Name: Trust: Crypto & Bitcoin Wallet
Rating: 4.67577 (191927 reviews)

User Reviews for Trust: Crypto & Bitcoin Wallet

4.68 out of 5

191.9K Ratings

3 years ago, dontcallmepablo

Mixed Reviews

I’ve been using this app for a few days now and it’s great. There are a few things that could be improved sure but this app works as described. For the reviews that mention losing money and such and how it’s complicated to transfer funds out I disagree. I actually was concerned and gave it a test. I transferred a few XRP out to see how complicated it was and it was easy. Of course there was a small fee as expected. My suggestion is to use this app in combination with Coinbase exchange. I buy my coins on there and transfer to this app. If you have a lot of coins, get a hardware wallet like ledger to put larger amounts. This wallet is good for accounts under 20k, think of the wallet like a checking out. Either way, so far, no problems. Make sure when making transactions you are using the correct things. Like, ETH to ETH in your external account. If you do something like ETH to BNB then of course your codes won’t synch and bye bye to your money. Do test before depositing larger amounts of money to ensure you’re doing everything correctly. Lastly, keep your codes safe. I have mine in a safe. Don’t screenshot them or anything. Also, for security when not using the app close it on your phone, just good safety practices.

3 years ago, k,nguyen

Need my money back please. Please read it before you guys lose money

Before I downloaded this wallet I thought same thing with someone else think that it was pretty good . I don’t know that it is fraud or not . I purchased to buy BNB by my debit card via third party payment ( simplex payment) on last Friday. It took the money right away after submitted . However , it emailed to me and said that the transaction was canceled I will receive my money back within 3 days but I haven’t received any money until now . I emailed to them so many times but they just send me back automatically notes about policies transactions two times. No one took care my emails . Even I just would like to have transaction go through to have some BNB coin to switch to other coins again but no one was available to help my questions . I tried to click on BNb to buy again but it said unavailable so many times . It is frozen now. I know that the simplex payment is the third party but please tell them send back to me my money . With me only a few money that is ok for me to lose it . If they don’t return to me . I’m apologizing to you to give you 1 star because of it . Then I suggest that you guys don’t use the simplex payment for customers anymore if there are so many cases like mine. You guys will lose customers and the businesses in the future.

2 months ago, jffjjgxxvhh

Run away!

This app is nothing but a scam. My account was frozen due to some error they had never heard of before. Forcing me to file a criminal complaint against the app. My fundss still show in the account and they want me to pay a fine of 50k$ to unfreeze them? That’s piracy pure and simple. I will have to file bankruptcy because these people stole all my investment money. Trust is absolutely the worst app name I can think of for what they do. If you have been scammed too file a criminal complaint don’t let them get away with doing this to others. Update: It appears the app developers understand there are scammers creating alternate trading profiles that have the same feel and look as Trust. They even describe the way the scams can happen. However, there is no effort on the part of the app to prevent these back door scam artists from hacking the platform and make it seem like you are trading with Trust when you are actually In a scammer environment. This means that the only time your money is truly safe is when you have control of it in your wallet. Once it starts trading, they can siphon off everything and make it look like its still there. It’s an outrageous back door hack that has not been addressed. Stay AWAY! I wish I had.

3 years ago, ttrip1986

Not happy with them

Well first someone hacked my account and taken one 101,000 tokens then they said they couldn’t recover them. Then I deposited more money in there and it’s now corrupted so then they said I would have to make a $513 deposite to find the new wallet and then the 220 will transfer over to the new wallet told the I can’t afford that then they said well you can make two different deposit totaling that amount with in two weeks or the money will be lost told them that wasn’t right and then they said transfer the stuff you took out back into the new wallet but it will take longer then expected since it wasn’t the full funding amount 4 days go by I get in contact with them say it’s not in my account yet and then they said you haven’t received it said nope and screen shot it and didn’t hear anything from them for the rest of the day so I tweeted them then they said I violated the policy and stopped me from direct messaging and blocked me so now the money I put in 220 is now lost and they have taken my money and there’s nothing I can do about it I have done everything they have said to do and nothing this has to be the worst wallet I’ve ever had since then I have filled a complaint with the BBB and deleted the app

6 days ago, plaintiger

Problematic and skims staking rewards

I've switched my Solana to Solflare because a given validator has an APY 2% lower on Trust Wallet than the same validator has on Solflare. I've also experienced a rash of error messages lately when trying to perform transactions for which I have more than adequate funds. I'm no crypto expert, but I have been fiddling around with it for some years now and I understand the very most basic basics, so I'm not one of the many people blaming trust wallet for what is actually the nature of cryptocurrencies – there are a lot of those – nor am I one of the many phishers on the App Store trying to get you to email them by telling false sob stories about how I lost my money and somebody at some email address recovered it for me (all of those "reviews" are scams). so learn about crypto before you get into it, learn that the same "review" posted over and over and over with only minor details changed is a scam every time, and...well, no, that alone won't save you. The world of crypto is a lot more cryptic and complicated than the world of fiat money, and that world is plenty complicated itself. But do just be careful. And while Trust Wallet used to be the only wallet I used and felt I needed, I'm less sure about it these days.

2 years ago, gwilson@

I just got scammed the amount of $390k through this apps!!

