This app’s appearance is so much worse then the previous, functioning app. And the functioning? About every other day it doesn’t work with facial ID and forces us to re-enter our password on our iPhone but doesn’t accept it. Then it locks our account and we have to enter a new password. In 2weeks it is now our 6th new password. And yesterday and today the transfer part won’t load. Clocks for 5 minutes and the days Oops. Did actual users ever test run this! Terrible, terrible, terrible. 2 months on and this app is still by far the worse app I have ever encountered. It regularly, seemingly doesn’t accept our credentials on one of our iPhone 15s which cause us to reset passwords on all iPhones and desktop computers. And when we can actually access our account it will just hang while trying to access functions.
The new version of the iOS App (Summer 2024) is a significant downgrade from before. The old app offered a seamless login, native app experience, and access to widgets. The new app does not offer widgets, is a hybrid app with a web-based feel, and I’ve had numerous issues with login. The latest issue is that the app says my account is locked and I need to call for help. When I called for help, they said they don’t see any issues with the account, but there’s nothing they can do to assist me on a Sunday. I’ll have to call back during business hours. Needless to say, not being able to do my banking when I need to is a strong deterrent to doing banking with TFCU.
As of 17 Jul 2024, the ‘New’ Tower Federal Credit Union app (apparently new as of 16 Jul 2024) doesn’t work at all (on my iPhone 15 Pro Plus w/iOS 17.5.1 or my iPad (10th gen) w/iPadOS 17.5.1). TowerFCU completely redesigned their website/user experience, but the new mobile apps don’t work at all. I tried getting in with the new app before resetting my password (a requirement with new ‘User Experience), but the app just displays a blank white screen. I tried using the apps again after I reset my password, they still didn’t work after the reset, so I deleted the apps from my iPhone and iPad. Then I downloaded new copies of the apps, and tried to access my account using the apps. It still didn’t work. The only thing the new app does is display a blank white screen. If I ‘swipe up’ then I see the bank logo, but when I release that disappears and all I see is the blank white screen. TowerFCU needs to try again…
Title says it all. Before, you could click on your account and see withdrawals in red text and deposits would be in green text. And visually, that was super clear, and it was easy to just scan through your account to make sure that each new withdrawal/deposit was something that was intended. Now, probably in attempt to make the app look more modern, it’s just a wall of white with black text which make it visually much slower and more difficult to use. Please bring the old way back!
I like that you can add and view external accounts. However, they really need to add a feature to change the order of accounts. They added the ability to hide accounts which is nice, but would be better to change the viewing order. Also, the financial management services (spending trends) is not functional. No data is populated here. This tool was much better in the previous version, with the ability to view spending trends, set a budget, and more. Please enhance this tool.
Just downloaded the new version and so far I don't like it. Why did you feel it was necessary to change the interface so radically? The Accounts screen on my iPad doesn't look like what you have shown here. There seems to be a lot of empty white space now. What happened to the widget? What does Snapshot mean? The only good thing I've noticed so far is that the check images are finally showing up. Of course they are rotated 90 deg, which makes them unreadable.
The update is terrible in many ways. - The mandatory password reset does not use your previous MFA method. Anyone who can get your texts can reset your password - The password reset form requires dashes in your SSN but does not tell you that - There are hidden password complexity rules - The new account alert settings are missing features in the old system - Can’t seem to change the order that accounts show in the app - Please rollback Tower!
My iOS is up to date (I just checked for software updates), and this new app doesn’t work at all. All I get is a blank white screen and if I hold it down I just see the TFCU logo, nothing else. I’ve deleted and reinstalled it twice now this week and it’s still the same blank white screen. If this is fixed in an update by next week I’m changing banks.
This update is terrible! It will not accept any user information I put in. The information I’m entering is correct and the app responds with not valid. I was able to access the previous original version with zero problems. Now I can’t do anything! Useless! How am I supposed to see account balance or transfer funds? There’s not even a support # to call.
Removed all the beneficial functionality from before. No more budgeting and net worth feature which was incredibly helpful. Now it struggles to accurately track my monthly expenses. Sure it looks better, but for a banking app does not work nearly as well. I’d rather it look ugly and work. Please contact the software developer your hired and request a refund lmaoooo.
This app is so bad, I’m planning to dump TFCU altogether. 90% of my banking is done online, and they have made it frustrating and nearly impossible. Good luck to anyone attempting to deposit a check… the UX is the worst I have ever seen of ANY APP. Not only that, deposits are no longer immediately available if under a certain amount. Absolute garbage!
Ever since I updated the Tower app, I no longer get any response - just a white screen. It’s been broken for a week+ now, and it’s quite frustrating that the system is unresponsive. I have an iPhone 15 Pro Max; my wife also has the app on an earlier model iPhone and it functions for her. Quite annoyed at this point.
There is so much I could write here after using this new app for 2 weeks but I don’t have the time. I had to delete it and download it again because of yet another glitch while making a deposit. It is very frustrating.
