UScellular™ – My Account

Started up in May , on used cell I phone Apple. upgraded and returned old new apple 14 it hasn’t reached warehouse yet it’s been two months, going on three. i’ve called a dozen times to them also to UPS. no one can give me assurance. the phones are insured but until cell is found delivered it won’t come off my bill. Very Disappointed and very Sad . my password doesn’t Save on my IPad i have to go thru getting it restarted a dozen times , it’s not me. after 5 tries to reset password it closes me off .

I’ve been a member for over 25 years now and in that time its sad to see how much customer service has gone down. At least 8 times out of 10 I’ve had some kind of issue with them and just recently had a problem with trying to talk with them about my bill and they became upset and told me not to interrupt them and then ignored me when I was trying to explain what happened. Also they are supposed to be treating customers with respect and trying to help us as customers especially when we’re the ones paying them so they can continue running their company and without us there wouldn’t be a us cellular. It’s really sad to see how much customer care and service has gone down from when they were a start up company and I should know because I was one of they first customers. But sadly it seems that many companies have fallen to the wayside in there customer service and support. They hire more overseas employees instead of us employees as well and half the time I can’t understand what there saying because there English is so bad as well and there not properly trained. Overall if I could go elsewhere I would right now but I’m stuck because I’m financing my iPhone but then again it seems no matter where you go now a days we have the same issues which is frustrating and sad. So I just try and avoid contacting them as much as possible and use there automated system whenever I can. 😠👎👎👎

The App is extremely SLOOOOOW even after this latest update. “Thank You for your patience”…. Ahhhh NOPE none left. The app doesn’t load or if it loads to the home page I can tap “manage devices” to see the previous message thanking me for my PATIENCE and then its blank-empty page after it used the last thread of patience I had. 5G phone~ paying for 5G services on 4 devices and none of us have 5G anything. We constantly have 1-2 LTE bars, dropped calls~ no internet or we lose connection. Btw thanks for messing my taxes up cauz service dropped repeatedly. I will be transferring all my lines to another company that actually has 5G & we get what we pay for. Such a shame that the A1 company I loved for 18yrs has fell into the dumpster in the last 1 & 1/2 yrs. I will also be looking into a claim for a refund of services I didn’t receive & fraudulent guarantees that you have 5G services just to sell a phone with your 5G SIM card for a profit. Don’t blame “Rona” either… get your act together and make good on services n products being offered n sold. You are losing the battle with many many customers and you won’t be able to get us back. So Goodbye bad service and I’m excited for a reliable company taking on my acct, better rates, and getting what I’m paying for.

I iamb a US cellular customer I’ve had my phone for many years I’ve had many phones on my plan I was on my own phone plan single phone was $120 and some change in a month I get my girlfriend a phone and they told me for the iPhone 13 they could get me an $800 discount I’ve had this phone almost a year and I’m still paying full price when is the discount coming back every month I am paying close to $300 for two phones with a discount they keep telling me it will be creditedWith all the money I’ve paid in so far and got no credit back I am in the whole hundreds of dollars because of the scam they use when are US cellular worker explains to you they can get you a discount they need to explain also that the discount don’t come off till the end of your plan so where is this deal how do I get the money back and when will they start charging me $300 a month for two phones I’m sure a lot of people go through this something Hass to be done we are getting our rights violated

Sometimes I get 1 or 2 bars and can have a conversation on my Uas Cellular iPhone. Sometimes I can’t v even get it to dial out. There map says we have 4G service here, but it lies. I used to love the home phone service, but when the device battery died they couldn’t replace it and instead sold me a $350 device. Then it took months for their tech support to figure out that device would never work here and I was stuck unable to return it. And no home phone. The only good thing I can say is that the internet with the MiFi device gets 1 full star (would be 2 but it’s expensive ) and works a little more often and better than the 0 star home phone and 1/2 star iPhone. The app is crap - can’t even see a full Monthly Bill to see what isn’t working well for over $100/month. It does show all the ways I could give US Cellular more money for more devices and services that probably wouldn’t work.

I just want to say that I have had the most pleasant experience with Us Cellular over the past 3 years. They have amazing customer service which is a rarity in today’s time with cell companies. Us Cellular still genuinely cares about their customers. I also always had reception (even middle of nowhere Nebraska) and all across the country while I traveled. I unfortunately had to change companies when I moved to Colorado (even tho I was still getting exceptional service, but it was roaming). I can guarantee that I will definitely jump back on board with them when they expand to Colorado. Thank you Us Cellular for still caring about your customers. Please don’t ever change that.

