You know…that moment when it feels more like Home than an institution or business
I noticed right away the attitudes were different than a normal bank very much more personal than I’ve ever seen. It’s like my first payment I was almost late and they called me the day before and said hey, you want to make that payment it’s due today. They told me they want me to succeed rather than pay any penalties and fees, I knew right then I was home and I’ve been there over 15 years now. No need to go anywhere else. So to my friends thank you for all your hard work and dedication to me. See you later. Ernest O
There are two components to activate the ap. The first is the ID and the second is the password. I store them in an ap, “KeePass Touch” which holds IDs and generates very secure passwords and stores them. You have to be able to put both of them into the Travis CU before it will work. Here is what REALLY happens: 1. Copy ID from KeePass. 2. Go to Travis CU and paste the is into the Travis ap. 3. Copy the password from the record in KeePass. 4. Go back to Travis CU, only to find that the ID is now blank. 5. CURSE! My bank apps, note BANK apps, don’t erase what I put in for the ID when I get the password so I can put see my status. The Travis ap is useless and uselessly stupid. I received a note in response to the above comment. It said: “Hi! We apologize for the issues you are having using the KeePass program with our application. Please set up our Touch/Face ID inside the application for easy login. Thank you for your membership.” There’s just a little weakness with the above suggestion: YOU HAVE TO BE LOGGED IN BEFORE YOU CAN GET THEM SET UP!!!!
This app used to be great and I never had a problem with them before now, this new update made the mobile deposit much worse to the point it’s unusable, first it automatically try’s to take the picture for you and doesn’t read the check correctly, after I took it manually a second time it still said it couldn’t read it and asked me to do it again. The third time it finally worked, that is until I woke up the next morning and saw that they reversed my check because the image was unclear but I looked at the images on the app and could read them fine. Unfortunately most of my check went into bills so now on top of my check being reversed I’m now in the negative and they charged me a reversal fee for their faulty app. Hope to get this taken care of in person today and if they can’t help I will definitely be closing my accounts.
I haven banking with Travis Credit Union for many years and it been a superb Bank and their customer service is amazingly excellent. The Union financed my 2012 Toyota Camry Hybrid was very happy with their apr. During the time of COVID 19, they were very supportive. I have now paid off my car loan and will be willing to go back to them for another. Thank you Travis Credit Union for your services.
I am disappointed with the new app. Maybe this is the bank but instead of withdrawals going thru within a day. It takes 3 or more. And this is business days. Deposits take longer. They are sitting there pending and I am waiting for them to go thru. Also not all of my purchases show up as fast. I bought something and it didn’t show up till way later that day and it took 3 days to go from pending to being taken out of my account. Yeah this upgrade gives you all kinds of bells and whistles but now it is slower and super annoying. Also it’s down a lot more than the old app. Just goes to show all that stuff you added just makes it run slower. Just not a fan of this slow and all kinds of useless junk app.
Update! App still isn’t working properly. Still cuts off several choices for screens and is so oversized it’s hard to see anything. I’ve even tried deleting the app entirely and reinstalling to no avail. And no, I’m not going to change my entire phone settings just to placate this one app. Why is it like this? Please put it back the way it was! I don’t know what happened to the app but all of a sudden everything is oversized and half the choices are cut off the screen completely. I can’t scroll properly and have a hard time accessing what I want. I didn’t see a recent update so I don’t know what’s happening but can someone tell me how to fix this!!!
I have loved this app and never had any complaints. However with the recent update, I can no longer deposit checks with the app. It allows me to enter the amount, but when I tap the button to take a picture of the front of the check, the screen turns black and nothing happens. I tried multiple times, and restarted my phone; still doesn’t work. I hope this feature is fixed soon, as it is the most convenient part of the mobile app for me.
I’ve been using this app for years with no problems until the recent update. The new auto capture feature for the deposit never works properly. The old version had a manual capture that worked just fine every time but now I have to wait for the auto capture to fail multiple like it always does before it will allow me to do it manually. It makes the whole process take way longer than before and it’s very frustrating. This issue combined with some problems I’ve had with my local Travis branch makes me not a satisfied customer overall.
I have credit cards with Discover, USAA, Chase, Umpqua, and TCU. Travis credit union is the only bank that charges me a fee ($10) to make a payment on my credit card every month from my external primary bank with Umpqua. Every other credit card company let’s me post payment from my Umpqua account without fees or issue. The only reason I haven’t closed my TCU is because it’s my oldest card. TCU was also the slowest bank to respond to requests for info when I was waiting on approval for a loan about a year back. I’ve been with TCU since I was a kid and have had increasing fees paired with declining service over the years.