As of Aug 31, 2024 the app doesn’t work. iPhone 14 Pro Max 1TB, iOS 17.6.1. As others have reported here, the only thing the app does is display a white screen. If I swipe up, I see the Tower logo but it otherwise does nothing. I have rebooted phone, changed password, and completely uninstalled and reinstalled the app. Please advise
Same as others, just blank white screen, everything up to date, deleted and redownloaded. Can get in fine on browser, but used the app routinely. Guess it works as a de facto flashlight. Been a week and no fix in sight
Worked fine until this morning when it said “Disclosure not accepted “ and it will not proceed from there. BTW, the new app is fine, but the previous one was better.
Was working fine before the new update now I can’t even sign in keeps saying wrong password but when I log in through safari it works with my password.
I thought I liked the new update and then I tried to login tonight and it said to accept disclosures that I already accepted, but it wouldn’t refresh the disclosures now I can’t get into my account.
Like a previous reviewer, I too am unable to access the app at all on my iPhone. Several attempts to delete and reinstall have been unsuccessful. This is extremely concerning for banking customers.
I agree. This new update is no good. When I put my user name and password in, something starts spinning and then the page goes blank. Cannot login. Why do they keep changing things. It was all working so well.
I’ve been using the app since it was made. Always work well until I updated my iOS. Now it just crashes once I sign in. I’ve attempted reinstalling several times but nothing.
This app and the tower federal credit union services in general are incredibly frustrating to try to access online. Their security protocols are so excessive as to prevent you from accessing your account. The app logs you out regularly and locked you out of your account if you don’t use it frequently enough. There are requirements to be called by a phone to login, but the call never comes. If you try to link checking accounts to the account, it rejects you. I have used apps with many other banks and never found anything to be so restrictive. I have to help my parents with their apps all the time. It is particularly frustrating because many of tower’s users are retired and their excessive security protocols prevent these users from accessing their account.
This app is great. It doesn't have all of the features of the main website (e.g. paying bills, financeworks, etc.) but does cover the basic functionality you would expect from a mobile device. This app allows you to view your TFCU accounts, transfer money and best of all deposit checks directly from your phone by taking a picture of them. This means you no longer have to go to the bank to deposit checks, you can deposit them directly from your phone by taking photos of the front and back of the checks. There are some minor bugs I've experienced (especially when trying to track credit card activity), but the deposit check feature more than makes up for any shortcomings this app possesses. Get this app now!!!
This is an indispensable for Tower Federal members especially if you don't live in the area. I've been a TFCU member since the early 80's and, even though I've had several moves and have been living in Arizona for over 20 years, Tower has been my primary financial institution. Using this app not only allows me to easily check balances, transfer funds, etc, it also saves me from ATM access fees by showing me where the no-fee ATMs are in the area. I haven't had the chance to use the scan to deposit check yet, but the next one I get I will try (hard to test since Tower makes it easy to set-up direct deposit and bill pay). Free, easy to install and use and saves you money. Who could ask for anything more?
Living in Georgia, but having TFCU as my bank has been a bit of a hassle over the last 6 years, especially when trying to find an ATM that doesn't charge me a fee or making a deposit (which I had to do by mail). This app solves both those problems, with the ATM locator and the recently added remote deposits. Overall, the app works well. I can check my balances and make transfers between accounts (including making payments on my auto loan) easily. The only drawbacks I've found are that you can't pay bills through the app and the remote deposit function could be a little easier to use. Definitely worth having, though, if, like me, you live 100s of miles from the nearest TFCU branch.
I don't at all like this new version. While I appreciate increasing the font size, it's too big--the display of each transaction takes up a third of the screen, so you can only see three at a time. Also, why sort and separate them by date? When balancing my checkbook I don't care about the date it went through. I'm looking for check numbers and vendor names. It takes a lot more scrolling now, which is awkward when going back and forth between checkbook and iPhone. Also, the balance amounts on the summary are unnecessarily large and bold. I don't want people across the room to see my balances!
This app works very well. I recently used the mobile check deposit feature and it worked great! Since I almost exclusively do my banking online, this app has made it a lot more convenient to check in on things on my phone. I would have given the app 5 stars if I was able to view my credit card (Tower Mastercard) details such as transaction history and recent payments. I am able to view my car loan and its details, but not my credit card. I would love to see additional features added, such as the ability to schedule recurring transfers.
It’s safe, convenient, fast and FREE. Tower members must sign up for FREE Home Banking at www.towerfcu.org to login to the app. BANK 24/7 Manage all banking transactions on the go. It’s like having a Tower branch at your finger tips at all times. Use it to check your balances, transfer funds and more. FEATURES • View account balances and transaction histories • Transfer funds between your Tower accounts • Pay bills • View and activate your cash back offers • View rates • Locate a surcharge-free ATM or a Tower branch near you SAFE AND SECURE Tower Federal Credit Union’s Mobile App uses the latest encryption methods available, combined with SafeLog sign-in security. Your mobile device carrier's Internet access and text messaging rates may apply. Federally insured by the NCUA. For more information about Tower Federal Credit Union’s Mobile App, visit www.towerfcu.org. To learn how we protect your privacy, please visit https://www.towerfcu.org/pages/pdf/privacy-policy.pdf
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