I’ve had nothing but headache after headache with US Cellular beginning 2021. Years ago, it was a great carrier with exceptional customer service & overall coverage for our rural communities. Beginning in 2021 I noticed a decline in the above & frequent “accidental charges,” or varying sorts of spontaneous charges to my account. When speaking with representatives, they gaslight the customer & unfortunately do not provide reasonable explanation for the instance. Additionally, when in the busiest where about of our closest city or other local area, the service lags and I have absolutely no service. It’s quite strange and their reps chalked it up to their “transition into 5G.” The overall courtesy, cellular service, etc has reached the point to which I am throwing in the towel. I was raised to be a loyal customer; however, when no longer presented respect or adequate communication, I will take my time elsewhere.

This app needs a lot of love. It's painfully slow even just to start up, you end up staring at "Thank you for your patience" screens with spinners constantly while using the app, and if you tap "Do not sell my personal info", it takes you to a blank white screen and the only solution is to force-quit and restart the app. Both this and their website lack the ability to view hotspot data usage so you have no way to monitor that to ensure you're not in danger of running out (exacerbated by their maximum hotspot allowance only being 30GB which is less than other carriers). I think UScellular provides good service in areas where others fall short and is great to work with, but the app really needs to be improved.

My work currently carries US cellular so I figured them multi million dollar business would have a fairly good phone company so I decided to give US cellular a try and hey what do you know they’ve done wonderful I get reception in places most don’t far out country lands, where I have to travel I usually never have a problem with US cellular and at the end of the day it’s pretty much cheaper than the prepaid plan I had before I have my whole family on the plan which I know then everybody’s taking care of. I would highly suggest us cellular!!

This app is just like the company, completely useless. Can’t pay my bill, can’t see my payment activity. The one time I was able to pay my bill it charged me 3 times and since I paid it early they didn’t refund my money until the payment date (5 days later) the company itself is terrible. I have zero reception at my house, and was getting charged a extra 60$ a month. The worker at the store said she couldn’t find out why so I got corporates number called and left messages 9 times still have not heard anything back. If I wasn’t paying for the phone (I asked if I could just pay off the phone was told no) I would never use this company again. Terrible, actually beyond terrible. I’d rather have acupuncture to my eyes daily than to deal with this service.

I have nothing to say about the actual company this review is specifically about the app. It’s annoying that when I try to log in,first off logs me out every time I leave (which is not what I set it to). And secondly, setting up faceID was useless because it does nothing. Basically none of the buttons on the log in screen work, inputting the right password does nothing, putting the wrong password also does nothing. Generally I would like to know if the log in credentials I put in are incorrect. So every time I go to the “convenient” app I end up wasting more time trying to just log in and having to go to the actual website. At this point, don’t even bother with the app.

Of all the apps I use this is the worst one. The website is no better. I understand apps have glitches sometimes but this is every time. Pages take forever to load and a lot of time never do. I tap the keep me logged in box but almost always have to enter log in info. I could go on and on. I agree with every review I’ve seen on this app. As much as we pay for service you’d think we could at least have a decent app to use for service. At least half of the features that the app claims to have never work. I never give bad reviews but I hope there is eventually a useful app developed. It doesn’t look like there ever will be though. I’ve been a us cellular customer for almost 10 years and it’s never improved. Apparently no one reads the reviews or cares.

I’ve been using US Cellular for over a decade now, and really happy with their cell service and customer service. No problems, and the store staff are always lovely and willing to help. This app, on the other hand, is terrible. Logging in and doing basically anything is an exercise in slow-crawl frustration, as this app struggles with EVERYTHING. I never do auto-pay for anything, but I set up auto-pay for US Cellular, because paying my bill every month on the app took 30+ minutes. The login is sluggish and unreliable, and the app itself moves like it’s encased in amber. Hoping one of these days US Cellular will get an app that reflects their generally-excellent quality as a company. Unfortunately today is not that day.

Nice clean look as far as color, but could be easier to navigate. I hate apps like this because it always makes you feel like the company is hiding what they are charging you! US Cellular should get normal people in their company to give honest feedback not just what the suits want to hear. Most people now a days want to be more engaged in their billing and what they are paying. Make it easier, it’s simple get a bunch of billing statements and apps and take the best of what you see in layout.

