TruWest Credit Union

TruWest makes me call them every time I travel to let them know where I am going —and for how long. If I don’t, they stop my credit card from working. I can’t think of a more inconvenient thing. Will have to change banks after 30 years because of this lame policy

I am not sure who designed this app but that person surely isn’t using it. Finding what you need takes some maneuvering around. Finding simple thing like an interest on your account is impossible. Adding ACH transfers not there, at least I could not find it. Various forms you supposed to complete miss download function. Submitting form on line (account closure), not working - error message. Secure messaging hard to maneuver. Try to find a response… no notification, no clear indication that someone read and replied to your message. This is by far the most convoluted and user unfriendly banking app I encounter in my life.

I get on the app ones a month atleast for bills etc, and it never fails each time I get on there is a new layout?? Why do y’all change it so often? It so annoying trying to figure out where y’all decided to move the “pay loan” option this month. If this was not the ONLY known option for my payments, because of the frequent layout changes, I would NOT use this app at all

Something changed with this app when IOS 16 came out. When I try to do a check deposit, I fill out the amount and click the photo icon. Then the screen gets blurry and the display says to please rotate the phone to take a photo. No matter what I do I can not get the app to recognize that I have rotated the phone and therefore it will not let me take a picture. Please fix this, the app is useless to me without this feature. I also know it’s an IOS issue because this feature works perfectly on my wife’s Samsung phone.

I moved across the country a few years ago and after looking at local credit unions, I decided to keep my TruWest account, in large part due to this app. It’s the most dynamic and user-friendly online banking system I’ve been able to find, and I’ve never run into a functionality problem.

I really enjoy the convenience of banking through my phone. It is great to see the checks I deposit go into the account right away. It helps to account for my cash flow.

The mobile deposit feature is great! Easy transfers and balance updates available by phone!

I felt safe and too easy for me to do something good by my phone to check it out also I’m amazing that I am able to transfer $ to somebody that I can do instead of mailing into their mailbox ! I , thank you , TruWest for the work .

Sometimes it takes awhile for the app to load. Other than that it’s very convenient.

I’ve been a TruWest member since 1985. They are a great credit union. The phone app makes it even better. I’ve used it intentionally and it works great

Very convenient, easy to navigate. I moved quite a few miles away but the mobile banking is quite nice.

I have use this app for almost a year now and just recently, I was unable to deposit any checks on my phone. Everything began after I updated my phone to IOS 16. When I try to deposit my check, the camera reads, “please rotate your phone to deposit check” and is all blurry. Please fix this issue!

It’s nice to know how much cash you have by just looking at your phone.

I have used other credit union’s and financial establishments but so far this is the best. Friendly and attentive representatives

I just tried to use the check deposit and it will no longer work. It says rotate device to continue. Even if I rotate, shake, spin, twist my phone it still just has a black screen that says rotate device to continue. This needs to be fixed ASAP.

Great App, easy to use. I don’t have to go to the actual website to use some of the options.

The mobile deposit function has been broken for awhile, with no sign from TruWest that they’re fixing it. Because TruWest is regional, this means that it’s now very difficult for people who live outside of the region to continue to bank here.

This new update gets stuck on a screen asking me to rotate my device and no longer allows me to deposit checks. This is one of the few features I use in the app and now I can’t use it? Ridiculous fix this ASAP.

Since the latest update, the check deposit function won’t work.

Does everything I could need it to and more, I love this app and how easy it makes my day to day banking!

TruWest mobile app makes life easy

Never had an issue with checks until a few months ago. The app glitches and doesn’t allow me to deposit checks. Very upsetting that this hasn’t been resolved yet.

Soooo easy to use...Truwest is the best!

Apparently the last update took out the transfer capability between accounts. Used to be on the bottom when in the app but has been replaced with credit card transfer.

I’ve never been happier banking with TruWest compared to other banks.

The bill pay should be changed take the mint out as bills are payed no 3 days later

I have an iPhone12 mini. When I first installed the Truwest app in June 2022 I was able to use it to deposit checks. Now the app won’t work with my phone camera. The image is very out of focus. My camera works fine outside of this app.

Very convenient and easy to use. Thank you

Its hard to navigate the app and i have been making payments on the app and my required payments arent adjusting down still shows i owe the full payment amount.

I feel so blessed to be part of the TruWest family The shared branch is the best thing ever

I’ve tried multiple times with customer service on the phone and I still can’t get app to work. I could access it via website on a tablet, but not the phone. I have an Apple 8+. Don’t waste your time.

Convenient easy access!

The customer service could be better and better organized.

Sounds like this deposit issue (says to rotate camera, but it stays blurred) has been going on for a while. Please fix this.

Great tool. Saves me lots of time and easy to use.

This is a great app and it always works.

Does not reply to emails or return phone calls as promised.

Used to love the app but maybe is dead. Check deposit no longer works with IOS16

Fix issue with mobile deposit. Just keeps telling me to rotate phone.

System does not properly adjust for check deposit photo.

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I am not interested in any deals! Please remove all store saving offers! Thank you!

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Love it,thanks!

This bank let yelp steal $589 from client of mines they did not refund customer how disgraceful!

I absolutely love this app! When I first took advantage of the opportunity to try this app during the $5 demo, I was a little skeptical. But since that time I have been using this app ever since!!!! Since there aren't that many Truwest locations, this app makes banking so much easier! Now I don't have to drive 20 miles just to deposit my check! Thanks team for making it easy to stay a member and continue to bank with you! I've been a member since it was the Motorola Credit Union!

A well designed and very functional app. It works easier than the web site. I use it daily to track checking balance. One negative! They no longer allow transfers out of a home equity line of credit. This means a 8 mile round trip instead of a 1 minute transaction.

While this app is simple it is not great. I don't like to deposit checks because it always gives problem even though the information is clear on the check. The deposits take forever to show even though the checks have cleared and been have been accepted by the bank. This apps need to be updated to provide the information faster. Why does it still show holds when the checks have been accepted and have cleared on the other bank? This is very inconvenient and a waste of time.

Often doesn't work. The mobile check app is so particular I haven't been able to get one to go through. Ultimately the one thing I would change if I could only change 1. Please show running balance with deposits and withdrawals. You see the debit but not what wAs in the acct at the time. I think an app is a little ambitious when the Tru West website still needs work. I wouldn't bank anywhere else though. I will take Tru West customer service over technology any day of the week.

I love this app. I can quickly transfer money from my savings into checkings when needed, and I deposit my checks through this app every week. My only problem is sometimes when logging in, it "loads" for 20 minutes and doesn't go anywhere. But as soon as I close the app and reopen it, it works. Everything else is awesome.