If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

3 years ago, FRUSTRATION TIME

Unreliable Be Ware

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit. This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer. This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

2 months ago, BoomerInReno

Deceptive reviews

This app gets high reviews because it is easy to use and the transfer is fast… except when it isn’t! That is when this app fails completely. I waited hours for a routine transaction that have done dozens of times to the same recipient’s bank account. All the app would tell me was that the transfer was “processing”. The app makes it very difficult to get help. Clicking on the “help” link sends you to the logon screen, even though you are already logged on. After I did this multiple times I finally stumbled on a list of phone numbers. Since I am in the USA I clicked on that number. After I entered my transaction number the automated system informed me that I was put in a queue and the waiting time would be 5 to 10 minutes. Then I got the loudest and most annoying “hold” music I’ve ever heard. Then every 3 minutes a recording came on thanking me for my call telling me how important my call was… but never telling me how much longer I had to wait. This continued for over an hour until I finally gave up. This app pretends to offer human support but that is a lie. The app is designed to make human contact impossible, and there is no way to complain or provide feedback. The app is good when a transfer goes through, but it is worthless if there is a problem. Know this up front and use at your peril. I can’t resolve my problem because this app offers no means to do so.

2 years ago, The Building

Improper Expectations

Sadly, I have used this service three times. Each time, there has been an issue. I currently have $130 in limbo for almost two weeks. The World Remit team has told me a different story each and every time I’ve inquired about this transaction. These interactions are entirely devoid of information and empathy. One rep literally didn’t know SOP for a regular money transfer when I asked her to walk me through it. WR called my intended recipient, said they never did so, and will now not return his calls. Where is my money and what on earth is the holdup? I’m not sending it to a new recipient, either. Very frustrating the first two times, now, on the third, it’s absolutely a pattern. Update; The WorldRemit team lied to me, stating the bank was having technical issues (for two weeks). Little did they know I have contacts at said bank who said things were working perfectly. They just canceled my transaction; the one thing I asked them not to do. This has real-life impacts. My friend needed that money. I will be telling anyone who will listen to avoid WR at nearly all costs. I hate being lied to. Take responsibility, WorldRemit. Your team was supposed to help but in my multiple contacts to CS you just lied and made excuses. I am waiting another 7 working days apparently to get my money back. Crazy - you took it out of my account in 7 seconds. Awful.

6 months ago, Nyala10

Impossible to contact

I have an issue with my card being rejected (after years of sending every month) and it's impossible to get any answers. I called the number provided and was told that number is basically useless and couldn't leave a messsge. A person will not be available to speak to and you must go to the website if you want answers. Of course if you've already been looking and still don't have answers then tough luck. Before, they used to have an interactive online chat option but not anymore. I’m thinking of switching to another company that will be available when i have issues. The person I’m sending money to needs money for medications and now they can't get it. Not good, WR. Update: still no luck. They sent me to the same page i had been looking for answers on several times already. No, i do not have a transaction number because they don't display it if the money doesn't go through! Please tell me then where to find a transaction number when there's actually no transaction. Thanks. 2nd update: they do not have customer service at all and of course never an actual human. I can't get hold of them. Alas, I've had to switch to another company. So sorry WR. You were convenient and then not. You don't seem to have the will to fix it. Hasta manana. Goodbye 👋

3 months ago, loyal customer xxx

Closed account after 8+ years!

I have used WR for more than 8 YEARS, multiple times EVERY WEEK to the SAME receiver for over EIGHT YEARS, OVER 700 transactions and I’m about to send my support for their rent in Ghana and it says my account is closed?! It said to check my email and the email gives a DISCONNECTED phone number!! It was a toll free number ending in 777X and it’s disconnected, eventually I found a number online & called. They see my account has been open over 8 years withOUT ever having a single problem and they REFUSE to “allow any appeal” and they refuse to tell me anything other than it’s a “security issue”! They refused to help in anyway and refused to give any information or explanation and refuse to review their decision or allow appeal and just say they cannot see anything on my account except “closed permanently for security reasons”?! After 8 years I am disgusted by this and now I’m seeing a lot of posts saying that customers accounts are being closed in the same way, without recourse and without explanation. Do yourself and your loved ones you support a favor and try another service, a different service because World Remit certainly does NOT care about its customers and shows NO RESPECT for a customer that’s sends support multiple times every week for more than 8 years. Beware!!

1 year ago, SkyEditor

Buggy app

Update: They must have improved their app's responsiveness. My only frustration is the hurdles you must still run to get inside the app... You must get past 2 different Welcome screens and then input a PIN # twice... But it's fast once you get it going and it's reliable, trustworthy. I've used them for about 20 years (their competitors are scary bad). I've had good customer service, trying their best, they just don't know how to correct their app. And I think they're doing their best in an insane world. (Note to developers: I certainly won't leave pvt info like my WorldRemit ID here, don't ask.) Really can't recommend this iPhone app. Perhaps depending on a very good, very reliable internet connection, but app continually crashes midway through a transaction. Had it double-send (!) once when it crashed during my transaction and so I re-sent, unable to verify whether it had worked. Note, the service is reliable and fast going through a browser on desktop. I've used them weekly for many years, but really can't recommend their iPhone app. Of course I've dumped the app and re-downloaded it again many times; it's just buggy.

