I work for the bank and I think there are somethings that could be improve with the app. First, the app should be able to link to Zelle or another platform for quick transfers. Second; the app should help the customer schedule a meeting with an universal banker if the customer has a busy schedule. This would help customers by allowing them to pick a day, time and place. It would help the bank because the universal bankers would receive less calls and the system would tell them what the customer is looking for so they will be prepared with answers and documentation. Another aspect to improve is the branch location. When you are on the map section and you tap on a branch for information, the app shows you the address, hours of operation, and phone number. I believe the app should also show icons for the services offer at each branch. The icons should include: ATM, Drive thru, Coin machine, security box if available, notary services (for bank docs).
I have been using the internet site to manage my Valley Bank checking accounts for about 4 months now. I recently decided about a week ago to start using the app. Nothing but a big problem since that time. I tried logging in to the app with the same exact user name and password that I have been using on the internet for months now.. I have never been able to log in yet on the app. Every day after my first log in attempt, I get a “sorry” message that says “for your security, you will not be able to log in for 6 hours.” I deleted the app today after about 5 days of not being able to log in. Also, I am still waiting for a VB. Credit card that I applied for in early July… almost two months ago.. Almost done with Valley Bank in all aspects.. We’ll see. If all business relationships are about rapport and results, the rapport is great, but the results are severely lagging.. That’s my 4 month experience with Valley Bank.
This bank overall is not the best. I wish I chose another bank but that’s besides the point. There is no option for Zelle which is frustrating and there’s no easy way on the app to send money to others. The whole reason I wanted a bank account was to bot have to use cash sending apps. Also it takes the bank long to update the real balance. For example I can order something but it will take the bank 3 or more days to even take note of the transaction and they constantly show an incorrect balance so if I don’t remember or keep track of what I buy there’s a chance to go be negative in the account . Also when I have tried mobile check deposit it does not work and there’s no reason as to why so I always have to end up going to the bank. It took 2 weeks for a check from the government to process ! Please consider any other bank .
I really find the Valley App easy to navigate and convenient for my lifestyle needs. I am back and forth between two states and I need a bank that I can count on, is accessible, and easy when it comes to deposits, transfers and withdrawals. Highly recommend!
Made my payoff and went to my mobile app to check for zero balance only to find my mobile account was erased. Then you send me an email to tell me my paperless statement is on line for viewing. Go to mobile a what do you know still turned off! No zero balance, no statement. No way of knowing that the payoff was handled properly. Maybe a good idea would be to leave the mobile app open with a zero balance with the hope I would like to deal with your bank again in the future. You know repeat business, build a relationship. Nope! Paid off the loan. Shut him down!! Whoever made the decision to handle paid accounts this way should be looking for a job!!
This app works terribly. The main reason I want a bank app is for mobile deposit, but 90% of the time the simply will not accept the photos I take of a check. And there is nothing wrong with these photos, everything on the check is clearly visible. Occasionally, it will accept a photo on the first shot and I’ll get excited, thinking they’ve fixed the app, and then it won’t “recognize” the very next check I try to photograph. Most often, I end up trying for ten minutes, get fed up and go deposit it in person anyway. So what’s the point? The only thing this app gives me is pure frustration.
The app does not show pending transactions which is my only complaint. I can picture-deposit a check then when I log back in there is no visual representation on the Account History to signify that the deposit is pending; until it is cleared. If the trxn failed it fail silently. I do not receive a warning of the failure. Suggestion: Please rectify this. Perhaps have a pending transactions status section above the running Account History. You could also add a line in the Details Section of Account History. This would then add a line titled Pending beneath the Current and Available lines. Otherwise, the bank has a very high touch quality. When I failed to deposit a check on time n a payment came through a rep from the bank called me up n asked if I want the payment paid or rejected. This kind of high touch is lost in many larger banks.
