As of 17 Jul 2024, the ‘New’ Tower Federal Credit Union app (apparently new as of 16 Jul 2024) doesn’t work at all (on my iPhone 15 Pro Plus w/iOS 17.5.1 or my iPad (10th gen) w/iPadOS 17.5.1). TowerFCU completely redesigned their website/user experience, but the new mobile apps don’t work at all. I tried getting in with the new app before resetting my password (a requirement with new ‘User Experience), but the app just displays a blank white screen. I tried using the apps again after I reset my password, they still didn’t work after the reset, so I deleted the apps from my iPhone and iPad. Then I downloaded new copies of the apps, and tried to access my account using the apps. It still didn’t work. The only thing the new app does is display a blank white screen. If I ‘swipe up’ then I see the bank logo, but when I release that disappears and all I see is the blank white screen. TowerFCU needs to try again…
Title says it all. Before, you could click on your account and see withdrawals in red text and deposits would be in green text. And visually, that was super clear, and it was easy to just scan through your account to make sure that each new withdrawal/deposit was something that was intended. Now, probably in attempt to make the app look more modern, it’s just a wall of white with black text which make it visually much slower and more difficult to use. Please bring the old way back!
Just downloaded the new version and so far I don't like it. Why did you feel it was necessary to change the interface so radically? The Accounts screen on my iPad doesn't look like what you have shown here. There seems to be a lot of empty white space now. What happened to the widget? What does Snapshot mean? The only good thing I've noticed so far is that the check images are finally showing up. Of course they are rotated 90 deg, which makes them unreadable.
I like that you can add and view external accounts. However, they really need to add a feature to change the order of accounts. They added the ability to hide accounts which is nice, but would be better to change the viewing order. Also, the financial management services (spending trends) is not functional. No data is populated here. This tool was much better in the previous version, with the ability to view spending trends, set a budget, and more. Please enhance this tool.
The update is terrible in many ways. - The mandatory password reset does not use your previous MFA method. Anyone who can get your texts can reset your password - The password reset form requires dashes in your SSN but does not tell you that - There are hidden password complexity rules - The new account alert settings are missing features in the old system - Can’t seem to change the order that accounts show in the app - Please rollback Tower!
My iOS is up to date (I just checked for software updates), and this new app doesn’t work at all. All I get is a blank white screen and if I hold it down I just see the TFCU logo, nothing else. I’ve deleted and reinstalled it twice now this week and it’s still the same blank white screen. If this is fixed in an update by next week I’m changing banks.
This update is terrible! It will not accept any user information I put in. The information I’m entering is correct and the app responds with not valid. I was able to access the previous original version with zero problems. Now I can’t do anything! Useless! How am I supposed to see account balance or transfer funds? There’s not even a support # to call.
Was working fine before the new update now I can’t even sign in keeps saying wrong password but when I log in through safari it works with my password.
Worked fine until this morning when it said “Disclosure not accepted “ and it will not proceed from there. BTW, the new app is fine, but the previous one was better.
I thought I liked the new update and then I tried to login tonight and it said to accept disclosures that I already accepted, but it wouldn’t refresh the disclosures now I can’t get into my account.
Like a previous reviewer, I too am unable to access the app at all on my iPhone. Several attempts to delete and reinstall have been unsuccessful. This is extremely concerning for banking customers.
This app and the tower federal credit union services in general are incredibly frustrating to try to access online. Their security protocols are so excessive as to prevent you from accessing your account. The app logs you out regularly and locked you out of your account if you don’t use it frequently enough. There are requirements to be called by a phone to login, but the call never comes. If you try to link checking accounts to the account, it rejects you. I have used apps with many other banks and never found anything to be so restrictive. I have to help my parents with their apps all the time. It is particularly frustrating because many of tower’s users are retired and their excessive security protocols prevent these users from accessing their account.
This app is great. It doesn't have all of the features of the main website (e.g. paying bills, financeworks, etc.) but does cover the basic functionality you would expect from a mobile device. This app allows you to view your TFCU accounts, transfer money and best of all deposit checks directly from your phone by taking a picture of them. This means you no longer have to go to the bank to deposit checks, you can deposit them directly from your phone by taking photos of the front and back of the checks. There are some minor bugs I've experienced (especially when trying to track credit card activity), but the deposit check feature more than makes up for any shortcomings this app possesses. Get this app now!!!
This is an indispensable for Tower Federal members especially if you don't live in the area. I've been a TFCU member since the early 80's and, even though I've had several moves and have been living in Arizona for over 20 years, Tower has been my primary financial institution. Using this app not only allows me to easily check balances, transfer funds, etc, it also saves me from ATM access fees by showing me where the no-fee ATMs are in the area. I haven't had the chance to use the scan to deposit check yet, but the next one I get I will try (hard to test since Tower makes it easy to set-up direct deposit and bill pay). Free, easy to install and use and saves you money. Who could ask for anything more?
