TurboTax: File Your Tax Return

4.8 (938.7K)
208.7 MB
Age rating
Current version
Intuit Inc.
Last update
1 month ago
Version OS
15.0 or later
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User Reviews for TurboTax: File Your Tax Return

4.8 out of 5
938.7K Ratings
2 years ago, Robert Ranlett
Hate to Complain
Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year. Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.
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3 months ago, MarilynFC
Turbotax rejected me for being a first-time-filling-immigrant
My husband and I are new to this country; this is our first time doing taxes, and we decided to go with TurboTax. We uploaded every document and chose to be assisted by a specialist. We were assigned to Nigel, who was amazing and assisted us wonderfully. After almost three hours, he told us that management is reviewing our file and he’ll call us back the next working day to complete the process. The first thing he said when he called us back was that he didn’t have good news; management had decided to deny us the service for being non-resident aliens (which is not even the case) and filing for the first time. I was so confused I wanted to make sure I got that right, so I repeated what he said back as a question: they are denying us the service for being immigrants, and for this being our first time filing? His answer: yes, that’s basically why. I then asked if there was a way around it, someone we could talk to; he said no way around it and no one to talk to since the decision came from management. For people who didn’t grow up here, the tax system/process can be overwhelming, especially the first time. Taking that into consideration, do you think it’s fair, or even logical, for TurboTax to deny assisting us just because we are immigrants, and this being our first time? This has been the most racist and neglecting experience we’ve had since arriving in this country.
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4 years ago, Walker-jh2
Not free, no help when the IRS sends a letter, and still waiting for refund four months later
I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back. Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply. They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.
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2 years ago, CHG06061950
"Tax Expert" Was Zero Help, Bordering On Belligerent
To preface my remarks, I am still smarting from my conversation with a person from whom I was seeking tax advice. Hey, anyone can have a bad day, but it appears I caught “Tax Expert" Corey on a PARTICULARLY bad day. She was semi-belligerent from the start, very combative, and only seemed interested in (and continuously repeated) telling me my problem was with the IRS, and that TurboTax was not at fault. I would say Corey hates her job, but that is just a guess. Listen, the money quickly became a secondary issue. I detest being talked down to by people that have no respect for anyone other than themselves. I whole-heartedly advise anyone considering this app to take into consideration how this company treats its customers. I have used TurboTax for probably 25 of the last 30 years. I will no longer use their service. My advice is to go to a CPA or other tax professional where you are face-to-face with another human being. Honestly, after the fees TurboTax charges (especially considering their complete lack of Customer Service), I would think the cost would end up being similar. I’m not saying your experience would be similar (I didn’t need to talk to a “Tax Expert" at TurboTax in the past, however this year I needed help….my experiences were, up to this point, good), but just a cautionary warning that if you DO need help, based on my personal experience, don’t expect too much.
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2 years ago, Moviemaker2011z
Terrible company and terrible app
All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.
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2 years ago, RyeGuy'10
Turbo Tax Live’s “experts” barely understand tax law.
I have used Turbo Tax for years and so this year they were asking questions about if we owned Traditional and or Roth IRA’s. My husband and I each have both so we responded yes. We were trying to find information on the web platform about whether this pertained to workplace sponsored IRA’s or just individually held IRA’s such as our ROTH’s. There was no information available so we decided to upgrade and pay more money to Turbo Tax Live and use one of their “Tax Experts”. We asked the man our question and at first he said that we should not report our work place funded contributions and then he needed to look through the questions the program was asking as if he has never seen this program before and the changes his answer to yes we do need to report these employer sponsored contributions. This caused my husband to have an over contribution according to the Turbo Tax software. So we had to call our financial planner and ask to withdraw funds in which case she informed us that we did not have an over contribution and that the information from the Turbo Tax “expert” was completely incorrect. So now we are going to have to file an amendment on our taxes and incite more expenses because of Turbo Tax’s “expert” that gave us incorrect advise. I will not be using Turbo Tax in the future.
