Vermont Fed CU Mobile Banking

Loving this app! I’m late to the game in deposit checks via mobile phone, but what a great service! Saving me tons of time going to the bank - not to mention saving coins from the meter. Great quick access to accounts too. I admit to worrying about the security behind the curtain. If someone gets my money, I don’t see much recourse to recover. Fingers crossed my bank is well protected in this regard.

I generally find the app useful for keeping track of my accounts, making transfers, and credit rating. However, the past few days, the app isn’t updating my account balances and activity. I have also had trouble using the digital check deposit feature. The camera kept shifting the signature area of the back of the check out of the viewpoint of the app placement of the area it wants to see for the deposit. When I ignored the app directions so the camera placed the image correctly in the field, the app rejected it. I’m running an iPhone 15 Pro Max. Everything is up to date on the phone.

I don’t like that I get 28 messages a month saying I’ll save money! The last time I used one of the offers my account was hit for over $200 on a scam...so my preference is to not get those messages as the deals are not deals. I bought something from under armor and never got the $ I was supposed to. It’s all a scam! Other than that it would rate 5 stars

This bank app lags behind some of the other industry apps. I have three different banks and this one is the slowest. Struggles with mobile deposit....IE: I take 10 pictures of a check before its accepted only to never have the check be deposited. So I’ve stopped using the mobile deposit. I have to go to the local branch. Rescheduling bill payment is a pain, because I have to log onto the website to make significant changes. Why can’t I make those changes via the app on my mobile device. Anyways.....still a little work to go.

I love vtfcu and the people are friendly, the app helps make things easier especially when things are crazy in the world. Being a single mom the app is easier than going to the bank when in a pinch.

I would like to see some of the options available on the VTFCU website, also available on the app (hide or make visible, certain accounts on your app, change automatic transfer amounts/date etc.). Otherwise, I’m very pleased with this app.

Would be nice to turn off the auto reoccurring notification of cash back offers.... I’m already aware of them, I don’t need to see a new notification everytime I open the app just to check my account. Otherwise I love everything about VTFCU!!

It usually takes 10-15 tries to capture the endorsement side of mobile check deposits. Is it as bad as COVID-19? No. I wish there was a way to add notes to deposits, that would be so helpful! I have submitted this as a request numerous times to no avail. I had this feature on another banking app/portal and it was extremely helpful.

I’ve always experienced great service within the branches, and it is no less wonderful with the app! I love the easy to use features and especially the check deposit feature!

Love the look of the app and it’s very easy to use. However, my fingerprint hardly works to log in, and when I type my password in, it will tell me that they cannot display my information at the moment. It typically takes me four tries at least to log in, and most of the time I have to wait for 10 mins or so, then try again. It’s very inconvenient.

Have to say the people in Milton are awesome and I will never change my bank because of them. I have referred several people to this bank. Thank you everyone for doing such a GREAT JOB.

I love my Credit Union!!! They never let me down!! Helpful with every question and entirely reasonable and no hacking fees! I’m never going back to any Bank and I Recommend VTFCU to Everyone!!

I’ve been using this app for years but as of yesterday the transfer button is gone. It got replaced with bill pay and I can’t find any way to transfer money between accounts. This is awful, I used that all the time. Now I have to go to the website on my laptop to transfer. Please change it back!!!

I have been alerted when my account is compromised. And every time I deal with them it’s easy and it works well for me.💗

Been using for years, many issues resolved and app works very well.

I enjoy the app but I have two old loans still on my account even though they’re paid off and have asked for them to be removed. Nothing seems to have been done about it.

Haven’t deposited checks through the app in a while, Used to be able to. Now it’s keeps telling me to retake the photo 10-20 times, keep having to close then reopen the app for every check I want to deposit. Be easier to move my account to a different bank

I love the customer care they always try to do help with anything no matter what

What a great credit union people there are all so kind and willing to help and there app is so easy to I love it

My favorite of all apps that exist

I finally gave up trying to log in after 20 minutes. It just constantly had the perpetual circle of “please wait” or said my phone wasn’t connected to the internet (which it is — otherwise I would not be able to write this review).

Always helpful love my bank

8/10 times the app won’t work and will just send me to my home page rather than actually working. I love vermont federal bank but can not stand this app and it not working when I need it to

Almost never accepts the image of the back of the check. Says the image is a different size. I’m sorry I can’t hold my iPad the exact distance on the back as the front. What gives?

I absolutely love this app it makes everything so much simpler!

Its a great app but the dates of purchases are always one day ahead. Wish they would update that.

I keep trying to use that feature, but no luck! The picture of the check looks great on my IPhone 7, but it’s rejected every time by the app. Let’s work on this, please!

Clean design. Easy to use. Intuitive.

Everytime I absolutely need to use this app I log in and it says the function is unavailable at this time. Very frustrating

Have a good day, mmkay?

