This app has worked good in the past but now I haven’t been able to log in for over two weeks. It keeps saying, “system error. The system was not available, please try again.” Hard to check up on things when the app does not work for its users. This needs to be fixed ASAP.
The only good reviews they have is from 10 yrs ago and I guarantee those aren’t even real. The app only works one MAYBE two days outta the week. The worst banking system. Whoever developed this app should be so ashamed.
Don't even download this app and cancel your bank account. They don't post stuff the day of and post it six days later like any other normal bank. If you have overdraft protection on your account you are in for it. If you don't have it you are still screwed because of the way they post transactions on your account. Instead of declining your card they let it go through even if you don't have overdraft protection. Horrible, I mean absolutely horrible bank. And they are extremely rude to you if you call about it. Extremely recommend using another bank.
…I have ever experienced. The entire online banking system routinely has “technical difficulties” that prevent you from logging in, either via the app or the web. To make matters worse, when the bank has these episodes (2 or 3 times a week), the app forgets your biometric login info (Face ID or Touch ID) until you manually log in again. At this point, I would not recommend this app or this bank to anyone. Go with Central Bank, Kentucky Bank or Republic Bank over Whitaker Bank if your in KY.
This app has always been great but with the new look that was recently offered with iOS 16, the app has some major flaws in cooperating with iPhone 14 Pro models. Mainly in the upper left and right corners. They don’t work well alongside the Dynamic Island.
New account opened yesterday. Set it up on the app. Today trying to connect the account to things like PayPal. Every time, PayPal (and others) says the account doesn't exist. Then I go back to the app and it won't let me login without resetting the password. The layout is horrible. The functionality is rudimentary. It's like it was designed by a high school coding club or something. If the app is an indicator or the bank, I may not have an account there long.
App isn’t typically reliable, but recently it’s been totally unusable, giving an error message that says, “Application Error - The system is not available, please try again”. As others have said, I get Whitaker is a small bank, but this app doesn’t work and could be better used as a project for local iOS/mobile developers in college to work on, improve, and fix. Very disappointed, WB.
Idk what people mean by not being able to log in. You just enter your user name, click logon, enter your security answer if you have one, click Submit, then enter your password. And ta da! All done. Love the app. Haven't had any trouble with it :)
I check my bank account religiously preferably 15 times a day. Every time I log in, at least once day the app crashes and won’t let me log on for hours on end. Every single day this happens and just says “we’re having technical issues please try again later” I can’t wait to switch banks
The camera has not worked on the Whitaker Bank app for several months. I have contacted the bank several times and tech-support is saying it is not them. It is Apple. I would love for someone to fix this issue since I have been at this bank for over 40 years
Lame. If you still have to answer challenge question and password every time you use what good is it? I can use mobile web browser just as quick and get way more info. Should just have to verify on first use then use your 4 digit pin from then on out to log in like so many other apps out there. Come on guys! You got my hopes up.
The glitching and lag makes it impossible to check my bank account. Every time I try to open the app, it immediately crashes. I don’t know how I’m supposed to check my deposits and such now without driving 30 minutes to a bank…please fix this already!!!!
This app worked ok for a couple months then I kept getting ‘error’. Called bank, they said log in to website to check balance etc. Long process tho, answering security questions again & again. Aggravating
I can’t even log in because it asks me a security question that I NEVER SET UP. How am I supposed to get the answer to a security question right if the bank doesn’t even have that information on file????? I would give it zero stars if I could considering I can’t even get into my account...
I would give it a 5 star if I could deposit with it. My personal bank does that and it is very handy. This is my business bank. Everything else works great.
It just pops up and closes right back down. I have reloaded it. It still does not open. My phone is up to date and I am disappointed the app no longer works.
Can’t log into the app half the time to check balance and check my ledger half the time. The UI is marginal at best. Going to be taking my money out of Whitaker as soon as I can.
Whitaker bank's online services (this app included) are abysmal. If you're the type of person who pretty much does all your banking online, don't bother with this app.
The latest update made it impossible to paste the password into the field. This used to work fine. I use a password manager with very long random passwords which are extremely difficult and time consuming to type in on a phone. So, if I want to use the app, I'm going to have to change my password to something that can be remembered and easily entered - which means it will be easier to hack. I'd love to see it go back to the way it was. If not, I'll have to only use the desktop site. Sadly, the ratings don't really matter much for this app since they're not trying to sell it and it's the only option for a mobile experience for Whitaker customers. UPDATE: 03/23/2022 - I don't know what changed but I now can't even log into the app at all. I've had Touch ID and Face ID set up, both of which have been working fine until 3 or 4 weeks ago. Then they both stopped working and the app disabled them because they failed. Now I can't even login with my password. The same password that has been working forever and which still works on the website. And there's no way to contact them for support. The App Support link just goes to the main bank site which has no mention app.
Whitaker Bank Mobile allows you to bank on the go. It’s free to download and offers quick access for managing your bank accounts. Check your balances, pay bills, transfer money, deposit checks, and locate ATMs and banking centers with just a touch. Our custom app is fast, secure and free. Use your current online banking login information to start banking today.* Features: •Check Account Balances •Transfer funds between accounts •Pay Bills** •Deposit Checks •Find our ATMs and Banking Centers using the GPS system provided by your iPhone.*** *Must be an Online Banking Customer **Online customers must first enroll and setup bill pay accounts prior to using these features. ***This is limited to locating our banking centers and ATMs. Please refer to your carrier for any data usage fees that may apply.
