Love this Bank, the employees are very kind and helpful regardless of t the bank branch i stop at. I’m in Toledo,Oregon and Holland all located in Ohio. Also travel and have always had a great experience in the branch working with People instead of computer operations moble or nonmomble. I find the computer to be very buggy myself. Can be a little on the frustrating side which is why I gave the bank three stars 10 which is not available so I would’ve given it to 5 here. One other thing that would be helpful and convenient is to have someone available on the weekends and can talk to a customer if they have a problem especially with the computer. That’s usually when things break down is on the weekend. Otherwise have a very good experience with Woodforest I’ll recommend them. And my dad was a baker for Huntington the Huntington bank stinks. Nothing but trouble in the branch and via computer with Huntington don’t think there.

1 year ago, 10bek01

Updated review

Updated: Seems Woodforest updated the app. Honestly, it’s about time, but I don’t want to speak to soon. I’m adjusting my 1 star to a 4 star simply because they finally took action and that’s how important a streamlined process is for users. I haven’t received any crash reports since the update (yet), and it’s improved. That’s all I can say for now. Previous review: Seriously, Woodforest- what a pitiful standard of products you offer your customers that keep your bank alive. Your app constantly, constantly crashes. Every single time I log in- the app crashes and has to reboot and I have to send a crash report all before I can even login again just to check my balance. What should be a 1min task, turns out to be 5-7min- and this is just to get into the app. Such a lag in every aspect. Not, by any means, a streamlined process nor is it user friendly or up to date with banking standards mobile compatibilities. Woodforest must be going bankrupt if they can’t even afford a better app for its customers. If that’s the case, many of us may want to consider pulling all your money out and going to a different bank before they drop out. Other banks that have plenty of money coming in, have a far more streamlined process for its customers when it comes to its app and mobile capabilities. Either Woodforest clearly doesn’t care about providing good products to its customers or it’s going bankrupt. 100% guarantee you.

5 years ago, LindseySimo

Mobile deposit just stop working

I used to love this app but out of nowhere, the mobile deposit stopped working for me. When I go to choose an account, nothing is there to choose. I recently closed one account and reopened another one and that’s when all the trouble started. I was able to deposit something once into the new account and now it no longer shows up. Maybe I am doing something wrong but I can’t figure it out. Not sure if anyone else is having the same issue. But if there is a way to fix this, I would appreciate any help.

5 years ago, WNB customer & employee

Great feature!!!

Great update! I love the Debit Card tile in the new location. From a customer stand point it is a lot easier to manage my debit cards especially when in panic mode after misplacing a debit card, no searching or “thinking” required. From an employee standpoint it is so much easier and quicker when educating and assisting our customers with all that the Woodforest App has to offer. I’ve had to use the debit card management service a few times personally and I was stress free knowing my account wasn't at risk because I was able to “pause” my card until I could locate it. Not only do I tell my customers about how convenient it is, but how it can save them time, money and a whole lot of stress just with a click of a button. Thank you Woodforest!

4 years ago, rmenlow

Mobile Deposit

I have been using the Woodforest app for about 6 years. It has been fantastic, until the new IOS update came out. Woodforest failed to keep their app up to date and fix any bugs that may occur, so naturally the app has become extremely buggy. The mobile deposit has become so glitchy, I’ve had to delete and redownload the app several times because it wouldn’t even let me click to take pictures of my checks. The last time I redownloaded the app, it sent each of my mobile deposits through multiple times. As someone who heavily relies on mobile deposits, if this is not fixed I will be switching banks. I think it is also worth noting that I have sent an email to the Woodforest support about this matter and never received a response.

2 years ago, cshockley32

The worst

Out of the few banks I have been through I have to say this one was the worst it is a second chance bank meaning where your denied everywhere else wood forest would except you with that explained the app it low budget very slow and every time I have gotten on in the last year it’s had to send a crash report as soon as I click on the app there has been many times where I had to bum money off a friend because I would go to the app and it wouldn’t be working the reason I would go to it is because I like to leave my card off less risk of money being hacked glad to say that this is just with this banking app hope you wake up and realize if you can go to a better bank DO IT

4 years ago, Longtime Woodforest Customer

So far so good

I get paid from different source which can sometimes trigger a delay in the funds clearing, that combined with the number of checks I write to people who sometimes sit on them makes me often second guess my account balance. I find it super convenient to open the app and log on with just a fingerprint and instantly be able to see up to the minute account activity. I haven’t tried the mobile deposit yet, so hopefully they’ve got all the bugs worked out.