I’m going through sever depression right now. I met a guy from online who told to me to invest cryptocurrency. He told to me to download the COINBASE apps and TRUST WALLET apps. I began a small, then gradually invested larger amount of money. I even loaned from 3 lenders. By the time I withdraw all my funds, the customer service from trust wallet told me I have pay a direct deposit of $30k or they will freeze my fund. I asked them to just deduct from my account. They refused it. I even made a negotiation to them to just pay $10k for the direct deposit instead and withdraw $50k. But the customer service from trust wallet didn’t response me anymore. I learned soon after that none of my investment was real. Every-time I open my trust wallet my money $390k is still here it is frozen mood. I hope and pray that I still get my money back. At least I can pay my loans which is $88k. I’m a singlemom of two. I raise my kids by myself without any child support. I don’t even know what to do now. I messed up my life. I messed up my kid’s life! I hope the developer this apps trust Wallet will read my reviews and whoever read this, take this as a lesson. Evil and heartless people are everywhere!!!

3 years ago, jaie404

Takes to long to process transactions that are verified

I have several wallets and this one has to be the worse one. I tried to use this one because I thought the fees would be lower but the inconvenience isn’t worth it. I ordered ETH at 8am today and it’s 2 pm and I still haven’t gotten it. I went through the channels to contact this company but it’s a joke. They send you an automated message saying to send in the same things that you did in the first email. Guess what they will get back with you in 2 to 3 days. The problem is that hey make you take a selfie and pictures of your id and verify everything just not to give you what you paid for. The transaction was cleared by my bank within 5 mins. I contacted moon pay and it’s not them they actually responded right away. So not only do I not have my ETH but I have no one to talk to. If I don’t get a response soon I’m going to just go to my bank. This is unprofessional. I would understand if someone told me there was a delay but I hear nothing. So before you want to save a few dollars on the fees think about never getting what you paid for and hearing nothing from this company. It shouldn’t be name trust wallet. It reminds you to trust no one.

3 years ago, Necrophonic

Make sure to have enough BNB

You have to have BNB to do any kind of transfer or transaction. That’s all well and good because most transactions only cost an equivalent to 25 cents of BNB more or less... but the app only lets you buy BNB in a minimum of $50 increments. If you’re only a few points of a percentage short in BNB, but one of your other currencies is tanking and you want to get out from underneath it, you still need to drop $50 just to get the couple of cents worth of BNB that you need. You can’t even trade other currencies for BNB within the app if you are a few cents short, to make up the difference. The only other option is to buy BNB in a smaller quantity directly from Binance and then transfer it into your Trust Wallet... But that process involves a a four-day hold on Binance’s end. By the time your four days are up, the currency you are trying to trade might have tanked entirely. This app would be much better if you could trade other currencies for BNB within the app, and it back-ended the BNB cost on the transfer.

3 years ago, N!ckn4m3 T4k3n Z0mg

Omg so...

I wanted to buy safemoon, and I liked what I heard about Trust Wallet. And I think Binance is awesome. So, I got USDT to buy safemoon, but I couldn’t use USDT to buy safemoon. So I looked and looked and then decided to buy BNB to buy safemoon. And I couldn’t. I didn’t have enough ETH to pay for fees. So, I tried to use USDT to buy ETH, which apparently is the only thing you can buy with USDT. And I couldn’t. I DIDNT HAVE ENOUGH ETH TO PAY FOR FEES!!! 🤣🤣🤣 seriously. What in the world. So many gymnastics I thought I was in the olympics. So, I tried to contact customer service. And I couldn’t. No phone. Only option was opening a ticket. Start filling out the information. None of the options were close to cover the mess I was in. None of the options was USDT. I had to add several numbers I didn’t have because no transaction ever happened. Couldn’t be blank so I put N/A. Submit. Minutes later an email saying that ticket failed to submit, because of the numbers and stuff for which I put N/A. So please, PLEASE, someone help me!! Thank you very much. 😀

3 years ago, Armin7909013

Scam

I had silver currency (SLV) and I wanted to exchange it for Binance coin(bnb) . After I did the switching operation, I lost SLV but BNB was not added, so I sent an email to Trust Volt support. They emailed me the ticket number and said they would call me soon. After 10 minutes, an email was sent to me called "Trust wallet Support" and he knew all my problems! He asked me for 12 words to recover my wallet, as well as a photo of the wallet and the app version. I trusted them because I knew they were supportive, and unfortunately they stole all my money! The person who stole my money, cheats thousands of dollars a day and no one takes action to stop him? I'm sure the person who emailed me was a Trust wallet support person, because he knew my problem perfectly well, and it's impossible for a Trust wallet to be hacked in 10 minutes and give its user information to a hacker. Whoever that person was, he was a Trust Volt support I'm sure ٫ because only 10 minutes had passed since my email and in 10 minutes it is not possible to hack Trust Volt! No matter how much I emailed support, they just told me we were sorry !? Regret does not return my capital! Please get my money back

3 years ago, brandonwolford

Warning! Use extreme caution with Trust wallet.