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2 years ago, Leo Xeno
I’ve used TurboTax to do my taxes for the past 7 or 8 years and never really had any issues. This year is the last year I’ll ever use it. If you you haven’t done your 2021 taxes yet and are considering TurboTax, don’t. This year, the great people at TurboTax decided to have you manually choose the “free” option not once, not twice, but three separate times. If you select “free” the first two time times and don’t catch the third, well guess what? You now owe TurboTax $120. That’s right even after selecting “free” multiple times, they select their pro package by default whenever they ask for the third or fourth time. I would not recommend this app nor recommend doing your taxes with TurboTax. Their shady practices, unnecessary bombardment of asking what package you want multiple times AFTER selecting, and automatically setting YOUR choice to their upgraded package are just horrible, opportunistic actions. I will never use TurboTax again and will tell everyone I know exactly why they shouldn’t either. UPDATE: Their automated reply addressed nothing on my initial review. I had two W-2s. TurboTax CLAIMS I had additional paperwork that required the MANDATORY upgrade to their premium services. That is COMPLETELY FALSE. Upon investigating other reviews and other websites, TurboTax is scamming people.
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4 years ago, J.ro9
This is a joke
I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.
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3 years ago, Jong ponytail
Credit karma does not work!
There is no way of reporting login problems to credit karma. I have the Turbo app the TurboTax app I have the password and everything for credit karma I paid extra TurboTax max and now I can’t access Credit karma when it sends me alerts it won’t let me login! The most it will tell me is that I need a different browser what’s wrong with Safari when the browser is Google! And why wasn’t I told any of this before I shelled out $150 extra when I did my tax! This is fraud when you don’t let me into the website after you let me set up an account! I am so disappointed with TurboTax! After I sent this review I tried the credit karma logs and I discovered I am not alone and being dissatisfied with TurboTax. I’ve used TurboTax for many years now and been very pleased with its monitoring of my credit and willing to pay the extra money for it because it was reliable and allowed me to use the safety of the SafariBrowser. This Will be the last year I use TurboTax or recommend it unless this problem with credit karma is fixed! I do not want to be sold anything by this credit karma site and now that it doesn’t let me login I can’t even monitor what I have! I am an old lady and I feel as if I have been cheated by TurboTax
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5 years ago, gmajules17
Used it for years!
I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate.
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1 year ago, l-a-santos
Full service is like no service.
The system is really useful because it’s almost all automated. It’s the full service that’s just too disappointing. We signed up for that to make sure all our entries are correct. We set up an appointment to talk to a so called tax expert. The call today was at least 10 minutes late and when it finally came through, the call was disconnected and we waited and waited and waited for hours for a call back. And all that time, we were sending messages to the so called tax expert on the app. We reached out to their customer service and got another call. That person took about 20 minutes looking through whatever only to tell us we’ll get another call with another expert in two minutes. No one called. The original tax expert assigned to us didn’t reply to our messages until over two hours later to say she had another call with another client. I don’t know why she’d been on another client when we already had an appointment. Again, after hours of waiting she said we could wait 20 more minutes and she can get back to us. That was a complete waste of time. I asked her to tell her manager to assign our account to someone else. We’ll see how that goes.
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5 years ago, Johnster343
TurboTax is a joke now
Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.
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1 year ago, TMayben
Every Year, disappointed more and more.
Price of TURDbo Tax has increased every year, citing that I never qualify for filing for free but I have the easiest return with no complications (married, filing jointly, one kid). For 2022 TURDbo Tax stated I was going to owe a significant amount to federal and state. When I clicked the button to help me understand why I owed, I got a generic response that even I didn’t understand. When I wanted to talk to a tax agent live, it was going to cost me $375! On top of that, $50 for filing in my state and whatever outrageous fee to file federal. I canceled my return through TURDbo Tax and met with a local accountant. I owe a significantly lower amount (it was a given) and I’m getting refunds from the state. Filing with my local accountant took 20 minutes and cost me $120. I used TurboTax for 7 consecutive years and I almost owed more to Fed and State and owed more out of my pocket using them for an 8th year. Some would say user error but I filled everything in the way it wanted me to or it pulled the information directly from my employer through ADP. It’s not a user error. It’s them trying to scam more and more people out of their hard earned money. Stop using them and go see an actual tax professional!!!