6 years ago, mike1mus

Be careful

Be careful. The rates are low and the user interface is nicely done. However, if you make frequent transactions or a large transaction - be prepared for problems. Your transaction will be stalled - with no notice to you for hours (days) and no explanation. You have to call or email. If you email, expect to wait at least 6 hours for a response. If you call, prepare to wait on hold for 15 minutes or so. They will request information - copies of your ID, bank statements - over and over again. I’ve supplied the same information three times within the past month alone. I guess you get what you pay for. Western Union, Xoom and MoneyGram cost more, but generally you have much less hassle. The first few transactions will be fine. But once you become a regular user, be prepared. It’s a strange business model to penalize/hassle your best customers. I want to see WorldRemit succeed, but lately I’ve only been annoyed by my usage. Initially i was a fan. Not anymore. That’s a shame, but the marketplace will vote with their dollars. I am.

2 years ago, Cece_x

Avoid like a plague

First time sending money was ok… just asked for a few documents which I submitted promptly. I made two transactions on the same day and without an explanation, they disabled my account. The first thing you’d say is “call customer service” right? WRONG! Their customer service never answers calls… you’ll be on hold for more than an hour listening to elevator music :/ I left a call back number, no one called me. So I decided to use that online chat feature (that’s your best shot talking to someone by the way), I asked why my account was disabled and apparently “they can’t disclose.” You’d also think if they disable your account they automatically refund you? Haha you thought wrong… another bad encounter with customer service! No confirmation of a cancellation of transaction via email/text no nothing… you apparently just have to trust that they will refund. At least that’s what I’m doing now, waiting!! I requested a cancellation of my pending transactions since I couldn’t do it through the app because they disabled my account and I haven’t received a confirmation other than the word of a customer service agent. This app is frustrating is all I can say :( If you want something reliable for frequent use, this is just not it!)

1 year ago, Cindy0892

Local Partner Has Technical Issues

So when I first sent money to the Philippines through my recipients bank account, the transaction was fast. After a few minutes that I authorize the transaction, I checked the bank account and voila, the transfer was there! Here's the funny thing though, 3 days after, I sent another amount using the EXACTLY THE SAME information and the status says FAILED to transfer. I waited for 24 hours and I received a text message that says, something is wrong with my recipients bank information. I checked several times and the information was just the same with the first one. I sent the customer service the screenshots of 2 transfers and they just told me "oh, it's the local partner" that has a problem without even attempting to re-send the transfer but instead told me that they will just cancel the transaction. So, I have to wait for 3-7 days to have my money back again after dealing with them for 2 days. It was so frustrating! I sent the money again using another money remittance app, and my bank received it right away. I will never use this app again. I just used it twice using the same information. The first one went through and the second one didn't. Lol!

5 months ago, JLBthe3rd

Fast, easy & inexpensive…the way it should be

My husband spends most of his time in Colombia, and not everyone accepts a credit card there so cash becomes essential from time to time. At first I tried a few other services, and it seemed like everything was slow and unnecessarily expensive. Then I found WorldRemit. It’s perfect for us. So fast, in fact, that I will get back confirmation that he has the funds in about 1 minute, and my husband can immediately do what he needs to with the money. Use your debit card and most times you pay $0. Plus, they do give a good exchange rate. My only minor hiccup is when my husband’s bank account initially had a low limit for what he could receive, so some funds I sent went into limbo. They immediately asked if I wanted the funds back, and of course said yes, but that process seems to take a bit longer…I wish that process was just as rapid, so my advice is make sure you know the account limits…the rest is easy after that.

11 months ago, dandanz_x

Convenient and highly recommended!

I was honestly skeptical at first, as I had never heard about WorldRemit, but I really needed to find an app other than PayPal that would be able to transfer my funds internationally. I initially deposited 5 USD in order to make sure the transaction was successful and that there were no red flags. The $5 went through with no issues, and reflected in my overseas account within 2 working days (overseas time). I then proceeded to post a second higher amount, and my account was immediately disabled. I phoned the customer care line and within a few mins I got a response from a young gentleman that assured me it might have been an accident and that he would be right on it. Within the space of an hour, my account was reactivated, and the funds were transferred securely. I am honestly very happy with this app, it is super detailed and easy to use, and my concerns were quickly sorted out by the customer care team. Thank you.