It has served me so well for ten years. I’ve used this credit unions banking services to solve a variety of financial problems. The personal and professional service is always prompt, thoughtful, confident, and courteous. I highly recommend this credit union especially its mobile banking app which gives new freedom of movement to its customers.
Travis CU at the (Napa) Branch level is always awesome; but any communications with bank management is not, the bank makes it difficult to communicate personally, phone choices lengthy, when you do get the right route wait times are ridiculously long, and getting correct paperwork or results is far to often difficult.
TCU pays attention to unusual activity in accounts. Several times I’ve been alerted when it appeared that I wasn’t the person using my account. I’m so grateful because once there was fraudulent activity and they caught it and immediately alerted me. Thank you for being on top of things.
I cannot complete my banking on the mobile app. Does not display accounts/transactions correctly. Can’t see some at all. This only occurs on my primary account , not on my other account. It is not my phone, my other account works fine. I have contacted support and went into the branch to try to resolve. I’ve tried everything requested including deleting the app and reinstalling. No one can seem to figure it out. Very frustrating. I am considering closing my accounts and moving to another credit union. Very frustrating.
I’ve been very pleased with this credit union. So nice to deal directly with someone and receive a call from a familiar face. Thanks for the help with everything. I hope you’ll continue to allow Lobby hours with contact with a real person. Thanks!
When it works, the app is excellent. But I have had more failures with it than success. As such, I am not thrilled by this app. I hope the developer can investigate this and make it as stable as other bank apps like US BANK. If it is stable in the future, I will change my rating of the app.
I’ve been with Travis credit union six years and I haven’t had a problem with them yet, the only true con they have is how secure they are and how many loops you have too jump through. But it helps me feel safe with my money. An amazing bank!
I have always like the thought of going into a bank to know my community. I have had my app for sometime now and it brings me peace of mind knowing I can check my balance and last transaction on my phone. I really appreciate it this so much.
Can’t get one to pay off truck because haven’t made payment in a while! So double edge sword can’t get a loan to pay it off so I must sell my truck to get credit to buy another! What is wrong with helping me get better credit? I’m a 100 percent disabled Vet and need help and your a military credit Union. Help me please…
The exception is logging in. I’ve only been able to log in on without help maybe 3 or 3 times a year. Something always seems to go afoul. Usually I run out of tries and it locks up. Many give me another attempt without locking up. Thanks.
This new update was a long time coming. It’s now miles faster when I login, transfer money, and even depositing a check. Looking forward to seeing how they build off of this upgrade.
When I try to login the app brings up an error that prevents me from logging in. I can’t even access your website on my phone to report the issue! Called and the lady refused to listen saying my password was incorrect which is was not! It worked perfectly last time I logged in and has not changed since then! I love the update but this error is preventing me from paying my rent and other major tasks!!!
TCU’s new digital banking app, released today, is a game changer. Finally, an app that’s intuitive, easy to customize and with features longtime members like me have been waiting for. Definitely places Travis among the frontrunners using today’s finance technology.
Travis keeps making horrible changes. There’s nothing wrong with the way things were done and they keep changing trying to make it easier for them saying it’s user-friendly for the customer which is not. As I’m writing this right now it doesn’t even show the words that I’m saying probably because of my title horrible Internet banking. So disappointed in Travis Credit Union I would recommend it right now to anybody .the
Trying to help my mother with her finances. They don’t have option and your name has to be on the account. I know hospital come up with option to help family member.
Having the Travis Credit Union mobile app has made banking easier and it’s always available. From making in house money transfers, opening new accounts, to sending money to anyone, anywhere, anytime, all thanks to the use of the app.
I still find it is hard n not easy to bring up features I want. Years ago it was great. I struggle every time. But I have been with TCU since the eighties. They are courtesy n helpful in the bank.
On top of not having an updated debit card with a tap reader, the app also lacks. There are no widgets, no banner alerts when I spend money. No way to decline a purchase, they charge it and charge you an overdraft fee like a traditional bank. My other banks decline it and text me to get my things together lol It finally has mobile deposit, but it glitches just as much as the face recognition.