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1 year ago, never using ever
Single handledly ruined my life
During the height of the pandemic I attempted to save money by using this app, and not going to my normal tax preparer, and when I tell you that in one click, I single-handedly was left in financial ruin. After completing my form I was told that I would be receiving a refund check and that everything was clear. Within 24 hours $14,000 was taken out of my account and therefore left me overdrawn. The transaction was from the comptroller of my state and was never mentioned in the TurboTax details. Since this was at the height of Covid. Nobody would answer the phone on both sides, and I was pretty much left to make up all that money to get my account back to not negative, when I called customer service with TurboTax, they had no words and couldn’t help at all and still wanted money from me for preparing my package. I would never wish the agony that I went through for the next two months on a new one, and will never ever ever ever recommend this vehicle of tax preparation to anybody. Go to a real place that will have liability for repairing your package incorrectly. Just be wary of the quick and easy route because it can leave you in destitution in deep, seeded depression.
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5 years ago, xxlovecrystal
Price is very misleading
I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.
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6 years ago, Sarah R 2018
TurboTax is going downhill
I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.
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4 years ago, GeminiDog7
A worse value every year
This is my 3rd year using TurboTax and I get gouged and worse service every year. The ads say that it’s free in most cases. The first year I needed to pay $40 for the standard deduction... ugh fine. The second year I was charged $40 for the standard deduction and $40 to file state taxes; really?!? Whatever at least if you pay $40 more they will just pay you out when it was accepted by the IRS and you can at least have your money quickly. This year $120 and the IRS paid me but Intuit hasn’t yet so I paid $40 to delay my refund essentially. I guess my main question is, “who are these most people who get theirs free?” I have an extremely modest income and my only deduction is student loans. That is $80 right there since it’s $40 for state taxes. How many people could possibly have no deductions or state taxes? I doubt the majority. I tried to get info or voice my displeasure but the live chat doesn’t ever work for me and calling on the phone just tells me to call the IRS... but they already paid me! So where is the support so I can get information on why I haven’t gotten it yet? This will be the last year and I’m calling all my friends that I actually recommended this app to and telling them about this!
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2 years ago, joz9284
Functions often do not work
I’m quite honestly now scrambling to get my tax returns done in a timely manner since there has been so many delays using TurboTax. In theory, it seemed like a great tool, however I have encountered many errors in some of the functions which seem to not work unexpectedly. For example, at some point last week i attempted to download my crypto information from the exchanges, however the TurboTax app said this feature was not working until April 6th for some reason. I have returned since to finish this process, but yet again the crypto downloading feature says “something unexpected happened and we can’t connect” and tells me to return in a few hours. I don’t have time to only be able to make small steps of progress every few hours. I’d like to be able to get my taxes done in a single sitting. I’ve now had to drag this out for weeks and is adding unnecessary stress. I may finish filing my taxes with TurboTax (if it lets me), just because of how much time I’ve invested in putting in my info, but I do not plan to ever use this again or recommend it to anyone.
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2 years ago, Okaybutlikewhat
Turbo tax intentionally over charges you
It’s cheaper to go to an in person tax expert than to use this application. I had finished inputting all my information, I even tried to add the extra charge for self employment help. When it came down to paying I tried to pay with my refund, it didn’t let me. I didn’t think that part was a big deal, I was just going to pay out of pocket. Then when I went back to the payment screen they had added a $44 charge for “premium service benefits”. It gives the option to remove but whenever I click that button, the screen goes blank. I am able to go backward and try again but the same issue happens. This is obviously not an accidental technical issue but an intentional scam. May the IRS take your company and CEO down for scamming people. That’s absolutely repulsive that you would do that. I’m waiting to hear back from technical support now so they can manually remove it but Im most likely just going to go to an in person tax expert if I don’t hear back within a certain time frame. Please do not do your taxes with turbo tax or any program/system this company has. They’re taking advantage of people.
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4 years ago, H&RBlock4my2021
Think you’re all good? Juuuust wait
Two years in a row, this app has auto populated data into my returns that made them get rejected. Last year, I didn’t even realize the rejection because I was too busy and not scouting for my returns, but discovered just in time to miss out on student loans through Fafsa. This year, because of negligent wording on their questionnaire, I was rejected again. I spent hours on the phone today with Turbo Tax, and while their “concierge of concerns” who answered did point me in the right direction, it took hours for even her to figure out how to deal with the issue! Not to mention, because I had a single “off” gig event that paid $188 on a 1099, they required me to buy a $120 program to process it. I was then told that they had lost my payment from last year and that to rectify their own auto-populated data, I was going to have to buy the software and mail in my returns. Thankfully I found a receipt on THEIR OWN WEBSITE and got them to provide the previous year’s program without charge, but I do still have to file through mail A YEAR LATE. This site is a mess and I used to put up with it because it was a way to just get the taxes done, but I guess I’ve learned my lesson.