3 years ago, TanzinaE

Do Not Use & Worst Customer Service

I started of with a small amount to test if it worked and it did. Then I took chance with a larger amount and first there was notification that it was delayed, which is fine. One day of radio silence and then they text saying it will be credited the next day. The next day they say recipient has been notified that funds are waiting. Recipient did not get funds and app tracker kept saying processing. A couple more hours later the app tracker says failed transaction. I emailed them twice and their response was we can’t reply look at FAQ. I check back on app again for tracker it has reverted back to processing. Is this a sham? The money was for charity during Ramadan. There is no option to cancel this. Update- called customer service and they were most unhelpful and frustrating. They said there is a technical glitch with the local partner and they do not know when it will be fixed. Could not provide a timeline or issue a refund. The agent kept repeating we cant do anything 10 times when asked for a resolve or to speak to someone else. For some reason it is not their responsibility if there is an issue with their local partner. Then why provide this service at all if you will not provide end to end service???

2 years ago, customer reveiw

Poor Responses

So I had my account for months and sent multiple transactions. All was fine until a few weeks ago. Was ask to prove my identity. After sending my passport photo and giving them my address and other information multiple times. My account was canceled. They would never let me speak to the supervisors higher than anyone on the team in Phillipines. No matter what time of day. They will never transfer you to the main office in Denver. They could never give me the specific reason they canceled my account. They would only say that due to the rules they had to cancel it. No explanation or anything. At least tell the customers why you canceled the account so they never have that problem again. Also when they say something is under review. It takes a long time. Not to mention they give you the run around and never tell you that the reviews team only work from Monday thru Friday. So in all the money transactions were good and worked at first but after verification of identity all got worse with no explanation and account closure. Not good service.

2 years ago, Lorypear

Such a nice app

I was using PayPal before to repay someone in Canada, because they don’t have ApplePay or Venmo! But the fees were just ridiculous and recently got even worse. Then I found out it took him 10 days for the money to even clear! Wish we would’ve switched earlier. WorldRemit just charges a flat $3 and it gets there in about 3 days. We tested it out sending $1 first to make sure it went to the right place; it kept notifying that it got caught up somewhere the first day or two, probably his bank verifying details, but they sorted it out without us even having to do anything and every transfer after that has been smooth sailing. Night and day difference and makes life so much easier. Love the updates too, we feel comfortable sending larger amounts of money back and forth, which is great for planning trips or things like that. The UI is clean as well. Highly recommend!

2 years ago, StvnAL12

HORRIBLE CUSTOMER SERVICE

A few days weeks ago, my account was disabled for an unknown reason. I have contacted world remit via live chat everyday for the past few days, about a week. Every time, they said that they were going to send me an email to reactivate my account and they also said that they were going to manually reactivate my account, within 24 hours. It’s been more than a week and I still have not received a reactivation email. The account is still disabled and every time I contact, they said to wait for the reactivation email or to contact my bank. I have contacted my bank many times but they had no idea what I was talking about. Since reactivating the account was taking soo long, I just told them to terminate the account so that I can make a new one with the same email. The representative sent a request to the support department to terminate my account and they said that it was going to take 24 hours but disabled, not terminated. HORRIBLE customer service and EXTREMELY unreliable!!!! I had to send money to a friend in India who is battling COVID but the could not reactivate the account or help in anyway. I would recommend using a different money transfer platform!!!!!!!!

4 years ago, Monna Mo'

These people took my money

Giving this company a negative zero is an understatement, however , I wish I could. I sent money to a friend and for whatever reason he cannot receive the funds. I put in for A refund and to this date hasn’t received it yet. They told me they sent a transaction to me via email, which they did for my bank to use and look for the funds. My bank refused and I don’t blame them bc they felt as I did, that it was a way to hack into accounts. I have never heard of such bs in my life. In all of my years of dealing with banks, if you have to be refunded it goes back to the account and no bank has to look up anything. They took my money and I won’t be using this crappy company again. I went in to unlink my card but got a message saying no cards saved when clearly I used the card to send the funds. I hate this company. This seems as a scam but they won’t TAKE anything else from me bc I won’t use them again! I pray that there is a better way to send and receive for the people that has had bad experiences with them. For the ones of you that’s satisfied, I’m happy for you. Sending money was fine, my friend received in minutes. Giving back was when all hell broke loose.

1 year ago, BaddyBaddyTwoShoes

Great app, bad customer service

I had been sending money successfully for a while, and then I suddenly started getting an error message when I attempted a transaction. If you call their customer service number, you get “The call will end after this announcement.” If you email, you get “please note this email is no longer in service.” If you use the chat feature while logged into your account, you get “There are no messages for you:” And I guarantee the reply to this review will include a link that directs you to everything I have just pointed out.” It’s all a dead end and I am fed up and frustrated. Edit: I have changed my one star to a four star because the app itself is great for sending money. Fast and easy to use (The error message I was getting turned out to be a problem on my card’s end). The missing star is for what I said above; customer service is a joke. Unless you have a transaction number, you cannot talk to a human.

6 months ago, mamajou

Fast, easy and cheap

The struggle was real when it came to supporting family overseas. At a local store doing money transfert, after two transfers regardless of how little the amount, you can’t do anymore transfer for a while. With WorldRemit, I can do as many a day as I wish. There is no minimum and the maximum is very high. I send even 30$ sometimes to cousins needing food or something very important. As soon as you click on “submit”, the money is already in their mobile account in another continent, and all of that from the comfort of your home, car…as long as you have internet/data . The convenience is just incredibly awesome. If you make a mistake and the money can’t be sent, they refund you without you having to be on the phone for days. Great great Job to you ! I STRONGLY RECOMMEND WORLREMIT!

