Works great and loads just fine . A major upgrade .
After installation and log in the account , turn off and turn your phone back on. It takes about 5 seconds to load the account. The interface is excellent and can see and search several months of transactions. Very easy and comprehensive. Thank you for the major update . Even the website is excellent with numerous new options such as category etc .
This new upgrade has been a terrible experience which customer service has been no help & pretty much told me I am using the mobile app incorrectly when taking pictures. The remote deposit feature has not worked for us since the upgrade. Spoke with someone tonight that said I need to take the picture manually since a lot of them members are having success that way. Why have an auto capture feature when it doesn’t allow it to be recognized. So now we have to hover over the check for at least 30 seconds before a screen appears to even allow the option to manually capture the image. Been a long time customer but this is getting to be ridiculous when told that their system is working fine & nothing is wrong with it, when there is something wrong when the features installed don’t work especially for your customers.
Wanted to open an account and the gentleman who helped meh was very helpful and after all liked my whole experience. That being said Im mostly the the type of person to manage all my information off the app which long story short the app can be better and hopes it gets better as time goes by.
I checked my balance information and there appeared to be more money in my checking account than I remembered. But quickly looking over the transaction history it seemed to check out. I even told my family members that I had more money than expected. So now it’s about a week later and I check the app and see that I have almost no money in my checking!!! About $400 is missing. I look back at the transactions to see what happened. The original amount where my transactions were taken away from changed. So...I am deleting this app. It cannot be trusted or provide accurate information. This is a joke. Would definitely NOT recommend!
I might just not see it but it would be very nice to be able to see both account and routing numbers in the app. If I need to access my account number, I only get part of it which isn’t very helpful if I need both. Again I might just not see the option to view it, just saying it should/could be much simpler to view it. Otherwise it’s a beautiful design 9/10 honestly.
Visited the branch in Visalia to open a new checking and savings account. The gentleman that helped me today was amazing. Made everything simple. Easy. And even got my funds transferred from my other credit union without a hitch. Sign up through the app was simple and straightforward. No glitches. no hang ups. I can see my accounts and I was even able to seamlessly link my other credit union account for easy transfer. Now just time to start saving with valley strong! A minor request I’d say to the dev team for IOS the app name just says “Data Mobile” ….. any way to change the app name to display as “valley strong”? On the next update perhaps? Heh anyway, thanks for making the app easy and simple to use. The little animations are a nice touch too.
The interface seems nice and the options seem good, but the new update is ridiculously SLOW. I have yet to actually get it to open the account tab to be able to view my checking account. It just sits there loading. Also it defaulted my work number to my sms verification number and I am unable to change that in settings or remove my work number. So now I can’t log in unless I have my work phone on me. Why did you try to fix what wasn’t broken? The previous version was great, if I wanted full access to everything I would use the website, not the mobile app.
Ok so at least now you don't have to go through all those ridiculous questions every time you long in. But what happened to the in app calendar and calculator? I found those pretty useful. Also on my iPad it only loads sideways. Annoying.. The only improvement I can see is that it's easier to load previous months transactions. If something's not broke, don't fix it.
The remote check deposit function doesn’t work well
The remote check deposit function does not work well. The images my phone takes if the check look great, but the datamobile app seems to reduce the quality for upload, probably to reduce the file size, but the images it uploads to the bank are very poor quality, and the bank is rejecting them as illegible. They need to fix this.
At the beginning I had to write this long sentence when depositing through mobile: “For remote deposit at Valley Strong only.” It’s too long. So, I was happy the day I had to deposit more than one because it didn’t ask me for the sentence. I though, “Wow! That’s progress!” But now we’re back to the sentence. Why?
I really do not understand this app redesign. Why was this necessary? Yes there are a few new options, that’s great, but why could those have not been added to the old app design? The old app was modern, easy, and clean. It’s like someone sat in room and thought “how can we make this app look cheesy and dated, and how can we complicate it?”
I deleted and re-downloaded this app after it keeps saying “something went wrong while attempting to send last request. Please try again later.” All im trying to do is log Into my bank account and check my balance and it keeps saying that even now. Please fix it😒 this is so unprofessional 👎🏽 0 stars
Frustration. I’ve set my info up in this app several times, and it’s like it’s a brand new app every time I try to open it again later. And the fun part is, every time I try to get back into my account later, it locks my account because I have to request a new temporary password. More hassle than it’s worth, unfortunately, so I’ll be deleting.
Within the past week there has been multiple times where it won’t let me login. It would give me an infinite loading screen. There is no issues with my internet since I’m able to login to other banking apps. This is a big dealbreaker for me and if it isn’t fixed I will be leaving this bank and joining Strata
After having the app for a couple years I feel like it’s always broken. Kern is a rather large county. You think you’d take the time to make a app worth using. Instead it’s always being “updated” only to have something else not work. Honestly if I hadn’t been given a Kern schools account as a child I would have chosen a better credit union.
As Kern Schools DataMobile o had no problems with the app. Now that it has changed to Valley Strong DataMobile it wont even open. It worked for a week or 2, then it would open but woukd not show my Dashboard or accounts, etc. My name showed and Deposit Checks would open. Now the app won’t even start. Doesn’t even open the log-in page. How could it be this bad?
On occasion the app request I type my password. After typing my password, I hit “go” or “log in” then for whatever reason, the app adds more characters to my password thereby preventing me from logging in. It repeats until I am locked out of my account. Then I have to create a new password. Everything else seems to work fine.
This app is the worst out of all the other banks. I have friends that use Bank of America,Chase, and others and there apps are well constructed and easy to use. For me it won’t even let me sign up. It’s sad how I can’t check my balance from my phone and I am really thinking about changing banks due to this.
i wish i caught the ladies name that helped me through the phone but she was super sweet i had to write a review, she helped me with all my concerns thank you so much valley strong team 🥳 if there was a high rating i'd definitely rate 1000 thank you!
This app is constantly crashing. Application will not open, or lags to open , lagging more than 5 mins. App closes by itself and will jot work after 10 pm or before 8 am. Will be changing banks due to this issue
Every time I try to take a picture of the check, I’m logged out due to “inactivity”. I just logged in. I’m actively trying to make a deposit. But as soon as the camera snaps the pic... logged out again.
Valley Strong DataMobile allows you to access your funds anytime, anywhere! With Valley Strong DataMobile you have access to: - Check balances - Transfer money - Pay bills - Make loan payments - Deposit checks - And more! Message and data rates may apply. Valley Strong is federally insured by NCUA.