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1 year ago, rdhdcowgirl
Super confusing!
Keeps asking for naming conventions and instead of offering current names used from last year it creates a new business and makes you run through the whole 20 million questions before you realize it created a whole new category even if I just didn’t get the correct capitalization from previous years! On top of that only certain answers are saved so when I go to adjust values based on new information I have to answer almost all the questions all over again! Huge waste of time! Super confusing especially trying to enter odd scenarios like rentals, farm rentals, and farm income. The “index” is awful, I can’t just go into a topic and see my answers, I have to redo everything within a topic instead of being able to target the new info. Some of the clarification links just say “place holder”. Solar credits are confusing, is solar batteries considered a fuel?? Idk? The help topics just lead to more confusion. Lastly in past years you saw your refund/due amount in a top bar that changed in real time. Now that bar is gone and it’s super hard to get it back to see what you owe after new changes. Really annoyed this year!
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4 years ago, Lily=>
CPA Money Scandal/Deceit
The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, turbotax, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.
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6 years ago, VampireKitties
Demanding a refund!
Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling. On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!?? Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck. I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back. I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.
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2 years ago, crazy5kidlady
Do Better!! Shady
You would think after the stimulas fiasco you guys would make sure you were in top working order. I’ve used you all for several years, but these past issues are making me tap out. Go all through to the end. Only to be told I can’t Efile my state because I don’t have a SSN or EIN for my dependent care providers. There were no dependent care providers. Why would I need number’s for something I didn’t have? Then When after I’ve spent HOURS double checking, deleting and then imputing information again and again. I cave and ask for help. Only after agreeing to PAY MORE. Then to be told it’s nothing I’ve done it’s you!! I was never offered to have my fee reduced back since the only help I needed was something I didn’t cause!! Then to be directed to a post that say “your working on the issue” and for me to sign up for Email updates! Really? That’s all you got. By the way it say’s that post was made 3 days ago. Seems there could have been a email sent out about this issue instead of waiting for us all to agree to PAY that higher fee to talk to someone. Shady business practices TurboTax!! Do better!
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1 year ago, HonestReview867
I always have used turbo tax every year for past 3 and this was the first year trying deluxe ver. There was an error, not a tax problem but more like the program error. wouldn’t let me proceed in the final review (seemed like a tech error, the customer service agent said it seems to be that way and trying to get help for me but only news she brought back was that I have to upgrade to even more expensive version. I was already forced to go with deluxe cuz of my insurance change during the year/which is understandable and I had no problem going with deluxe. I said I don’t need any tax help and I’m not willing to pay triple the amount cuz it was literally a click away from being done. and I finally asked if I could get help just getting thru this page (even if I clicked continue it wouldn’t proceed to next page nor letting me know what’s wrong) there was nothing she could do she said she’s just a customer service agent and I totally understand. She was the only nice part about this whole 2 hour wasted time. Went ahead with H&R Block and was finished within 30min, even paid less for their service.
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6 years ago, JaimeDavis1402
Never using TurboTax again!!!
If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.
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1 year ago, Hez_A_Pirate
Bait and switch for sure
Last year I filed with TurboTax free no problem, this year I get a $39 tax credit that changes the whole thing from a simple tax form(free to file) to a whatever it’s considered now(need TurboTax deluxe which costs $39) so I assumed that the tax credit would just pay for the filing but no the state filing is no longer free with the deluxe version(another $39). Next while trying to pay you can either use Apple Pay which I would have to go through the hassle to set up and figure out or it gives you the option to pay from the tax return which I thought would be included in the almost $40 I am already paying for this service but no! It has to come with yet another $39 service fee for choosing “easy pay”. My total price now comes to $117 to get a $39 tax credit that I don’t even care about. Thanks a lot TurboTax for making an already annoying hassle even worse by overcharging to file one extra form. I will reevaluate my options with the IRS Free File Online: Lookup Tool next year due to the frustration caused and I recommend that nobody use this "free" TurboTax service ever again!
