Yes it is my corporate choice and it works well for me to preview the charges before they get dumped into my expense app. However the UI can use some improvements. I use an iPhone 6 and the font for the cents displayed in the list of transactions is so tiny; they are unreadable even with reading glasses! What does it take to up the size a bit as they have no settings for this? I can get nowhere with the bank’s customer service... UPDATE: Fonts have now been fixed I latest app! Thank you!
Unclear Titling causes non-corporate customers to download wrong app - very poor naming of apps
The authors of this app do not tell you in the title that this version is for corporate customers/users. It cannot be used by regular bank customers for a regular US Bank account. Customers must download the other poorly titled US Bank app. It would be helpful if the US Bank management cared enough good customer service and carefully titled their apps so customers don't have to drill down into all their apps in the store to find the right app that meets their needs by creating useful, explanatory titles for the apps that tell the customers the target audience of the app. Examples of better app titles are: US Bank online for regular customer accounts US Bank online for business accounts Ya think!
a really like the US Bank app but under Manage Cards - Travel Notifications you should allow the option to choose States all at one time as opposed to having to go in and out.
Every time us bank updates redo the apps there is few things wrong some area that want you to type your phone number or some number ,ok I can see where you put numbers in but nothing it looks like blink line or no where to put your number in so I keep tapping in the area where I think that number goes after an hour of trying it pop up where I can put number in. I know it is not my cellphone because I tried with my son’s cellphone same thing. I give them a 2 stars.
This is my first time using this app on my iPad mini 4 that I just bought specifically to do online banking because it always screws up on my iPhone 7. Right off the bat I found two major problems/inconveniences. One, it doesn’t rotate so that I can use my keyboard and two, it doesn’t give a total amount scheduled in bills so I have to continually add up the payments scheduled manually. One shouldn’t have to rely on a laptop or larger technical apparatus these days to perform simple bill pay.
People, please be aware. This is the worst financial app in a way that you can’t even have access to your accounts for online banking and Most of the times during the day when I try to open the account it prompts “oops error our side, try again”!! Called their technical support and their representative acknowledged that they have lots of complains from customers and she just passes the complaints to developer. By the way this has been going on for months...
Every time I attach a receipt to a transaction it ask for a review… well here you go US Bank. 1 star for asking every time I attach a receipt. Would have been 3 stars if it asked once a day everyday. But not when I have 60 transactions and I keep getting the annoying pop ups. UI is alright, design makes it a little difficult to segregate information from 1 transaction to the other.
This app is misleading. The app has an option for registering online, but the answer from customer service, when called, because of registering problem, is that the app can access online only after registering the card first on a desktop with windows system. Also, Customer service quality survey option only disconnects the call without allowing for actual quality survey.
The TouchID functionality is a joke in this app. It doesn’t work most of the time. The person in charge of the app development should get another job. I have used the USAA mobile app with TouchID for 2.5+ years and it hasn’t failed a SINGLE TIME. This pathetic excuse of TouchID functionality in the US Bank app needs to be disabled immediately to stop misleading it’s customers.
I was hoping to see that you could use a smartphone to take a picture of a receipt and attach it to the transactions. Like you can in web version. However, there are limited features. Good for a general summary overview of the account but that's about it
Lacks Basic functionality, have to use pen and paper to track stuff
I have to use this app for work. I have two main complaints. One I can’t see pending transactions. Two the transactions delete after 99 and you don’t have them broken off by month so it’s just a huge running list which makes this app hard to use. Update this thing into the modern era because this app is like driving a car with no Windows. You can’t get real-time insight or organized financial data so I have to track everything with a pen and paper.
Pretty frustrating to us this app. It doesn’t recognize userid password and won’t login. Same thing works on website (which still is inefficient to use). When the app works, the it would keep asking for password every time logging in, even though faceid is enabled. It’s irritating to see how in this seamless world, this app works as if in stone-age.
We used the app to pay bills. The last 2 days we got a blank blue screen. After trying to fix it ourselves called support. No help. She claimed change was a month ago but we paid a bill a week ago. Blamed our I pad for being too old. A “minor bug fix” that destroyed the app for some device users is very poor coding.
