The app was “okay” before the update. This update brought a lot of change. But, change is good! This change increased security! I have the ability to add travel notifications for my card, I can chat with a representative in my home state! No more dealing with people with foreign accents! If you see any negative reviews for this, it’s simply because elderly people HATE CHANGE!!
The new TTCU App is a much needed and welcomed improvement! The app looks and feels more modern, there are more available settings and menus than ever before, and everything is substantially easier to navigate. Bravo!
The new update is the worst update I’ve ever seen in my life. At first glance, the main account balance looks nice but if you want to actually look at your bills and purchases, everything is renamed to codes that no normal person would understand. Even worse, the update messed up to where it was only taking half the mortgage payment a month and we almost got charged a late fee. The original version was just fine, these updates are supposed to makes things easier, not more frustrating.
I am constantly being forced to reapprove my same device I’ve always used. You took a functioning app and tried to make it look flashy by making it go from looking like a 90s website to an early 00s website and the functionality is complete garbage. Jesus Christ get it together. I hope you don’t have a contract with the company or the one from whom you got the current state of the app from because you were taken to the clear era if so.
Please enable rotation so this app can be viewed and worked with in landscape mode. On an iPad it is difficult to work with this app when forced to use portrait only. Fix this and you get 5 stars! Don’t fix it, I stop using the app.
Nothing will load after update. It’s happened to me and everyone in my household. It keeps giving an error when trying to load account info. The whole new look is terrible too. New version is trash! I liked it before the update…was easy to use and never had issues.
The new app is horrible, you cant see anything clearly and its very hard to tell what screen you are on. All the buttons and pathways are hidden and require scrolling, and is just an annoying app to navigate altogether. I can’t imagine how anyone less tech savvy than me can get around this app now. Very disappointing
The new app design is absolutely horrible! There was nothing wrong with the old one. Now I constantly have to close out the app to pull up information because it lags and stalls. Takes for ever to make transfers. Highly disappointed.
The app continue to say there are issues with the clarity of front and back pictures. Also, cannot detect endorsement even though it is clearly there. My son can’t get the app to open on his device either.
the new app is absolutely awful. To the point I am switching banks. More than half the time I get errors when trying to see my account balances, make transfers, etc. Nothing is more frustrating than this app.
I am so grateful for this app. I am able to take care of all of my banking needs with this app. It is always up to date on my purchases and having a description and location with each purchase reassures me that I am spending too much money lol but I know they are MY purchases and not someone else’s. I love being able to make a deposit with a couple of pictures. The deposits are so fast and easy. This app has saved me so much time. I no longer sit in the line at the drive through. I would recommend you download this asap if you are interested in knowing where your money is. 😊
The application itself is average. As others have said, it gets the job done. Negatives - No Touch ID log in. - Text banking is absolutely horrible. If text banking is a feature you must have, don't bank here. The text does not come till the next day and on top of that it doesn't tell you the amount of money you actually spent. It's only set up to tell you that you spent over a certain amount. For instances, if you set the system up to text you anything over $100 dollars then the text you receive will specify that you spent an amount greater than $100 and not till the the post date. That's all it will do, does not work for pending transactions which defeats the entire purpose of text banking. The way text banking should work is, if I purchase an item I should get a text on how much I spent and within minutes. I'm used to this feature with all my other banks and this has to be fixed. Your text banking is pointless as it stands. Fix this!
Benifits of,but a hazard to, my choice in my life’s Professions- is knowing (and having the esteem of being known) by many colleagues in the “Biz” of banking. So therefore, as professional courtesy and genuine desire to do business with them, I have accounts to 5x the number of banks (even Platinum With BofA) that a typical Joe( and I am a typical Joe) needs or should trouble themselves with! However, and this may sting some of those, TTCU has by far the easiest and accommodating Online Platform I’ve ever used! It’s basic for us advanced-IN AGE and yet intuitive enough to be -> INTUITIVE and not far reaching as most irritating BOT driven bank apps! I have never written a review on any bank product and I don’t know why now except I was compelled and have bragged on this app. Now….on auto loans,,,,, well I’ll keep this positive… Respectfully Submitted and with jovially intent WSNOD
The app was working fine until the latest update. Now I can’t even login reliably. I have to enter the same password and login ID 10 times before it lets me in. Either it tells me the Logins are incorrect (which it’s not because I’m typing in the correct ones every time.) or it starts the login process and then sends me back to the sign in screen. If I’m lucky enough to make it into the app half of the time I can’t click on my account overview without it saying there an error. TTCU it’s the year 2019 and you don’t even have a half decent app. Remind me why I’m keeping my money in your bank if you can’t even let me have access to it via an app? Quit being cheap and get your apps fixed. Otherwise... Chase Bank will get all of my business. Their app works every time I need to login. And if there is an issue, they fix it ASAP.
