I have been using this ap for several years - it works great! Love being able to see my balances real-time and being able to transfer funds, make loan payments, and mobile deposits. Mobile deposit feature is very handy. They continue to enhance the ap.
App is user friendly;however, it takes for ever for payment to be sent to companies. I have used online banking for other banks and the payments are removed and sent directly which makes it easier to track spending. Through westconsin, the payment is in pending payments for a little while and then goes through the process of being mailed. During the process of the bank mailing out paper checks, it is no longer in the pending payments and the money has not been removed from the account and makes it very difficult to track which makes it necessary to keep a paper budget as well to track spending. If payments were electronically sent to companies, I would give the app and bank a higher rating.
Newest update is horrible! Lacks visual organization
This newest update as of late April, 2020 is a major down grade with the account transactions user interface! I have used this app since it’s launch and have always thought it was high quality. The newest changes made to the account transactions user interface completely lack organization. Previously, transactions were clearly organized by date and “pending” with light green bars separating groups by date. This update is continuous scroll of ALL transactions, differentiating them by the use of bold or italic fonts. It use to be easy to glance at and see my money move. This is very aesthetically displeasing and requires more time to see and understand which transactions have processed and when. Please bring back some visual organization to the account transactions user interface!!! Please.
Features on my debit card are being blocked and unblocked not by me and with out my consent the bank is aware and has done nothing to stop it have been informed only a bank representative and my self may access my acct yet block features are being changed while I’m logged out of the account or the app, have been given no explanation of why this has and continues to happen and have been told nothing that can or will be done tried deleting the app and problem still occurs thru website hopefully this info gets to the right person some how and the problem can be resolved as of right now the problem has been going on for almost five days and I have screen shot numerous times to show card services of what is being done
Why did you make it impossible to link two separate accounts. My wife and I have separate accounts and we do not have any shared accounts. We used to have our checking accounts linked so transfers could be made when needed. You changed it and we have been forced to adapt. We have thought about leaving but for now we’re staying. We feel customer service has been sacrificed to make your jobs easier and while it works in the short run it is a bad strategy.
There is a major issue with your in app zelle feature, for some reason Zelle’s app won’t let you set up an account through them telling you that the banking app has it built in. Well whenever I go to use the feature to either set it up, send money or receive money I get sent to an error page, I have tried this on Wi-Fi, on cellular data, regardless of connection strength or status the app refuses to let me use zelle. The only thing I can say I enjoy about the app is being able to monitor my balance.
It’s a useful application. There are improvements that would make it on par with other financial institutions’ apps. For example, the checking balance screen should show projected balances that incorporate all scheduled payments and transfers. Additionally, bill pay should allow you to begin typing a payee name and existing payees should begin to appear rather than having to scroll through the list of all existing payees. Overall, it’s ok, but it could be better.
I love how convenient this app is. However, frequently I am unable to view my account because it is “unavailable” and to try back later. Sometimes this goes on for hours. Also drives me nuts that I cannot access my WESTconsin credit card or pay it through this app when it’s a WESTconsin app for my bank and I have the credit card through the bank. Makes zero sense to me. If those two things were fixed this app would get five stars then
Computer and app function does not come naturally for me but this app makes sense to me! Having the mobile ability to pay bills, transfer money and check accounts has made my life better.
I have other bank apps that I use and obviously this one is the best. WCU has always been my bank for years. Don’t have any complaints about anything they do. Always there for me and my needs. Keep up the great work people!! Bob Darwin
Love the simplicity of the WESTconsin CU app! Makes mobile banking very simple and straight forward. I also love the new feature of getting mobile alerts when certain changes have been made to an account (ex. large deposit/withdrawal).
this is the first real mobile banking app i’ve used and it’s great! everything is easy to navigate and it’s super convenient to use for paying bills, making transfers, and checking balances. i’ve had no problems so far!
This app does everything I need it to. I can make deposits, check my accounts, transfer to accounts. The widgets are neat as well, being able to just swipe left to see my accounts is perfect.
I have 2 different checking accounts that I transfer money between regularly. Is there a way to show both on my app and allow me to transfer between both accounts like I can with my checking and savings? If not can you add it?
