Wescom Credit Union Mobile

I've been a Wescom member for about 5 years, and the mobile app has been decent at best. However, the latest version has taken it to a whole new level. This app is a game-changer, and I can confidently say that it exceeds all my mobile banking needs. The first thing that struck me about the new version was its sleek and modern design. The interface is intuitive, visually appealing, and user-friendly. Navigation is a breeze, and I can access all the essential features with just a few taps. One of the slick features of the Wescom mobile app is the ability to schedule appointments seamlessly. Whether I need to meet with a loan officer, open a new account, or discuss investment options, I can book an appointment with just a few clicks. The app even allows me to choose my preferred branch and time slot, making the process incredibly convenient. Finding the nearest Wescom branch or ATM has never been easier. The app's location services integrate seamlessly, providing me with accurate and up-to-date information on the closest facilities. The app of course also offers a comprehensive suite of banking tools, including account management, bill pay, mobile check deposit, and secure messaging. I can easily transfer funds between my Wescom and external accounts, use Zelle, pay bills, and monitor my account balances, all from the palm of my hand. Thank you Wescom for listening and acting on the feedback of your members!

I have the wescom app for has long as it’s been around. This new version is terrible. The only thing I like is that you see the account balance after each transaction now. But the font is so large the words have to be shortened to fit then I don’t know what it says for certain functions. I know I can make font smaller on my iPhone but that means it will be smaller for everything not just wescom app. Maybe add a feature which allows us to control font size inside the app.

The app itself is fine. It does everything it needs to, and is mostly stable. The thumbprint identification is also very convenient. However, the Snap Deposit feature has continually been an issue for me. My job doesn’t offer direct deposit and there isn’t a Wescom branch that’s local to me, so I have to use Snap Deposit. This would usually be convenient, but it seems like every pay period, I’m left without access to my money without either waiting an unnecessarily long amount of time, or wasting a bank employee’s time with clearing my funds. I like Wescom, they aren’t in danger of losing me as a customer, and I’ll continue to use the app and Snap Deposit for lack of any better option. There just isn’t a justifiable reason for customers to be barred from their own funds for up to 48 hours (or longer if you make the mistake of depositing on a Friday or Saturday) when Snap Deposit exists as something that’s supposed to be convenient. This process has to be expedited or I foresee this issue becoming a problem.

As a CCFCU customer who was merged as of June 1st I have had nothing but problems. The app has no convenience message or chat options to get answers and a phone call takes 45 minutes to reach someone. Zelle is constantly needing to be renewed as everyone gets a prompt that I have unenrolled. I was told to use the routing number and account number in my app for automatic payments however payments have been returned, when I finally get through to customer service a different rep tells me don’t include the zero’s in the beginning of the account number. If the account number in my app is not correct then correct it. 40 years with fort ord credit union aka Central Coast and now I’m just a number. It’s like going from crème brûlée to jello. We can put a man on the moon and invent vehicles that drive themselves but can’t seem to get the simple things to work. A little frustrated.

Its a great app. I like how I can easily keep track of my finances and the snap deposit is great. I just hate how it CONSTANTLY and RANDOMLY invalidates my login and I have to log back in and set EVERYTHING back up again. The login with your fingerprint, the express view, all the settings I set up previously I have to do it ALL over AGAIN! I have probably done this over 5 times already and if this app wasn’t so useful to keep track of everything then I probably would have deleted it a LONG time ago ( who am I kidding, I HAVE deleted it, but mostly out of frustration) Anyway great app, love it (when it doesn’t reset my settings) Would probably have given it a higher rating if it wasn’t for those log in issues.

This app has some good functions, but generally seems limited by Wescom's underlying IT infrastructure. The app is extremely slow to log in every single time, even with Face ID enabled - get used to seeing the "loadin" screen. Mobile deposit works sporadically (sometimes it indicates that mobile deposit is unavailable). When mobile deposit does work, it is finicky about check size. Some features regularly do not work and are clunky, such as making a payment from an external bank account toward a credit card (the user gets a message of "Oops! Please call"). The whole reason I have an app is to not need to call the credit union. With some work this app could be useful, but at the moment it's limited.

When sending Zelle payment the notes, the “What’s this for?” field, let’s me get the paste option but no matter what I try it will not actually paste the note in. Since my landlord recently switched to Zelle payment, I have to write a rather extensive note to ensure I get credit for my rent payment. But having to type it twice each month is getting old fast. (Since I must send two payments each month.) Please make the paste function work, so I can copy my last month’s note and paste it into this month’s note for each payment and just edit the month name. Thank you.