Why doesn’t the credit card portion of the app not have the minimum payment required and date due? Also, why isn’t the minimum payment required reported to the credit bureaus? It takes either TTCU, or the App, way too long to post updates. I have a secondary checking & savings accounts, with another bank, and the updates are on a real-time basis. With the other bank my direct deposits posts 2-6 hours before they post with TTCU. If not for the lag time with banking activities I would have rated the App 5 stars. *Note: I edited my original review, from 6-12 months ago, by adding 1 Star because TTCU has improved the timing of account activities, which I also changed in my Review. However, it is still subpar compared to notifications I receive from my other bank and credit cards. I actually receive updates after a transaction before I even leave the store. Subsequently, I’ll login to that particular account and lo-and-behold the transaction has posted. Real-time. Just can’t beat it.
I’m the world’s worst when it comes to tracking my spending. But with TTCU’S new app I can check my balance every day and know immediately what debits have cleared my account or monitor for hacker activity on my account. This app definitely makes my life easier! In addition, my two daughters and my granddaughter all have TTCU accounts which is great to share expenses and transfer money among us. It’s easy to pay tuition, sorority dues or gas money to come home. Much easier than Venmo.
It is easy to use and I’ve grown so used to using it that I can’t imagine doing without it now. My husband and I transfer money between our accounts and my daughter and I are often “paying each other back” for things we have purchased for each other. I love being able to check the balance on all of my accounts at any time and being able to pay bills from my phone.
I like how easy this app is to use. It gives me a little info on each transaction I make so I can compare it to purchase recipes from the store or business I’ve been to. That way if a purchase has been made that I didn’t make I can track it easier. However, this particular update of the app has a minor glitch. When I’m scrolling down to view my purchases, the menu that pops up when you swip to the right pops up randomly while I’m scrolling. I think it’s a sensitivity issue. If this can be fixed this would be a perfect app!
The mobile app never takes money out right when I make a purchase. Same with my online account overview. Other family members of mine have Arvest and BOK and never have this issue. I am constantly being over-drafted because I will buy something and it won’t show the money gone sometimes until a week later. I do not think it is fair that I have to keep paying overdraft fees when no other bank app that I have seen has this issue. The money is always shown taken out of their account right then, despite when a store closes out their accounts for a day. Being a teacher, I really enjoy being a part of this bank, however I would love to be able to resolve this issue.
App works great, has a simple and non-overwhelming layout/UI, and is easy to use. But recently I’ve encountered a problem when it comes to depositing a check via my phone: it says “You must be logged in to our mobile app to deposit a check”, even though I’m using the app, and am very much logged in. This problem only occurred recently and I’ve had no problem with depositing a check pervious. Again, the app is great and I’d recommend it for its simplicity.
I love the banking app better then any other I have tried so far. This app will allow you to keep track of your spending by categorizing it for you. You can also pay your bills and handle most all your banking needs all at one place. The only thing I wish it had more of are better themes green and brown aren’t very pretty but at least it’s something.
I was really excited to find out they added the check deposit option! However, it's not working. When I click on it an error message pops up and says I'm not logged into the app. But I obviously am if I am in my account and clicking on the check deposit button. Going to delete the app and reinstall, maybe that will fix it. But I would really like to use this feature!! Everything else about the app is great though!
Allow mobile banking to your online account first and it works fine!!
Will not log me on. Works fine on computer but app just keeps saying cannot find user with log in information provided. UPDATE!! This app will not work until you first go online and allow mobile banking on your online account. Once I did that, it works perfectly now!!
