Life long Liberty Bank customer, as any ex Liberty Bank customer knows, Veritex Community purchased this locally owned group. Many features of this app work on iOS devices as advertised, mobile deposit, pay a person, check balances and setting alerts. So now for issues using iOS devices; printing recent transactions. I have fussed at the help line number twice (Plano) personal and been promised to be included in the email recipient line. Nothing followed, nothing!! Also now for some reason I can not select an account so as to print a statement for my account reconciliation. I’ve always been able to take my extra can of loose coins (normally $50-70) to be be counted, well today I was told that they don’t do that anymore and would have to ship it off site to be counted, WHAT? “Who moved my cheese” I’ve become a dinosaur
This app should be made accessible to all of its customers using any iPad or iPhone version since it’s their money that they would be acquiring about or checking on! This is not a difficult fix guys! Of course not all newer features would be available, but the main basic ones would still be there! There is no reason not to do this! So many other banks and/or Credit Unions still offer this for their customers that might have older iPads and/or iPhones so what’s the problem?!
This app has multiple issues with mobile deposits. It does not recognize the text and check box printed on the back of checks for mobile deposits. It requires a hand written mobile deposit statement. Not a customer friendly approach If also has issues reading and validating the amount of a deposit. Overall a poor customer service experience for mobile banking
Update - still 3rd rate. Now Positive. pay has issues and won’t respond. So, I don’t have access to a desktop today and I have 4 Positive Pay items I can’t process. . Limited services. Now it’s limiting the times facial rec can be used so the password has to be stored on the device somewhere making the password UNSECURED. Can’t access it because my password is purposely HARD so it won’t be guessed or hacked and I don’t store it on my device. Other banks are better.
Veritex app has always been easy on the eyes. New update makes all information monochromatic and difficult to quickly discern current balances from debits and credits. I use the app for speed and this will only slow me down. Greatly disappointed.
The Veritex Mobile App allows you to conveniently and securely manage your accounts from an iPhone® or iPad®. Your finances on-the-go! You can check balances, view transactions, transfer funds, pay bills, process Commercial Payments, and check your messages! FEATURES: - Check balances 24/7 - View pending items and history - Search history by date and description - View, approve, or cancel all transactions - Create Funds Transfers - Send and receive secure messages - View e-Statements and check images - Access branch hours and location information - Personal Users can make Mobile Deposits - Commercial Users can create ACH or Wires Transfers Keeping your information safe and secure! The Veritex Mobile Banking App… - uses 128-bit SSL encryption - requires your password each time you login - uses nicknames and masking to protect your account numbers - will not save your password, account numbers, transaction information or balances on your device Veritex Mobile Banking available for Veritex Community Bank customers. Your Mobile carrier’s data fees may apply. Veritex Community Bank. Member FDIC.