5 years ago, Venus434

Loved until recently

I was using the app and didn’t have any complaints until recently. I have been unable to access online banking using a computer for months because it keeps asking me to verify my identity using an old number and won’t allow me to change the number or answer a different question! It wasn’t a major problem until this recent update that is now doing the exact same thing. I understand it’s in place to help me but it has only complicated my situation. Trying to get someone on the phone has been impossible and so now I can only call ad check my account but I can’t transfer money between accounts.

4 years ago, anissalovesedward

Bad Deposit Feature

I’ve used this app for a good while now and just recently started having to use the deposit feature. I’ve tried uploading photos of my check over 40 times now and it keeps getting denied. Called customer service and they were incapable of listening/understanding me. All four corners are present, dark background present, endorsement present, so why does it keep getting denied? Considering switching banks because living in a state without a Woodforest bank has been a living nightmare (can’t trust this app to work properly).

1 month ago, kaydence1752

App usually doesn’t even work

I get paid every other monday and I like to look at my check in the morning today I can’t even do that. Every time i open the app it says system error please try again later. and i’ve opened and closed the app multiple times and restarted my phone. i’ve had a couple of problems with the app not working since I got it but this is the first time it’s not even letting me open my account…

5 years ago, tampalew2

Must provide question for question and answer pair. What?

Losing my mind with this latest updateI haven’t been able to access my account for 24 hours now. I finally got the app to update after trying all day. Now there is some new multi-factor authorization set up that I am unable to complete. It seems to be asking me for both a question and answer? I really don’t know but I have tried to navigate it in every conceivable manner in both the app and online but it appears that the formatting is awry. I need my bank to make my life easier, not be a persistent thorn in my side on a day when I am anticipating multiple deposits. This day has definitely been a big fail for Woodforest.

2 months ago, TsukiOokami

Unreliable App

I’ve been with Woodforest a fairly long time, and I have no complaints on their service outside of the app. The app, over the past six or so updates, has gotten incrementally worse. The FaceID may trigger, it may not. The app may finish loading, it may not. Want to see your account balance? Gotta click the account and hope you don’t get stuck in a loading circle of doom. Deposit? Same thing. Savings? Same thing. At this point I’m surprised they haven’t released a Battle Pass to let you skip the gamble of this app working. iPhone 13 user. Please fix this.

11 months ago, skyali13

Great app

I’ve been using Woodforest bank n the app since July 2018. I’ve nvr experienced any issues w the app. W the bank I have had a couple issues but they mostly all been resolved favorably. I nvr had any problems w the mobile banking. I used it for a while while working for this business part time they didn’t do direct deposit. It always seemed to have cleared in a reasonable time.

6 months ago, Mr. Keytar

Works well

It sure why so many complaints about the app. It has worked well for me 99% of the time for years. I would love to be able to see the memo notes that I add to transfers. They may show up via the website on a desktop. But I never use the website. If I can enter memo notes in the app, I should be able to read them back at a later time.

5 years ago, D'Xire

Finally working again! New Touch ID feature.

The new update was a pain but it comes with a new Touch ID feature.. The app wouldn’t allow me to verify my identity so I had to go online to do the questions and answers. Then I tried to send a pin to my phone via the app but I kept getting the error that it was invalid. Frustrated, I deleted the app and downloaded it again, repeated the verification, and finally... It’s working again! Hope this helps someone.

2 years ago, jdunc87

GARBAGE!!!!

Can’t hardly log in, always shows an error and to contact customer service. If you do get in nothing loads. Just a blank screen and nothing works. Can’t do anything and I’m miles away from a location to go in and deposit a check. And NO I’m not sending you and e-mail about my issues. They’re right here. Pretty simple. The same complaints as the last 20 reviews!!! FIX IT! Many of us don’t have the time to call let alone visit in person to do our banking! That’s why we HAVE AN APP! If it wasn’t so difficult to switch all my stuff over I’d have changed banks years ago.

6 months ago, jmbsromcdth

Needs new features

You need to add options for people to be able to deposit money. Otherwise just a mobile check like through other cards from other places like cash app, PayPal, Venmo, something like that it would be a lot easier if I could transfer money from cash app to my Woodforest account via debit card without having to go to an ATM and pay a fee twice just to deposit money.

3 years ago, dragonlighting@&$!

HELP

So the app is good but for some reason when I wanted to check how much money is in my account it literally keeps popping up with an system error. And then it says that I’m logged out and need to log back in. But like when I try to log in it will not give me the chance like I press out and not even a second after it pops up saying the same thing??? And it’s not my WiFi because I have very fast wifi connection.

