App. Works well except one issue It doesn’t allows you to toggle between multiple account ,, in other words you can only view information related to one account number . This is inconvenient if you have more than one account and want to view information for all of them. maybe a switch user Icon would help
This app and the tower federal credit union services in general are incredibly frustrating to try to access online. Their security protocols are so excessive as to prevent you from accessing your account. The app logs you out regularly and locked you out of your account if you don’t use it frequently enough. There are requirements to be called by a phone to login, but the call never comes. If you try to link checking accounts to the account, it rejects you. I have used apps with many other banks and never found anything to be so restrictive. I have to help my parents with their apps all the time. It is particularly frustrating because many of tower’s users are retired and their excessive security protocols prevent these users from accessing their account.
Latest update adds annoyance and kills functionality
I’ve used this app for years. It’s always been a reasonable and adequate app. Nothing flashy, nothing terrible. A recent update inserted a screen between the “bill pay” button and the actual bill pay function- so every time I want to pay a bill I have to click through another screen - an annoying step that serves no useful purpose. Add to that - for some reason the “make a payment” button to pay e-bills has mysteriously stopped working for me. I can still pay the bills, but not from the e-bill screen. I called a couple of days ago and reported that bug, but no follow-up yet from Tower.
The app works well for managing TFCU accounts, but there are two items I would like to see improved.. 1. The mobile deposit check scanning is very, very finicky. Many times I have to try the photo scan of checks a half dozen or more times before it will read properly. 2. A recent app upgrade seems to have stopped allowing me to save two accounts in the pre-logon screen. That makes managing multiple accounts more difficult as it appears to want to log in automatically as soon as you launch the app.
An updated version of a mobile device May be a requirement for the application. I’ve been using the app for 4 years now Since 2018 and it’s been progress on and on y’all bring the progress to a function on a button. Thank you!
It is VERY difficult to see my accounts because I am unable to hide accounts that I’m joint on via the app. I’m hoping logging into my account on the computer and hiding the accounts will trickle to the app. Also when I tried to pay the Mastercard, I hit “pay” and it wants me to pay the full amount on the card NOT what is due. Then I CAN’T change the amount to pay the Mastercard. I had to quit the app to clear the memory. VERY POOR DESIGN! I want the ability to click pay amount DUE not the full amount charged. I want Zelle available like a lot of other banks!
I have been very satisfied with this app up until about six months ago. For some reason I am no longer able to log in. I get an ‘application error’ message. I have tried on three different devices, with and without a vpn. I am able to get in just fine on my desktop but of course, that’s not as convenient. I plan on contacting customer service and I hope it’s a quick fix. I live in Korea and my hours are totally opposite of business hours.
Good app, but needs to be able to access MasterCard credit card account without going to online banking! Also would be nice to see the new balances displayed after doing a transfer, like the online banking transfer does after processing the transfer
Hello, Tower federal always provides great customer service but there is room to improve in regards to the functionality of the App. When making a payment you are often rerouted to what it appears to be an internal portal for payment. Tower could improve this by retaining all payment functionalities within the app so that when making a payment you are not rerouted to another portal.
Overall this app is super convenient and great! What absolutely kills it for me is the Mobile check deposit. There’s some sort of validation software to ensure that you’ve endorsed the check and taken a good enough picture- it seems to be extremely finicky, and almost never works for me. I take perfect pictures and the software doesn’t recognize my endorsement most every time. It’s infuriating! If I could recommend a solution, include the option to keep the picture even if the validation software thinks the photo is bad. Worst case: if the photos are actually bad, the mobile deposit can be rejected with that very reason and therefore another set of photos can be submitted. Best case: the mobile deposit is accepted.
A third party business runs Towers app and payment system. This means when you pay your HELOC through the app it will take several days for Tower to actually receive the payment but you are still being charged a daily interest rate for the total amount owed (until Tower applies the payment). As a result, at the end of your loan repayment you will have paid thousands more than needed because of a “third party payment system”. Garbage! Even when addressed w/ management and board of directors - NOTHING!
