Vantage West Credit Union

I have had nothing but trouble problems with the vantage west credit union mobile app. The major problem I’m having is with the app keeping up to date with transactions, balances. I just went into the mobile app and had to close out and reopen so I could get my Face ID option to use. I’ve had to sign in with using my password lately. I have always had the Face ID set to log into the app. Having problems with that. I have a certain balance and even with the transactions that are holding or pending I still don’t have the correct balance of what I have come up with. So my balance is not the same as what is showing on the mobile app. Even what is showing is not making sense. I would just like to be able to use apps without these king of problems. Especially when it has to do with your financial account. I have deleted the app the see if this would correct any problems but still the same. Not a happy customer.

Banking with vantage west is great but that’s not what these reviews should be about. The new update is really clunky and not user freindly. The old app wasn’t pretty but it was simple and got the job done. The account balance not showing the pending subtracted is super annoying and the scrolling animations on the menu are clunky and it makes it hard to see older transactions quickly. The boxes always think I’m pressing them when I’m trying to scroll. It’s frustrating to see this kind of behavior on iOS. It feels like a really bad version of the website just packaged as an app. It is slow and more than half the time I use it it crashes or just loads eternally. Super annoying also to have the you have been logged out please log back in displayed when you first open the app. Oh also push notification are not working at all! Or email notifications! The menu to get these set up is non functional when you click the setting it takes you back two sub menus? I would rather use the website but that seems like it’s not looking so hot lately either! T gonna lie it’s the 21st century and apps and mobile banking have to really up their game or young people will absolutely not use the credit union. I am seriously considering going back to another bank because it’s such a jarring non working change. Sorry VWCU love the service, hate the app.

The new version is terrible! Worst app on my phone. The main issue is not being able to log back in after one time in. I’m busy and get side tracked, I’d like to make my car payment but it won’t let me log back in, it just sits there. We need to be able to do our stuff! The old app was dreamy! I loved it! But the new version is chaotic, schizophrenic & complicated. I prefer simple. Get it fixed ASAP please!

I love VWestCU but this new app is TERRIBLE. Constant connectivity issues, the UI is not user friendly. The old app was much simpler and efficient. It liked it because it got the job done. Now with this new app it looks like they tried to add a bunch of fancy options but sacrificed efficiency and simplicity for it. You got stuff like the snapshot but it still takes forever to log in, loading from one page to the next is still a nightmare because you’d think it would be a smooth and easy transition( it was in the old app) but it’s almost like it’s having to load all new info because it’s trying so hard to have these new options and present it in a different style. We don’t need all that bs, we just want a simple way to access our accounts and manage our money. Everything else is extra. You should seriously consider having the option to bank in the classic app because this new one is a nightmare.

I’m 28 now. It was my first credit card. First thing I hate about it is it won’t automatically increase. The only way to increase the credit is by having a hard pull. Doesn’t matter if you pay on time every time and have 10 times that amount in your checking account. So it never boosts your credit. THEY DONT HAVE ZELLE 😩 Their ATMs sometimes eat your money and then you have to call and tell them, they then do a review takes a few days, its like 10 days to get your cash into your account. The craycraft location has a ton of crackheads 😅 I’m use to those though.

This app is terrible with the lock/unlock of debit card feature. Last night - I logged in to unlock card to make a transfer from PayPal to add funds to my Vantage West Account and it said there was an error and could not unlock card. So I logged out & logged back in and app showed my card was locked. I tried to make the transfer and declined. So I went to sleep and woke up with several transactions that have caused my account to be severely overdrawn and my card unlocked. I am so upset and makes me want to close my account because this app doesn’t function properly. I just logged in again and am still have the same issue. So angry right now!

I enjoy how friendly and helpful and kind all the staff are they will go out of their way to make sure that you’re very well taken care of I will travel the distance just to go to your office on Osborn off the I-17 because I like to go see Miss Montes or Devin or Richard to take care of my banking needs I usually see Miss Montes but if she’s not there then Devin or Richard will take care of my needs........very satisfied with your services (thank you)

What BANK asks you: “would you like to skip your December car payment?” (So you can free up that money for the holidays!!!) The answer is: NONE THAT I KNOW OF. That wouldn’t be good for their REAL CUSTOMERS - The Stockholders!! At Vantage, you’re the priority, NOT some stockholder. Another reason they don’t gouge you with FEES every time you turn around!!? Don’t believe me though- Check it out for yourself... Sincerely, Edward Young

Vantage west makes depositing checks easy through mobile depositing! Writing “For Mobile Deposit Only” to Vantage West Credit Union and my signature with pictures taken on a black background made the process quick & easy! The auto picture worked great this time also.

