The facial recognition only works for about a month then it doesn’t even try to use facial recognition. When I do log back in I have to set everything up again and fix all my settings and on the occasion that I forget my password or type it in wrong a few times I have to call just to reset my password; no way to do it online. I don’t have enough time to risk being put on hold for 30+ minutes.
This used to be my bank- only because I was there prior to their ownership- app seemed to be glitchy- never worked right- and I just didn’t feel the “customer service” like I did before Really don’t want to give this star-
After many months and calls to UBB about my only being able to sign on in about 1 in 10 attempts I have given up. It was easier closing my 5 accounts and going with a bank that actually had a mobile app that worked.
This bank always said’ they have Zelle but when you go on to your bank account there is nothing there and it’s very disappointed I rather just go for another bank..
I’ve been unable to log in or get my password reset in the last two weeks I cannot log in on the app or the website, I’m about to take my business elsewhere.
Start banking wherever you are with United Business Bank Mobile for mobile banking! Available to all United Business Bank consumer online banking customers United Business Bank Mobile allows you to check balances, make transfers, pay bills, make deposits and find locations. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Bill Pay -Schedule one time payments Check Deposit - Deposit checks while on the go. Locations - Find nearby Branches and ATMs using the device’s built-in GPS. Additionally, you can search by zip code or address.
