7 months ago, un!que NickName
Love the bank, not the update
The rating is reflective of my frustration with the new app changes, NOT Ulster Savings Bank or its employees, which I hold in high regard. The app was pretty much perfect for me with only one issue regarding not seeing check images prior to the new update, which is why despite my current upset, it still has two stars. So I live in a semi-remote location, we do not have cellphone service, and our internet is wired, and I have a flip phone. This means that when the new iPad app update took away my mobile deposit ability, which is the primary reason I have the app, it, and my ability to use my bank account, became a lot more fraught. (The app is the primary way I handle banking.) I have found the app a godsend, the hours I work make visits to the bank during open hours significantly more challenging, and an extra expense in gas, and time. To deposit my checks every week I was relying on it, it is what works best for me. I want to keep this bank, I love it and it’s people, but I want the ability to do mobile deposits, and for those on an iPad, not an iPhone, that is no longer available at this bank. (I tried to download the iPhone app, which supposedly still has the mobile deposits, but that doesn’t seem possible?) I cannot underscore this enough: the mobile deposit makes my life MUCH easier, please bring it back for the iPad!