5 years ago, Kitty McTaco

I love you, but..

This is by far my favorite bank out of any I’ve ever tried. The only bank that has never screwed me over. The only bank that has never rearranged my charges to try to swindle over draft fees and 100 other wonderful things. BUT I will have to find a new bank soon as I really need a ‘keep the change’ feature for savings and don’t see one available.

5 years ago, B2daisa

Decent

Way outdated. How hard is it to add Face ID? Heck even Touch ID. You’re lagging behind. I lowered this to 1 star. I’ll raise it to at least 3 when one of those features is added. 4.0 Version: How about getting rid of closed accounts on the "Accounts" section? or at the very least make them NOT be on the top. Classic example of trying to fix what isn't broken, and making it worse. Originial Review: How about adding in a check register I have been using another app and it would be much more convenient to be able to do this inside the Woodforest app itself. Other than that it gets the job done.

5 years ago, Zonklemy

Barely Decent Banking App

This is my first review of an app. The app is fine for checking balances, switching on/off debit cards, and viewing transactions. Nothing special — just like any other banking app. But this app stands out from the rest of my banking apps in a very bad way — it still doesn’t support logging in with Touch or Face ID. It’s really inexcusable. They’ve had years to implement this and it still hasn’t happened. Add this very basic feature and I’ll up the rating to 5 stars.

5 years ago, Nursegirl306

DO BETTER

EDIT TRES- so now it’s been so long waiting for Touch ID that i upgraded my phone to the X. I’m sure Face ID is never gonna happen so i won’t even ask. Y’all need to do better. EDIT DOS-we are now almost into February of 2018 and STILL NO TOUCH ID. I know y’all have to be seeing these reviews. I’m beginning to think you’re toying with us. EDIT....this review was initially posted A YEAR AGO and still no Touch ID. Ridiculous. We want Touch ID. y'all need to get with the times plz!!

2 months ago, Yaya203355

Very slow

This app needs a serious update. It’s so difficult to do anything in the app. Even with the best internet connection, the app is still very slow. You can press one button, next thing you know you’re looking at a spinning circle that says loading for 5 minutes.

5 years ago, The T U See

Can’t connect bank account to apps, Verification text never received

I had a couple of apps connected to the my bank account. Never was an issue until the update yesterday. Now the apps have a message saying I need to reconnect my account. I go thru the steps and it says I will get a verification text from the bank. Two hours later no text after several attempts. Please fix. Tried both from my app to get the verification text and online and still no text from the bank to verify my account.

5 months ago, Junior U Ruiz

No notifications at all

I just joined Woodforest and i had to download the app, only thing I don't like is the app doesn't send you no notifications for no type of transactions. For clients using the app it is important to know when a transaction is taking place and how much is spent, unauthorized/ authorized. I also checked and I have my notifications on for the app. Other than that, the app is good.

5 years ago, WildTitza

Needs to catch up

Take a look at most other banking apps, this one still has many features that it needs to implement. First and foremost TOUCH ID, I recall them saying it would be implemented AGES ago and it’s still not here?? Also having the option to see your account balance without having to sign in immediately would be nice, as long as you couldn’t make any changes to the account whatsoever from that screen. Similar to how Chase Bank does theirs. Just needs a quality of life update fast.

5 years ago, Therhiannonperkins

The app has improved but...

I’ve had this app forever and it keeps improving but the one thing it still doesn’t have I’d the Touch ID capability. For a while the app kept saying “coming soon” every time you updated and now it doesn’t. Super sad. That being said, the app has improved majorly since I started banking with them in 2014! Keep up the good work, guys. Just give me the darn fingerprint option. Lol

5 years ago, Hayhay270

Bad Bad Bad

Used to have no issue with app until past couple of days , haven’t been able to open app just keeps saying “unexpected error” which usually just means I need to update the app to the latest version. But my app is up to date , also tried calling using the toll free number to get my account info and they won’t accept my passcode which I know is correct , even online website says unexpected error when I use my info which has always been the same ! Have to go to atm or nearest bank to even check my account . Very annoying !!!

6 years ago, RockGod333

Where's the TouchID?

This is a decent app but you seriously need the TouchID to make it better. All of the other financial institutions apps have it. Why don't you? Come on. Get with the program. Update: We are still waiting for the Touch ID update. What is taking so long? Seriously? Update 2: Now you’re just dragging your feet. Why is it so hard for you to get Touch ID working. Come on! This is ridiculous!

