I really enjoyed using the app and the convenience of being able to deposit checks and check my balance but this new update has made it pretty much miserable to even have to open it. The transaction display is lacking and looks like an older version. It kept telling me my deposits could not be processed but then 15 minutes later they were deposited into my account. I’d rather you go back to the old version. I’m not sure what is going on in the new one but it needs some work. With that being said I do enjoy banking with Truliant and their customer service is top notch. This app though... not a good representation on the bank itself.

5 years ago, Big G 873

Tru 2 Go Mobile App

This app has made my baking with Trulaint so much easier! It has cut down my phone time by 60% and my physical banking time by 30%. With the ATM assistance right on the out side of the building that made baking even easier. And if problem at the ATM’s (I can just walk right in if I need to, if they’re open). Face to face customers service is off the chain at the Prosperity Church Road, Hunterville and Back Creek road locations! I enjoy greeting the people as I walk in, the loan folks and the loan folks on the phone. The are all knowledgeable, friendly and can make things happen for you in most cases. I am so glad that I’m switching all my finances to Truliant over the course of a few years. Gregg M

5 years ago, aahodge03

Breach of Security

I have been in contact with the bank for almost a year now regarding a breach of security with this app. When they removed the credit card platform to an independent app information that was not mine was saved as default contact and no matter what I do the program still defaults back to someone else’s information that is not mine. I absolutely loved banking with Truliant until this happened and appalled at the intentional neglect on their behalf to not fix the issue the minute it was recorded .

10 months ago, jtb_33

Truliant “fixing” things that aren’t broke

I’ve been a Truliant Member for 17 years, and this last mobile update is so dumb I’m considering switching banks. I transfer money between accounts CONSTANTLY for various reasons. I have 4 accounts with Truliant, all used for various things. Well, with this last update Truliant have either completely removed the transfer buttons or buried it somewhere in the UI making it impossible to find. Where the transfer button used to be is now a “credit card” and “loans” button. WHY truliant, for the love of god why, are two things I DONT USE part of of the MAIN user interface and not a sub menu? And why do I have to login in via a web browser to transfer money in 2022? PLEASE fix it or I’ll be taking my money elsewhere.

5 months ago, SoundMan87

Thanks for fixing Voiceover accessibility.

About a year ago, the app broke the ability for Voiceover users to view itemized transactions. last night the service went off-line completely, and I was hoping they would fix this issue. Much to my delight, the transactions are now reading as expected. Thank you and your developers for caring about those with visual impairments.

4 years ago, alicanealministries

Great Credit Union, but Needs to Fix Errors

I love Truliant and how it functions. This app is okay. However, it would be much better if it would stop giving errors and freezing when trying to view your account. Also, when you attempt to deposit a check, it sends an error sometimes there as well. Other than that, pretty decent app and very convenient.

9 months ago, D3debbie

They need to set the voice over settings in the app

I don’t know what Truliant did to the app but it is terrible. My voiceover did not work with the app it would not tell me my transactions to need to fix assessability‘s. I talk to them three times every since I switch to the new iPhone 14 Pro, and when 16 iOS came out the Truliant app just completely broke so they don’t know how to fix it because my assessability did not work with the app and I’m wondering if I should change to another bank and hopefully the app will work because it used to be wonderful and I don’t know what they did but they totally screwed it up

3 years ago, sikng

New Update

The new update is terrible! It does not separate your transactions by date anymore, making it difficult to clearly see your history. It also has no clear distinction between pending transactions and completed transactions. They are at the top and it does say pending underneath them, but without clear separation, or bare minimum a font of boldness change, one can easily get confused. They had something clear and efficient and threw it all out the window. I almost exclusively bank via the app. I do not want to switch to another credit union, but I might have to if I can’t easily see my banking history.

5 years ago, GoodReviews24

Great App

Truliant’s Tru2Go app is always available. It’s a consistent experience when I log in (Face ID is the best!) to review my account, make transfers and occasionally look at money management. I wish the go to my card feature was better integrated, but I set up a reoccurring payment so that I don’t really need to use it. If I did, I would take off one star. I love Truliant and have been very happy with the app, overall.

4 years ago, bubba_dan

Good but needs work

I like the app and you can do MOST of what you need to within the app except for one important thing. The information doesnt show up on the External Funds transfer page so it makes it a little difficult to make a payment on my credit line without using a computer. In other words i cant make a payment from a different bank account using my phone. Fix this issue and it would be 5 stars.

2 years ago, Vouser 2020

Problematic for voiceover users

The app itself is quite user-friendly with voiceover, but when a ad, or informational banner shows up such as auto loan or home loan offers there is no way to dismiss it as a voiceover user. The app Hass to be completely closed and reopened in order to access account information. Please fix this ASAP!

10 months ago, RaleighGR

App works well save mobile check deposit

The app does exactly what it says it does but there does seem to be an issue with the Mobile Check Deposit module. The only way I’ve been able to get it to work is rotate the device several times until it registers that the camera is pointing down at the check. Maybe something related to sensor input?