My bill is never the same. It has fluctuated from $486 to $193 for 3 lines. I just had a 14 day free no obligation trial for a router. It didn’t work I returned it in 5 days. I was billed a partial month and charged a $30 activation fee. So much for no obligation. Never seen a plan where you have unlimited everything plus yet the bill is still different every single month. Very shady company. I contacted customer service and could not get an answer just a song and dance that confuse me more than the bill. No other option than to contact Attorney General to report this crime. Sorry I ever switched. Now I know why they give the free phones that are not free for switching

I have been a customer and investor for years and there’s been good and bad days. Let’s work together to make this company better. US CELL is capable of so much. Don’t get caught up in the daily to daily profits. Focus on your clients for a whole week and you’ll see how returns are fruitful. Just really take 1 week a year and pay more to your employees and ask everyone to turn it up a notch. Incentivize that idea that if you help the company make money, we can all make more money. I’m right in the long term as long as you balance the highs and lows. But flip the chart around because the clients not happy. Mao Investments.

First, let me clarify…I am totally happy with the service and customer service from USCellular, but the app?! I have never been more disappointed. First, it is harder to get into the USCellular app that ANY of my bank or credit cards. Truly, if someone wants to log into my account to make a payment, let them. Geeesh! Second, it doesn’t matter what the source of internet is, the app is sooooo slow. Don’t be in a hurry if you need to check your usage! Third, if you schedule a payment and then forget that you scheduled said payment, the app doesn’t tell you that a payment is already scheduled, it happily lets you pay the bill twice.

After being US Cellular customers for 25+ years, I am so disappointed in the lack of quality service I’m getting. The last time I bought phones, I was told I would have unlimited data but since Covid the unlimited status changed to 6G. Please consider treating your current customers better. On this situation it would be to keep unlimited to just that, UNLIMITED. I forget to take my phone off WIFI at work and end up getting charged that as extra data. My point is, I’m paying for times that my phone is just lying on my desk and that’s because I don’t work where there’s WIFI. My decision, after my phones and IPAD PRO are paid for, I will be shopping around.

You would think a cell phone provider would at least have a decently operating app. If it lets you login, don’t count on any of the options to work. I’ve been trying to pay my bill on the app for three days now and clicking that option brings me no where and just refreshes the same screen over and over. I can’t check any of my device payment balance details because of the same problem. This is just the most recent specific issue but this app has been nothing but problems for years. And how is this one of the only modern apps that doesn’t let you save your login information or utilize facial recognition?? And yes, I have just updated it so it is as up to date as possible

I ordered 2 new phones for my kids 31 days ago. I waited 8 days after I ordered, no updates or emails. I call customer service. Lady tells me she cancelled the order but doesn't know if it worked because they were "prepped for shipment". She reassures me she put in the cancellation and never heard another word. 23 days later, 31 days after ordering, 2 phones I don't want because I cancelled them show up on my door. When people order phones it's not a "whenever they get here" purchase. I waited a total of 31 days to get phones I cancelled after 8 days of no information. Now I'm being told I need to pay a restock fee. I will forever tell anybody I meet moving to Maine to get Verizon!

This app does for the most part everything I want. Rarely I needed to call. However, it’s slow. It doesn’t feel snappy like other apps - instead, it feels like I’m web browsing on a slow internet. Performance could be better, though I suspect the problem lies in the tech selected for the app.

This had nothing to do with customer service. They were great. The process at the end to where you sign your name was terrible. I finally figured it out but with a simpleton like me that has had an account with you for years? It shouldn’t be that hard. I tried one last time and I mean that was the last time, trust me but it somehow worked, and somehow means I couldn’t go back and figure it out again which is bad cause I had full intentions of buying another watch but in between that time I got my watch working. I just got some EarPods this time, I hope I don’t loos them again like my last five pair. Any suggestions on the loosing them? Thank you Randy Eggleston.

This app is a joke. First, it didn’t work at all for months. Then, it lets me get in finally but every time I click pay my bill, it goes to a loading screen for several minutes and takes me right back to the home screen. Completely worthless.. Really considering switching to Verizon just because of this worthless app. Fix this garbage! Update: Still a completely worthless app. Can’t pay my bill, can’t upgrade or change anything. If I could give less than one star I would.

This app is one of the worst I have ever used... I’ve tried numerous times over numerous days to get to the payment section and it just keeps returning me to the home screen. At least they are consistent since their cell coverage is also the worst I’ve been unfortunate enough to have. 1 Star is more than they deserve, I will be paying off my phone and switching back to another cell provider. **Also, when they say you get $XX off your new phone when switching to them read the fine print. They only give you a tiny credit on each bill FOR 30 MONTHS. It is NOT worth dealing with their horrible coverage for 2.5 years to save a few hundred bucks. Adios!

I will admit, the first version of this app absolutely sucked and I hated it so much. This current redesign is simpler and way more user friendly, in my opinion. Yes there are a few hiccups along the way. But this latest update has made it smoother to maneuver through different pages and doesn’t lag as much. I use to have the app constantly crash on me and to the point where I couldn’t open it at all, since the latest update, I haven’t had this happen…YET. Whether or not that’s what the update it for, idk, I’m not a computer gal.