We Have Used Vantage West ever since we moved here in 1990.. and Especially since they opened one in Rita Ranch. Over all the years we have used Vantage West we have had contact with the Best People, so Nice, Polite and SOOO VERY HELPFUL. If we have any problems they take care of it fast and accurately and explain what the problem was. They are always looking out for us. Telling us about to ways to increase interest on our money. Vantage West have Very good People and We thank them for caring. Sandra Lindloff

Update looks great once I figured out how to log in. Noticed some missing “features” though. My accounts don’t show a due date or amount any more. I hope those get added back, unless I don’t have to pay anymore. *edit - all of this has been remedied and works great. including having to pay.

For the last few months I have had a hard time trying to make payment, but you the credit union has been there for me. I appreciate everything u done. I pray this new year will be a turn around for me, I what to wish you all a happy New Years thanks again keep up the good work

So I have to start by saying that this review is ONLY about the new VWest app. Every branch I’ve ever been to is amazing....I have been banking with them since my Cat Card was my debit and it was called Saguaro Credit Union! Since the switch this past spring I’ve been unable to do mobile deposits on checks. I live out of state and while there are shared branches available I prefer to do as much as possible on my phone. Please fix your bugs!!!! If the app wasn’t ready it never should have been rolled out. Never had an issue with the previous app.

One of the best Credit Union I’ve ever had since I been Arizona. The customer service is helpful and very pleasant to talk you and they are always wanting to help and go out of their way to get info to make your life easier. Totally a 5 star location !!

I have been in Tucson since May 2010 but I think I opened my account in February because I knew I was returning to live here. The transfer from New Hampshire to Tucson was friendly and I’ve had minor hiccups that were resolved the same day thanks to the efforts of those that work there. Thank You, Sylvia McKinley

It seems as though every time I try to use the app I can’t do something that the app says I can. This time however it’s been hours and the app won’t even open. Has an error every time I try to open it. Won’t even let me sign in. It’s funny how the app keeps getting updated but yet nothing is being fixed it’s like you just create more bugs in your attempt to make the app just somewhat user friendly, it was fine. If it ain’t broke don’t fix it, you know why because then you end up breaking it. So freaking annoying!

This new update is terrible. It’s no longer easily accessible to just quickly check my account balances. I no longer receive updates on my account balances either. They also removed other accounts, for example family members that I would transfer money to. The look of it is fine but the overall function of this app is worse then the previous version. Load times are long and even then sometimes hyperlinks never load.

Been with vantage west for several years They helped with my last car loan. And now with my new car loan. They are the best Flexiable and understanding. Especially in the last year . Thank you for looking out for your members . Something you won’t see at the big banks . I am sticking to Vantage like Glue ! Laura Killian

I highly recommend Vantage West for loans, savings or checking makes your life a lot more simple then dealing with the bigger banks. Once I pay off my other credit card with chase I’m closing my checking account with them but of course keeping the credit card.

I have never had a single problem out side of refinancing my house. I have had credit card fraud and VW helped with resolving the issue fast. I have had many auto loans and vantage was always there to help. Thank you very much!

I opened my account when I moved to Tucson from Prescott in 2016. Since then I have been living on the central coast in California. I will not leave this bank because it is very convenient and excellent customer service anytime I have needed them!

It no longer gives my credit card Bill and minimum amount/due date. If it gives all of that information it would be five stars

This app rarely works it is so frustrating maybe only about 25% of the time does it actually work where I can log in and check my account. It will load and load and never take my back to the Home Screen to be able to log in. I usually have to go on my web browser to log in and check my account. It’s very unfortunate because I love the bank itself, just not the app. Hopefully it can be fixed soon

After the last update it is no longer possible to use the app in portrait mode on iPads. This is horrible. I myself have arthritis and carpal tunnel problems which prevents me from holding an iPad in landscape mode for the somewhat extended periods of time required for online banking. Please bring back portrait mode and be considerate and don’t ignore your disabled customers. I’m sure there are also many users of the iPad app which want a view more similar to what they see on their iPhones.