If you are looking for heartache look no further, the US bank app is for you. The user interface for both their app and their main website is such a insult to navigate around, It’s like they tried to make it purposely difficult to pay your bills, even just finding your balance is a nightmare. If this was not my corporate card and I was forced to use it by my job, I would never in my entire life use US Bank. US Bank if your reading this, I beg you to get all your crap together and then fix that crap. Please and Thank you! J.
To truly replace Access Online we need transaction management - specifically the ability to add allocations using accounting codes. All other features are working great.
This app is so frustrating. This is second time I have gotten a new phone and tried to log into the app. Well guess what? It wants a phone number. Enter my phone number. Guess what? It’s already being used. Yes! By me! Why can’t my app data transfer? Now I can’t log in.
This app worked ok till today when it quit letting me access my transactions. Useless US Bank “help” cannot figure out why I can log in with my PC but not with the App. All my software is up to date, nothing changed with my credit card details and no one has any solutions. Don’t waste your time!
This app is no good. Tells me that ok locked out of my account. Then, when I call customer service, they tell me that I’m not locked out and should be working fine. Transfer me tech support but no help?? However, I have no problems going to their website. Just a bad app.
Since the update, entering the credentials for an account and clicking the login button just clears the password field and then does nothing without granting access to the account info. Previously a perfectly acceptable 3-4/5 app for a corporate account
This is funny though, even the review feature won’t work. Online banking via website won’t work either. Good news! Bank by phone works, took no time, meanwhile the app is still trying to load. Changing banks today.
New app is awful. Please bring back the previous version
New app is awful. 1. Sometimes remembers previous login. Sometimes does not. 2. GUI does render correctly on an iPhone SE. I think the developers user larger smart phones and have not adequately tested legacy smart phones. 3. Bill pay has added an extra, no-value ID step to making a payment. More clicks required to get something done. Been thinking about returning to Bank of America so I can painlessly accomplish mobile banking.
Rename your app - this app has the correct logo on it, but is not for consumers. The other one I’m actually supposed to use has a different US bank logo I’ve never seen before leading me to question its legitimacy before I even download it.
Constantly locks me out, doesn’t recognize my name, password, security questions. I don’t get billing information until it’s overdue. Why can every other banking institution get it right and you are just awful.
Is this 2005? Bc this app seems to be stuck in it. Let me pay my account with an external account without entering the checking and routing EVERY time I need to pay (like EVERY other bank out there....)
Randomly says my login is wrong, frequently says that app is not available, won’t let me use fingerprint to login, just not very reliable. Also limited ability to pay my mortgage.
US Bank consistently delivers the worst app and worst website in banking. They are clumsy, user hostile, brittle, and opaque. If this wasn’t my company’s card account, I would drop it in a second. Utterly awful.
After hours and hours of troubleshooting and bouncing between multiple support departments I’ve given up wasting my time. Website works fine - Ap is trash, uninstalled.
Worst bank, terrible card, horrendous website and ap- the worst. Forced to use the card for work and absolutely hate it. When disputing a transaction you are told to MAIL OR FAX receipts. It’s literally Victorian.
I tried to download an app tp use on my iPad. What I got was jerked around on some kind of a corporate card thing. Fortunately my credit union app works. I’m moving all my money over there. Your lame IT just cost you a customer. Paul Fleming
There are at least 4 US Bank apps in the App Store. It’s very confusing to determine which app is the correct one to use. Why do you need so many? Citi, Chase and B of A don’t have this problem.
I don't know why these idiots bother updating this app since they never fix the problems, this app is a joke, I just hope us bank hires better bankers than they do app developers.
This dumb app and bank make account online access seem harder than illegally crossing the US border or shoplifting in the West Coast. Customer service reps are very slow and unhelpful.
I want to make a payment. What bank credit car doesn’t want their money? This one makes you jump through hoops to make a payment. What should be simple to do isn’t simple. Why must this be so difficult? I want to give you money and you want to make me work for it. If it were up to me, I would dump this account!
