This app has become so crucial for my daily life and everything can be done here without going to a branch. I am loving all the functions and it is really convenient. The interface change was kind of drastic, but once you are used to it, it feels even better. Great app!
I was having problems logging into my account, and one of the staff was very patient and walked me thru all the steps to assign a new password and made sure I was getting the online access I wanted. Thank You!
When loading the App I had assistance from employees within the credit union I spoke to two young ladies very professional knowledgeable and pleasant to talk to and the app looks GREAT!!! Gary Perez You should very be proud of your staff!!!
Branch Manger German Jeronimo Flower location is Amazing. His wisdom, guidance & expertise represent this fine institution well. Honored to be part of the USC community. The security guard welcomed us into the environment with loving kindness. The teller was thoughtful and compassionate. BEST TEAM! & The online app is Fantastic! ❤️💛
I usually never have an issue with the app but they need to update it. App is saying my account is restricted - when I called support they said my account is open and fine and they’re not sure why it’s saying that. So we’re assuming it needs an update.
Finally actual mobile access. I usually access the site from my IPHONE, but this is a little but quicker. The only complaint that I have is that it's quite annoying when I'm viewing say transactions and I receive a text message and I dismiss the message without opening, when dismissing the text, I'm asked for my password again. Also, for the transaction history in share history, I would like to see what the balances are/were per transaction as when I'm viewing on the full website. Hope the mobile check deposit function will follow soon.
BillPay doesn't work and customer suppost is worse!
I've tried to use BillPay on both the iPhone & iPad and its doesn't work. When you select BillPay and then Payees it says you haven't added any yet. Use and normal web browser on a computer and the payees do show up under BillPay. Where is the QA testing before pushing out apps? Called customer support and they say if BillPay doesn't work you have to call BillPay customer service. Seems odd BillPay would be responsible for the credit unions app feature. Called BillPay and they say it's an issue with the app and this is the credit unions responsibilty. You shouldn't have to run around in circles here for a solution. This is a below average mobile banking solution if you need to check balances or deposit a check. If you need anything more than that from an App use a tradtional bank that has a more robust App and better customer support if you run into issues. The only reason it even gets one star is because you can use touch-id to login.
I really love USC credit union for not having extra fees on everything than the big bank does however It’s 2018 I wonder why this app is so horrible. The mobile deposit has been down for almost over a week. I just hope it gets fix soon. Another issue is when you make purchase using your debit, the item does not show on your account the same day. Hope this gets fix asap because I know that this app has potential to do more. Good thing I did not close my account at the big bank.
Allows for mobile check deposit, bill pay, transfer between personal accounts, and trending of income and expenses by month (in graphical form too). What more could you need from a bank app?! Really great job on this one... But then again what would you expect from the Trojan family!
Decided to open an account with USCCU since I will be a student there in the fall. Was hoping that it would replace my current Schools First CU account, but boy was I wrong. Sure, the rates and fees may be good, but the honestly terrible app makes it not even worth it. It is slow, hard to use, and most of the time doesn’t even work. It’s missing a lot of key features and information that big banks and other credit unions have, which make it very difficult to want to use/enjoy online/mobile banking with USCCU. As a USC student, I expected more. Please invest in a redesigned and actually functional app! Lord knows there’s enough talent at USC to do it!!!
Up till about two weeks ago this app worked wonderfully for doing deposits, checking transactions, etc. Now, the logins are sketchy, maybe it’s an issue with credentials being saved or transferred, or something else but it has you login several times, give you the same windows for passcodes over and over, require you to log back in at random intervals, without any exclamation. Until this issue is fixed with the login credentials not requiring multiple logins per session, they get 2 stars.
I used to like this app When it worked properly. However in the last week I have not been able to sign in, make transactions, view transactions, or do anything without the app crashing. I would appreciate it if USC fanfic the app or bug causing the crashes.
I have no problems with this bank whatsoever but the app needs some work. It was working well but for some reason it keeps restarting itself on some features so I have to continue to constantly log in. It’s a little frustrating.
I don't understand the reasoning behind not being able to see your credit card purchases. Its frustrating not being able to even pay for the credit card on the app, but not even being able to see recent purchases? It's inconvenient to have to go on a PC to check the credit card info.
Great app. It takes my current location and tells me where the nearest ATM and branch is wherever I am in the country, which is awesome! Love the spending pattern feature, I go on there and look at how much I've been spending over the past months.
This app used to work well. But gradually it has become almost unusable. The app has gone to become sluggish everytime I try any transactions. You click on any button and the wheel keeps spinning for a long time. When trying transfer, the Next button simply doesn’t let me proceed. It makes you guess if it is processing or just waiting idle. Hope this get fixed.
Mobile deposit does not work - the app keeps rejecting all the images even when the images are taken as pet specifications. Also every time it rejects the deposit the app loses all the entered data such as amount and account selected so you have to enter it again - why such a terrible user interface? Has the app been tested by anyone before publishing?
PLEASE PLEASE LORD PLEASE update this apps interface! There is no reason for this app interface to still look like this...too much talent at USC for this apps interface to like this—you can make this into a student project—something! Don't get me started on y’all website 😒, I don’t like transferring money to my mom because of it. This apps interface should be comparable to Chase/Citi/BoA— heck, DWPs app...anything...
This app ALWAYS crashes, its ridiculous. You gotta sign it atleast 5 times. When you are signed it, boom it kicks you off. I have reinstalled it 3 times, same crap. I’m at the point, where I’m willing to just walk away from this bank. If I can’t check my funds when I’m on the go, then what’s the point ?
USC Credit Union’s Mobile Branch application allows you to conduct your banking transactions whenever and wherever you want. Check balances, transfer funds, pay loans, and even deposit checks all on the go! Features: - Check balances - View & search transaction history - Deposit checks - Sign in with Touch ID* - Transfer funds, including from your linked accounts at other institutions - Send money to other members instantly - Pay loans - Locate USC Credit Union ATMs and Branches - Locate COOP ATMs & Credit Union Service Centers * On supported devices, enable this feature under the Profile menu. Mobile Banking only available to USC Credit Union Online Banking participants. Visit https://www.usccreditunion.org/ for further details.