6 years ago, Pocket 'O Joy

I love this app

Aside from giving me free money, I can't think of a way to make this app better. It works smoothly and reliably, has great check deposit (and the money is available in hours!) and they constantly have features I didn't realize like finger print sign in and account overview (without logging in - if you like)

10 months ago, Ash242424

Missing functionality

The limit for a check deposit per day is $7500. I thought it was per check. I submitted a $7500 check and it went through. I then submitted a $250 check and it went through. Because the larger one had to be reviewed, it ended up getting kicked out because the system shower I had already deposited $250. There should be error checking to let me know I could not submit the $250 check because I already had $7500 pending. I am an IT person, and that seems like common sense to me.

3 years ago, Ys j

Great App!

I like My Tru2Go App because I have access to make transactions, check my balance after every purchase everywhere I am without having to go to the bank. Additionally, if I have a question or concern about my accounts I can call, send email, and set up appointments, which save time and gives me peace of mind also.

6 years ago, Aliwupwa

Truliant App is so helpful!

I love this app! I love that you can add rewards to your card so you get money back for using at specific retailers, I love the mobile deposit and I love how easy it is to view all accounts from one screen! The bill pay feature also saves me so much time paying bills every month!

2 years ago, Keko2018

App

I like the app but ever now and then there is problems with the app… I have to go in a couple of times because it saids it does not recognize my information or I information in putted wrong but none of my information had changed

4 years ago, bizchecks

Check deposits

I guess i am used to Wells Fargo and Bank of America. Truliant’s heck deposit rarely completes without a “review”. I don’t get an already if the check was rejected. So i have to carry checks around with me until i remember to check and try again. It usually works the second time around.

4 years ago, itizwaitiz

Popmoney

Popmoney should be fixed to work like Zelle , every other bank is recognized by ZELLE except for this one. So when there’s an emergency and we need to either send or receive money...through popmoney we must wait 3 days!! While with Zelle which is 100% free to send and receive it’s instantaneous. The convenience of being able to send or receive money through a bank app is essential to satisfaction of the customers.

2 years ago, Truliant for the win!

Truliant is the best!!!

Everything you need all in one place! Easy to navigate and utilize. Only wish I have is that subscriptions had their own tab. I have a few linked to my account but can only manage them outside of the app.

6 years ago, Djjim315

Add Touch ID

I recently switched to Truliant from another local credit union (Allegacy). They use the exact same app and have Touch ID enabled to log in to the app. Please add this feature. It makes life so much easier! I don't understand why Truliant disabled it! Touch ID would make this a 5 star app!! Update: they added Touch ID!!

2 years ago, Pappy24

Connect After Moving

I absolutely love the Truliant app. It affords me the opportunity to bank at anytime of the day! I live nearly 3 hours from the nearest Truliant Bank, as I chose to keep them as my bank when my family moved. This app & shared banking are lifesavers. Thank you Truliant!

1 year ago, AlexAAMG

Easiest Banking app for Young adults

I myself are a young adult with a minors account all alone and I am easily able to access my account transfer money With just a few taps Thank you Truliant Bank for making it easy for a Young adult Like me.

6 years ago, lmbtmom

Credit card option errors

I used to love this app until they switched the credit card to a different tab I have been getting an “Internal Error” warning half of the time I try to open it. Not to mention I used to pay off my credit card by just transferring from my debit account and now I have to type in my bank information which makes it irritating. Before this, I’d have given it a 5 star rating.

5 years ago, Renee and Frank

Best Ever

I ABSOLUTELY LOVE TRULIANT!!! I’ve been banking here for about 26 years and I have both personal accounts and business accounts. I’ve done personal loans, car loans, line of credit, etc. I WOULDN’T bank anywhere else! Thanks for your off the charts service Truliant! 👍🏼👍🏼

3 years ago, Deese64

Easy to Use and Reliable

I really enjoy using the app and have not had any major issues with it. My one request is to have the option to hide other accounts like my savings which I don’t want to see every time I check my checking account. Keep up the good work!

6 years ago, Stars306

Needs work

I use to love using this app. Now I can’t use it. I can’t make credit card payments because the screen won’t scroll down for me to hit the payment button. It’s so much more complicated for me to look at my credit card information. I can’t transfer money to pay my credit card like I use to. I’m not sure why I still have the app because it’s much easier and efficient to go online and do everything there.

3 years ago, manny2919

Unreliable bank

Unreliable ... you constantly have to pay attention to what you spend Because the amount that you have in you checkings after spend may sometimes be the incorrect amount for a few days and before you know it you’re looking at a over draft Long story short ... if you spend big The majority of the time you won’t see it taken out of your account until 2 to four days

6 years ago, Dedwarmo

Truliant Visa was removed

Until October 9, 2017 I was able to see my Truliant Visa card in the app. It suddenly disappeared. I checked the Truliant website and learned that I must now deal with my card using GoToMyCard which is tucked away under the “More” section in the app. I can no longer use the “Transfer” function to pay my credit card.