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2 years ago, hkkkakka827262
Feel like I got scammed
I kinda got the same problem as many people this year. Most years it’s been pretty simple but this time was the most stressful I’ve ever had. It talked about some retirement thing I needed to process but I needed to buy the deluxe to do it. It said it was only $49 so I didn’t mind. It said I’d be getting a little over $2000 back but after 5 straight hours of complete stress I finally got to the end and it said I had to pay the app some $130 for deluxe and I’d be getting $1300 back after all the “fees”. I am still extremely confused about this but I just wanted it to be over so I went ahead and filed. Not much has changed with my income/life this year but the filing process was 10X more stressful and confusing. I’ve never had to pay to file my taxes before but this time there was no way around paying $130??? And I’m really not sure where the other $500+ went; kinda just disappeared into the app. I definitely don’t think I want to file on this app ever again and would definitely recommend people not to use it.
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4 years ago, Fink2588
I’ve used Turbo Tax for the last 5 years to do my taxes, I’ve never had any issue until yesterday. Year after year it’s been a breeze to do my taxes through Turbo Tax. Yesterday I started my taxes and like always chose the Free Edition, throughout the process it tried telling me I needed to upgrade to Deluxe more than once and I chose not now. I was to the last step just before sending my returns in electronically, and the app told me that in order to proceed I had to purchase the “Deluxe” version of Turbo Tax. It stated it would cost $40, once everything was said and done it charged me $40 for federal, $40 for state and $40 bc I chose to have it deducted from my refund. It would’ve been nice to have that info upfront instead of sliding it in at the very last second after filling in all of my information! Had it just been $40 like the app stated it wouldn’t have been so bad but to charge $120 is crazy. I claim single and have no dependents so my taxes aren’t difficult to do. I strongly advise going a different route to have your taxes done, I will be looking for an alternative place to have my taxes done next year.
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2 months ago, Mehisherebabe
Why the charge?
I’ve used turbo tax for years. it was how i learned to file my own taxes when i was 18. it was always so fast, easy, and FREE. as of this year i only received a $27 refund (thanks to our president but whatever not turbo tax’s fault). and i go to complete the filing process and you guys want to charge me $118. i would not have received a refund at all had i paid that. i used H&R block mobile app instead and got it done for free and had my *small* refund in my account in a few days. turbo tax seems to have gotten a big head with how many people have decided to use them instead of going to actual drop their taxes off to be filed by people, and now you guys want to charge all sorts of fees. the options were always there to upgrade to a different package for 60 bucks or something like that, but it was always a choice. now charging $118 is not a choice. i dont like it, and unless the charges go away & they change it back to how it used to be i won’t be using turbo tax any longer. it’s a shame considering i was a customer for years.
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2 months ago, Jackiemoneyloss
Wouldn’t refund me after they couldn’t do taxes
I am married to a disabled veteran, and we had certain text, deductibles and situations that pertain to us that would allow us to file our taxes correctly, and TurboTax could not accommodate to that. it had us in the negative in which I couldn’t understand why no one would give me a reason why. So I ended up taking our Taxes to Accountant, who got us squared away. I had paid for a TurboTax services, but they would not refund me my money, even though I did not file my taxes with them because they could not accommodate to our particular situation so yes, I give them a -1 star, if you are a disabled veteran or any kind of military personnel. I would not file my taxes with them. If you have a specific special needs or situation that pertains to you, they do not keep up with the current regulations and laws in my point of view for our situation, so use at your own risk. I see why people got messed up with TurboTax, because of how it can be to file your taxes if you have a specific situation going on with you or multiple specific situation like we had.