I appreciate your business. I would like to Thank You TTCU for your Loyal services.... Even though I have never been approved for any loan and sometimes it’s takes days or even a week or more sometimes for a transaction to show up on my Mobile App, but nothing is perfect in life and I also still am learning to budget my account better and that is What I am Thanking You for. 🙂
Easy to use App! Verrry user friendly. Can do all my banking efficiently and effectively. Thus far, and I’ve been here since it’s beginning, I can do any aspect of banking that I need, right from home, during my lunch break while eating my lunch, while outside/taking my walk, etc., etc., etc. I just open the app. And “let my fingers do the walking”!
I like the system you have set up. I pay my bills on line, that’s the best thing that ever happened to me, for keeping up with my bills . Thank you There is one thing I would like to see change, when bill pay sends a paper check, I wish they would show the money removed from my checking account immediately.
I appreciate these ease with which I am able to access my account while maintaining reliable security. Also the ease with which I can review account activity, check my balances and transfer funds. I am very happy with TTCU. The members are always friendly and courteous, and I would recommend TTCU to everyone I know.
The app is great but there is a couple things that would make it better. My spendings don’t show up until about a full 24 hours after charging my card. So I have to keep track myself and I can’t rely on the app fully because it’s not up to date most of the time. Also, it’s not always clear on the location that I spent at. If there was a way to see clearly that I spent at grocery store or a gas station specifically on each charge I’d really like that.
I like the app, hardly ever any bugs. The one thing that I don’t like is when you click on your checking account to view your purchase history. When you scroll down, a side menu pops up and when you click the X to get rid of it, you get scrolled to the top automatically. If you can just cut out that side menu that would be lovely
Saves me trips to the credit union and I can check my balance anytime from any place. Can also transfer $ from one account to another. Thanks I liked the last app better. It was easier for me-to navigate. This new app keeps sliding back on itself and if that were fixed it would get 5 stars from me!!
I have been using this app for a few years now and I love it's convenience. I especially love the Bill Pay, as someone who is home bound most of the time, this has helped me make monthly payments to companies who do not have debit machine capabilities or to do it on a reoccurring basis. Their technical support team is great and answers questions and solves issues very timely. Thank you TTCU!
Massive fan of this app. Easy to use, good securities, surprising amount of info available for a phone app. Makes it easy to transfer funds or pay bills that are linked to my account on the go; in some ways, I actually prefer it to the website
Good app had for a few years. Just took forever to load & if it was because you had to show me an add for our credit union where I have been a member for over a decade... that would be a shame & waste of advertising dollars if you are spending money to show a customer an add & taking up my time... just saying, unless you missed it, bad move TTCU. Please don’t make me wait longer to get the information I need by showing me and add.
Great functionality with features such as Touch ID, branch/ATM locator, mobile check deposit, ability to view account transactions, updated UI, etc. Tools could be sorted better, they seem to be randomly placed and it can take some time to find certain features. But all around a solid banking app.
I find this app very user friendly and easy to use. And I really like the remote check deposit feature as I live in Stillwater, so driving to Tulsa to deposit checks would get old really fast. Your mobile site is better than the full website of the bank we do business with where I work!
The app is easy to use and convenient since you are able to make check deposits, and transfer money between accounts. I don’t use it for much more than that but it does have a lot more stuff like helps you with a budget. I think everyone should have the app.
I have two different banks that we use with two different apps & TTCU’s app is by far the easiest to navigate. I also always appreciate the quick access and availability to be able to transfer funds between my checking and savings! Great banking!!
I’ve been using e app for sometime, but with tax season coming I went in to pull up my tax statement and could not find it anywhere, so I started looking for my monthly statements and could not find them either. This is a problem and I tried calling and couldn’t get an answer after 5 pm. So I’ve downgraded my rating from the previous.
I chose this bank mainly because they had mobile banking and mobile check deposit. This App is awful. It freezes up on me almost every time I use it. And won't accept my mobile check deposit 85% of the time. I've used it on two perfectly good iPhones and my husband has had problems with his app too. I usually have to delete the app when it freezes and re-download it, or it will stay frozen for 30 minutes plus. Disappointing! I usually have to end up going to the bank to make check deposits.