Breakdowns and credits are never listed in the line items. It’s easier to translate ancient text in English than read your monthly billing. The app is terribly slow. We turned auto pay and paperless from day one. Called customer service about not getting the credit and they say it’s our fault for not turning paperless on when we did. We have never missed a payment and Billings are fluctuating on average 20 dollars in their direction when we were quoted differently. Have yet to get a regular bill where it hasn’t skyrocketed from the previous when we were supposed to be saving money moving over to them.

The only reason this app gets one star is because that’s as low as it goes. After about six months of it not even loading enough to use it did finally start to work however it is stupid slow and can’t seem to remember my device no matter how many times I use it. The old version was much better and easier to use. The only good thing I can say is that after the 10 minutes of hoops it requires you to jump through paying your bill is fairly easy.

I found out today that to be eligible for the autopay discount you must use a debit card and not a credit card. I have been a USCellular customer and have never been informed of that. When I went to change my form of payment, the website was so cumbersome that I needed to call a representative for help. A rep named Aaron was very helpful and put in my information for me after he helped me through it a number of times. If it not for Aaron it would have been possible for me to do it. If I had to redo my rating, it would be 5 stars for Aaron and 1 star because of the website.

You know, considering US Cellular is a cell phone company/carrier, you’d think they would put forth even a minuscule amount of effort into making their app functional. 0 user friendliness, 0 on design, 0 times have I ever been able to complete any action from the app without having to call or go on their website (from my desktop—mobile site is as much of a piece of garbage as the app itself). Every update somehow manages to make it worse, too. I can’t wait to switch carriers and never look at this app that runs slower than Windows 95 or have to deal with the terribly incompetent reps they have available on the phone.

I have been trying to get ahold of anyone off the app, because they have that amazing thing where you can text people for help. But, every time I try to tap on it, no matter what time of day it is, it says that no one’s online, or I have to contact them in their business hours. I was trying to get my $200 back, and every time I was put on the “waiting list” for a call back I was sitting on hold for more than 40 minutes. Not to mention this app is slower than ever. It takes FOREVER just to load my home page. Seriously needs to be improved. I’m disappointed

I appreciate your company and employees at customer service. They go above and beyond with courtesy, kindness, and effort to answer all questions. I can’t thank you enough. If possible can your employees in your stores receive the same training. They do what they can but at times without courtesy or patience. They deal with the public and it is quite difficult. But if they weren’t so rushed and overloaded that might help as well. I’ll take a number and wait patiently then feel rushed through with my questions. I am sure they hear the same questions over and over. I apologize. I wouldn’t come into the store if I didn’t need help. I’d like to be treated as though I wasn’t a bother. Thank you sincerely Ellen

The first thing I noticed is how much I love the way you can pay any time with nothing to worry about. The app makes staying connected with your phone easier and knowing how close your to your new phone if u want a new one. And being a a parent makes the kids phone way easier to keep connected with each other. Thank you US Cellular/Service

What’s the point in having an app if it NEVER works. Doesn’t matter if I’m connected to wifi for have full bars, it takes a full week to even load the screen to log in. Tried to see how this got 4 stars and realized people just wrote horrible things but rated high, clearly not knowing how to rate properly. Makes sense now. US cellular, get it together. Sick of having to call to pay or go in store to pay. The amount of times a sales person says “you can just go on the App to make it more convenient to pay” I just laugh. Even with all the updates it’s absolutely horrible.

It only works when it wants tried to use all last week and weekend kept say password and login incorrect I have used the same for 6 yrs. I tried to change my password it said my number was not on this account. I went to website it said the same thing. I used my same log in information today and it worked

I had been a Verizon customer for more than 20 years and my family had AT&T and T Mobile. Service on our farm in mid-Missouri was nonexistent. Also spotty service at our vacation home in Carlsbad, Ca. US Cellular has been wonderful. Price is great and I never drop calls. Customer service is prompt, HUMAN, and friendly, as well as efficient and effective. Thank you US Cellular!

Went to the S Penn location to transfer my friends phone from ATT. They were so kind and patient with us. Very informative and knowledgeable. Sonja and Nick assisted us as Nick was in training. She went through the process very fluid with her training and knowledge. The two of them went above and beyond for us. Thank you both very much. Thank you USCelluar! aka Thelma and Louise!