Living in Georgia, but having TFCU as my bank has been a bit of a hassle over the last 6 years, especially when trying to find an ATM that doesn't charge me a fee or making a deposit (which I had to do by mail). This app solves both those problems, with the ATM locator and the recently added remote deposits. Overall, the app works well. I can check my balances and make transfers between accounts (including making payments on my auto loan) easily. The only drawbacks I've found are that you can't pay bills through the app and the remote deposit function could be a little easier to use. Definitely worth having, though, if, like me, you live 100s of miles from the nearest TFCU branch.
I don't at all like this new version. While I appreciate increasing the font size, it's too big--the display of each transaction takes up a third of the screen, so you can only see three at a time. Also, why sort and separate them by date? When balancing my checkbook I don't care about the date it went through. I'm looking for check numbers and vendor names. It takes a lot more scrolling now, which is awkward when going back and forth between checkbook and iPhone. Also, the balance amounts on the summary are unnecessarily large and bold. I don't want people across the room to see my balances!
Even after the recent update, the interface for making account transfers is still broken, in that it's extremely difficult to scroll through the list of available accounts if you have more accounts than will fit on a single page. Designing a list of items that scrolls properly seems like such a simple, absolutely essential part of designing a functioning app, and yet somehow the so-called designers of this app seem pathologically incapable of doing so. I'll bet I could take a coding 101 class at my local community college and within a week of instruction do a better job than the incompetents entrusted to create this app. Fire these fools.
This app works very well. I recently used the mobile check deposit feature and it worked great! Since I almost exclusively do my banking online, this app has made it a lot more convenient to check in on things on my phone. I would have given the app 5 stars if I was able to view my credit card (Tower Mastercard) details such as transaction history and recent payments. I am able to view my car loan and its details, but not my credit card. I would love to see additional features added, such as the ability to schedule recurring transfers.
I downloaded the TFCU iPhone app a few days ago. So far the app is perfect for my needs. I have been able to manage my funds, transfer money to pay for my car and TFCU credit card, and I applied for the mobile check deposit service. This app is considerably better than the ATM app which was previous released by TFCU and is considerably easier to use than my other banks mobile app. Overall I am very impressed with this app and TFCU for listening to their customers and producing such a strong tool.
I love being able to deposit checks by phone. I get checks infrequently enough (generally while visiting my folks, a long way from the bank), that this is a huge time saver. Pros: super fast balance checks, easy money transfers, deposit checks by phone. Cons: I have my wife's accounts linked to mine so that I can easily transfer money to her Tower account, but there's no way to tell the difference between my checking account and hers in the transfer app. They're both listed as 'REGULAR CHECKING'. This seems like it would be an easy fix, though.
Latest update adds annoyance and kills functionality
I’ve used this app for years. It’s always been a reasonable and adequate app. Nothing flashy, nothing terrible. A recent update inserted a screen between the “bill pay” button and the actual bill pay function- so every time I want to pay a bill I have to click through another screen - an annoying step that serves no useful purpose. Add to that - for some reason the “make a payment” button to pay e-bills has mysteriously stopped working for me. I can still pay the bills, but not from the e-bill screen. I called a couple of days ago and reported that bug, but no follow-up yet from Tower.
So glad the app is finally here! I have been using the phone's browser to check account and it wasn't much fun when I am on the go. I've search for the app about a year ago but it was not available. Everything works nicely on the app, except for the master card account connect. The detail of account would not displayed. Not sure why. But the quick accounts glance with total is nice. I did not see the pay bill option in this version? Perhaps it will be available in the next version. Keep up the improvement Tower!
Been waiting for this functionality for a long time and happy to see the developers took that time to get it right the first time - thanks Tower! Interface is clean and extremely easy to navigate with full-featured menus. Access all accounts, deposit checks by scanning them with mobile phone camera and transfer funds to other accounts. The only con so far is its hard to tell what some of the external accounts are during a transfer due to the standard account coding. Well done!
I've had an account with Tower for 40 or so years, so I am one of their oldest members. It's the best credit union I've ever had and all my children now have accounts with them. I loved when they went online and I love that you can transfer between account holders, and I love that you can see all your accounts and credit card balance, but I would really love it if you could see the due date for you loan and credit card payments. I'd give it 5 stars then. Thanks for creating an iPhone app!
I have been waiting for the ability to check my tower accounts from my iPhone for a long time. although tower is way behind other banks who have had similar apps out for years, you really can't tell. this app is just as functional as the PNC mobile banking app. even better I think. It also let's you see available balance on your credit cards in a much easier way then the full website.