I have been in crypto for several years now and surprisingly with all the fraud in crypto haven’t had as bad of an experience as I have with the Trust Wallet. I used the Trust Wallet to swap BNB for a token I couldn’t easily get elsewhere and lost over 20% on the transaction. It was not a small sum either. I did two smaller transactions first and they went fine. The exchange rate, slippage, and fees were all in line. When I swapped the larger sum I lost a large sum. There was no transaction ID or on chain data / swap data on either token I swapped. Both were blank and still are blank days later. Trust Wallet support has been nothing but automated messages with zero support at all. I can not get the transaction data to see where my funds went. This is straight up theft so please extreme caution with this wallet. I can only imagine how much they can steal daily from their users if they scrape these types of margins off of even half of their transactions while providing no chain data to the users. On chain data is the entire point of crypto and the use of a DEX. You’ve been warned!

3 years ago, SamP2020

Remove “open with Passcode” option like Metamask

Clearly if someone knows your phone passcode, it is very easy to get hold of your keys and fund. If face id doesn’t match, do not even offer to open using passcode. I don’t think many people realize what this means, including obviously developers of this app. I like the fact this app shows fund in USD, but the security concerns with this cannot be ignored. I’m going to stay away from this app and will advise my friends and family to do the same until this security flaw is addressed! ** Updates for developer response ** Dear developers, thank you for getting back, but please do understand my critical comments above are not because I’ve lost fund. I’ve not. The comments point to the security flaw in “your app”, not in people using the app. The latter cannot be fixed easily, but the former can be! Every critical comment cannot be ruled out as “peoples mistakes”! This response, with all the due respect, seems lazy and copy paste job than really trying to understand real underlying issues mentioned!

3 years ago, Loves_Blues

If I could get my money into my bank...

I’ve had trust Walet for about a year and a half now, most recently I tried to withdraw money into my bank account and spent hours so far trying to find someway to do that. There is absolutely no easy clear directions anywhere, and I don’t see any way of exchanging my coins which are XY coin etherium-20 coins. I wrote to the company directly asking them how to do it and they sent me a pad answer saying we’re sorry we lost all your money. Obviously they didn’t even read my request. I don’t know what to do but I certainly couldn’t recommend this app to anybody who is new at this. And their customer service is Neil. Not even a phone number to call if you have an issue. With millions of people using their app as they say in their promos they are to have at least one customer service number that a person can call for help but I can’t find it anywhere on their website or on the app. I’m beyond frustrated so I have to rate this with a one and I’m sitting there watching my money wanting to pay a credit card down and not able to do it. Oh woe is me for using trust Walet.

11 months ago, ingirred

UPDATE: problem fixed

UPDATE: Actually customer support, after some pressure, reached back and escalated to a higher department. They were really nice and fixed my problem with a couple emails. In the recent months, Trust Wallet has added an iCloud wallet backup feature. Prompted by the app, I created a new wallet using iCloud backup. Once I replaced my device, I successfully restored all the wallets with the recovery phrase, but the app couldn’t find the ones created with iCloud backups, despite they all are well present in their right folder. Customer support ignored me 5 times, so, so far, they lost my 7000$ and are showing complete carelessness in front of an obvious malfunction of their app.

3 years ago, DannyKnap

Lost thousands because of this company

This company does not emphasize enough the importance of saving the 12-word passphase and that if you lose it, you will never be able to access your money again. Save it somewhere. Your identification, ssn, passport, birth certificate, no other backup, just 12 random words are the difference between having and investing your money and losing thousands of dollars forever. I’m sure there’s a law office out there willing to take on a multi-million dollar class action lawsuit. It’s going to happen, and when it does this company will be out so quick. Don’t want no “sorry for your loss” reply from Trust Wallet. I’m not going to go down without a fight. This is crazy. And there’re thousands of poor souls like me that has list thousands because of this wallet. No help either! My stomach turns everytime I think of the money I lost trying to invest to save money for my children’s future. Thanks Trust Wallet! Beef up your disclaimer! Evil! Evil company! God help those who have lost even more than I have!

3 years ago, Trust Wallet Recovery Issues

Wallet Recovery Issues

Trust wallet seems to be experiencing a big issue when it comes to their wallet recovery. For some reason when recovering your wallet customers have been experiencing issues where they put in there recovery phrase and it ties into a empty wallet that does not belong to them. I have no idea how the support can blame it on the wrong recovery key when the key has been utilized to open up the wallet previously. If the wrong recovery phrase is utilized it will let you know the phrase is incorrect and will not open anything. I have all my transaction records, as well as my wallet recovery key and wallet address written down together but now the wallet address does not match the recovery key. That is not a key issue but a issue within the trust wallet system which they do not know how to fix and would rather blame it on the recovery password. I hope the trust wallet owners and and devs team see this and does something to fix this issue immediately as it is not continuous issue that more and more people are experiencing.

4 months ago, dhfjgofnsnag

No Customer Support

The absolute WORST wallet if you have ANY problems or issues AT ALL. You have to pray nothing goes wrong with your swaps or transactions, because they literally don’t have any employees available to offer customer support, just an AI powered by ChatGPT which doesn’t help you with anything, it only gives you suggestions and tells you to visit the FAQ or Community Forums. I’ve been trying to make the same swap for WEEKS and EVERY SINGLE TIME I try it stays stuck pending for DAYS, and when you try to view your transaction on the block explorer solscan, it provides NO INFORMATION. On that page, under where it says “Instruction Details” it says NO DATA… NO company worth their salt doesn’t have support employees designated for their consumers, it is among the most impractical and unprofessional business decisions an online business could make regarding a product. It’s only a matter of time before piled up issues result in a class action lawsuit which wouldn’t surprise me as Trust Wallet is owned by Binance.

