I like the simplicity and few options for almost all our needs. Only missed the Bill Pay. Is easy to navigate and fast. Keep the easy and minimalistic format, even if bill pay can not included. Update: bill pay is excellent too. My only complaint is that we receive a fee if don’t make at least 2 or 3 pays on the site per month. I consider it unfair.
I have not been able to log in or use the app AT ALL since early August 2022, it is now nearly September 2022. Every time I attempt a login, I get “unspecified host error” as the message. I have tried closing it out and reopening the app, uninstalling and reinstalling the app, and nothing works. I am at my wit’s end. I live on the west coast of the US now and there is obviously no branch nearby for me to deal with my banking issues. Online banking used to be easy with TFCU, with the exception of Bill Pay costing you money if you don’t use it “enough” by their standards. Trying to make calls to TFCU to address issues has proven very difficult because of the difference in time zones. I have been a member of TFCU for 15+ years, and wished to remain with them as my father and I have gotten to know many of the TFCU employees personally, but the quality of usage and technology as we move forward into the 21st century has been getting poorer and poorer. I may have to begin to consider closing my account.
This update is very frustrating! We now have everyone’s bank information, that we are linked with, in our pocket branch, and they have ours. There is no privacy and your linked account can now be transferred in and out of, by other than account holder. I found out, you can hide the linked accounts, but then cannot transfer into, unless you unhide.
My mobile deposit was not accepted it says poor image. I looked at the image and it is clear This has happened before. I have to repeatedly redo the deposit. I think the system that evaluates the photo needs to be reviewed. Something has changed. I never had this issue until the last few months.
I love Tfcu but I have a slight issue there is not enough room for those who are trying to re-establish there credit I have a prepaid credit card for a while never was offered another credit card to try to get credit I need. There are no loans with higher interest rate to help. You all should be more empathetic for your customers.
The app looks like it was made in 2010, it’s hard to navigate and took me about a week to get set up. My account was blocked for unknown reasons and I spoke with tech support who kept giving me the same information. Someone finally actually looked at my account and then resolved it. The app is confusing and looks outdated. More effort should be put in especially now when most banks are closed and we have social distancing. I have other bank apps that are user friendly and have a clear layout. I’m 29 and I’m saying that so imagine someone in their 70’s trying to use this thing.
I’ve been banking with Tropical Financial Credit Union for over twenty years, and I am so satisfied with all the services and programs they offer to the working class people like me and my family. Exceptional customer service! Thank you very much.
Over the years some things have improved on the website, but it is now less mobile friendly for me since I have been unable to print my cleared checks. This is essential to anyone needing proof of payment and preparing for tax season. ZELLE is needed in today’s world!
Zero ways to transfer money between external accounts
1) you can’t do anything with this app! Cant even manage the debit card, it makes you download another app just to do that. 2) there’s no way to transfer money between external accounts, i.e. NO ZELLE INTEGRATION! What a joke. If I didn’t have an auto loan with them I’d cancel my membership. It’s like their banking system is stuck back in the 90s 🤡
Almost every time I go on this app it CONSTANTLY says it’s unable to show my account or get access to it. EVERY time!!!!!!! This is horrible. It wasn’t this bad before but it’s done this for a while now it’s it’s extremely frustrating when I can’t access my own bank account because of some ridiculous error. FIX THIS!!!!!!
This app ALWAYS “updating” when TFCU system is down the banking app is as well. I’m tired of this app not allowing me to login in and if you put your password in wrong 2 times, you’re automatically locked out. Please fix this software it’s a inconvenience to the customers.
All of a sudden it’s been cropping my checks after submitted. When I submit they are fine but then rejected and the image days later is like completely different! So weird having to redo checks every week.
App hasn’t been updated in 9 month. Deposit camera doesn’t work anymore. Tried nailing my deposit to Miami. Came back k undeliverable. What up with TFCU?
Tropical Financial credit union is the best Banking / Lender I have ever had in my lifetime. The staff is amazing. They always make me feel like a valuable and respected customer. You dont have to be wealthy to feel important at this bank. I refer all of my clients to them. Thank you for your excellent service and kindness! Polly Stottlemire, Realtor Illustrated Properties
This app, tho it can be helpful. It’s terrible! I’m trying to see why I got 7 emails saying my account is at risk, but then offer no way to contact someone directly! “The call back” USELESS! No help there either! If u don’t have to use this horrible app?? DONT!
South Florida's TFCU on the iPhone! Works fast, no special thrills. Gives you your balance for checking, savings and loans. Allows transfers and has a cool ATM located for nearest locations to you. Also has easy way to contact bank. Great job, beats Safari login. No issues and thanks!!!
I used to use EZ Deposits and had no problems. Yes, I had to pay for a stamp. I don't live anywhere near an actual branch or partner branch so have to use whatever they make available. It takes me about 5 minutes to make a deposit now. I have only had it accept 1 or 2 deposits without an 'are you sure . . .' question and I've had 1 deposit returned. I get quite a few rebate checks and it seems like it's not quite equipped to take a check in any form, not just a standard check.
App is great but missing key banking features that are new and are safer for its users. The first key feature that has been a great success that apple implemented was Touch ID if you guys can utilize this feature and scale the app to fit iPhone 6/ 6plus great. Apple pay would be nice ... Easier payment option will be waiting ... Christmas is around the corner also maybe a widget .... But that's me being greedy.
I like the way the app works on my iPad. It's great to be able to tap the accounts and they turn like tiles. I also like the transfer funds tab. I use finance works, so I still have to use my laptop to access it and categorize my spending, etc. I also like bill pay better on the laptop. Shows all recent payments in one column. Add/improve those two things and it would be about perfect.
I would leave half a star i i could. Need to have more electronic bill payments and remove the money from each account when a check is cut. It's misleading when a check is paid out u can't tell if the money was removed for The account and then the bank charges you a NSF fee when it partially their fault for the functionality and incompleteness of their website. Need to add payment manager to the app Instead of having to sign into the website. not convenient or mobile friendly. If you want an idea for an app go open a Citibank account, download their app and design yours off of theirs. Thinking about closing my account with tropical because how they operate/function effects my money. They also don't release my payroll check until 8-9am on payday when everyone else's gets released at midnight.
Overall the app is great and extremely convenient. However the new implementation of the Touch ID has wavered my stance on the app. I have tried multiple times to activate the Touch ID setting but only half of the message is displayed in the pop up and it will not allow me to accept in order to activate the feature. Fix this please!
Within the Tropical Financial Credit Union Mobile Banking app you can check your available balances, view transactions, view history, pay bills, transfer funds between accounts, view and activate your cash back offers, and locate a local branch or ATM. To learn how we protect your privacy, please visit https://www.tropicalfcu.com/docs/E%20Privacy%20Policy%202012.pdf