Idk how to feel. Tonight I login to my Wescom App ready to use my Zelle feature, but no Zelle icon available. I was a little confused at first, so I went to go see if my app needed to be updated. That was a no, so I login from the web and I still don’t see the Zelle icon. I searched FAQs through the Wescom App, definitely didn’t help. I deleted the App and reinstalled it and that didn’t help. What’s going on? Where is Zelle? I’m dreading to call customer service for them to tell me crap. This is such an inconvenience!!!!! And I’m upset that I have to give such a bad rating because I’ve never had a bad experience with Wescom or the App, but this has done it for me especially with me having a situation at hand.

My experience today with Lluvia has been phenomenal. I appreciate the time she took with me. She had the patience of Job with me. I can sometimes become very frustrated when it comes to technology often times because the customer service representative developes an inpatient tone with me. Lluvia maintained a calm and patient tone with me which I wholeheartedly appreciate. Lluvia made me feel at ease and calm an she calmly and patiently walked me through a transaction. Great kudos to her and the person who hired Lluvia. She is a great asset to Wescom. Thank you so much! M. Ortega

This newest update has made it near impossible to use Snap Deposit. It is SO sensitive. Even the best picture it rejects, saying something on the check is not visible (when it clearly is). When they finally accept my check, it is then quickly “deleted” citing unclear picture and the frustration begins all over again. I have contacted Wescom multiple times and have received no help. Living out of state, I don’t have the ability to visit a branch and depend solely on Snap Deposit for my deposit needs; they need to fix this STAT! I’ve been a customer for over 30 years and am disappointed in their current service.

I've had solid success using the app since it came out. Occasionally someone will sign a check in a way that overlaps the numbers at the bottom, but that has never prevented a deposit going through. And deposits like this that are manually reviewed almost always go through within a couple of hours, at most. I've had no issues with the app crashing or hanging. The one time I've needed assistance from customer service, it was fast and professional.

Every time I try to use the app I have to re-login, re-enable express view, re-enable Face ID, and re-enable Apple Watch. EVERY. TIME. It makes no sense to even have these features under these circumstances! What’s worse is they used to work fine, but they broke them somehow. I come here, write a negative review, the developers reply and say they’re working on it. And nothing changes, and then my review disappears. If they put the effort into fixing problems that they put into disappearing negative reviews, maybe they’d have a decent app. Loyal Wescom customer since 2004, btw, and Signature Platinum member, but customer satisfaction is clearly not the priority here…

WESCOM Pasadena office is a well run center. From the time you enter the lobby to when you leave ~ you have respect and assistance from a skilled staff. I have been a member for many years and I’ve bought several people to Wescom as I believe it has assistance that you can’t get at other institutions. And the ability to increase your savings and the safety precautions that are available are outstanding.

There seems to be an issue with snap deposit. I align the check within the box and it doesn’t take a photo on auto or takes the photo before the box is aligned. I switch to manual and nothing happens. I log out and log back in and the same thing happens each time. As a LONGTIME member of this bank I am extremely disappointed with this new app. The express view is gone (unless I disable Face ID, which is annoying because then I have to manually enter the user name and password to log in). It is difficult to find certain things on this new app because they were not buried in some obscure place . Please bring back the features of the old app.

First I have to say that I have been a long term customer for over 17 years. However, I am very upset that zelle is gone..I wanted to send a gift to someone for the holidays..went I went to look for zelle is was gone. Also, I receive gift from my family and friends via this method due to the pandemic.. I’m extremely upset because just about every financial institution has zelle. When I downloaded the new app I presumed it would function just as the old one and zelle was there now poof it just disappeared..so how am I suppose to receive or send money if this feature has been removed from the app..

What the heck did Wescom do when they updated their mobile app?? I’m unable to use express view anymore… I have to log in to view my account even though I have my preferences set to enable express view… Never had this problem before:-( Use to love the mobile app but not anymore. Update to Review: I have Express View enabled and am able to see the Express View but because I use face recognition, I literally have to turn my phone sidewise to avoid logging into the app. I never use to have to do that before the app update. It’s still frustrating.

I’ve used the app for a long time and I generally don’t have any issues. But recently within the last couple of weeks it has been taking over my Bluetooth, for example if I’m listening to music and decide to check my balances my music is paused. I tried several different apps with sound and the Wescom app always pauses the Bluetooth. I think this is weird because I should be able to do both and there is no sound when I’m using the Wescom app.

I’ve been a member for many years, and over that time the different changes to the mobile app. I’ve had no problem with any aspect of the app. The only thing I would like to see would be signing on with face recognition. Newer phones access this feature and it’s fast and convenient, and there’s no chance of the infamous “ incorrect login credentials “ Hopefully this will be a feature in the near future.