3 years ago, .S.S.S.

Seems scammy

The whole point of crypto at this point is for DEFI ... why am I not allowed to buy BNB or BSC ? With the support service being Simplex yet when I go down to buy XRP with the same service it’s available ? We know how fast the market moves so having these issues or restrictions is costing me money ! When I’m trying to buy on a dip to even out my losses !! Then I try buying BTC and ETH to flip it and that uses moonpay and my transaction keeps getting declined although moonpay verified me . I got This app based off recommendations but this seems very gimmicky / scammy that I can’t make purchase and you’re not giving me sny reason why except “not available” . Then there is no real customer service .. which I thought they had based on a review / recommendation . All they have are “communities” aka dependent upon YOU searching for the answer in a blog ... self help is not customer service . I’m ready to move my crypto as soon as I figure out how this is ridiculous but I started out with them bc they seems the safest and I liked the staking aspects smh.

2 months ago, Bossman Dus

Our favorite hot wallet but w/ new issue!

Trust wallet has always been a favorite, perfect app but I recently came across an issue… Usually whenever we get scam NFT’s they would simply tap on the nft, then tap “hide and report”. After the nft would go to the hidden folder but now I dont see it anymore & now i cant click hide and report which is quite frustrating! Are the developers working on fixing that minor issue cause i hope you are. That is the only reason im not giving you a five star review. Although when you give us feedback on this issue & fix this with software updates (as you always do), I’ll be sure to write a new review with five stars. Addressing the fact that you always take these concerns seriously no matter how small. Thats why you have always been a favorite for me.

11 months ago, Gqswmr

No help at all

I downloaded this app and tried to go to a secondary site. I was redirected to a scam site right out of the box (only had an account for about 10 minutes). Was informed by their “customer service” they were in fact the secondary trading platform for trust wallet. Invested 160k in deposits to an address said customer service sent me for my wallet. Watched it grow and when I tried to withdraw funds, banged me for 90k was told the ETH was fraudulent and froze me out. Told me that to unlock my account would be an 80k surety bing. Tried to Bang me for another 80k. Tried to contact trust wallet directly to report and try to recover but the contact information phone number was also a scammer. I still haven’t heard back from the platform and they have been no help except an automated AI basically telling me sorry, read this. I just want the funds I invested back. And I’m getting no help from them at all is aggravating because this is happening on their platform.

3 years ago, Jmen369

apology, well developed app

First off I want to make an apology to the developers for my previous review. Upon hours and weeks of frustration I figured out how to finally reverse all the transactions and trading the coin back to money. For the intended purpose of the app they absolutely nailed it. I’d give it 5 stars if it wasn’t for the fact it took me weeks to figure out how to get my money back. If they could integrate a video that plays to new users explaining how to exchange money back to USD (I had to put in more money and download another app for this) then it would help fix all the reviews of people thinking they’re getting scammed when in reality they’re not. They just didn’t leave enough coin to pay for their fees to move their money back to their banks Otherwise it’s a solid app.

3 years ago, Craig4359

Transaction gets stuck

Iphone 11. Software updated, App updated, Restarted phone, Re downloaded app, Deleted and imported wallet twice. The issue I’ve encountered over this week is quite annoying but I’ve dealt with it since I’ve been on the app. What happens is, After selecting the coins I’d like to swap, I select Swap, Confirm Swap and it takes me to the wallet connect, uniswap interface screen where it does nothing at that point. Usually the network fee would populate and I would move on with my transaction but that hasn’t been the case. Usually I would just cancel the solution and try again and it would work. Not anymore. Now I’m forced to pay multiple ETH fees and we both know how expensive that can be so that I can move it to my Metamask wallet which is all just a huge inconvenience. Hopefully you guys have an answer for this issue. Many missed opportunities and wasted time due to this.

4 years ago, xMoe

Trust Wallet! A good alternative...

Trust Wallet has some great features and supports a ton of crypto tokens and coins. That said it is a bit complex and at times unnecessarily so (convoluted). I have Exodus Wallet which is the first online/ mobile wallet that worked well, for several cryptos. I love that Trust supports Theta Token, Theta Fuel (TFuel) and Polkadot (DOT) and others. I have only had the wallet for a few days. It does rely on different vendors to purchase (with cash) crypto. Also, some are not (yet?) available for regular purchase (cash/fiat/bank). Different vendors seem to need different levels of KYC ID info, depending on what you wa t to spend. This is a bit confusing, since you enter your info and send scans of your regular ID. They may require more ID or documentation to buys more, later. It also seems to rely on Bianace’s ecosystem for some crypto purchases or conversions. So I have not fully figured it out yet. Also, your first (test) purchased can be slow and sometimes the fees are high (say $8 USD on a $150 USD purchase). Generally, the fees are less. There is also a full on trading option - to put in but it sell orders - if you want that. Overall, this is a good alternative to Coinbase, yet not as streamlined as Exodus wallet.

3 years ago, DevDawg11

Beware

Easy to transfer cryptos into this wallet. Pain in the A to cash out or transfer your cryptos out of this wallet. Should have known better whenever ‘Free’ is attached. I’m trying to transfer/cash my BTT out but I have to pay a fee and need to buy TRON for said fees. I tried buying TRON thru simplex but for some reason simplex is another scam. Simplex customer service said I can’t use my freakin debit card to buy TRON because it had a block on it. I called my card /bank to verify and they said my card is fine and should be able to use for any purchase. So I tried again and same crap, can’t buy freakin’ TRON thru simplex. I called Simplex again and told them I my card is open for ANY purchase but simplex customer service “they can’t disclose” why I’m not able to buy Tron so I can withdraw my BTT from trustwallet. Trust wallet and Simplex is scam beware of this scam. Warning you not to use this unless you want to lose your money or get it stuck in a limbo.

