I have been a member of Town and Country Federal Credit Union for over 20 years. I have always found the staff in both the Scarborough and South Portland branches to be very friendly and helpful. Six years ago I moved to Illinois. I maintained my accounts while living out of state. I never had any problems accessing my accounts or using my debit card. I did need to join a CU in Illinois so I could take advantage of shared branching services. I will be happy to close out my account with my CU in Illinois next month as I will be moving back to Maine. Terrible “red tape” to do any transactions. Poor customer service. Looking forward to coming home and visiting in person the TCFCU locations where I feel welcomed and where it is easy to have my banking needs met.
We’ve been members with TCFCU for many years and have always had a great experience with them. They were honestly very refreshing coming from BoA prior. But their app has always been pretty lacking. I’ve had a bug with my online banking account name for a year now and they can’t seem to figure out the problem. The display name is literally not displaying correctly in the app. They have been “working on it” but really there hasn’t been any change in a long time. For such a small local business I really expected a bit more considering how patient I’ve been. There’s also not really any true two factor authentication which is pretty scary in this day in age. We are unfortunately starting to search for different FCUs in our area that will offer more and won’t have the bug we have suffered with for far too long.
First refusal was over the daily limit. So changed amount. Then they said can’t do to changed amount. Why couldn’t they say that the first time. And all this to deposit in there institution. And side note. Want co signers even holding the full cash amount. Been with them for a long time. Won’t give u a chance on a loan. Nothing. I’ve always had steady direct deposit for good money. If your middle class they won’t help u at all. Wouldn’t even give me a line of credit on a owned waterfront home. Very disappointing and discouraging bank. Not happy at all. Unbelievable really. Not pleased at all. Hurt my feelings really. Not happy at all. Worked hard to be where I’m at. They don’t care
I love this app, but depositing checks on here is an extremely difficult task. My checks are always neat, and lined up right where it says it needs to be, and I’m always retaking the photo.. pretty annoying. Other than that, app works great.
App often won’t let you login. Face ID basically never works. Even when you put your password j. The app still crashes or freezes or displays an error that it can’t find your account. Very frustrating and tiresome.
Back the first time when I had Town & Country federal credit union there was never an app like this. Now that I have opened a new account and the representative who helped me set it up told me all about it I am psyched! I just did my first mobile deposit and it went through easier than ever!
I use this app on my iPad, mostly. Phone occasionally. I don't get why I can't deposit checks with the camera on my iPad. Has to be the iPhone only for that. Also, I wish they'd bring back being able to transfer money into another person's account, like you used to be able to do on their website. It was a great feature I used frequently. Other than that, I can't think what else I'd like this app to do. I'm glad to have it.
Very temperamental, most if the time when making deposits it crashes directly after snapping the pic of the front of the check. I have to login several times because if this and sometimes have no luck at all and have to go to the branch o make the deposit. When it works, 25% of the time, it is really slick. Other functions work well, XFR, balance check etc, but the deposit feature is very buggy. Unfortunately that is my #1 use of the app.
I love this app, I use it everyday from my phone to view transactions and pay bills. The only thing I wish was different - I wish you could view a running balance in the accounts history screen. It lists your transactions but doesn't show the acct balance after each charge. If this change was made I think it could mimic my checkbook exactly! I'd like that
A wonderful mobile banking app overall. Easy for banking on the go. I'm glad that I'm able to transfer money from my different accounts, but I wish I could transfer money to other members already associated with my online account. Once I am able to transfer money to other members, I will give this app a five-star rating!!!
Not only is this credit union fantastic but this app matches their wonderful and then some! Definitely worth the 30 seconds it takes to download considering the over draft and late bill payment fees you'll avoid but always knowing what's going on with your finances!
I love using my town and country app! I just throw my paycheck in the checking and do everything else VIA this app! I can monitor my spending and keep my shopping habit in check :) great app! My only issue is, I like using the eye scan to get into it, but it could definitely use a second look, it's doesn't work too often
Except online banking glitch. One problem is not being able to update the recurring bill date of an online bill. I want to change a billing cycle to begin on 1/16 (from next payment on 1/24). I can change one payment but not a recurring bill to a different date rule. There is an option but it doesn't work. A bug!
I love the idea of this ap but I have an older I phone and the picture quality is not sufficient enough to deposit checks. It works great with my husbands newer IPhone. Great idea for sure, specially since TCFCU does not have many locations or great hours. Look forward to using it when I upgrade my phone!
I love this app. Especially the check depositing on your phone. No need to visit branch whenever someone writes you a check. Just two pictures, front and back of check, and press deposit and you are done.
With the Town & Country Mobile Banking app, you can access your accounts anytime, anywhere from your mobile device. Check your available balances, view transaction history, transfer funds between accounts and find the nearest branch or ATM. Your finances, on the go with Town & Country Mobile Banking. To learn how we protect your privacy, please visit http://www.tcfcu.com/custom/fi/tcfcu/fb/disclosure/Privacy-Policy.pdf