Takes many tries to get a check deposit if I ever get it deposited. I do this with other bank with no issues. Please work on this app.

I’m all about security, but the VtFCU mobile app’s check imaging (for deposits, etc.) is pretty weak, and very frustrating.

This app is easy to use.

Excellent hands down.

App is real good, it works. It's simple and solid.

The deposit check app, which was the primary reason I downloaded the app, is very difficult. If the check has darker coloring, the image isn't accepted. No matter how carefully I line up the check dead-center in the middle of the image box, when the camera takes the picture, the check mysteriously moves inches outside the frame, so the image isn't accepted. Lately, the app closes on its own whenever I try to take a picture of the check, or I receive an error message. This app needs work!

Keep getting an application error.

This app works well for reviewing balances and paying bills, but the check deposit function is very frustrating. It requires that you take the picture in a well lit area with no shadows on a dark surface, which I do, but every time I try to submit it tells me to retake the picture, either the edge appears ripped or bent or the "picture is unrecognized". Even when I finally get the photo just the way they want it, I often get an application error and have to start the cycle over. This functionality is important to me as it saves a trip to the credit union, I may stop using the CU as a result. I use a deposit app at an account at another CU and it works flawlessly with my phone.

This app is convenient and easy to use. It is very clear and simple to see your accounts and manage transfers. Bill Pay is a little confusing, and does not come with clear instructions. The bills take several days to actually be paid- it is not instant, so you still have to plan far ahead as with a check. Overall, though, I like it and use it to update my checkbook at least once a week.

I've been using internet banking for years, always wishing for a way to make deposits electronically. This app lets you do just that! And it's easy. No more trips to the ATM; no more looking for a parking place; no more finding a stamp and an envelope, still needing to look for a parking place and waiting for days for the deposit to show up in your account. Hallelujah!

I agree with a past member it would be great to be able to see our credit cards history as we can our checking account so we can know what we have charged. I had my card paid off but the next month looked and it was up over two hundred dollars and then I had to try to remember what I had charged it would have been nice to go in and check my history to make sure my charges were mine and not someone else's. Also not to have wait for the statement to come in to see my charges.

I really like this app-it's very easy to use and very reliable. The one glitch I've noticed: when you use it to pay bills and choose the "deliver by" date, for some reason it doesn't *send* the payment until that date (which means it isn't delivered until 2-3 days later). It's not a problem on the when entering payments on the website, just the app. If it's really time-sensitive you're better off using the website (kind of a PITA, but better than a late fee).

The app is great, my favorite feature is the mobile check depositing. You typically have to give it about three shots before they accept the check. What is stated in the instructions versus what they accept and tell you in emails with the reasoning they declined the check often conflict each other. When you reply back to their emails with questions, you get a blanket answer (usually the answer is something you already told them). That's my only complaint.

I enjoy the improved App from the previous version. I would like to be able to manage and see my credit card statements and history within the same App. The pay by date was a little confusing at first since the online version is mail by this date to arrive at a certain date. Otherwise is is a ver good App. Keep up the improvements. Since my credit card is with VFCU, I should be able to mange it through the app, regardless of who the real company that the credit card belongs to.

This app has been really great for banking from home. HOWEVER, depositing checks via the app has become a frustrating experience lately as the app has not been updated for iPhone 6. (In-app camera frame is not aligned with the new iPhone screen, leading to frequent "picture not the right size"-type error messages). All other features work fine, though. Looking forward to an update for iPhone 6 compatibility.

The interface is clean and user friendly, various functions work exceptionally well such as transfers, deposits, etc. The app doesn't freeze or get hung up like some other banking apps I have used. But honestly I'm not surprised how great this app is because VT Federal Credit Union is such an awesome bank and always impresses me with their services.

This has been a great on the go app since I downloaded it. Easy to use and easy to navigate around to do my banking. I find that I reach for my mobile to make transfers and check on my account more than I go on the laptop. I wish all apps were this user friendly.

I've been hoping for this ap for a while and was thrilled to see this *trying* to run. The biggest reason that I installed this was for Bill pay - which keeps crashing. Seems like the only option (1 of 3) that I've tried to use keeps shutting down the whole ap - at least it doesn't lock up - suggests that maybe a little more beta testing should have been in order. Fix this and make us users happy!

So much easier to use on the iPhone than even the mobile browser version. The standard banking features work well but you cannot see payment or transactions history for linked credit cards. They show as history unavailable. Also when transferring between accounts it would be helpful if you see the account numbers.

Excellent app; it is finicky when depositing checks. I wish it used the flash of my phone's camera for illumination when taking the picture. Or at least had the option. Now that I've figured out precisely where on my table to take the photo it is easy. Finding that sweet spot was not. Sure beats making an ATM deposit or waiting in line at the branch!