far the app is perfect for my needs. I have been able to manage my funds, transfer money to pay for my car and TFCU credit card, and I applied for the mobile check deposit service. This app is considerably better than the ATM app which was previous released by TFCU and is considerably easier to use than my other banks mobile app. Overall I am very impressed with this app and TFCU for listening to their customers and producing such a strong tool.
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12 years ago, cflora
Check Deposits by phone!
I love being able to deposit checks by phone. I get checks infrequently enough (generally while visiting my folks, a long way from the bank), that this is a huge time saver. Pros: super fast balance checks, easy money transfers, deposit checks by phone. Cons: I have my wife's accounts linked to mine so that I can easily transfer money to her Tower account, but there's no way to tell the difference between my checking account and hers in the transfer app. They're both listed as 'REGULAR CHECKING'. This seems like it would be an easy fix, though.
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