3 years ago, Gigi27394

Every time I use them, I Always have problems

A few years ago I used world remit to send money to a friend in another country. I have an organization and we send money monthly to an orphanage. Two years ago they put me through extensive questioning and then abruptly shut down my account without any further explanation. A few weeks ago I attempted to use world remit again because I needed to get money over quickly and it allowed me to create an account and when I went to send a portion of money that my friend needed in order to keep our children enrolled in school, they took five days to even process the transaction and then I had to call and figure out what was going on. The lady told me that they would push my case to the top of priority. The very next day day they put the money back in my account like nothing had ever happened. Complete waste of time and resources. You are better off sending money through your bank account. They claim that they are making sure fraudulent activity isn’t going through, but I reached out, I called and asked questions, never did I get an email explaining what was going on or a phone call.

5 months ago, Jamesudontiii

Can Not get customer care personnel to talk to. Very Annoying

I tried several times to use my bank master card which is a debit card to send money but it got declined several times. FYI, I have used the same card for transactions that were successful before now. Then after the frustrations, I tried using my other bank card that’s a Visa card and it went successful. So I want to call the customer care but I can’t find the number on the app. I googled it and got both the number and the email. I called the number several times, it never connected me to any person to talk to. It always tells me to go to the app and find every answer I needed and when I go to the app, I can’t find anything that concerns my issue. I sent email to the email address I got on google, but the email did not go through because it’s not an active email. This is ridiculous for a company like this that handles people money. Anyway, can you people answer me here. I want to know if WorldRemit is having issues with Master Card that makes any transaction that’s done with it to be declined? Thanks

2 months ago, beefcake panty_hose

Took my money and then cancelled the transaction

I tried to use this company to send myself money while I was in Peru. They made it seem easy to set up and complete but went I submitted the transaction, they took $1000 USD from me and then immediately canceled the transaction due to risk. Then they said it can take 7 days to get my money back from them. I am not in the position to just give $1000 to some crappy company to hold on to for at least a week so I obviously called them using my data on my American cell phone plan which is terribly expensive in Peru. I had to wait on hold listening to terrible scratchy static for over 40 mins before I could speak with someone. It was all for nothing. The customer service rep, if you could call her that, basically sad, “too bad”. Then she said, “ why don’t you try again but send the money to someone else besides yourself.” Sure let me send another $1000 to try and see if World Remit doesn’t take that as well. I’m sorry I ever learned about this company because all World Remit has done for me is drain me of money.

3 years ago, Earlymen

Sending money to Africa

I received a message that I would be credited within a few minutes , but no response instead the transaction was placed on hold for two days now , first dey say waiting for authorization for over 24 hours and later say on hold, y’all advertise on instant transfers to African countries, so after all ID verifications and photo clarifications is it then reasonable for y’all to place on hold a transaction? I thought the reason for all the ID and photo verification is to make sure it’s legal, and when a call goes through they direct you to an office which takes hours to call back with no reasonable solutions to it ,it’s very poor and bad things like this keep happening, this is the second time I’m getting issues like this , no good . I have recommended this to several people and they give same complain . Please fix this cause y’all have a great service it would be bad to ruin y’all reputation with all of this happening. We are customers please we love fast, instant and reliable services and i believe that’s not much to ask for . From Kelly

4 years ago, Shanika1109

Terrible service

I was sending money to the UK and they ‘disabled’ my account without warning or explanation AFTER they had already taken the money from my account. I called and was told they could not give me an explanation as to why this had happened, that they had already canceled the transaction so that if my account were to be reopened I’d have to essentially start again and wait up to 7 days for the money to even be refunded. After reading other reviews, I see that this is a regular occurrence. Even the fact that I was also told there’s nothing anyone can do about it and that there’s no supervisor I could speak to, after my own persistence this was found to be untrue and I eventually spoke to someone else about it. I had read through their terms and conditions intently and could see no reason as to why this would have happened. This is essentially a joke of a company that I would not recommend anyone using. However, I have since tried transferwise who actually transfer the money abroad quicker and cheaper fees. That is what I’d recommend to anyone still looking

4 years ago, Mishi888

Cheap, Fast, secure & easy!

So much better than WU! I do this all thru my iPhone. But there is one thing I hate: I’m constantly having to provide copies of my bank statements and/or justifications why I’m sending the money. The reason this is a problem is because the email is easily missed & you only get 2 days to respond. And this request happens quite often (more often than not). This wouldn’t be an issue if they’d send me a text saying an email was sent needing something from me, but they don’t so I constantly miss their email. They send texts when the money is ready & when it’s been picked up, but no text when there is an issue...I get hundreds of emails & don’t usually sift thru them often so their emails are often missed and my transaction is cancelled! Meanwhile the money was yanked from my account so I’m having to double check if the money was returned. And the reason is the same every time!