I just have a great appreciation for all the staff at the Catalina office! It is refreshing to still see a business that treats you like a long time friend, this is why i would never bank anywhere else!! Thankyou Rudy and your team😀

But I think it could be better if they did like Apple credit card give what the times show some color maybe in pictures of what you purchased or something spice it up a little bit don’t be too bland and that even goes for the checks there’s simple spice it up a little bit

^ is what I would’ve of said a couple years ago before the stupid update. Every time I try to log on it locks me out of my account. I reset my password, it works once and what do you know I’m locked out. I’d rather trust a hooker on in 6th street with my money rather than this app at this point. It also doesn’t help that I’m currently in a different country and I have no way of calling because of the time difference and work. Thanks for the crappy app 👌 merry Christmas

Noticed this app updated today, looks really nice but now regardless of where I put my widget for the app it fails to appear, on both the home screen and lock screen. Would really like to see this fixed as I tend to use the widget much more often than the app.

As of right now I can’t make mobile deposits. This is very frustrating because I run a business and use manage West as my business account. The closest branch to me is about 20 miles away, I sure do hope this problem gets fixed soon

Most credit unions have very dated low tech apps where you can view your balance, do transfers and maybe bill pay. But this app not only surpasses that but blows the big corporate banks out of the water!

You can no longer see your posted dates on pending charges and there’s no way to change it in the app

The Vantage West office I visit frequently on 1st avenue has the kindest, most knowledgeable and professional personnel! They are always welcoming and never make you feel demeaned when discussing complicated service issues. I am proud to be a member if the VW family! José S.

Thank you for finally updating to where I can see all of my accounts without having to manage multiple usernames and passcodes! New look and feel is very modern- nice job!

My husband started with VWCU in 1970. We have never experienced any problem. They have always been very helpful. We have had some very bad problems with several banks. We would never change our accounts with VWCU.

I absolutely love vantage west! We do all of our banking here from checking, savings, car loans and credit cards. You simply can’t beat the customer service. 👍

I was VP of Operations for a credit union in California. Vantage West is one of the most responsive credit unions to its members. An example is adding Zelle after members requested it. Their member services is very responsive and thorough.

Loving the new UI, it’s clean, simple and easy to use. And it's simple to re-register. Idk why people are complaining. I think they did a great job in making it look much newer. Thank you!

I recently gotten my teen daughter a credit card from the company and they had me sign up for the app, every time I would try to log into my daughter’s account or if she tries to log in her self the app wouldn’t allow us to access it and would freeze the account and we haven’t been able to access it for about a month now

Ease of accessing accounts from home ; appreciate the professional and courtesy staff when banking in person. I am pleased with the service I receive at Vantage West!

I have had my app change the layout so I can no longer do transfers or check my credit score or anything else. And it hasn’t been fixed

I don’t know why but the app constantly kicks me out of my account for “inactivity”. It should take me 5 minutes to make a mobile deposit but it turns into a 30-45 minute ordeal of attempting to deposit and being kicked out of my account constantly. Nothing wrong with the bank though I have been using them for years and this is the only problem I have ever had.

Bank instantly charges a overdraft fee first of all, second off how irritating do you think it is when you try to access the app and continuously get “we’re having trouble loading the app” I NEED TO KNOW HOW MUCH I HAVE IN MY ACCOUNT SO I DONT GO NEGATIVE AMD INSTANTLY GET CHARGED, i could have avoided that over draft fee so many times if i could actually access the app and transfer money to the right account.

Excellent employees !! Since I had my first credit union at DMAFB Federal Credit Union back in 1969 I feel like I’ve come “back home” ... I’m very impressed with the service and knowledge of all your employees... thank you and be safe : )

After a recent iOS upgrade on my iPad one of the suite of apps that was upgraded was the Vantage West mobile app. What a complete waste. The app now doesn’t recognize landscape views in several key displays such as “Accounts” and “Transactions” are now unable to display anything but “spreadsheet” lines with no access to “Analytics” and categorization. What used to be a usable app with “Face ID” has now been relegated to the “trash heap”. Sorry Charlie … 👎🏽

I live in Texas now, but have always maintained my account at Vantage CU. Their service has always been prompt, courteous, accurate, and this is all transacted by phone.

Suddenly in the last month?! I can’t use this on my iPad!!!! When I try it changes the view to portrait and I would have to hold my iPad and keyboard in a vertical position. Not freaking happy. It used to be great then you fixed it. Put it back the way it was. I don’t use the phone to do banking. I am seriously seriously angry about this.

The new mobile app and website is better improved and user friendly.

Every time I deal with this bank I marvel at the courtesy and extra effort shown by the people who work here. They truly understand that banking is a “people” business.

So the update looks nice and sleek. However, the available balance doesn’t account for pending charges even when it lists what is pending... kind of pointless to have current and available balance when both remain the same number at all times. Other than that the update seems nice.

Their budget program will not let you give your own name to items. I started it and had 5 incomes and no way to name them. This would just cause more confusion. I will continue to use brand “x”.