The app is straightforward and simple enough to use. Haven’t noticed any bugs or major issues. I Would though like to have the option to transfer money from external institutions via the app, instead of having to log in from safari or a desktop to do just that.
Tower’s strict mobile deposit requirements make it extremely difficult to use the deposit feature. Constant rejection of images accepted by the app but internally rejected by staff manually reviewing. Images are accepted at other institutions using the same online provider and mobile app, yet Tower manually rejects. Why offer the feature if you are not going to utilize the built in quality controls.
I have tried 6 times right now on my iPhone to deposit a check and keep getting error message that the back image doesn’t match the front in size! PNC’s app will automatically snap the shutter when it detects the image is clear and the right size. I also don’t understand why I have to use online banking instead of this app to view MasterCard transactions.
When making loan payments the amount due is no longer displayed or automatically populated. This means I have to leave the app to go look up the amount due, which is hidden in a separate app on the tower website. This makes using the app an excruciatingly bad experience. In 2022 banking should be much easier than this!
The only thing you can’t do is change a scheduled payment date. You have to cancel it altogether and then make the payment with the correct date. Not the biggest thing in the world but still an improvement.
Apps works great, although the Money Management integration could be smoother. it is recent update to the UI makes the transactions less readable than before. A different color background for individual transactions could help.
The changes for my iPad are difficult to understand. Finding explanations is difficult. Trying to talk to a person isi only possible if one has nothing else to do with their time and doesn’t mind listening to loud music. This is the banking equivalent to our departure from Afgahnistan.
Works like a charm. I'm a long term customer & will never leave TFCU. I never have to visit a branch unless I’m dealing with cash and that’s a rare occasion. Having the phone app is a great convenience!
As of early May 2021, the app has stopped working for me on both the iPhone and the iPad. It returns a notice about an unexpected host error when trying to log in. I have deleted and re-installed the app, etc, etc, etc, with no success. Running the most current iOS versions (14.5.1).
This app used to work so well. Then they got rid of FaceID so I have to manually type my password. Now, manually typing my password comes back with an error so I can only use the website. Please bring back the old app, this new one is not working!
The latest version caused the quick balance widget to disappear. Not only that, but it’s not even available in the iPhone list of widgets anymore. I checked the settings in the app, and quick balance is checked to on. What gives?
1. Bill pay is crashing under iOS 14.2 on iPad 2. Despite repeated requests they still do not put day of week in the selector when a calendar is used in the app. 3. There is no way to delete or edit who you pay bills to Basically the app is sub-par. And lacks the usability features that usaa and chase have. Tower fcu is getting ripped off by the developer of this app. They keep adding useless “features” instead making the app a quality remote banking product. I still have to use the less secure web app for too many things.
I recently replaced my phone with an iPhone 13 Pro and now I can’t sign into the app. When I get to the page that asks me to select “Text Me” or “Call Me” to verify my identity, nothing happens. Uninstalling and reinstalling the app or rebooting the phone doesn’t do anything.
It’s safe, convenient, fast and FREE. Tower members must sign up for FREE Home Banking at www.towerfcu.org to login to the app. BANK 24/7 Manage all banking transactions on the go. It’s like having a Tower branch at your finger tips at all times. Use it to check your balances, transfer funds and more. FEATURES • View account balances and transaction histories • Transfer funds between your Tower accounts • Pay bills • View and activate your cash back offers • View rates • Locate a surcharge-free ATM or a Tower branch near you SAFE AND SECURE Tower Federal Credit Union’s Mobile App uses the latest encryption methods available, combined with SafeLog sign-in security. Your mobile device carrier's Internet access and text messaging rates may apply. Federally insured by the NCUA. For more information about Tower Federal Credit Union’s Mobile App, visit www.towerfcu.org. To learn how we protect your privacy, please visit https://www.towerfcu.org/pages/pdf/privacy-policy.pdf