The app works well for managing TFCU accounts, but there are two items I would like to see improved.. 1. The mobile deposit check scanning is very, very finicky. Many times I have to try the photo scan of checks a half dozen or more times before it will read properly. 2. A recent app upgrade seems to have stopped allowing me to save two accounts in the pre-logon screen. That makes managing multiple accounts more difficult as it appears to want to log in automatically as soon as you launch the app.
I can check how much is in my accounts and deposit checks, which is half of what I ever want to do. Depositing checks through phone has come a long way. I remember when it first came out, I got denied twice because I couldn't take a good picture and ended up taking the check to the bank. Now depositing works through my phone on the first try. Feature request: notify tfcu that I'm traveling so my card doesn't get denied.
It is VERY difficult to see my accounts because I am unable to hide accounts that I’m joint on via the app. I’m hoping logging into my account on the computer and hiding the accounts will trickle to the app. Also when I tried to pay the Mastercard, I hit “pay” and it wants me to pay the full amount on the card NOT what is due. Then I CAN’T change the amount to pay the Mastercard. I had to quit the app to clear the memory. VERY POOR DESIGN! I want the ability to click pay amount DUE not the full amount charged. I want Zelle available like a lot of other banks!
Pulls up more individual account information by default (don't have to keep clicking to "View Another Date Range". Transfer was quick and easy but difficult to differentiate between linked accounts... I have three family members with some type of auto related sub-account, so I had to use a PC to log on and see which one was Dad's. Overall 5 stars.
Hello, I'm legal deaf blind and i use an iPhone and this apps is very clean with no ads and have clear background and was to use. I find this very benefit for me when i'm traveling awe form a computer where i don't have to worry about using someone computer and being able to answer the security questions in from of other people. I believe that Tower try to accommodate everyone as much as they can and they are doing great.
Finally! Was waiting a long time for this one. Its very good for the first version. Only request are for easier check deposit (sometimes it doesn't work) and managing my credit cards info. I use it to manage multiple accounts - being able to save the different account numbers and having drop down menus to select each before entering password would also be nice.
This is a handy app for quickly checking balances and transferring money. It's more convenient than logging into to Tower's Home Banking web site, and it's nice to be able to see Tower locations with one click. I'm not sure everything in the app is working yet; when I try to view my mortgage or Mastercard information, it says "We are unable to display your information at this time." Browsing Checking and Saving account data worked fine.
This App works fine on my IPhone5. I wish it had the ability to modify an existing automatic payment. The only way to modify it is to cancel an existing payment and initiate another one. There should be some way to show users if the the transactions are secure or not. To be sure I have to start a VPN session to ensure security. It needs a locked sign to show interaction is secure. All transactions need layer2 encryption at the very least. IPSEC would be even better.
I've been a Tower customer for years and have been longing for a mobile app to quickly transfer funds or deposit checks and it has definitely been worth the wait! My need to go to the branch has decreased even more. Now if we could only find a way to deposit cash and coins I'd be set! The only thing I'd like now is to be able to manage my Tower Credit Card but hopefully that is coming soon!
App. Works well except one issue It doesn’t allows you to toggle between multiple account ,, in other words you can only view information related to one account number . This is inconvenient if you have more than one account and want to view information for all of them. maybe a switch user Icon would help
Overall I love the simplicity of the app. However, I find the deposit check feature difficult to do without getting shadows on the check which makes it unreadable. I have tried the light in front of me hints but it is difficult to do without shadows. It would be great if the app used the built in iPhone flash when it takes a photo of the check. I am not sure why it does not but this would eliminate the shadow issues and make it an even better app.
This app is great for TFCU users, because though the bank itself is not nationally known, it makes it infinitely simpler to stay connected to TFCU while traveling or on-the-go. The app is well designed, sleek and functional, without bells, whistles or annoying ads for extra cards or services---just like when you work with TFCU. All in all, a great addition on the line of services provided!
It’s safe, convenient, fast and FREE. Tower members must sign up for FREE Home Banking at www.towerfcu.org to login to the app. BANK 24/7 Manage all banking transactions on the go. It’s like having a Tower branch at your finger tips at all times. Use it to check your balances, transfer funds and more. FEATURES • View account balances and transaction histories • Transfer funds between your Tower accounts • Pay bills • View and activate your cash back offers • View rates • Locate a surcharge-free ATM or a Tower branch near you SAFE AND SECURE Tower Federal Credit Union’s Mobile App uses the latest encryption methods available, combined with SafeLog sign-in security. Your mobile device carrier's Internet access and text messaging rates may apply. Federally insured by the NCUA. For more information about Tower Federal Credit Union’s Mobile App, visit www.towerfcu.org. To learn how we protect your privacy, please visit https://www.towerfcu.org/pages/pdf/privacy-policy.pdf