3 years ago, 1010368

Be Weary

I honestly don’t know how they have such great reviews. The whole thing is clunky and seems super sketchy. They make it nearly impossible to be able to cash out your money. Everything is a huge hassle and constant delays with transactions if they are even able to be completed. They claim it isn’t their fault, but I promise you that they are just as much to blame as the third parties they contract to carry out these transactions. Recently I just tried making a purchase of $225. It is now six hours later and i still haven’t received what I paid for despite the money being taken out of my bank account. I reached out to the customer service and their doesn’t seem to be an easy fix for that either since I received an auto reply stating that it will be 2-3 days before I hear anything back. It’s all suspect so be cautious and don’t throw any money in to this hole that won’t turn your life upside down if it gets stolen.

3 years ago, Dennis Boone

Lousy Support and Inaccurate Information

Trust wallet is a good app but it could be much better in terms of the tech support and the information displayed in the app. I wrote to tech support about their app not displaying all transactions for rewards/interest on some coins and they wrote back after a few days telling me the app does not do that and that I could get that information by manually downloading transactions file or by using a blockchain explorer. Neither of these options is acceptable as they are not user-friendly. Transactions lists should be a standard display feature of any good crypto wallet app that’s worth its salt but the team at Trust Wallet don’t seem to understand that. Also, because the app doesn’t display transactions, it’s impossible to do an audit on your assets in the wallet in order to find errors. For this reason, I’m going to be transferring my assets out of Trust Wallet to another one until Trust gets its act together.

2 years ago, issuse24/7

Dapp

This was my 1st time using Dapp, when I search uniswap before I clicked launched app for Trade it ask for a connection to my wallet which was strange but since it was my 1st time using Dapp I thought it operated that way without me clicking connect wallet, some how my wallet is still connected when I search through Dapp Uniswap again but it’s not showing up in my Wallet Connections to disconnect. I’ve Connected and Disconnected plenty off times on Safari no problems, this isn’t showing up in Wallet Connections but through the Dapp i still see my address. Also my settings in the Preferences Tab the Dapp Browser Option isn’t there for me to CLEAR BROWSER CACHE. Im a iPhone User in U.S if that matters.

3 years ago, Fredd_ayy

Best wallet hands down however as of 1 day ago or after last update

Love this wallet, I stopped using any other ones, TW is smooth, effective and accurate. However ever since yesterdays update, don’t know if it’s related or not, my balance intermittently disappears and it takes 10 refreshes for them to briefly come on for a second then disappear again. This never happened until yesterday and is very frustrating my friend said it happens to him too. But this issue is constant you can never see your true wallets balance until you refresh it a million times. I truly hope TW devs can figure this out.

1 year ago, RazzWeeTqzz

The ETH mining account that I set up just disappeared

Since I joined in November of 2022 my account has grown from $2100 deposited up to almost $6000. Good stuff Then over he weekend I logged in and my wallet link shows no balance, just that I have to choose ERC20 to open an new account. I tried my back up phrase, I tried backing up from the cloud, I’ve emailed the support team…I’m getting nowhere! No response, and my balance is seemingly gone! I am very frustrated and feel like I have been ripped off! Sadly i am not getting help…I knew this was a scam when I started…I waited fr a long to join and finally when I do join the crypto mining world I get ripped off!!! Really disappointed. At least I didn’t roll my 401k into this platform …I was getting close to doing just that. The return I was seeing was insane…guess the old adage if it’s to good to be true it probably isn’t:(. So frustrated

8 months ago, Forcada81

Wallet

Hello, my name is Erika and I will 364 days of last year I was playing on the platform. I recuperate a whole bunch of money and I wasn’t able to get it out. I also found out the person that has my money she was able to give me access to her account. I wanted to find out is it anyway I can report her or is the way I can get the money out myself and put it into another wallet. It’s quite a bit of money. I was even offered her a nice tip if she was able to. She was also telling me that I had to pay to get my money out and I know that was all a lie and she’s just trying to scam I’ll just want help.

3 years ago, Nick cyphers

Good wallet but

I just wish there was a bit more transparency about the fee structure for buying funds in the account. I know this is my fault, I do, but I wasn’t really paying attention to the conversion rate and ended up paying 27 dollars for 100 bucks worth of xrp. And I forgot about ripples 20 xrp lock up when you create a wallet. Again I know this is my fault, I wasn’t paying attention. I just went with xrp cause it’s so quick to send. Now I’m out 50 bucks without any warnings. All it tells you is the cost and what you get. Again I know it’s my fault. But I won’t be buying through the wallet again. Never even occurred to me that there would be an almost 30 dollar fee

6 years ago, MikeWazowskiBoo

Love the app and continued updates

Overall this is a great wallet. Also i wrote a separate review recently but couldn't find it to update. I love that trust now supports other popular coins beside through the multi-coin wallet. Everything is very easy to use once you navigate the app and it’s uses. There’s also the option to change the transaction fees with three generic levels to choose from. One nit i would make is that for coins under .01, it was nice to recently see additional decimal places. That was removed in the last update. Otherwise i appreciate the progress and stability of the app. Keep moving forward!