3 years ago, Khadija4

Best International Money Transfer!!

I just want to say that I’m a bit new to sending funds internationally but a very good friend of mine recommended this app and so far so good!! It is very quick and efficient! Way way better than Western Union, that is such a joke! The transfers only take about 20 minutes to process and a couple of times when I’ve had a delay it was pretty easy to get someone on the phone that I could understand. They are based out of Colorado but it’s so easy to send money anywhere! The only thing I don’t like is not being able to send direct to bank account transfers since the changes in Nigerian banks. Mine was stuck in mid transfer for a few days while we tried to figure out the hold up. Over all good service though. Very cool! I highly recommend World Remit!!

4 months ago, ChrisGonzie

App, Chat, and Phone Number are a JOKE!

The app chat does not work 90% of the time specially when you need them due to technical issues. Of course, if chat and Q&A don’t work you opt to call. But guess what even the call option is useless. Their automated Karen gives you option 3 for something else, after you hit 3 the options they give you before a “real” human being takes your call are the same as the main menu. Okay look Mr. CEO or OWNER of Remitly, let me ask you this - if our issue is because we couldn’t get a transaction to go through thus not having a transaction number to begin with, how in the world can we ever get a hold of your customer service if that is the ONLY option your automated Karen is giving us before we could ever get a hold of a real person!!!!!!! Overall everything is dumb and does not make sense!!

1 year ago, keli_gaby

Please don’t download!!

I sent money to my friend. And (normal) they requested my ID’s, so I sent them, a day after the ID’s were “processing”. I wrote to them and they answered that my ID was denied and that they needed another ID (I was already angry because at the app even tho they said they were denied, they still showed up as “processing”. I immediately requested a refund and that’s when all really started, I wrote to them and they said the refund could take 3 days, that same day the refund was in my bank account (thank God I didn’t resend it through another app to my friend) because then it was charged again and WR took the money again. It has been 5 days and still no money all it shows up in my bank account is that they charged the money again. I contacted my bank and they even want to cancel my card it seems like WorldRemit is not that safe after all, but I’m scared to cancel because I saw another review that someone cancelled their card and now WR won’t refund because there is no linked card. 😫😫😫😫😫😫😫😫😫😫😫😫

6 months ago, m1rlo

Most recent app update is big step backward

This most recent app update is buggy and more tedious to use than the excellent app we had a few days ago before this terrible update The user interface is less obvious, and less helpful. Firstly, the initial view shown by the app now shows fewer recent transfers, forcing you to go to the receiver menu to send a transfer to someone who would have been found on the entry page in the old version. This wastes time. Secondly, incorrect fees are initially shown after the transfer amount is entered. If these fees are actually indicating proportional markup over spot exchange rate then that should be indicated, but it is not: this made me think you had suddenly substantially raised transfer fees. Then on the next screen after I confirmed something which seemed to be an extra step the fee suddenly went back to zero. Now it says the fee is zero, when I confirm again it presents payment options and displays the credit card fee as an additional fee. This information could have been on the previous page. More wasted time and confusion. What was the intended purpose of this UI change ? The app is now harder to use. Maybe I will go back to using Remitly instead. Sorry guys but you really messed this up. Your app was easy to use and clear and not confusing. Now it is tedious and confusing and misleads twice bout the fees. You had a good UI. Why change it. I'm very disappointed.

3 years ago, hdjsjag

Garbage, possibly fraudulent.

I have a family member in Kenya that I have been doing some fundraising for and he suggested we try world remit to send money back and forth due to lower fees and since he doesn’t have the ability to use Venmo at the moment. I opened an account, got his information, and tried to send him some money to test it out. He never got the money, but they took it out of my account no problem. Moments later I was kicked out of my account saying it was disabled later receiving an email saying that I was essentially banned from using the service. I contacted their customer support and they were of absolutely no help. They said they couldn’t tell me the nature of the cancellation of my account even though it was MY information concerning MY bank account?? They did refund the money but after reading review after review of fraudulent/awful experiences similar to mine I’m uncomfortable knowing they have mine and my family member’s financial account information. Do not use world remit. Stick to western union or something like it.

4 years ago, jhftvhxsunth

World remit is fraudulent and discriminatory, take your business somewhere else

If you have never heard of world remit there is a reason why. I was in Ghana, West Africa and just tried to set an account to pay someone for catering for a dinner party. After several hours trying to open an account and completing several verification checks, I was emailed to be told that I need to submit a photo ID and a selfie! I thought that was an unprofessional and shady way of doing business but I provided that anyways. Then I get an email saying on review my account has been closed! Closed with no reason. I’m quite sure the reason is because I’m sending money to someone from GHana. My account was closed and I was not given any valid reason as to why it should be closed, the rep was not very helpful and ended up hanging up on me. They may take your selfie and use it to scam someone, the whole thing is a very shady and fraudulent way of doing business. Take your money somewhere else, preferably to a company that doesn’t discriminate on the color of a man’s skin or where they live!

