Overall the app has been fine for me, but lately I’ve been having issues with mobile deposit. After I take the photo of the back of the check the app will immediately crash and take me back to the login page. Please fix this issue! It is incredibly frustrating.
They have been a difficult to work with in terms of red tape and unnecessary steps. Their technology also seems antiquated, freezes or doesn’t work often, and their money transfer takes 2-3 days longer than other banks. Even when you “schedule” it for a certain day, it doesn’t deposit until 1-3 days after that date. When trying to transfer money their system doesn’t let you see the full name of the accounts in the drop down menus. It also won’t let you plan the transfer into the next month, if you are trying to transfer on a Friday or have met the $5000 limit for the day and have to spread it out, because their system doesn’t let you pick a month. Their business credit card was pretty terrible as well. They took 5-days to verify a checking account when trying to add one to pay the balance. The technology was similarly archaic, minimal useful features like secure messaging, spend notifications, spending categories, etc. the formatting was off as well - not great on a lap top, but pretty horrible on a phone or tablet.
This used to be a reliable app. Now mobile deposit never works. Crashes phone. When you call Velocity they say it happens to everyone. Uninstall then reinstall the app. Velocity seems to think this is no big deal. I am seriously considering a bank switch due to their lack of concern for customers. Plus you should know that if you install Velocity credit card on this app and set up payments it DOES NOT allow you to ever edit those payments despite having an edit button. Velocity customer service says “oh that button never works.” WHAT??? So why offer a feature they are aware does not work? This credit union is not for you if you want reliable mobile banking service.
The app used to work just fine in terms of providing me with accurate account balances. I used to be able to see the account balance and the actual balance and it was always accurate. There was no need to wait for everything to clear through. Now, I feel like I have to be doing math and be sure that my balances are accurate and I’m not over spending. It’s been so bad that I have ended up over drafting multiple times. I’m not making what I used to make at the moment, so I need this to work for me. It’s causing me such a headache that I want to switch banks!
This use to be a 5 star app. But after the updates, 3 at best. When you go to make a transfer between accounts, it does not list the account number. Very frustrating when you have multiple accounts with similar balances.
I have had an account with Velocity since the end of 2013! I never had a problem with their app until a few months ago! Now, it takes forever to sign in! Once, I had to call the bank and have them move money around for me because I couldn’t sign into the app or their website! It’s very frustrating! I’m glad I have Chase now, so I don’t have to deal with Velocity’s stupid app!
Idk why it’s advertised, but there is no mobile deposit that I can find. I have been using the app for years now and they’ll send out emails with “exciting news” about “awesome features coming!” But aside from layout and design the overall functionality hasn’t changed. The Credit union is awesome though, the app just seems super outdated and clunky.
I like the app works better then trying to get on the actually website! But, my mobile banking comes and goes. Sometimes I have the option, other times I don't! Please fix it, it's making me mad.
Touch ID wasn’t working for the last few days and called the bank: they had no clue there was an issue. Not the first time the upgrade has broken several key items. Been a velocity account holder for over 20 years and seriously considering switching to another CU due to their online banking and Mobil app issues.
The app used to be functional and work quite well at managing accounts and transfers, but the mobile deposit is completely broken. It never works and just crashes the app.
This was working great and now every time I try it tells me Network Connection Lost ! It was working and now it’s not ! Please fix this issue ! It was a great feature especially if I need to get into my account really quick! Thanks and hope you fix soon !
This app feels like the very early apps from Chase one of the big banks. It’s about 10 years behind the times. Really poor UX. They are not willing to invest in what is now very basic technology.
Went to login and got a screen saying I have no accounts! Then of course you can’t talk to anyone. Forced to wait until AM. Glad it wasn’t an emergency for my money.
This app is great for the basic function of checking account or depositing funds between personal accounts. It improved with the mobile deposit feature, but then when I went to deposit, I noticed that the deposit button had disappeared. Now it's essentially pointless to have since I could just as easily access the website to see my account balance and have access to all the other features. Iron that out and I'll give a better app rating.