I have a auto loan with this bank. I wish I didn’t though. I can’t get the app to work. I made an account, it logged me out after one use. Now I can’t log back in. The Face ID didn’t work. I changed my password and it still didn’t work. What the heck is wrong with this app. I couldn’t even transfer money into the account from my normal bank. This is just a terrible experience. This might just be the worst banking app
Kim with call center 3051 She was a 10+ I’ve been trying since I bought my card to get this set up and she was wonderful with me today thank you thank you give her a raise
Olivia from Vacavill branch one of the bank employee help us to open account, Hassle free process, although I'm work she still work out to help me open my account and my husband. She is very helpful and nice.
It’s been better than it has in the past. I’ll give the app credit where it’s due. There’s still improvements that can be made of course. This app just needs to catch up to the competitors.
Sometime the mobile app and online app won’t let you sign in. Says my password is incorrect even though it’s not. Then days later, is accepts the same password. Unless you have to reset due to repeated attempts.
Why would you release an “update” that disables a working app, and replaces it with an app that isn’t even working yet? This is reminiscent of the last time there was a major overhaul, when the new version took approximately 157X longer to load anything than the previous. Maybe next time, can you please make sure whatever you’re releasing is actually up and running first?
Would be more convenient if we could make our loan payments with debit card or electronic transfer instead of having to buy checks just make a payment to you. Nobody uses checks anymore. You should get with the times.
Had login issues saving passwords or using Face ID with previous version, improved with update. Zelle does not work. It’s not even visible from within the app, even though the website says it should be there. Using zelle app routes you back to the TCU app with no resolution. Almost there!
I’m so frustrated that I am seriously considering closing my account and moving to another bank. If the app is so bad, how are they running our accounts and handling our money. Today I’m complaining about no dates , no check numbers, activity dates not shown , I will make a list of all my complaints and call you 😟
Great service and experience all ways have had good service and customer help . Been a customer for over 20 years . Keep up your great service. Ralph Brockway thank you 🤠👍
It at least functions now. It still looks like it was designed in 2003, and it is slow and painful to use, but at least I can check balances and deposit the occasional paper check.
It’s a big breath of fresh air when I walked into this branch to open up an account very friendly and welcoming so I recommend new customers to come in thank you kelvin Wilson
Thought it would be nice to work with a local bank. The app is light years ahead of what it was and still trash compared to other banking apps from a decade ago. Seem unwilling to work with customers when there is an issue. I regret opening an account with them. Once the card is paid off I’ll be happy to close my account and be rid of them.
The new update on the app made online banking worse in my opinion. I’m constantly going into the nearest Travis near me and asking many questions because everything is so much more confusing. A lot of my money gets held for absolutely no reason. I get helped but then it happens again.
Every time I try to do a mobile deposit my screen goes black. My camera works perfectly fine. I have to kill the app after that and try again. Same thing. This isn’t the first time I tried to deposit through app.
The Travis Credit Union Mobile App gives you access to your money and an array of online financial tools whenever and wherever you need them. We’re focused on your financial wellness, so our app is loaded with great features that make managing your money quick, easy and convenient. Manage Your Accounts … The TCU App lets you review balances and transaction histories, transfer funds between TCU accounts and view images of checks posted to your account. You can also access our free Bill Pay system to schedule and pay your recurring monthly bills. If you’re splitting the tab with friends or want to send someone money electronically, we’ve partnered with Zelle® so you can make person-to-person payments directly from the App. And Do So Much More! • MyCardInfo – View your TCU credit card payment information (pending and posted), current balance, recent transactions and pending authorizations directly from the TCU App. • MYINSIGHT – Determine your net worth with this easy-to-use digital money management tool. Get the big picture of your financial wellness so you can take action! • Mobile Deposit* - Deposit paper checks directly through the TCU App. • Zelle – send or receive money using Zelle right from the TCU App. • Biometric security – login using your fingerprint or Face ID for added security. • Apply for Loans - Apply for an auto, RV, boat, credit card or other loan directly through the TCU App. • Secure Messaging - Send and receive secure messages while logged into the TCU App. • Alerts – Schedule and edit your alerts on the go! • Current Rates - Get real-time, current interest rates for all of our financial products. • Find Us - Search for TCU branches and ATMs near your address or ZIP Code. • Contact Us - Use the “Contact Us” tab for telephone numbers, addresses, hours of operation and holiday schedules. • More great features to come! Download our TCU Mobile App today! Thank you for your membership. * Mobile Deposit is available only to members who meet certain eligibility requirements. TCU’s standard check hold policy applies to deposits made using Mobile Deposit. Checks deposited after 3 p.m. PST will be processed the following business day. The daily limit for mobile deposit is $20,000; the weekly limit: $40,000, the monthly limit is $60,000. iPhone is a registered trademark of Apple Inc.