Opened an account in early November. Messaged 2 different times in late November notifying Valley that my card hadn’t delivered, just simply resend a new one to my address on file or whatever they need to do to get this fixed up, no biggie. I got my issue fixed by a branch months ago, they were great. Dip heads on the app ignore me for 2 months, finally got back to me today in a message that had the energy of: Visit your local branch, we’re gonna continue to ignore you. Sounds like a personal problem. 😂😂 Listen, Valley as a Bank is great so far. But trying to reach customer service on this app if you have a disability that limits your access or something similar, you’re going to drive yourself crazy. You’d be better off talking to a brick wall, at least the brick wall would be present 😅
The mobile app is convenient to keep track of what you have purchased. But it does not keep up with the balance. You can check the balance of your account one minute than it will change when you sign back on. Also, valley national only holds 1$ for gas than days later releases the full amount which than gives you two different balances also. You’ll think you’ll have a certain amount in your account than few days later they take the gas hold off for the full amount.
The app works. OK, Teck Support not bad. Biggest problem I have with Valley Business banking is Zell is unavailable. Difficultly in ACH transactions. Cost of moving money is high. VLY does have Bill pay, which is not electronic movement of funds but is check by mail. An obsolete and outdated method of banking. Very satisfied with personal account moderately dissatisfied with business banking. Little to no help at the branches in resolving this issue, or coming up with an alternative.
You can’t make a loan payment directly through the app. You have to go to a website in the app then use that payment system. Not user friendly at all for the car loan part of things. I can view my balance and what my payment is but that’s pretty much it. Much easier to set up bill pay through my actual bank account
I’ve been very happy with the interest rate on the savings account. The one thing I don’t like is it takes several days from when I initiate a transfer from my external account into this account before I see it posted in my account.
I love the new look and the same ease of access to my accounts as they have always provided! It has a smooth feel and I love seeing the pending transactions so I know amounts are coming through and coming through correctly!!
I can deposit my checks. I can do transfers if I need to. Only six but that’s not the app, that’s the banks doing. And I can see my account number whenever which is great cuz my memory is horrible. Love.
I have been with Valley Bank (started with Midland in 1973) and whatever we’re doing is not turning out too well we’ve had problems from the day that you installed your and then that’s in quotes new system. We are seriously thinking about switching to TD Bank. Their hours are better than much more efficient and I’m sorry but we can’t fool around with our money.
I really like how it’s organized and very easy to use but valley bank sometimes glitches because it would say I have for example $200 then one day $240 and then back to $200 7 hrs later. It makes me sad :(((( I’m here thinking yayyy pay day.
One issue I have is that it takes so long to see pending deposits on the app. I wish I could see pending deposits immediately! Eventually pending deposits post- but not instantaneously as some other bank Apps do. Otherwise it is a very good App! :)
It is the worst bank I could choose, I have been without access to my money for a week, I call and they say that the bank has blocked my account and they do not even give me an explanation, or a solution, definitely as soon as I can, I am going to change banks, terrible service.
Really very very average. Lots of things I can’t do ( trace automatic payments) . Can’t authorise identity except by… telephone call ! Which is useless if you are outside of USA . Looks like it was designed by school kids.I ve been a customer for 40+ years but unless you improve on line capabilities I’ll be gone soon
I love this institution! I particularly live the branch in Hillsdale... the ladies and gentlemen that work out of this office are the nicest... most polite...accommodating to a fault! Unlike those who work at the Ridgefield office! They are awful!!!!
Why do you even offer a section on the app for Secure Messages? Your responses are always just telling me to call in without ever actually answering the question. And your hold times are around 2-3 hours. Terrible service...
Valley's Mobile Banking App provides you with direct access to your Valley accounts anytime, any place. View account balances and history, pay bills, deposit checks, transfer funds and view statements for your Valley accounts right from your mobile device. You can also access your account information without logging in by using quick balance, balance widgets and push notifications! Additional features: • Locate Valley branches and ATMs • View copies of cleared checks • Login with Touch ID • Spanish translation available You must be enrolled in Valley’s Personal Online Banking to access the mobile app. Download the app or visit us at valley.com to register. Valley’s online and mobile banking are free, but messaging and data rates may apply. SAFE AND SECURE Bank confidently knowing your account is secure. Valley uses SSL (Secure Socket Layer) encryption to communicate securely through all mobile devices. *Must be enrolled in VBankWorks® Online Banking. Online and Mobile Banking are FREE from Valley National Bank, but messaging and data rates may apply. **Must have Bill Pay setup previously in VBankWorks Online Banking.