I have used WCU for over 25 years. They are fantastic about giving you ways to make your money work for you. Their mortgages interest rates are consistently lower than anyone else. They have amazingly high interest rates for checking accounts. Plus they have the give back program where they give back money to all members each year.
I do not like how they treat their customers. I was told my car was out for repo for a demand letter that was not satisfied (I never received a letter) I had a payment arrangement. I paid my November payment and I was going to pay a double payment in January…. But apparently there was a demand letter that was suppose to be satisfied by the end of December that I didn’t know about. I rushed to the bank to pay December (couldn’t deposit money) to pay my bill. A lady had to do an override just so I could pay my payment and she told me my car was not out for repo. Yet, the lady I was dealing with on the phone told me she was putting the repo on hold and charging me $125 for a repo fee. I am not happy with this bank or how they treat their customers. The pandemic has made things hard but I have still paid all my payments in the last 3 years, and when times get tough Workers Credit Union makes things worse for families. I’m very disappointed in this bank.
New to the bank but not to bill pay. I set up a payment due on the 18th of the month. Payment was sent on the 11th and out of my account on the 15th so why did the payment reach my credit card on the 22nd and I received a $25 late fee? Not a happy customer!!!
I have had issues from poor guidance and misinformation with my business account, constant authorization problems or failure to authorize “contact your bank” messages (not declined messages). Poor customer service both in person and on the phone - put on hold for 59 minutes to find out why my card was not authorized for an $8 prescription only to be told they couldn’t figure it out. You don’t even have tellers in Chelmsford. Workers has been one gigantic headache for both my business and personal. Ready to move on.
The current app version doesn’t work with iOS 16. You cannot deposit a check using your iPhone. When it asks for pictures of the check, it goes into landscape mode, tells you to rotate the device, and hangs. You have to kill the app to get out of it. The app is of no use to me without this feature. Please fix ASAP! Also, with the recent upgrade to their systems (second week of October 2022), you can no longer see the interest rate for your account from the details section. Pretty unethical.
Everything works great - but the check deposit is glitchy - the screen goes fuzzy and asks me to rotate, with no directions as to which way to rotate it or why- there is also no option to go back or close out of the capture photo screen - this then means you have to hard restart the app. It’s a pretty basic function of any mobile banking app -
Unfortunately, the transactions take longer to be posted inside the application. So it’s frustrating when I want to check my statement and nothing shows up until two or three days later.
Grr module deposits doesn’t always work! !! Says not enough lighting needs better background and the check mark on the back of you check depositing doesn’t scanner. ! Needs improvement!
Photo of check for mobile deposits does not work with new iPhones
6 weeks and several phone calls. Tried every fix they gave me. Still can’t photograph checks with iPhone 14 WCU continually blames Apple. I disagreed this is on WCU I will be going to a different bank. They have gone downhill this last year or so. Too big for their britches
The latest version was just updated for iOS 15 compatibility, but that’s been out a year. PLEASE fix the app for iOS 16, because mobile check deposit no longer works and that is the main reason I have this app on my phone.
Everything else is great but for over a month the check deposit won’t work. I enter the amount and when the canners goes to load it says to flip my phone but it never actually works no matter what I try. I’ve even uninstalled.
The Mobile App Deposit feature is broken in IOS 16, the ATM machines won’t read handwritten checks and the drive-thru ATMs won’t take a deposit any longer! This app us the only way to deposit checks during non-business hours, please fix asap!
The reason I came to WCU was for the service. I am not a fan of the computer tellers. There is no privacy and I like to deal with a person not one on a monitor. The personal touch is gone. Why fix something that wasn't broke?
It seems like they wrote the check deposit to pick one possible problem with each check. It even throws errors on printed (non handwritten) checks. It make depositing checks a huge pain.
Due to glitches, the app will not allow you to deposit checks. It has been a consistent issue for months, despite customer service saying a fix is on the way.
Depositing checks through the app is broken. I talked to someone about this back in September and told me they were working on it. It’s now December and it’s still broken. Pretty useless app without check deposit. Not happy.
WCU has really gone down hill since 2020. The app doesn’t work to deposit a checks. It keeps telling me to rotate my device, but no orientation works. Also transfers are broken and the tellers are gone. Need to find another bank.
Check deposit won’t rotate camera. Bank ATMS are withdraw only. Can’t get money into my account without leaving work early to get to a branch since They all close early. Horrendous
Horrible. Filed a complaint months ago regarding your WCU employee that gave out my personal information (my AOR), and I still haven’t heard a thing about this intrusion of my privacy.
I have requested a payoff statement (today being the 3rd) for over a month now. With NO response. Seriously, if I stop paying my note you’ll respond. Very annoyed!
The bank is very sketchy, the app never works. I get late fees, online people say this bank does fraud as well. I wish I knew before opening this bank.
The Workers Credit Union iPhone and iPad Application gives you free*, fast access to your accounts and more. The Workers App allows you to view account balances and histories, pay bills, view and activate your cash back offers, transfer funds, and find the nearest Workers branch or ATM location. *There is no charge from Workers Credit Union, but standard messaging and data rates from your wireless service provider still apply FEATURES: -Check balances and transaction history 24/7 from anywhere -Pay bills and transfer funds -View and activate your cash back offers -Find your nearest Workers’ branch or ATM location -Link directly to wcu.com for up-to-date rates Use your existing Workers Credit Union Home Banking user name and password to login to Workers Mobile iPhone Application. Workers Credit Union is the largest credit union in North Central Massachusetts. Visit www.wcu.com to learn more. Workers Credit Union....Doing what’s right...for you. To learn how we protect your privacy, please visit https://www.wcu.com/home/privacy