12 months ago, Yakima11

Terribly inconsistent

I initially downloaded the app was used it just fine using my thumbprint to log in. Now, after a couple of months, even with a secondary authentication app, I cannot log into the mobile app. It wouldn’t be an issue if it were possible to make a deposit on the website but it’s not possible. The poor girl trying to help me at the help desk wasn’t equipped to help me either. Your app should be able to function as a stand-alone app with security to maintain authentication without the need for a secondary app.

1 year ago, dudgfufizgshjdjshdj

app could be better same with service

it’s OK when it works but if you try to buy things randomly they will decide to cancel your card randomly because they think it’s fraudulent purchases they need to have an option to say that it’s not fraudulent instead of having to waste time out of my day to call them to fix it or go to them at the bank you either use PayPal they think it’s fraudulent or you try to buy off of iTunes etc they kill your card,it’s bull

6 years ago, Nanahas_8

Finger print

I have a iPhone 6splus....I love this app I just wish there were fingerprint capability! I found out that I can store passwords on apps that don’t have this option on my phone.....you can go into settings there’s an option to store your passwords put the password in....next time you go to this app you will be able to use your finger print I hope this will help!

5 years ago, Upset purchaser

Needs to be compatible with Face ID

Everything with the app is fine and works well. The only problem I have is needing to type in my password every single time I open the app. All other apps allow the use of Face ID recognition and gives quicker access while doing so. Not this one. Please upgrade and include this setting. I’d give it more stars if only for that...

4 years ago, ayecece2002

BY FAR THE BEST BANK.

I recently opened a checking account with them (MY FIRST EVER BANK ACCOUNT) and couldn’t be more happy. The staff at my local branch are very welcoming and friendly. The app works great, I love how I can turn off my debit card with the click of one button - while other banks don’t even have that option available. 5 stars ⭐️

3 years ago, doordash is a mess

Years of issues

This app has constantly been a hassle to use and no amount of time has motivated them to fix it. Mobile deposit is extremely hit or miss and can be a pain. Trying to update contact info, billing address or anything else never saves. Banking apps are suppose to help their customers, not make access and use of your own money sometimes impossible to control

4 months ago, KDalton3384

Ridiculous

It isn’t all bad but I’m definitely switching banks after I made a mobile deposit I desperately needed and had to want over 24 hours to get my money. When I used to bank with bb&t they money was available the same day within a few hours. That alone lost my business along with all the service charges you have to pay for simply using your bank account

4 years ago, Tia_Hawkins

Won’t send me text verification

I usually have no problems with this app. But recently I got a new phone and downloaded the app and it asked for text verification. I never got the text messages and I tried multiple times. But It’s the same with the website too. Neither is working for me right now and it’s very inconvenient.

5 years ago, SavvyFonseca

Worst bank ever

I applied for a loan and before it was approved they gave me the funds. I was unaware I hadn’t been approved because the money was in my account. Now they are taking 500 from disability, claiming I was denied so I’m responsible to pay back the cash. That’s not to mention over 100 in NSF fees. I never would have used it if I had known it was a glitch in their system. Supervisor claimed that this has been known to happen and yet they don’t make their clients aware of it. Sounds like a form of robbery and I’m definitely going to find out if this is legal. 😡

5 years ago, J_Pearl

Outstanding!

The ease of use of the mobile app is superb. The daily email reminders help me keep a check on my activity. The tellers at the bank or warm and friendly. Locations galore. And as a senior having all of my service is free as a blessing. As a former “credit union only” member, I recommend this bank to everyone.

3 years ago, Sportster Chick 66

This app has gone straight down the tubes

Since the last update I’m having issues with making a mobile deposit and have been for about a month. I’m getting ready to close all my accounts here and go somewhere else. They keep saying it’s not their app and it most certainly is. I have to hit the submit button several times before it will take the check, then it errors out. I’m tired of dealing with this.

3 years ago, Zardoz 0

Can’t mobile deposit

I just tried to use mobile deposit, and everything was fine until I got the the second check picture, which your app changed from landscape to portrait after I took it. Then when I tried to submit it, the app told me to enter a deposit amount, even though I had already done this and the correct amount was showing in the box. And that’s as far as I get, even if I re-enter the amount again. I’m using an iPhone 11.

1 year ago, South25

Not very good

Probably the worst banking app I ever use there always some kind of problems with the app it glitches or something not working correctly. Like now the face sign in feature isn’t working and now I would have redo it once again and when I do sign up for it again it make it that I can’t change nothing for 24 hours which really messed me up

4 years ago, Zikomo jones

So far so good

This is more a question than a review. I just started with you all for two weeks so I'm getting the feel of this. Do you have an alert when you get a deposit or make payments? I guess I'm use to Green Dot with those type of notifications I'm looking through the app to see if you all have this feature. It would be great to have.