4 years ago, Bostonian 84

Beware of the “other” charges

I have to say that the app and the whole process is very good, simple yet effective. Just remember to upload your license so transfers can take place in minutes. Unlike other (better known) services, this one doesn’t keep your money for days and provides good customer service). That said, WR charges a fee for their service (1.3% in my case) which I find fair and reasonable. However, I found out the hard way that the credit card I used to settle with WR charges an additional transaction fee of 5% !!!!! This is an outrageous amount for doing absolutely nothing. The problem is that the credit card transactions come to Bank of America as a “cash advance” for which banks still charge much more than they charge merchants and must be a great source of profits. In any event, I am disappointed that WR would let the transaction be processed in this fashion. I thought WR was a reasonable alternative to (the horrendous) WU but now I think the search must continue.

2 years ago, ChiCa309

Unreliable.

World remit is an unreliable remittance service. They come up with multiple reasons why your remittances are delayed but the truth is it’s a problem on their part. A problem on their local partners is a problem on their part. They don’t have accountability. They’re very quick in getting your money from your account even though it takes forever for it to actually be transferred to the destination/receiver. It may be charging cheap transfer fee compared to other providers but the quality of service is reflective of it’s cheap fees. Their customer service both on the phone and virtual chat are also unreliable. They said they will call back but they didn’t. The chat room was a blank white whenever you try to connect. This happens when you actually need the money transferred asap for whatever personal reason. But it is during these times when they don’t deliver. Very disappointing and such an inconvenience. No amount of free fees can restore my trust for world remit.

2 months ago, Dr Navis

Not fast, not dependable, not transparent

If you use this app to transfer money for a time-sensitive matter in an underdeveloped country, be warned that you are taking a high risk. I used the service to pay a hotel bill in Argentina with funds from the US, ready to have to wait a couple of days given the state of the economy of that country. While the funds were taken from my account in a matter of seconds, the transfer stayed in limbo (‘processing state’) for more than one week, supposedly the funds being processed by the “local partner.” The two times I tried to reach customer service, I had to wait more than 1 hour on the phone before getting a representative, who wouln’t have any real information and wouldn’t be able to reach any resolution. After 8 days with my money in limbo and no useful information from the service, I had to cancel so I could settle the bill with the hotel by other means, my money not yet availble in my account. Sounds like a horror story?

1 year ago, Nadege O.

Useless app. They closed my account without any explanation

I wanted to try using their services to transfer some money to contribute to the funeral fees of a deceased friend to my colleague in Uganda office from USA. As I never used this service before I tried downloading the app configuring my profile and then the profile of the recipient. Then I tried sending a small amount to check if this works at all. My transaction was cancelled, my account deactivated and when I contacted customer support to check what would be the reason or what I needed to do to make it work they initially responded that they would try helping and will check and then I received an e-mail that my case was closed as well as the account…after additional verification, still not providing any reason. I found this app useless and customer support non supportive … what is the most frustrating is that they did not even provide a reason … very disappointing and badly organized service. Not to be recommended.

2 years ago, Flo87911111

Worse remittance ever

Worse remittance ever. They will drop you faster than transferring your money. In this time of pandemic this app is UNRELIABLE for medical emergencies. I sent money to put my family member in the Philippines to a hospital due to Covid-19. They were easy to take your money before asking for more requirements which should have been asked during enrollment. I guess its one way to hostage your money so that you will not change your mind in using the app since they already have your money. If you told them you’re not happy they will drop you from the app and blocked you for reasons that are absurd. They will tell you that they will give you a refund but its been 2 weeks from thus date and no full refund was returned. Imagine being in an medical emergency and these heartless app will screw you and use your money for awhile risking the life of your love one. Avoid this app. There are better apps out there and read all the negative comments here to know their true color.

4 months ago, WGATAPA

Gutted with WR

I’ve been using WR app to transfer money Easily since 2020, but recently the service rendered is very poor. This is happening recently I tried making a transfer using my debit card payment method as usual and it tells me payment method not allowed. I don’t know if I’m the only one experiencing this or it’s a Global WR issue. I called the customer service and explained everything to them and they told me it was my bank who put a temporary hold on my card, I called my bank and my bank told me everything is alright with my card which they’re right because I still make other purchases so online without any issues. I believe WR Technical Team or whatever should buckle up and have this mess fixed. I’m gutted

3 years ago, DerikW

Don’t walk, but RUN AWAY FROM THIS APP!

I tried to send money and it looked like everything was fine. The next day when I tried to login to check the status — it won’t even let me login. It just says “Account Disabled”. It doesn’t give you an option to ask why. They don’t explain why. They don’t give a link so you can refute. The only thing in bold letters is Account Disabled. So what happens to the money that I sent? What kind of cra**y app is that? What kind of customer service is that? They just state “Account Disabled” when you try to login with absolutely no explanation – actually they tell you absolutely nothing except those two words “account disabled” nothing more to add or to explain. I suggest everyone reading this review stay as far away from WorldRemit as they can. Go to WesternUnion. I’ve been using it for almost 4 years now with no issues. The only reason why I downloaded this app was because my friend didn’t have WesternUnion in his location. What a pathetic way to treat a new customer.