On the bill pay page Scheduled payment column I would like to be able to be able to uncheck scheduled payment dates so I can tell exactly where My balance is going to be on paydays without needing to use the calculator
I always enjoy when I get to go to the bank. Everyone is so personable and knows me by name. I enjoy that they welcome me as I walk in. It’s a nice home town bank feel!!
Mobile deposit feature does not always work as intended (the camera has a hard time picking up the back of my checks. The app itself doesn’t always want to open. I’m not sure if Westconsin is doing maintenance on the app at the time, but there have been several instances where it would not allow access to view my accounts.
Great app far superior to other apps I have for other larger financial institutions. The only thing lacking is under the locations it would be nice if the included the Drive Up hours.
I had a iPhone SE and recently got a 12 with multiple cameras and now I can’t get mobile deposit to work. The app doesn’t seem to know which camera to use and won’t focus please fix this issue or tell me what I am doing wrong
I tried signing in with my card, said it would take 1-2 business days and it’s been an entire week! Like come on, be more specific or just do what you said! This is so ridiculous
Love this bank and it’s employees but this app is garbage and about 50% of the time will crash or have an error on their website and on the app pretty disappointed with their IT department on this one
I don’t know if the new update is permanent or not, but it’s horrible. Not a fan of how the days are all lumped together and the things pending are not separated either. Much harder to read.
This app is extremely helpful. I do all of my banking online because I live in a different country while serving in the Air Force. This app is a quick way to access my accounts while traveling, I can move my money around without getting on a computer. I also wouldn't be able to deposit any checks without this app.
Even though I live close to a branch office, I can rarely get there before they close. You see I commute to Minnesota from an hour deep into Wisconsin. My Saturday's are for sleeping in. By the time I am out doing local errands it's very close to their quitting time. I love the deposit check using the camera in my iPhone!! Checking balances, doing transfers and other standard banking items is a breeze. My only item for improvement? A notifier for the in branch coin counter!! Choose your branch, and be notified if the coin counter is operating or not. I hate when I do wake up early to get my coins counted and deposited and find that machine is broken and service won't be in until Monday! Angry!! But this app is great and looks good too.
I used to hate having to check my account balances - now it is a breeze. My only suggestion is the ability to write private notes for account transactions or be able to create categories for the transactions. Otherwise, this app is quite nice to use - I'd miss it.
This has been a very cool app with lots of function. Now that they have mobile deposit it has completely surpassed its coolness factor. Will never look back at any other bank from here!
Love this app. The only thing I wish they would add is a calculator so I don't have to try and remember the numbers, close the app, open my phone calculator punch it in (hopefully correctly) and do my calculations. I don't always have a pen and paper handy (like in the bus or at the store). It would make things much more convenient. Otherwise it's awesome!
I don't even live in the area anymore but I still use wcu because of their great staff and wonderful banking experience. The app was the last missing piece and it's great. Free check deposits from home!
It's an excellent app for managing balances and for quick checks of you balance before making purchases. I would like to see a function added to pay your Westconsin credit card bill through the app.
With mobile deposit, bill pay, funds transfers, debit card control, and so much more, the WESTconsin Credit Union Mobile App will help manage your funds wherever life takes you! The features are endless for both members and Business members, providing the great WESTconsin experience at your fingertips! You have immediate account access where you can: - Pay bills - Mobile deposit - Transfer funds - Check balances and transaction history - Debit card control - Member to member transfers - View Quick Balance from login screen - View cleared checks - Receive push notifications OTHER FEATURES - Access using biometrics on supported devices - Sign up and view eStatements - Search for nearest WESTconsin office and ATM locations - Sign up for new accounts - Apply for a loan - Access secure forms BUSINESS CONNECT NOW INTEGRATED IN ONE APP FOR BUSINESS MEMBERS - Mobile deposit - Check balances and rates on all accounts - Originate ACH payments and collections - Pay bills - Transfer funds - Delegate access SECURITY For your safety and security, all information is encrypted. Login information, including passwords and fingerprints, are never stored. If your mobile device becomes lost or stolen, you can quickly deactivate access to your account by logging into WESTconsin Online using a computer and changing your password. You may also contact our Service Center at (800) 924-0022 for further assistance. To learn how WESTconsin Credit Union protects your privacy, please visit https://www.westconsincu.org/privacy-policy/ Federally Insured by NCUA. Equal Housing Opportunity