5 years ago, BJSmith227

You need a lot

This app needs Face ID, finger ID and the ability to transfer money in and out. You’re seriously lacking on those three things. I’m considering switching banks, since most of them offer those things on their apps. Makes life a lot easier. There have been times where I’ve needed to transfer money because the bank was closed, but couldn’t on the app and had wait. I also get sick and tired of typing my password in every single time I open the app. Face ID!!!

1 year ago, Jason P Griffin

Love App and Bank

Only thing I would like to see if landscape view on iPads. I do most of my work and bill pay from my iPad and just a pain not having it in landscape. If that could be added for future updates it would make this App a five star.

2 years ago, patchinthenextupdate

Beware Awful Bank

Today without any notification or notice Woodforest decides to cut off my debit card i had with $112 still in my account i went to the atm to pull out my money and it declined now i have to deal with this mess tomorrow at walmart i strongly advise to find another bank it’s not worth dealing with this i’ve dealt with multiple false fraud alerts locking my account and i can’t forget all the crashes and reset login info don’t use this bank

2 years ago, Mommabear71

Can’t log on

This app has recently stopped working. I can’t log on unless I’m near a Woodforest bank. At home it’s hit or miss but mostly miss. I’ve tried reporting the problem and it’s still not working. I’ve uninstalled and reinstalled. All of my other banking apps still work so I don’t understand why I can’t log in with this one. Also can’t get the Woodforest web page to log on either. It goes really slow and then times out.

4 years ago, chelleg413

System error

I used to love the app, but lately I get continuous system error unhandled exception that won’t let me use the app and the mobile deposit can be a pain to use. I often have to retake pics because it says I have 2 pics of the front of the check. I also wish business accounts had higher monthly deposit max.

5 months ago, jjgirl24

Love the app

I been with Woodforest for 4 years now and I love the app it’s fast and easy but I wish the had text for every time you use it and it go straight to your phone that it was used and my life easy

6 years ago, Рик Кузнецов

Fingerprint login possibly?

I like having this app. It’s extremely easy to use, it’s not defective at all. The only thing that would make it complete for me would be if I could log on using my thumbprint. Sometimes my accuracy just isn’t there when I go to type in my password.

Description

Enjoy the 24/7 convenience of banking with us on the go using the Woodforest Mobile Banking App.* Manage your accounts, make deposits, find branch locations, and more. • BIOMETRICS – Quickly access your account using fingerprint or facial recognition. • FORGOT PASSWORD – Set a new password from the convenience of your device when you’re having trouble remembering your current one. • ACCOUNT BALANCES – View account balances and transaction details. • ACCOUNT ALERTS – Stay up to date on your account balances by setting up Low Balance Alerts right in the app and start receiving alerts via email or push notification. • MOBILE DEPOSIT – Conveniently deposit checks with your device. • TRANSFER FUNDS – Transfer money between your Woodforest accounts. • BILL PAY – View scheduled and posted payments. Schedule recurring and one time bill payments. • STATEMENTS – View your bank statements in the app and sign up for paperless E-Statements. • FIND LOCATIONS – Quickly and easily locate nearby branches and ATMs and find a location open when you need it by viewing location hours. See locations on a map and get step-by-step directions from your current location. • MANAGE DEBIT CARDS – Turn your debit cards on/off, restrict transaction types, and set transaction type limits. • MANAGE EMAIL AND PHONE – Verify and manage your email addresses and phone numbers. • VANTAGESCORE® - Obtain your free VantageScore (credit score) right in the app. View your current score, progression over time, and learn what positive and negative factors are making an impact. • WESTERN UNION – Send or receive money all over the globe to your friends and family using Western Union right in the app. • APPLY FOR A LOAN – Start the loan application process from your device. • CONTACT US – See where you can contact us about general inquiries, account information, or to report a lost or stolen card. • FREQUENTLY ASKED QUESTIONS – Quickly answer your mobile banking questions. • PRIVACY POLICY – Learn how we use state-of-the-art technology to protect you. *Woodforest Mobile Banking is free to download, but data charges from your cellular service provider may apply. Woodforest National Bank is not responsible for service outages that might affect your device or internet provider, technology failures, or device capacity limits. Additionally, account activity and history may not reflect recent expenditures. Other terms and conditions may apply to these products and services. For complete details regarding our products, services, and related fees please speak with a Woodforest Retail Banker. © 2022 Woodforest National Bank Member FDIC l Equal Housing Lender