4 years ago, Adrianoooooooo

Terrible communicators and misrepresenting their services

World Remit gave me conflicting information through three different members of their phone support. They advertise as being able to send money to businesses and then they told me they couldn’t. Then they told me they could. Then they told me finally they couldn’t again. They also closed my account on account of me trying to use their services and then they reopened it when I inquired. What kind of business closes the account of their customer without checking in with them to ask basic questions. Also all this happened while they held hundreds of dollars of mine so I couldn’t use alternate forms of payment as the money was in their hands. Then after all this happened it took more than a week for the money to be returned to me. I do not recommend their services.

4 years ago, -BeatboxMan-

Do not Download App!!

Ok, I heard about this wonderful service to send money overseas to friends and family by my cousin. I decided to check it out to see what was all the commotion about it, once I created my account in under 5 minutes and begin to send money to my family in Ghana. Couple minutes later, I received a message from WorldRemit saying that my account is disabled. Wasn’t sure why I was disabled, I decided to investigate more and I got no explanation as why my account is disabled. Terrible service right off the bat! I decided to call to speak to a manager (no ones a manager/supervisor). All they told me was to read our term and conditions for more information. I’m fed up and I wanted an easy way to send money, but apparently this company doesn’t care about its customers if you block their accounts after creation. I could understand if the verification info is blacklisted or incorrect, but I didn’t even get that far. Just create account and start transaction and then disabled. AVOID THIS APP AND COMPANY AT ALL COST!!!

4 years ago, Dr. Catharina Hunter

No issues money transfer

I just wanted to say after reading the reviews I was pretty skeptical about this app and wasn’t sure the money would reach its destination (US to South Africa). My mother was in dire straits and I decided to try. The app was super easy to navigate and at a click the funds were transferred. My mother had to fill in a form and once that was done the funds were in her account. Super fast. She was very thankful she did not have to go to western union or even to the bank and walk around with a lot of cash and I was super glad that she received it in her account without any glitches. If I could give this app and service a 20 star rating I would. Thank you. This is definitely something I would recommend and use in the future.

4 years ago, Hannah Rose W.

Worst Customer Service, Good app

I sent multiple emails over a couple weeks in regards to them closing my account and haven’t received any reply whatsoever. I sent an email appealing my account closure, at the request of their representatives, to look into why they might have closed my account. I feel I know it was because I opened a second account, which I was also instructed to do by their representatives. I opened a second account because I was trying to transfer funds from my Netherlands bank account to my US bank account when I was told by the representatives at that time I would be unable to do so because my original World Remit account was registered in the US. As such, I was advised by the representatives to create a second account so that I could complete the transactions e.g. transfer funds from my Netherlands bank account to my US bank account, but also maintain my US World Remit account to transfer funds from my US bank account to my Netherlands bank account when necessary. Soon after I attempted to transfer funds I was informed that BOTH accounts were closed. I’ve since sent numerous emails enquiring about appealing the process and for status updates on my appeals- and haven’t heard anything since. Only gave two stars because before they closed my accounts the app was very useful in transferring money while abroad.

3 years ago, JonQuil TreLace Smith

No paying customer protection

I tried to send my normal bank deposit today in which I received a message that it couldn’t be done, only airtime top up. So I sent something and realized the number was old. I went to cancel the transaction in which a message came up to say that I could update the info instead of canceling, so I updated. Well they still sent the money to the old number. In then tried to send money again which I shouldn’t have. My recipient hasn’t received any airtime on his phone and they’re telling me they can’t refund my money because they no longer have it. So I’m out of money and my recipient didn’t receive anything. I’ve been using then for a while and never experienced this stupidity until they changed from bank deposits to airtime top up. The fact they have nothing to cover the person that pays is beyond me. I will neverrrr use them again Update today, my recipient still hasn’t received his air time. And his provider isn’t responding.

4 years ago, Malthus PDX

Exchange rate is the hidden fee

I’ve used Xoom and other apps to transfer money overseas. WorldRemit gives you a very poor exchange rate. You will never get the spot rate ((or bank exchange rate) from any money transfer service. However, there’s a great deal of variation on how good of an exchange you will get with all these companies; and that is what you really want to pay attention to. Western Union e.g. is the worst IMHO. The fees are all relatively low, but you can really loose some money on the exchange rate differences: e.g. I transferred $2,000 USD to Vietnam on Xoom; they payed out $45,990,400 VD, plus a $2.99 fee. Two days later I transferred $2,000 USD on WorldRemit which only payed out $44,772,551 VD plus a $4.99 fee. The exchange rate with WorldRemit lost me $52 as compared with Xoom. (The bank exchange rate was basically identical on these two days.) So, get a rate quote and shop around before you send your money abroad. The delivery time was also much slower on WorldRemit. Xoom is usually instantaneous.