This is one of the most frustrating apps I have ever dealt with. It takes me about 20 times to log in because it asks me a security question every time I try to log in, even though I "registered the device" several times. And the thing is it asks random security questions, not just the ones that you chose to ask when logging in. So you have to try and try until you get a question you put an answer to. Also, I am not able to make payments on my loan. All it does is show me history. Worst bank app hands down.
The onboarding on this app is ridiculous - I shouldn't have to scroll through your entire terms of use just to hit 'accept'! The menus are crazy and pop out when you don't mean for them to. It's not clear where account info is actually stored, either - it's not in the menu by default. The information hierarchy is all wrong, and makes me wonder who designed this thing. Also your CTA buttons get smooshed together when there's more than one. This is for mobile, presumably. Maybe test it out first.
I am so happy not to have to drive my car across town to deposit checks in my business account, which is frequently. What a delight not to pay for the gas and contributing to global warming. All you got to do is sign up for estatements to get the mobile deposit to work.
I've been a Velocity Credit Union customer for five years, and I utilize the app much, much more often than I actually make visits to the Velocity physical locations - there's no need. The app is solid and dependable with few, if any, shortcomings. Touch ID capability would be a welcome addition, however.
Love the new app from Velocity! Great new features and security upgrades. Instructions were provided for sign up, which made it very easy (provided you read them) Thanks for the update!
The app itself is great. It just needs to be updated. Compared to other apps, they make this one look outdated. Add Touch ID compatibility, maybe quick view of balance in the notification panel. Besides all that the app is great
This app is only great for just the basic functions like, view balances, transfer. But none of the other stuff. When you deposit a check it places it on hold you don't get immediate credit. How lame I might as week just drive to the bank and get the credit right away. It still is very slow with loading the account.
Jumped through hoops to get access. Still can't pay my car loan as a one time payment. Gave a bunch of personal info. Then it said I had to register on a NON MOBILE DEVISE. But wait I just downloaded your MOBILE APP. As far as I'm concerned this is a SOP spelled backwards. No deposit feature means much like 1986, if I want to pay my car note I have to visit the credit union.
It's nothing to write home about but it does what you need. That said, sweet Jesus please add finger print ID capability for login. Velocity CU goes off the deep end on security. So much so that as a user I don't really want to use the app because I know if can be less cumbersome.
The new app is great! Keep up the great work VCU! Nice new features with easy navigation. Terms only appear once so this is not an inconvenience at all. Love it!
I've been using the mobile deposit feature for a couple of months without issue. I've been trying to make a deposit the last two days and the app crashes every time I take photo of the check. Can you please fix this now-useless app?
The Is is one of the worst apps I have seen. The design is terrible and there is no deposit with camera option. For being a credit union you would think the would get someone to show them how to design a app. Look and University Credit Unions app. Way better app over there.
App is great! Love the redesign. Touch ID rocks! It's more visually appealing than the last one and there's so much more I can do on the app. Great job, Velocity!
This app will only open about 5% of the time you attempt to log into it. Once opened it has all the features needed but the fact that you can't get in most of the time is bothersome.
We were told by the staff that the Mobil deposit was available. I set it all up today and it is not. I was lied to by the bank staff. App is a waist of time.
Velocity Credit Union has brought online banking to your iPhone. Perform financial transactions anytime, anywhere. You can transfer funds, pay bills, and much more right from your iPhone. Any Velocity member who uses online banking can also access mobile banking. Just sign in as you would from online banking. Balances -- view your account balances and transaction histories Deposits -- deposit a check using the camera on your phone Transfers -- transfer money between your accounts Bill payments -- pay your bills and view recent payments Locations -- get directions to nearby branches and ATMs based on your current location Contact us - various ways to reach us Mobile Banking is FREE and SECURE. Security includes the latest in SSL encryption and is backed by online banking secure sign-on. Not yet an online banking user? Contact us at 512.469.7000 to get started.