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2 months ago, thechainedwoman
TurboTax is such a joke. I have a low income and have never had to pay extra when tax season comes along. However, TurboTax tried to tell me I owed nearly a thousand in taxes! I knew it must be a mistake. I looked through and found that TurboTax had taken my salary and then doubled it and put that into a miscellaneous gross income. When I contacted customer service, they kept telling me I had to account for some made up income I'd never earned. Then they told me to delete the file--one that I couldn't delete and had never even added in the first place! TurboTax had done that for me. I upgraded my account to get more help but ended up wasting about $130. I went onto the H&R Block app to file instead and it was night and day. The process took about 25 minutes and everything went smoothly. I filed with no charge. And it turns out I don't owe $1,000 in taxes. Go figure. When I went back to TurboTax for a refund of the $130 they charged me for unfulfilled services, they said no. Definitely don't use TurboTax if you want to avoid a headache. H&R Block was way easier and the format is much more appealing to use.
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4 years ago, Afw11
Switched To H&R Block, it’s actually FREE! 👏🏻
The fact that TurboTax has to put so much fine print in order to scheme you out of more money is nauseating. Either just let people choose to cancel the Deluxe/Pro/etc. instead of making them delete and restart completely... just so they don’t have to pay the ridiculous fees, that suddenly double at checkout. I have the most basic taxes imaginable, just wanted to include my student loan taxes. In order to do this I needed to pay a $40 fee to upgrade to Deluxe. Ok, done. Now, after finishing all my filing.. I’m told it’s not only $40, but an extra $40 for state filing as well, you know.. the thing that was free an hour ago. So in order to get the less than $100 refund from my student loan taxes, I would have to pay $80 of it back to TurboTax. Absolute joke. After switching to H&R Block (since I would have to completely redo my taxes with TT anyways), I got the exact same refund I would’ve gotten from TT, minus $80... literally scamming people and making it look like they’re giving you more money. Used to be a helpful site, now it’s garbage. USE H&R BLOCK, ITS ACTUALLY FREE 🤙🏻
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4 months ago, xtdp
Not worth the fees
They will let you pick the free option just to force you to switch to the $40 “deluxe” package if you receive ANY credits, I tried declining a tax credit so I wouldn’t have to pay the extra fees and it wouldn’t let me. The fees added comes out to more than the entire return. I stopped filing when I realized they sneak in a $40 state filing fee at the end. Recommend using any other tax service this year and probably in years to come. Huge rip-off for the product you receive. UPDATE: the response to this review did not explain why the app allows you to get to the very end of filing before trying to charge you a minimum of $90. During a year where many of us are having to pay into taxes for the first time, claiming to have a free version and then trying to force a large fee at the end of the process due to tax credits they force you to take is shady at best. The fact that I can’t go five pages into filing without seeing a screen showing multiple paid upgrade packages just doesn’t sit right. The service wasn’t like this years ago and it’s disappointing.
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2 years ago, Chlobug30
Highly Discourage Using This App.
Filed my taxes through turbo tax. I was going through complete circles throughout the app. When it came down to finishing, it processed and payed a few hundred dollars! Later I got an email stating the IRS declined my process and needed some more information. I called customer support to just cancel the whole process and get the few hundred dollars I spent to file and figured I’d take it to a tax doctor. I was told they could refund me and the representative had to read off turbos contract to refunds to us due to not knowing herself! then proceeded to transfer us to management. management said she will start the process and then walked away from the phone. In the background it was screaming and talking from a television! As I am writing this now, I have sat on the phone with this manager for 2 hours!! My spouse called from his phone to speak to another representative and she told us they can not do refunds. This lady helped out as much as she could. I highly do not recommend using turbo tax. I was to pay $49 to them for filing and the total price came to $240! Will not be reusing turbo tax.
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6 years ago, Carebearclg
Fast and Easy
TurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!
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6 years ago, richandjayyyyy
Going down hill?
I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.
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3 years ago, Belle7881
Waiting over 4 months for federal return
And not only will the IRS not tell me what the holdup is... but TurboTax is hounding me to pay them their payment because THEY don’t want to wait for my federal return either. Which my payment was supposed to be taken out of my return. So not only am I broke and can’t fix my vehicle to drive to work, but I’m expected to fork over more money to TurboTax that I wasn’t expecting. I’m borrowing a car from family just to work! I’ve been a customer since 2013 and it took me YEARS to fight the fact that they listed me as a Detroit resident even though I never selected that! I had to fight for years explaining to authorities that I never reported to live or work in Detroit! Now that that’s over, who knows what reason they have to hold my return with no explanation for over 4 months... BYE TURBOTAX! I’m %100 sure you screwed up again and now I’m paying for it AGAIN! Not worth it.
