I’ve been a customer of Ulster savings bank since they built one in my town. I love the tellers, bank manager (Missy- Red Hook branch) friendly service.. as far as the app goes, I have no issues est. anm i e ever had. with the way the app is set up, yeah a little more space for the account balance after a transaction would be nice, but other then that I don’t use the other features on the app except to check transactions and the quick balance feature. Thanks
The rating is reflective of my frustration with the new app changes, NOT Ulster Savings Bank or its employees, which I hold in high regard. The app was pretty much perfect for me with only one issue regarding not seeing check images prior to the new update, which is why despite my current upset, it still has two stars. So I live in a semi-remote location, we do not have cellphone service, and our internet is wired, and I have a flip phone. This means that when the new iPad app update took away my mobile deposit ability, which is the primary reason I have the app, it, and my ability to use my bank account, became a lot more fraught. (The app is the primary way I handle banking.) I have found the app a godsend, the hours I work make visits to the bank during open hours significantly more challenging, and an extra expense in gas, and time. To deposit my checks every week I was relying on it, it is what works best for me. I want to keep this bank, I love it and it’s people, but I want the ability to do mobile deposits, and for those on an iPad, not an iPhone, that is no longer available at this bank. (I tried to download the iPhone app, which supposedly still has the mobile deposits, but that doesn’t seem possible?) I cannot underscore this enough: the mobile deposit makes my life MUCH easier, please bring it back for the iPad!
I used to not know how to use money then back of America helped me through ULSTER SAVINGSSSSS it’s amazing what a little savings can do if u apply it correctly in others favor. In honor of others. So beautiful to watch my heart grow alongside my savings
It was so exciting to have a local bank have their own banking app. It updated recently and it’s been HORRIBLE! The text/e-mail alerts you can setup for a low balance reminders DO NOT WORK. They haven’t worked in several months. I have called the call center at USB many times and they just say “It’s a third party service, they’re working on it. There’s nothing we can do.” This is not acceptable. If it was down for a few days, I could understand but months?? Also, if you do a mobile deposit and for some reason, the check isn’t deposited... you receive NO ALERTS! I thankfully double check all deposits however I could have easily thrown out a check for several hundred dollars. Maybe the bank and app developers should take a look at some other banking apps and features that USB customers would like. And figure out how to make it work consistently. I’ll be switching banks soon if this isn’t resolved.
The new version of your app is more cluttered and confusing than the old one. I see that it offers more functionality, but I don’t need to be able to do all of these things on a mobile app. The things I want to do on a mobile app are: -Check my account balances and transactions (this is my main use for the app by far) -Mobile deposit checks -Make occasional transfers between accounts and to outside accounts The old app gave a very clear view of my account balances and, more importantly, each transaction and a running account balance. The transaction history and running balance in the new app is really confusing to read. Please make the transaction simple and clear again. Also, you should be aware that the featured review for your app is by a user with an inappropriate display name. You may want to request that review to be removed...
Can’t pay bills using my iPad. Can’t pay bills using Mac Air. Doesn’t matter what browser I use. What app developer in this day and age puts an app in the App Store that doesn’t work with an Apple device? What customer, I.e., bank, uses such an app? Thinking about taking my money and going to another bank. Edited Nov. 9, 2021: I’ve been checking the app periodically since my initial review. The app seems to have been fixed so that I can once again pay bills using my iPad! Thank you, thank you, thank you!
Lost all benefits and functionality of the old (perfectly fine) online banking app with this “upgrade” in June 2019. It was like taking a step 5 years back into a bad beta version. Have had 12 accounts with Ulster Savings for over 20 years. This “upgrade” is so bad that I will be closing all of my personal and business accounts and moving all of them to another local bank. Whoever was the brainchild of this app in the marketing/IT department needs to be fired. Looks like the work of a college freshman intern.
Are a nightmare. They are very difficult to navigate and not at all user friendly. The old one was so clear and easy to understand, this is confusing the hell out of me, and it seems I’m overdrawn but I have no idea how that can be. And I certainly can’t figure it out through the app. It’s drivng me to tears- I’m frustrated enough after one day to consider switching banks!
Even with the app’s revamp, I still cannot log in. Loading symbols, “intermittent connection issues”, sign-in errors, and so on. I still have to use the website to check my account. This was also the case before any changes were made.
The new app is NOT user friendly. There is not enough space between rows in the account running tally for the transactions to make sense. The old app was great. Also more info on the Mortgage page would be helpful. Way more time consuming. ☹️
I find it a bit pathetic, that 11 months after the release of a phone, they haven’t updated the app to support it, it took me three days to hear back from my bank why it wasn’t working. Maybe they are using windows 96 and compuserve Or aol
I was already having problems with my check I put in on Thursdays not clearing till Monday . And almost nothing processed over the weekend ! But the new system is even worse!!! My account balance is NEVER accurate and I never know how much money I actually have . Looking into switching banks at this point .
One of the best features about banking with mobile apps is being able to deposit checks with your phone. If USB want’s to compete with the big boys in mobile banking, they’re going to need to offer that feature.
Ulster Savings Bank’s FREE Mobile Banking Application - optimized for iPhone and iPad devices.* FEATURES OF Ulster Savings Bank MOBILE BANKING •Review account balances and transactions •Transfer funds between accounts •Pay bills** •View copies of cleared checks •Locate surcharge-free ATM’s and Ulster Savings Bank branches SAFE AND SECURE Ulster Savings Bank uses SSL (Secure Socket Layer) encryption to communicate securely through all mobile devices. *Must be enrolled in Online Banking. There is no charge from Ulster Savings Bank, but messaging and data rates may apply. **Must have Bill Pay setup previously in Online Banking. Ulster Savings Bank. Member FDIC.