Valley first is a great credit union. They recently added Apple Pay but the iPhone app user interface is a little outdated. More people these days expect to have a more modern experience on there mobile phones. Hopefully Valley First puts more resources into updating there app. Also if you deposit multiple checks at one time walking in the bank with the teller you are not able to view scanned images of checks online unless you request from bank. If you have a business checking account this can be very inconvenient when managing your bookkeeping.
Prior to the last update the app was less sensitive when it came to moving around your accounts in the app. The improvements other wise have been nice. But now any slight movement and your accounts if you have multiple end up being scrambled. This can be come very frustrating and rearranging them is just as frustrating. I would suggest reducing the sensitivity of it.
All portions of the old app are still present but extremely difficult to find. The bill pay section has become tedious and impossible to read. If someone had vision problems the web bill pay would be unusable. I gave it a few weeks, but am still extremely disappointed in the lack of user friendly features. I will be using mobile banking much less because of the update . I do not see any positive or new features. For instance the supposed new feature of more alerts to your account is exceptionally limited and not easy to set up. I was not able to customize any alerts that are valuable to me. I will still check my balances this way, but I could even do that with the old phone -in process. I would consider this app a downgrade and an epic fail.
The app used for my account is simple and okay. It’s just an app. There are no strong features about it. As a negative, it’s very slow to use. When transferring funds from an outside account to my account I have with Valley First, it seems to take almost a week to complete. I’d more involvement from Valley First about deals, loans, refinancing and big purchases like a home. I would use Valley a lot more or only if the deposits, transfers and transactions were more of a live time. Also, I can’t seem to transfer funds from my main bank over to my savings account with Valley.
Now that it’s been updated it’s a lot better. I do wish the credit card information was a bit clearer. When I click on the account it’s confusing to tell how much is left on the card and how much I’ve spent. It’s also difficult to find all transactions. One more thing- please add an account tab where I can access all my account numbers and routing information
The credit union is decent, however, their app is nearly worthless—unless you just want to check your balance. Their “upgrade” managed to entirely eliminate the ability to make mobile deposits. Let’s not even mention their skewed idea of organization. Other banking apps have the most-used features on the front page in an easy-to-see icon. This one has menu names that make sense only to the banker, so one must guess which menu to pull down. Is it in transactions or card controls or something else? I could go on, but you get the point.
I find this app to be solid. I have no problem with the reminder shown at the top of the page. I do my own double check most every morning. Keep up the great work at keeping all secure. I do wonder a bit when the site won’t sign in due to upgrading but I know it’s necessary to keep all secure.
I’ve been banking with VFCU for a long time and I’ve seen the app go through almost every change. I’m glad to know and have seen it through all of the change. Every time they put out an update it just seems to get a little better.
This Credit Union is always there for me. Always friendly, polite, respectful and professional. I never leave without my personal business being taken care of. Not kind of taking care of but definitely taken care of.
The VFCU app is easy to use and is getting faster than before. There are still items it is not compatible with, but nothing is perfect. At least the credit union is doing great trying. I appreciate that a lot.
Haven’t had one issue other than not being able to make more than 6 transfers in one month. I understand this is a Federal limitation and probably a demorat one, maybe someone will get changed. Otherwise great app!
The bank itself and their app isn’t terrible, but it isn’t good looking. It’s not sleek BofA or fancy like Chase. It’s a plain and boring interface. The lack of Apple Pay has been pushing me to move banks and close this account in here. It’s a good bank, but the biggest turnoffs are user interface on the app and the lack of innovation when there are banks that I’m sure are lesser that have Apple Pay.
Basic app. Not optimized for iPhone. Also takes along time to load. Came from GoldenOne Credit Union, their app runs super well, easy to navigate. Feel like they can improve their user interface and server speed even.
Hate the new version. It’s hard to find my recurring payments that I may need to adjust. Most of everything else is accessible but I mostly do bill pay on line (like most folks). The new version makes it way to hard.
Valley First Mobile Banking app allows you to check balances, pay bills, transfer or deposit funds and view transactions from anywhere, anytime. It’s fast, FREE and available to all of our online banking users. With this app you can do the following: - Check balances 24/7 - View pending transactions - Create, approve, cancel or view funds transfers - View transaction history - Send and receive secure messages - Access branch hours and location information