I was told by a Wescom customer service rep to delete or uninstall and then reinstall Wescom app because I was having an issue with the ‘Pay By Zelle’ link, which had no content at all. Once I uninstalled the Wescom app, it no longer appears on my apps default page. I have to go to App Store to open Wescom’s app. Why doesn’t it appear on my apps default page?

I’ve had an account at Wescom for 10 years and the latest versions of the app, while full featured, need to be tested better. Each time the app updates, it’s like I’m using it for the first time and have to set up Face ID and express view again. Not a big deal. But I also have to reach out to the service center to get them to turn the Zelle icon back on. That requires a callback from the bill payment department, which has taken up to two days. This has happened three times in the last month where I have to wait for the bill payment department to reach out to me. Unacceptable.

I’ve never been able to deposit a check on the app no matter what I do. I have zero problems with other bank apps mobile deposit function. Please fix it! I don’t even have a Wescom nearby and was leaning on the app to make things easier. May have to switch banks if it doesn’t get fixed. *I am using the latest update available to me and wrote this review based on the latest update. It has not been fixed in my experience.

Like other I tried to use the snap Deposit without success image looks fine to me and it was a preprinted check so not sure why the problem was. Love being able to bill pay and check balances/transfer money on the fly. I would LOVE the app if a few improvements were made: 1. Snap deposits worked better 2. A rule could be set to round up to a savings account (this would be great since there are investment apps that do that, but I don’t want to invest just save) 3. Being able to transfer from linked accounts. Right now I have to login in the computer or though safari to do that. I can’t even access linked accounts from the app. Otherwise love it. I am able to do all my banking even though I am 150+ miles away from the nearest branch.

When you get to the final screen of funds transferThe only options at work how much money and reoccurring everything else is not there transfers between institution coming and going right there with the options for savings or checking’s not there and if you have a set up to go to a credit card the option between the credit cards are not there either at the institutions.

Would be nice to see how much my minimum pmt or amt due right on the home page like before. Also take off the other stuff that shows up on my page. Like make an appt with a loan officer etc. if ppl wanted to make an appt put it on the menu page. That way we have more room to see our acct info. It would also be nice if we could choose our own design flowers colors etc. to put on the top of the page with larger font. Anyways, just a couple suggestions.

Banking with Wescom over 30 years, it is an institution that I trust with my investments, savings, my checking and my loans. I certainly enjoy the perks that I given to those of us that have a certain amount of money in our accounts are free, checking our notary services, printouts, as well as being recognized at the window as a long time Participant.

I’ve been a member of WESCOM for over 25 years. Even though I moved to the Midwest 24 years ago I have kept WESCOM as my primary account because of the outstanding customer service. The online banking application runs very smoothly. The customer service representatives at Teller Phone provide patient and concerned customer service.

Everything about this bank is excellent. On my phone, at the ATM and always when asking for personal face to face assistance at my branch the staff is patient helpful and professional…..always. I’ve banked at Wescom for almost 10 years. I’m fortunate to live within a mile of my branch.

The account summary page is okay. It seems to have gotten better recently. The display is off with text placed oddly. Search feature is frustrating at best. I can never find the info I need and have to call Wescom. Twice now, the app crashes immediately after I submit my Wescom CC payment. When this happens, the funds are immediately taken from my account, but the CC transactions do not reflect the payment.

Wescom and it’s app and it’s website are beyond the shadow of a doubt the best out there. Just like you, I have had different bank accounts and different apps from financial organizations. None of them come close. On top of that they are constantly improving these products.

Snap deposits is very difficult to use now. I’ve given up using it and now do my check deposits to my Schools First Credit Union account. Bill payer doesn’t always show history. I schedule payments and want to see them in Pending status, the screen is blank. Your IT department needs to do a better job in QA! Updated app still doesn’t work for Snap Deposits. Used Schools First again and worked first time. I took one star away because you need to test more.

Wescom’s app and level of service is superior to any other financial institution I have had to deal with. My paychecks are deposited early, the rewards credit card credits cash back quickly, and any service-related questions I have are resolved quickly.

The app has a serious bug. Ever 3-10th time I try to log in (utilizing fingerprint id) I get an “Invalid Credentials” notification and it locks me out of all banking until I reset my access. It’s super frustrating and started around the time of the last update. My “credentials” - my finger print did not change. I reset with the same password and information and it works for another 3-10 more times before we repeated the cycle. Oh and to make this more annoying, you can’t reset your access though the app. Please fix this bug. Sending the exact same “thank you contact us message” to everyone shows they really don’t care to fix the issues. My review is pretty clear and aside from spending 1+ hours emailing and speaking with you, how about you fix the issue detailed my me and others in these reviews.