11 months ago, like2br

Credit Card/Debit Card Block

I would rate this a 5 if there was a feature to temporarily block the card to prevent possible fraud when you are not using the card or attempting to locate the card.

3 years ago, madmomnc

Freezes up

Very frustrating as it tends to freeze up more than it should. I like to use the app to deposit check but with the freezing up it makes it a challenge. I usually have to shut my phone on and off which is really inconvenient and not be required to get the app to work.

2 years ago, QuinCe$6

I love this bank and this app. Especially mobile check deposit easy fast no issues

Thank you

3 years ago, B2NASTY

Great App

Love everything about the app except that the interact feature does not load when you click it and the notification never disappears

4 years ago, Chevyryder93

Issues

My PIN numbers keeps getting reset for the 4th time l can’t check my card information or deposit a check to my account

5 years ago, The old athlete

The app is awesome!

Look.... It’s really quite simple. I can move money, check balance and pay bills right from the app. Every account I have @ Truliant is right here at my finger tips! Yep that just happened...

4 years ago, CRW1948

Please Add

Please add/return feature to see Visa Balance and transfer funds from main account window. Requiring members to Go To My Card, degraded previous great feature. One Window to view and manage all accounts. Why did you think changing, improved members experience? Please respond.

5 years ago, YouWantWhat

Such a letdown

I have been using the Truliant app for years. WHY did the people that run the credit union make it impossible to just transfer money into the credit union VISA account from the credit union checking/savings account? It’s like the VISA account is no longer part of the credit union.

4 years ago, Blue708

Good app

I like the app but getting the new message icon every time I open it because of cash back offers is extremely annoying.

2 weeks ago, paratransit guy

Taking a pic of the front of the check is sometimes challenging

Taking a pic of the front of the check is sometimes challenging. Keeps messaging that the MIC#, which is clearly visible in the pic, is missing

4 years ago, NC-Simp

Convenient & intuitive

Wonderful app. So helpful in my everyday life. Saves me time and improves my financial credit rating due to the ease in which, I can pay bills.

3 years ago, hellokitty22jsg

The app is great when it’s working

You can never count on this app it’s either not working or they are doing maintenance and they wait till the weekend to do it. The weekend is not the time to be shutting down the app. Come on truliant get it together it’s 2021 and it’s getting ridiculous.

2 years ago, Chef Matt Martin

Truliant rules.

The title of the review says it all. Honest, people of integrity and a great online platform. I’m not kidding when I say there’s not to much else I’d ask of a bank.

1 year ago, wishy wood

Service

Customer service is an oxymoron with Truliant bank. The verbal and written items advise “to make an inquiry. Check your balance. Leave a messaged and will call you back” Bill Campbell

1 month ago, DJH710

Truliant is an Awesome Credit Union

I have been a loyal customer since 1993. They are wonderful to work with, and offer excellent customer service.

4 years ago, blueeyemana

App Not Working

This app hasn’t worked for me in months! It won’t open or even load anymore. I have tried to uninstall and reinstall it several times with no change! I used to love this app don’t know what changed but it is awful now!

6 years ago, MARKBDANCN

EASY

Once I found this app I was in love. So easy to keep up with my account since I'm using my phone only. I can see what's going on anytime anywhere love it

6 months ago, SDHHDC

Existing transfer

Nice app but slow in processing of existing from other bank account to this account. Takes forever to processed and deposited in three to four days later….

3 years ago, its me 영진

It’s good but it’s down a lot

The app is easy to use and it is very user friendly but everytime the app goes down it is down for long periods of times and there is never an update on when it will be getting fixed.

5 years ago, redimang

Could be better

Improved since but still like the old version better just my opinion other then that it’s great love the updates

12 months ago, 2ez305

Mobile Deposit Broken

Can't deposit checks with the app as of 10/10. Please fix it asap!

Description

Tru2Go allows you to access your accounts, transfer funds, pay bills, view and activate your cash back offers and even deposit checks!* We also offer a convenient ATM and Member Financial Center locator tool. DO YOU HAVE A SUBSCRIPTION FEE? No, it’s FREE**. We are pleased to offer our Tru2Go app with no monthly subscription fee for use of this product to our member-owners. IS THIS APPLICATION AVAILABLE ON ALL APPLE DEVICES? Yes. Tru2Go is available for the iPhone, iPad & iPod touch. For additional information about the Tru2Go apps, please refer to our Mobile App page at https://www.truliantfcu.org/digital-banking. * Bill Pay and Mobile Check Deposit are subject to approval. ** Your carrier may charge data access fees. Please check with your carrier or review your mobile phone contract for additional details. To learn how we protect your privacy, please visit https://www.truiantfcu.org//security-center/privacy-policy