I’ve gone to the branch three times along with talking to customer service twice. I once used check deposit consistently every month. Now I get an error message where I am not able to use it. Needs to be fixed otherwise I may be changing credit unions since I’m not close to a vibe credit union any longer where I’ve moved. Other online features work well.
Complete system failure - Can’t even access my own bank account
For the past SIX HOURS, I’ve been unable to deposit, withdraw, or even access my account due to a “system update”... I’m not even sure how long this will take because when I called the 24/7 hotline for more information, I sat on hold for 20 minutes just for them to tell me “we don’t know”….!? It’s not exactly comforting that my financial institution has no idea when I’ll be able to access my own money. The cherry on top is that I can’t even handle all of my responsibilities once the system is back online because y’all will freeze my account and force my card to decline if I make “too many” transactions in a day. Looks like it’s time to find a new bank.
I’ve always banked with big banks but Bank of America did me in with all there fees Maintnence this and that let’s just say so far this bank is 100% better in every way even online and mobile as far as so not taking your money and actually looking out for its customers
I’m a loyal member of this credit union union from back when we were TELCOM lol 😎😎 25 years ago I hired in with General Motors and in their lobby was craftsman and the union keep telling us how great they were and my sister in law said we joining TELCOM why I don’t really know but we did and still there today!!!! Love my Sterling Heights crew!!!!!
Since I joined the credit union to stay after people, if they gone out of the way to help me, I think you have a wonderful, wonderful bank credit union and I’ll be sending more people there. God bless you and your staff they’re very professional, courtesy, and kind. RFJ.
Check deposit wasn’t working on my iphone 13 max. I reported the issue as an App Store review. They fixed the bug and called me to let me know it was fixed! Amazing. App works great now.
I came into this institution on spur of the moment, Rob was extremely helpful. He helped me establish a checking and saving account. Today I came in and he helped me transfer money from my checking to savings. I would recommend this branch to anyone.
App looks great but I feel like it could look better and maybe change the app logo a bit it looks kinda outdated. And make it more 2021 interface like.
Have been a member for 35+ years and Telcom/Vibe Credit Union has always come thru for me. I’ve had home loans, car loans and personal loans and they have always made it possible for me to accomplish not only my needs but my wants.
If you want to pay a loan with a different account, you can’t do it without calling. You can’t even pull up statements for your loan?! Late fees are ridiculous. You can’t keep track of anything. In order to make a payment, I have to either call or drive to another credit Union. By the time I get out of work, everything is closed. They do NOT make it easy to make your payments. Getting a loan with Vibe was a huge mistake.
We’ve been with Vibe (fla: Telecom CU) for years & their transition to Vibe & the technology enhancements that came with it has been very welcomed!! The site is very user friendly & easy to navigate!!
I moved to So Lyon in 2013 from Houghton Lake, Mi. When I opened my account the employees at Vibe made my move a pleasure. The employees have changed since then, but the kindness remains. I’m always greeted by my first name, like a friend. Vibe, to me, always says, “Welcome home”. Thank you, Sharon Seeley
This app is good but on the weekends some of the amounts in the accts don’t match what you really have in the accts. It don’t update until the following Monday afternoon.
While trying to take a photo, you will get a rotate camera error message. No matter how you rotate your phone it won’t work. I’m left out with no cash in my checking account and paycheck that I can’t deposit while I’m on the road.
I have had this app for a few now and for the last year every time I go to deposit my check no matter how clear the picture is it asks me to verify something. It’s irritating. Fix you stuff so it works properly.
I love this app!! I haven't had any trouble completing my banking needs. Mobile, check snap is great and very convenient! I've been out doing business and needed to transfer money immediately to complete a transaction and haven't had any problems doing so! Thank you for making banking easier, convenient and hassle free!
The credit union went from having no mobile app to having a very good one! I'm impressed with the performance and features of this app, especially the mobile check depositing feature. (Note that this feature costs $0.25 per check deposited.) I can now very easily balance my virtual checkbook (I recommend iReconcile app!!) when I have a few minutes to spare, like when waiting for an oil change. Nice work, Vibe!
You guys finally enabled TouchID, which is great. However it really bugs me that you haven't elected to participate in Apple Pay. It's been active for a year now and would make it VERY easy for Apple Pay enabled iPhone users to pay on the go. This feature should really be implemented as its one of the last integration points that would gain you a competitive edge against other banks/credit unions in the area.
Had Vibe for my accounts for almost 3 years, and the mobile app for the amount of time. I love the ease of use, instant real time updates, and many other features make this app/ credit union, the Right place to bank......!👍🏻👍🏻
The new App is great! I love that it offers "Touch iD" and I love how you can deposit a check from the convenience of your home, just by a photo and a click of a button..So easy! The app is user friendly and convenient :)
The app works well, is rarely down and is constantly being updated with new features. I haven't tried to get a loan through the app, but I will the next time I need one.
The delay between actual withdrawals and the notifications from the app is so slow. How will it help me if 6 hours later I'm notified of a large withdrawal? If someone got my card number I'd like to know sooner. That's the only problem with the app, if it's even controlling that function.
The new check deposit feature is a serious life changer for those of us who have moved away from areas where participating credit unions are scarce. Love it. Thank you.
It allows me to check my balances and make payments from my iPad and not have to go through the process of firing up my computer first. I can do this from any place that has wifi.
Started using this app months ago and it has been very reliable. This app is great for on the go banking, with plenty of security features and so easy to use!
Vibe Credit Union’s FREE Mobile Banking Application – optimized for iPhone and iPad devices*. Features of Vibe Credit Union Mobile Banking • Review account balances and transactions • Transfer funds between Vibe accounts and to other Vibe members • Deposit checks • Use Quick Balance • Pay bills • Manage banking alerts • View copies of cleared checks • Activate Purchase Rewards • Login using Touch ID • Use 3D Touch** • Locate surcharge-free ATMs and Vibe Credit Union branches. *There is no charge from Vibe Credit Union but messaging and data rates may apply. **On compatible phones. Safe and Secure Vibe Credit Union uses SSL (Secure Socket Layer) encryption to communicate securely through all mobile devices.