5 months ago, udnisjnfjus

Out of no reason. My account was frozen. I need help

Dear the management team- I have deposited and generated about $70,000 in my Trust account. All of the sudden my account was frozen and I was advised that there was money laundering issues that the system had detected and the only way to unfreeze my account is I am putting a security deposit of $70,000 then my account will be unfrozen. I don’t understand the logic of being suspicious for money laundering and needing to come up with more fund. How will this solve the issue? I will rather go straight to the police and report this situation to FINANCISL FEDERAL CRIME AND SECURITY EXCHANGE COMMISION to clear my name. I don’t do any money laundering activities. I am willing to wait for your company to do an investigation on my account. This will serve as a track record of reaching out to you. I try to ask customer service and they have no other solutions.

3 years ago, Dickseef

has potential but inconvenient

You can deposit your alt coin to trust which is nice, but it requires a ~.25¢ fee of BNB smart chain. Okay so I went to buy a little BNB to cover the initial fee and the minimum buy in is 50$ worth. You can’t even trade it to BNB smart chain initially to cover the fee in the beginning. I finally gave in and tried to buy 50$ worth of BNB and the simplex service they provide kept giving me errors at the very end and told me to talk to customer service. I did and I thought it worked but after putting all my bank info in and having it go through confirmations to the last buffer screen but it just stayed buffering, multiple times. In the end I’m going to try to withdraw to a different wallet but I do not have a lot of faith it will work.

2 years ago, JayBoogieWitThaHoodie

Has an issue where transfers don't show up even when confirmed on scanner

I just trasnfered solana to my wallet from coinbase and both solscan and solana explorer say it was successful. Coinbase also shows that it was successful, and all three of them say my accurate wallet address. I did this side by side and copy/pasted my address as usual, so there was no room for error anyway. But for some reason it won't show up in my wallet. Usually solana takes second to show up bc it is a very fast blockchain, but the transfer is just not showing in Trust wallet for some reason. Delayed transaction info is a major problem with this app. Idek if it will send or not and it doesn't, what am I supposed to do? It was sent to my wallet but isn't actually in it? This makes no sense.

3 years ago, Dont Trust Trust wallet

Missing Crypto for three days!

YOU WILL HAVE MISSING CRYPTO!!!! After my transaction was approved! First time I bought BNB it went straight through received instantly no problems. Second time I used it, never received BNB. Contact simplex all they will give you is automated messages never a phone number. I told them I’m filing a dispute claim through my bank with them still got a automated message. Contacted trust wallet also, got a automated message. I’m missing money form my bank account luckily I have a great bank that will give me my funds back. Trust wallet does not need to use simplex anymore if anything. This is outrageous, you think using an app to transfer money would at least have a contact number to talk to a real person I’ve received nothing but automated messages!

3 years ago, User Of Moonpay and Simplex

Card Not Processed after one transaction

Moonpay can’t seem to work with Citi Debit. My people tried with me in my circle, ALL failed. Simplex worked, but only one transaction is allowed. Failed after that. We called the bank and cards, the bank said the cards were fine and not locked. We will give this wallet a few more go before dumping it, if this keeps up. Actually the wallet seems fine, maybe the payment venders (Moonpay and Simplex) need to fix their problem. I would have given this a 1 star out of irritation, but it isn’t fair. 4 for now.

2 years ago, b00pu

Someone scammed me

They told me to add another wallet on this app, which was their wallet. Developers, I can’t remove his wallet. I therefore am deleting the app because I want nothing to do with this. FYI, I can’t access his funds anyways, or I’d send me back my money. He pretended to be Steve will do it, and shared his account to me (as I said above), and said that he would gift it to me (which is something the real Steve will do it would do); however, he said I must send him 200$ to have the account to send the funds. I believed him, as I knew nothing about crypto. I can prove everything this guy did to me, and would love to be an assistant to catching this person, to prevent future scams. He stole 200$ from me, and I’m a sucker for that, but I hope you all do something for your community. If you wish to question me, please reach out!

3 years ago, Rvpdz

Horrible Customer Support

I had an error during a transaction and lost all of the funds I was trading in the process. I reached out to customer Support nearly 2 times a week for about a month and a half and only got a response from an automated “customer support specialist”. I asked multiple times in separate emails to speak to an ACTUAL HUMAN, never once was my request fulfilled. I understand Crypto is new and maybe Trust wallet is having a hard time hiring people for customer support or technical support, but when you are dealing with peoples finances there needs to be more urgency along with a possible screening software for certain situations when a CUSTOMER, is requesting further assistance. I am extremely disappointed with Trust Wallet and their services and would/ will not recommend this company to anyone.

1 year ago, Onemanfire

Breach After Last Update

I have utilized Trust Wallet since my start of crypto. After the last update, I had ETH and tokens transferred without my knowledge or permission. The only way for this to have occurred is for there to be a breach or App flaw because the only copy of my private key is in my locked gun vault and I am the only person that has access to it. There is no other copy of my key anywhere else, period…. I am also unable to transfer any of my BTC when I have plenty to transfer. While trying to transfer my BTC I keep getting different errors. I have reinstalled the app multiple times and followed the directions of the Help section with no success and they make it virtually impossible to submit an actual ticket for help. I would no longer trust this app or recommend it.