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4 years ago, Macabre417
Won’t even open ( Revised )
Updated review: My first time using TurboTax was fairly positive. The interface was easy to use and there was a lot of helpful tips and references that made it feasible to navigate filing completely on your own. There was a lot of good validation and built in checks that caught things or made suggestions before I submitted my filings. I was especially impressed with how quickly my returns were accepted and processed, which was very reassuring. My only negative comment which is why I’m giving four instead of five reviews is that I noticed during certain times the mobile app would struggle to connect and display a blank screen. The first time this happened I was frustrated and posted a negative review. Thankfully, I found that I was able to continue by logging in on the website version, which had retained everything I previously entered. Since this software is so widely used, development might want to look at the load capacity of syncing data with the mobile app, as I’m assuming this was part of the problem during night traffic times of day. Original post: This was my first time using TurboTax. Things were going fine but now the iOS app won’t even open. It just displays a white screen. No error or anything.
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4 years ago, FMB16
Tippadee was right, Annoyed frustrates and disappointed
I too have used Turbo Tax in previous years and am now struggling with the same concerns Tippadee warned about a year ago. They claim their services to be free but continue to add on a $40 charge for this and another $40 charge for that. At the end of it, I am being charged nearly $100 to file one extra form and to file my federal and state taxes together. Adding insult to injury when charging an extra fee to file state taxes that are offered free through the state, they provide a very friendly message stating I don’t have to pull my wallet out just yet, they’ll happily take from my refund and issue the remaining balance. And if all of this isn’t frustrating enough, the app keeps freezing. I understand I am paying for the convenience of filing through one company, but at this point I feel I am being overcharge, especially when the service and support isn’t there. Plus the lack of transparency with their pricing and advertising has me thinking I will not be using them going forward. Take the warning as I should have done and don’t waste your time.
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4 years ago, lanners doll
I’m so upset with turbo tax.
I am so upset with turbo tax and how wrong they just treated me I’m almost in tears. I sign up with them I upload all my w-2s and they tell me I have a 1099 that needs to me uploaded. So I then try to figure out where this 1099 came from and it’s been 2 months and no one is helping me. I call every one I might have a 1099 from and they all tell me they did not take a 1099 out on me. So I go back to turbo tax they make me sign up for the 90 dollar one because of this 1099 turbo tax says I have so I sign up for it and now they still keep telling me I have to fill in all the info for the 1099 so I call the irs and the irs tell me I DONT EVEN HAVE A 1099. I’m so upset. I have been dealing with this mess since January and now I don’t know how to fix my taxes and I have to pay turbo tax for a service I don’t even need. This has been the worst experience I’m never filing with them again and I will be telling everyone how much of a headache and a disruption they have caused me. I even had to post pone my vacation untill next year because I can’t afford it with out my taxes and I missed my vacation deadline at work. 😡
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5 years ago, gadgetie
Just like the TurboTax you are used to
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.
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2 years ago, Yasiralicious
Please do not use this app. THIS APP IS A SCAM
Last year I used this app to get my return because I was in a military Boot Camp I couldn’t get to do it physically so I chose to use this app. I paid about $200 for a representative to assist me because I only had my phone for 30min each weekend she said she couldn’t help me if I couldn’t be on the phone with which I totally understand, I never got a refund for that so I was like whatever. I tried to fill it myself and the return was $273 and they said I’d get it within a week on and I paid about $200 to fill it myself so that means I’d only get $73 but money is money ! It’s been a year and I haven’t got my money I talked to a lady on the phone with a really bad attitude who told me I’d never get a refund for anything and the IRS is backed up and it’s ok that I haven’t got money in a year. Now I tried to get in touch with someone again but they said I can’t get in touch with anyone if I don’t fill my tax for this year and my account is invalid or something. I feel so helpless and disappointed. PLEASE GUYS GO TO YOUR LOCALE TAX FILLERS THIS APP IS A SCAM
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3 years ago, tmomof4
Customer service *****5 STARS PLUS!!!
I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!
