Great app over all but wish I had the ability to freeze my card in the app
I use the app to monitor spending and budget. I have multiple accounts and don’t use all of the accounts constantly. It would be nice to have a option to freeze the card to prevent spending in the case of identify theft. I have this option in all the apps of the other institutions I have cards through. Other then that I love the app.
I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved. I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.
Annoying to reset info, asks for inappropriate user info.
Annoying to reset passwords or usernames, app gives errors when you try to reset your password. It asks for your SSN, which I feel is highly inappropriate the SSN isn’t meant to be used for personal identification this way and putting it into an app is just asking to have it stolen. When you cannot reset your password because it throws errors it freezes up when you try to call a representative. I can’t really rate the app since even getting into it is a huge PITA
I am so incredibly impressed with everyone I’ve met at the Tucson Broadway location but Amanda is beyond the best! I’ve also never experienced better customer service anywhere! They are welcoming, kind, considerate, extremely knowledgeable, and just beautiful people in general. I actually take time to go into the bank just to say Hi! It’s lovely!
The app is nice because it allows you to link outside WaFd accounts to monitor payments and totally remaining. The issue is it doesn’t automatically update when purchases are made. There will be a pending transaction and it shows $0, sometimes for a couple of days. There are times when I have to log out and log back in for it to even register that there are updated transactions. I keep a register of purchases and payments but it is very hard to reconcile using this app.
I went online to open an account and put down a 25 dollar deposit, They turned me down without an explanation and did not return my 25 dollar deposit, when I call they act all nice and always lie say it takes 7 business days, than I call again and the next person says it takes 15 days to return your money than the last time it was 30 days, it really doesn’t matter they just lie, I’m glad they turned me down because I don’t know how much they would cheat me out of if I had given them more money, so do yourself a favor and don’t let these thieves steal from you.
It’s a bank that pays you no interest on your savings
WaFed steals your money. They pay nothing on checking and short term savings accounts. I have a credit Union Gesa that pays me 7% on the 1st $5,000 of my savings account. Why can’t these theifs pay me 3-4%….I’m going to switch my Social Security deposit to GESA and rid myself of these thieves as soon as I can. Their on-line account app is OK a little “trying and clunky” in its operation. Not bad but, not great
I recently opened an account with WaFed and when I opened the account I noticed how clean the lobby was, how friendly everyone was to each other. It was a great atmosphere. I didn’t have to wait long and they handed me a card and I was on my way to awesome banking. Thank you WaFed, for your professionalism shines a lot brighter then most banks.
This is an excellent mobile app! I am able to view my accounts in “real time” and know the correct amount debited for purchases and payments. My only critique would be that this app lacks a running balance for each debit and credits applied to the bank account. Overall. It is an excellent app!
This app is great because it allows you to sync all your accounts, even the ones outside of WaFd bank so you can see all your bank accounts, loan accounts, etc. all in one place. It is easy to check your balance and move money around. Love seeing all my finances in one place.
i tried logging into the app but my face id didn’t work so i had to manually enter in the password. i entered it in and it said it was wrong and no i didn’t forgot my passcode i had a picture taken so i know i did it right then i figured might as well make a new password so i try to do that and it says that there has been a error and it won’t let me make a new password kind of appalled at how a banking firm is having issues like this
Tanja at the WaFd bank in Benson AZ is the most kindest, outgoing with the BEST customer service! She’s very direct and answers all questions no matter how many times you have to ask her. Her patience is outstanding! Banks need more people like her! Thank you so much Tanja! You’re truly a blessing to meet and I really appreciate you!😊
I work at WaFd Bank, so my love, support, and bias can not be anonymous or hidden. What stands out to me that you need to know, is that the great look, speed, and ease of use are not developed with robotic analytics. This is a hands on bank, and this apps development is client and colleague developed. It is truly for and will work for you. Thank you
This is great. I added all my accounts from other banks so now I can track everything in one place (for free). It puts my transactions into budget categories automatically so now I know what I am spending, and I’m following a budget better than before. So convenient!
WaFd bank used to just “get by” with a functional but not a wow app. Their recent update provided much easier interfaces between simple functions like transfers, mobile deposits etc. combined with free checking is a new winner in the crowded but usually boring banking sector.
This is the best Bank that make’s life go around just a lot more easier because they take time to get to know the Each & Every individual that Bank’s With Them To Where there not to be taken as a Joke.
This is the best bank in the banking universe. I have been with them for many years. I have encouraged many friends, relatives and even grandkids to bank with them. Their mobile banking app is user friendly and staff is above top notch.
It’s been okay for a few years but I have transactions that have gone through but my balance remains the same at WaFd for a couple days longer. These are transactions that used to process next day with same financial institutions. What gives?
This is hands down one of the most user-friendly apps I’ve ever used. And it’s very simple to get to customer service either by chat or on phone call through the app as well.
Great mobile banking app !! Highly recommended this app if using WaFd bank Only thing is I wish they had better display of information as far as the way app is laid out.
It is not a bad app and a weird app because when I go to transfer money with zelle it won’t pop up, this is the second time this has happened it took over 24 hours for it to deposit the first time and now I am waiting again. It also seems to be happening with only one contact:/ rather frustrating when I need the money immediately
WaFd has a great app on their hands, but if you’re using a iPhone 13 Pro or higher it is not using the 120hz display on the device which makes it a laggy experience compared to the rest of the phone.
Definitely a great bank, makes me feel like my money is good and safe, i enjoy the check deposits, it comes within a day and getting some of it instantly is wonderful.
Internal transfer capabilities between checking and home equity does not work. .
User experience needs to be improved dramatically with the capabilities within the mobile app. Unfortunately, one has to login to desktop application to complete many of the simple transfers and tasks.
Terrible app, for me to take the time to write this should tell you everything you need to know. Deposits never work on the first try if at all, transfers don’t ever work on the app. Customers service says “does it work on your computer if so just do it there”. Terrible app, terrible customer service. Can’t wait to be rid of this trash bank.
Most important features are easy to find and use. Important information are in logical locations, and there are a fair amount of useful tools included.
The folks at WAFD are very service oriented, they have many ways to save you money I.e. their insurance unit. Give WAFD a try you will not be disappointed.
I tried to delete some payees on bill pay, the app wouldn’t do it, customer support was of absolutely no help. I know have payers on my account that are useless.
Experience award-winning mobile banking with WaFd Bank. These digital tools allow you to manage your finances however and wherever you want. The app gives you the ability to connect all of your financial accounts for a one-stop approach to managing your finances. WaFd Bank’s mobile app is powered by the industry’s most reliable and accurate transaction categorizing technology so that your spending is cleansed and organized quickly and easily. Get all the banking power you need at your fingertips with the confidence and protection of vault-level security. - View all your finances in one app - Pay bills and move funds between banks - Send money to your friends - Track spending and goals with smart budgets - Categorize transactions automatically - Monitor your cash flow - Photo-deposit checks - Receive alerts and notifications - Act on personalized recommendations - Sign in with face and fingerprint biometrics - Customize with new sports and "dark" themes Download today to take control of your finances.