The Wescom App takes the guess work out of making everyday transactions. I have been a member for a loooong time and I have tried several banking apps, but by far this is one of the best ones. The Express View is perfect for when I want to take a quick glance as opposed to other apps. Great job on the consistent upgrades! =)

It used to be great but ever since the update, it does not work, AT ALL. It freezes at login on both iPhone and iPad. Reinstalling the app does not help either. UPDATING MY REVIEW - I finally got in by deleting and retyping my info then trying to login again. Do I have to do this every time? Ug. This is not good. Once inside, I’m disappointed to find that the user interface it’s much harder to see now and multiple features require extra clicks. Why? As the saying goes, “If it ain’t broke…”. or as another saying goes, “If you keep making that face, it will get stuck that way.” I hope they don’t let that happen. I love this credit union but the app has been greatly damaged in my opinion. Sadly, I’ll have to leave my rating at an embarrassing one star until they fix what they broke.

I’ve been using this app for a few years now, but the Zelle option is missing and it’s been missing for weeks. I’ve turned off my phone, re downloaded the app many times and still nothing. It’s something o rely on a lot.

Please find a way to contact customers when your system is down. With the mobile app not working I thought it was something wrong with my phone. Major inconvenience!

Been with Wescom since before they were Wescom. They’ve changed a little to keep up with the world of banking, but still a solid institution, better than the big banks. The app? Why are the icons at the bottom of the screen so hard to see? Why haven’t you done anything about them? Are they that useless? If so, should they just be removed?

I’m a longtime Credit Union member and use the app regularly. I downloaded the new app last night, but it won’t launch after entering my credentials. Wescom’s user interface (phone, email) have always been dismal and while I’ve emailed Wescom, I’ve received no response. I’ve tried uninstalling and reinstalling the app, restarting my phone-nothing works that is would enable me to log in. So don’t download this new app! Wescom-you had a fine, workable app. Fix the new app to make it work.

The Apple Pay wallet for check card and credit card was the same card appearance at wallet, they both using check card appearance for credit card and check card. Please Wescom address this issue.

I love Snap Deposit. Sometimes it’s tricky especially when the check was folded. Make sure you get a confirmation number. Sometimes it looks like it made the deposit but doesn’t show a confirmation number and no deposit was made. It’s a good idea to hold onto the check until you’re sure it made it into your account.

I mean, it works okay. Half the time I have to go log into a computer or call CS to get what I need done. The app feels like it was made in 2007 and hasn’t really been updated since except to maybe add a Zelle button. I love Wescom but I really wish they’d spend some $$ and hire a few qualified IT developers and support to actually make the app as functional as big bank apps and websites.

This new app is clunky to use through out. Crashes 100% of the time on the first try then will open on second attempt. Also very inconvenient to find where to log out.

I’ve been trying for many days now to add my credit card to my Apple Wallet, and I’d simply get redirected back to the previous page with the button when I hit “continue” on the page with the cardholder agreement. This has been extremely frustrating, and I’ve even called customer service multiple times who have been of no help.

When the app is working, it is really good and allows for (pretty much) full functionality and engagement across all of your accounts and provided services; HOWEVER, it freezes and crashes far too - in the past two weeks I’ve had to delete the app and reload it several times, which is definitely not a time-saving feature 😐

Moving from screen to screen is too slow. Also it’s the first time I’ve tried snap deposit on this new app and the screen freezes and won’t let me out exit out. I just removed the app from my phone and will reinstall. Hopefully that helps.

I have the hardest time getting photos of my checks for mobil deposit. It never captures or if it does capture I get an error that the numbers can’t be read. It definitely needs an upgrade. I don’t have any issues with my other banking institutions.

Thankfully with the help of Wescom my Zelle issue was resolved seems it was my phone only issue I see is not being able to pay my credit card on the app not sure why

It has been several months since I have been able to successfully use Snap Deposit. Last month I signed my check and added “for mobile deposit only” - only to not be able to use the feature. I deposited the check the following day via ATM, only to receive a call from the branch questioning why I deposited the check traditionally. If the feature doesn’t work REMOVE IT!

After your latest update with the fingerprint issues. The snap deposit it not working properly. No matter how I take the picture of my check it gives me errors especially processing the back of the check. This is the whole reason I signed up with this credit union was for this feature since you have limited atms and branches closed when I’m off work. Please fix this issue. I have tried from different phones and gave me same errors.

Used to be a great app until they updated a few weeks ago. Now it’s literally the worst app I’ve ever used. Extremely slow to load the most basic functions. No more express view so I have to login every single time. The layout/redesign is so lazy and confusing. It actually looks like someone used one of those basic “build your own app” programs. A child could do a better job. Please bring back the old design!