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2 years ago, WayneM-itunes
Does taxes ok, but needs work
I like doing my own taxes, and I like that I can do it on my phone. But there are more than a few issues on my iPhone 13 pro max. 1) All of my imports of tax forms failed. All of them. 2) So I had to switch out of the app and look at a photo/pdf. If I was out of the TurboTax app for more than a minute, TurboTax would take me back to the opening screen, like I had closed the app. 3) Cutting and pasting numbers from photos frequently failed, especially if there is as ‘$’ in the number? 4) I must have been nagged to upgrade from the deluxe version at LEAST 10 times. 5) I paid my federal taxes with my credit card, and was charged a fee twice by Value Payment System (both still pending, so hopefully one drops off). 6) unbeknownst to me Value Payment systems has a very bad reputation with the BBB. Why would TurboTax choose such a company to process payments for their customers credit cards?
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4 years ago, Deveeno Bobeeno
There I was, filing my taxes like any tax-paying citizen, until I realized I was being charged $90 for something I wasn’t clearly told that I would be charged on. I went on for an HOUR trying to fill out a load of nonsense, not knowing I’d get punished for it in the end. Of course it’s only after an HOUR LATER of filling out all these redundant questions that I was notified of these charges. I have to start ALL OVER AGAIN, because I am literally so poor that I can’t afford to pay $90 right now! You guys are SICK! You knew this would happen with the way you developed this app! I’m at a really vulnerable time in my life right now, and this is how you run things!? I’m never using this disgusting app again, ever! You won’t get me for this Year, or any of the next! I’M DONE! Also, I don’t want to hear anything from the useless developers. You’re feigned concern, your inability to understand, and your passive-aggressive responses aren’t welcomed, nor are they needed. You only enrage people further! You’re redundant presence here as Developers is garbage, just like you.
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3 years ago, Shylatime
Waste of time.
I will never use the TurboTax service again, especially through the app. I filed with the app last year and it was nothing but a hassle. I filled out my information, moved through the process outlined by the app, and encountered an issue. My card information that I was using went through on my end but wouldn’t register on their end. I called the service, was told to enter my card information again and I did. That one went through on my end as well. I once again called and was told that the two charges, both for the entire amount due, were used to one to verify my card and two to pay my taxes. I felt this was a reasonable explanation. I was WRONG. Both charges went through on my card. I called again and explained what had happened and what I had been told and the individual who was supposed to be providing “customer service” laughed. LAUGHED at the issue I was having. Paying taxes twice through a shady company like this will not be happening again.
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5 years ago, Madelaine Au
Duplicate Profiles on the Same email
I want to submit a suggestion to the product developers of Turbotax. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.
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4 years ago, sarahelodia
Tears of frustration. Is 0 stars an option?
To start, I only decided to use turbo tax because my friend received an email promising him $25 if he referred a friend and they used TurboTax because of him. He forwarded me the link. I went through the link to the site, in order to get him the promised $25, since money is tight. I filed through Turbo Tax and he has not heard a word about receiving the promised $25 for referring a friend. Definitely makes me not want to refer anyone. Also, the website and app are anything but user friendly, and this is coming from someone with a bachelor’s degree in accounting. I’m pretty sure something went horribly wrong because this is the least amount I have ever gotten back. It is significantly lower than usual. I had so many issues with nothing resolved when I attempted to call for help. I am so upset. I was in tears trying to get the app and website to work. My mom offered to just do them herself, but I went through the frustration because my friend was really hoping for the $25, and he didn’t even get it.
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4 years ago, SinfulMotives
I honestly don’t understand what happened... I used this app last year and it was FREE. As it’s advertised EVERYWHERE. The only reason I even chose to use it, to be completely honest. But this year I HAD NO CHOICE. I chose the free option, but was then forced to upgrade the plan. If not I wouldn’t be able to file my taxes. The only reason I didn’t go anywhere else was because I didn’t feel like going all the way to H & R Block. So you got lucky TurboTax, my laziness just got you guys $155. Next year I’ll definitely be taking my business elsewhere. I’ll also make sure to express my opinion on this app to all I know. I work in a place where we handle people’s finances (to an extent) and they’re constantly asking us advice. I’ve recently had people ask me where I think they should do their taxes. Well thanks to this experience I definitely know where to tell them NOT TO GO. Another company, that seemed like it cared about its consumer, switching up because they’re rather rob their customer to get more money in their greedy pockets.
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