I was told that I would be paying $44 a line when I signed up for two lines. My bill for my first month was $169. I was told because of the time when I signed up I was being charged for a month and a half. Now they did take 30 dollars off when I went in to talk to them and my bill would be significantly lower next month but we will see. I switched from Verizon because of situations like this and don’t like surprise bulls at all. Not the greatest way to start out building trust.

I am shocked that an app for a cell phone company is so bad! It either doesn’t load even when I have internet and full bars for service and/or it never remembers my user name and password. I set up Face ID on my iPhone and that still doesn’t work. I have to end up calling most of the time to get information or make a payment. Oh and it still tries to send a text to a line I haven’t had on my account for over 3 years. When I talked to a rep they couldn’t figure that out. So frustrating!

I have to call customer service every time I need something done, because they are not authorized to help with the things I need in store and this app is useless. It repeatedly kicks me to the login screen. Therefore, I can’t even access my own information. It is incredibly frustrating. It’s such a hassle just to pay my bill. I hope US Cellular fixes this app quickly. Otherwise, I may have to search out another provider.

I’m sitting here wondering yet again why I am still with US Cellular after all these years ( 7 If I had to guess). The phone service has never been this bad until recently. But the thing that kills me the most is the fact that after all these years they have not been able to fix their app. Every week I check and make sure that there isn’t an update that I missed but no. I mean if you don’t even care that much to allow people to login and pay their bill why even provide the service. Is this suppose to be a joke? Customer service is usually good tho. 🤷🏻‍♀️

US cellular’s billing is the worst in the industry. Every month I have to call customer service to get some bogus charge or the other of my bill. They are like a greedy relative who is only nice because they want your money. And when you call, the first thing the automated system does is ask “how would you like to pay your bill?” If you get reception for any other carrier, save yourself the monthly hassle and just go with them. It’s only going to get worse as they get acquired by T Mobile (yes , that’s happening) as their billing system tries to consolidate.

I set up a day to pay my bill and it still got turned off I get paid every other Friday and my bill was due Wednesday. I set up payment on my bill Friday a week a head of time and it was approved so why does my phone get shut off I am out of town and have no phone until Friday why set up an option to pay at a later date. Not to mention it was only 2 days later and I always pay on time

Normally I don’t write reviews but this one deserves one. This app is literally one of the worst apps I have ever dealt with. I’ve had so much trouble with this app it’s literally ridiculous. Since this new update I cannot pay my bill just like times before with the older versions of the app. I don’t understand how this keeps occurring it’s not like there’s several different features on this app? I’ve actually contacted management before to let them know about some of the issues as well. So hopefully this review will get through if not I might just consider taking my service elsewhere..

I don’t understand how a cell phone company can have such a BAD app. It never really works all the way. If it even loads up, I can’t see most of the tabs when I click on them. It will just show a blank page. I’ve (nicely) complained to customer service whenever I need to call them for other reasons. Used this app for several years now, and it has NEVER been improved. It’s super frustrating to use. For the love of everything I hold dear to my heart….make a better app people!! This one is just flat embarrassing.

I just had a call with Kevin who was so kind to explain charges on my account that I was questioning! He was so friendly and helpful in explaining my bill. We need more like him in Customer Service. Typically, I’m trying desperately to understand someone with limited English language skills. Five stars to US Cellular and Kevin.

This app is literally the best thing for cellular bill paying, monitoring, and plan editing! At first I just used it to pay my bill then started to do a lil exploring around and the bill statement and usage statements are amazing!! I even upgraded my device and ordered a phone/added a line from my couch absolutely awesome!!!!

I keep hoping for an update that will make using the app easier. It seems to forget what it’s doing halfway through a loading page and resets itself but doesn’t tell you why. You constantly click “keep me logged in” and verify this is your device, then next time you open the app if it’s more than 2 days later you have the same frustrations and are unable to have a successful log in. Maybe there’s a software glitch that can be improved in the coding?

I can hardly access my account. It won’t let me pay my bill, won’t let me access my payment history. I was finally able to make a payment, but it still says that I owe it, and it never debited my account, I’m trying to figure out why, but the app literally just doesn’t work!!!

US Cellular my account allows me to view my bill at anytime without having to search through emails or wait for a paper bill. I can make changes to my account and get billing info without having to call in. It always works great and saves me a ton of time. Highly recommend!

Glitchiest app i have ever used. Can’t believe I used to work for them and actually encouraged people to use this. Struggle to pay my bill at the very less 85% of the time, and end up having to call or go into the store anyways. Don't even get me started on trying to view my bill or anything else in the app for that matter. Complete garbage. Contemplated going back to Cellcom, for being a multi-billion dollar company, you’d think they’d have the funds to hire a better App services department. Okay extremely disappointed.