4 years ago, BigBandsBabyyyyy

Updates Needed

Wouldn’t recommend trying to buy anything through the app. Didn’t go well for me. The amount of choices you have are amazing for American users who can’t get to these other cryptos from bigger outlets. However, this app fails to track the prices of stocks laughably compared to somewhere else like CB. Currently watching the price of my stock jump and fall while Trust is staying the same, at the wrong price, lower. That’s a big issue that should be worked towards fixing ASAP. While I’m not sure the un-updating price will effect the sell price, I’m nervous I will lose on earnings as a result of this. Besides that this app works as intended, but I’m not very comfortable staying around with a problem like this.

3 years ago, Jul9620

WAS Amazing

Was the perfect all in one crypto wallet for trading and storing crypto. It was incredibly user friendly and I loved using it… until last night when they removed the browser from IOS. Now I can no longer use any sort of BNB or ETH swapping platform. When I try to connect my wallet it auto connects to the wrong wallet and doesn’t let me choose which one I want to use. I tried moving crypto to that wallet but it won’t let me use the exchange because every time I hit trade, it switches over to trust wallet and does nothing. So now I have to move all of my crypto to Metamask instead. Rather than figuring out a way around the app store terms of service issue, you’ve simply deleted use of the browser. Congrats, you’ve forced away a customer.

3 years ago, TRUST WALLET IS A SCAM

TRUST WALLET IS NOT SECURE OR SAFE! BEWARE!

DO NOT USE TRUST WALLET TO STORE OR STAKE YOUR ASSETS. I had almost 5 BNB staked on Trust Wallet validators. Someone removed my staked BNB instantly off Trust Wallets validators and moved my assets to an unknown wallet that does not belong to me. If I personally tried to unstake my BNB off the TW validators, it would take 7 days to unstake and be returned to my wallet. I also had other assets in a different TW and they were removed too. Trust Wallet support is non existent and ran by scammers that could care less that their validators are compromised. Trust Wallet, Binance, Binance Smart Chain, and Pancake Swap are all frauds and ran by thief’s and scammers. BEWARE! Binance owns Trust Wallet and they are under investigation by the Justice Department, SEC and the IRS! DO NOT STORE YOUR ASSETS ON TRUST WALLET! Developers, what’s your excuse? Apple, Trust Wallet and Binance US needs to be removed from the App Store. You are letting thieves and scammers into your APP store.

3 years ago, BitcoinGone888

I lost my Bitcoin investment of $700 in a snap!

Someone from instagram approached me to try investing on Bitcoin and he convinced into downloading this Trust Wallet App. All went well until my money was this deposited in this App. after I clicked the confirm button. It never gave me a confirmation until I tried doing the same process again and attempted to deposit; and that's where I lost my money!! My money suddenly disappeared!!! I deleted my Trust Wallet App and downloaded it again hoping I can get my Bitcoin account back but, the Bitcoin symbol was no longer appearing in their list of stocks when I attempted to recover my account. I sent two messages in their support department but I still have to get a reply! Please be careful of investing in Apps like this if you are NEW to this... nobody will HELP you at all once your money is STOLEN!!!

2 years ago, nateprice490

Lost my wallet

I had a wallet I bought some Shiba Inu coins. Two years ago. I wrote down my passphrase. When I downloaded the latest version of trust wallet I entered my passphrase. When I did I didn’t see my coins. I tried to look at the history of the wallet. There was no history on ethscan. So it was not the original I purchased the shib Inu on or I would have seen the purchase I made. I reached out to support. They didn’t see anything either. Of course they didn’t it wasn’t my original wallet. If you use trust wallet make sure to save your wallet hash and transactions from ethscan since you can’t trust they will keep track of the transactions even though that’s the purpose of the app. I would trust it. If you change phones you will loose everything if you use your passphrase it’s not safe.

1 year ago, odimaud

Bug ridden and inconsistent information

We are about 10 minutes in and already 3 times I have been booted off the payment screen with zero clarification or reasoning as to why, and now when I try to make the minimum investment in one screen, I go to the next where it clarify’s what you'll be buying and what currency you’ll be buying it with and the minimum investment has gone up but it does not reflect that on the previous screen, I’ve had to restart the app 3 times just to make a little test investment with your company and I still haven’t made it past the payment screen because I can’t finish putting in my information before it just without warning boots me to the Home Screen, and erases all my progress. Do not use, use something else.

3 years ago, broke now thabks!

Terrible customer service

Was emailing them in real time as somebody was wiping my wallet of all my tokens and the did nothing to help. Told me to be more careful next time and the transactions were irreversible. Lost thousands of dollars in seconds due to a lack of real time customer service and them not being proactive enough to lock out transactions from my account while I’m making inquiries about issues. If your having concerns that your account is being hacked they should immediately lock your account like all banks in credit card companies do. If there are others out there who have been robbed by trust wallets lack of accountability when your accounts compromised please let me know. Disappointed doesn’t explain how angry I am that this company let someone rob me.

3 years ago, Kaiser8221

Low security STAY AWAY

Security level is the worst amongst other wallets I used. Just search “stolen funds from trust wallet” and see what you get. My funds were stolen 13 minutes after I deposited my funds. $1500 worth of coins were sent out while I’m still logged on. How would you allow 2 devices from 2 distant places to be on. I never shared my phrase key. I don’t even have it saved on any electronic device. Only on a physical piece of paper. I use a passcode to access my so called “trust” wallet and require “transaction signing” for each transaction. Yet an unauthorized transaction took place in my wallet. Support team didn’t even bother to investigate the ticket. They automatically replied. Sorry we cannot help you. This is nonsense. A class action needs to be taken

9 months ago, ig@respectmysimpin21

You guys should be fined

I did a simple swap in app and the money disappeared never to be seen again, if I don’t get it back I’ll be reporting you guys for scamming multiple people out of their money, I hope you guys fix this for everyone cause you were my go to wallet before this abysmal update, don’t just say I’m leaving a negative review and fix the money that the people aren’t having, it’s not my responsibility if I swap in app and the money goes into outer space that’s on your company and I think you will be looking at a lawsuit if you don’t give me and these people back their money I’ll most definitely be reporting you guys to the IC3 if you can’t return the money. Update: I’ll be reporting you guys to the FBI and you’re going to be hearing from my lawyer

6 years ago, Pjhaines

App won’t start up since they updated

Had it for 3 months and now My app keeps freezing upon turning it on ever since an update... I tried contacting them and they were no help at all . I can’t access my coins I have 3 kinds on it and it just keeps crashing every time I click on it . I didn’t ask for a update!! I never authorized it. Thanks now I feel like my coins are stolen . I want this fixed right away . No one correcting the error LOOK AT THE UPDATE NOTES IT SAYS “FIXED CRASH ON START FOR SMALL AMOUNT OF USERS” a small amount!!! How about all of us !! I want my coins now and then I’m moving my coins The guy told me over email to “ watch my tone” excuse me??? That’s my money! Don’t talk to me like that I wish I could screenshot it to show you guys UPDATE: I was able to log in to my coins after the update . Thank u

Description

Trust Wallet is a multi-chain self-custody cryptocurrency wallet and secure gateway to thousands of Web3 decentralized applications (dApps). Trust Wallet is already “trusted” and used by 60+ million people, and is the easiest way to store, send and receive digital assets, manage your NFT collection, explore DeFi, GameFi, and the metaverse. As a secure self-custody crypto wallet, Trust Wallet allows you to take complete control of your crypto assets. That means no one can freeze your funds, halt your withdrawals, or take your funds without your permission. Trust Wallet supports 8+ million digital assets, non-fungible tokens (NFTs), 70+ blockchains, and allows you to connect safely to thousands of Web3 dApps. So what can you do with dApps? Swap coins and tokens across different blockchains, explore and manage your favorite NFT collections, earn rewards on your crypto, play popular Web3 games, access the metaverse, and everything in between. With the Trust Wallet Mobile App, you get: A SECURE SELF-CUSTODY CRYPTO WALLET Instantly turn your mobile device into a powerful self-custody Web3 wallet and gateway to thousands of dApps. Trust Wallet also supports WalletConnect v2. With a self-custody wallet like Trust Wallet, you’re always in complete control of your digital assets. Use the app as your bitcoin wallet, NFT wallet, or crypto wallet for millions of assets. INDUSTRY-LEADING SECURITY Secure login and built-in security features that prevent unauthorized access to your assets. Your private keys are safely stored on your device and are strongly encrypted with an AES algorithm. Also, we do not collect any contact information or personal details. MULTI-CHAIN FUNCTIONALITY & THE LARGEST TOKEN SUPPORT Trust Wallet supports 70+ blockchains, and 8+ million assets including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), (XRP) XRP, Cardano (ADA), Bitcoin Cash (BCH), BNB (BNB), Polygon (MATIC), Avalanche (AVAX), zkEVM, zkSync Era, and more. Manage NFTs from different blockchains easily in one place THE MOST EASY-TO-USE CRYPTO WALLET Buy & Sell Bitcoin and cryptocurrencies via 3rd party fiat payment processors as well as swap and stake cryptocurrency securely – all without leaving the app. Helpful integrations like Coinbase Pay and Binance Pay to deposit crypto seamlessly from your exchange account in just a few clicks. Leverage our integrated tax feature, which is an optional tool for those who want to report their taxes without the usual complexity of manually adding transactions and wallets. Take advantage of our dApp browser and “plug and play” network auto-detect feature, which makes connecting to dApps across different blockchains quick and easy. ADVANCED FEATURES FOR CRYPTO TECHIES Dive into more advanced features (if you consider yourself a crypto techie) like adding custom tokens and adjusting your node settings. Use “watch addresses” to monitor all your crypto wallets in one place. A WALLET USED BY 60+ MILLION PEOPLE Trust Wallet is used by over 60 million people worldwide and supports multiple languages. Securely store, send and receive crypto from family and friends, or your exchange account. Ready to turn your mobile device into your go-to Bitcoin Wallet, NFT Wallet, and crypto wallet for thousands of other digital assets? If you’re already a Trust Wallet Browser Extension user, you can quickly import your wallet to move between mobile and desktop seamlessly — and if you’re new to Trust Wallet, we’ll help you get started quickly and securely. Join 60+ million people who already trust our Wallet — get Trust Wallet today! Trust Wallet is built with, and for our community. Have an idea, want to share feedback, or need support? Reach out to us here: [email protected] and follow us on Twitter: @TrustWallet