3 years ago, Dr KME

🤦🏾Annoying services 👎🏾. “ World Remit can do better!”

I’ve used this company’s services from inception. It was very wonderful, secure, fast and cheap in the beginning. After getting more customers over the years they began inflating their charges more than 100%. At some point, when you send money to someone they’ll hold the transaction for days or weeks requesting for proof of funds , identification etc. Even after sending these documents, they’ll still take more than one week to review. I don’t know if they care lives depend on those funds that have been sent. When you ask for a refund due to the delay they’ll still waste your time by telling you to wait till the review is over. It got to an extent I couldn’t handle anymore and had to involve my lawyer before they could release the funds. If you suspect fraud or whatever , contact your customer and let them know what is happening. I think you can do better. Customer service too is not helping or slow.

4 years ago, 2726372728

Terrible experience

I thought this would be the perfect app for me, I am from the US but live in Japan and need to send money to Thailand. I tried the app for the first time today and *thought* I send money to two recipients. Everything seemed fine and I let them know to expect to see money in a few days. Then I get an email saying that my transactions have been canceled and my account is closed. I can see the transaction still pending on my bank account, but I cannot even log in to their stupid app anymore or ask them any questions. Just completely deleted me from their system... With the exception of the pending bank transactions that I don't even know if they are valid. I wish I didn't have to give them 1 star. As far as customer service responding to this with their "sorry for your bad experience..." response, work on developing a business you don't have to apologize for. Next time let people know there is a problem before you take their money.

3 years ago, Xipec Toltec

First Time Was Hell

But thereafter has been smooth operator. Somewhat, because now they seem to be playing like all other players by paying you cheaper rates for the currency exchange. Still very pleased. Being a foreign entity probably made it difficult the first time I sent money. Specially with stupid government regulations making it hard for poor people. Yet big banks do scams in the billions and they get a little slap in their hands. We the poor stand to suffer more in difficult times as the government gets more idiotic. Yet thieves like Western Union steal your hard earned money. Overall, in the IPhone this app executed great and transfers arrived in 30 mins or so to Mexico. However, this is rather slow in this so called technological world. Boycott scammy Xoom and Western Union.

5 years ago, Chiomizzy

Problem in sending

This app is good in taking money from your account but terrible in sending called and was kept on hold for hours only for the rep to say my recipient needs to withdraw the money in their account before they could transfer the money that I was trying to send I told them several times that my recipient has no money in their account but the rep kept saying trash then I requested for cancellation and refund only for them to tell me that my recipient bank has the money and I will have to wait for the bank to accept the cancellation and refund before I get my money back can you imagine this is so frustrating their service is terrible I will not recommend to anyone please visit local branch such western union and other money transfer location for better service service fee may apply but it’s less hassle. I’m writing this review out of frustration I barely write review but this has to be written because my poor recipient needs the money for medication

2 months ago, HCamil

Fraudulent

It’s been a few days that I sent money to DR from USA and I received an email to verify my account, I didn’t it twice and just received another email telling me to do the same thing. Now that I tried to resend it, this says that my password is incorrect when it wasn’t because it took me out of the account, I had to reset the password knowing it was correct but at the moment I tried to login to complete the verification it said I cannot login since my account has been blocked and that you sent a email regarding this issue but I haven’t received none. I did this transaction with you guys since Thursday and this is the time it hasn’t going through but my money is out of my bank account. They do not answer the phone and says that the transaction number I’m entering is incorrect when that’s the number I received from YOU through my email. I’m going to report you to the BBB and will contact my bank.

1 year ago, rashamauset

Terminated account minutes after opening it

I opened an account and tried to send $5 to my mobile money account via Vodafone Cash. I tried to send to my friend as well. Any transaction I attempted to make was immediately cancelled and customer service told me that they cannot disclose the reason why. I then went to my email and noticed I received an email from them Stating my account was now CLOSED and they were not able to give me an explanation. Wow. At least if you are going to close my account for no reason, have the courtesy of explaining why. I was in Ghana and my debit card was cloned and used elsewhere so I had to close my US bank card. The bank was not able to send me a new one. I tried to open a bank account in ghana for months with no success. How did I survive with no access to money? WesternUnion. Their FEEs are crap but they help you in cases of emergencies. Apps like this one don’t take into account emergencies.

Description

Quick, simple and secure to use - WorldRemit is a better way to send money. We help our customers pay for hospital bills and tuition fees as well as sending money internationally with low fees and guaranteed exchange rates. With WorldRemit your funds can be with family and friends in a matter of minutes. Key Features & Benefits: SEND MONEY, FAST • From more than 50 countries to more than 150 countries worldwide • Including Nigeria, Ghana, India, Zimbabwe & Pakistan • Our international partners include M-Pesa, EcoCash, MTN, Metrobank and many more CONVENIENT • Your transfer can be received as a bank deposit, cash pickup, mobile money or an airtime top-up • Save your recipients to your contact list • Identify and track where your money is at all times LOW COST • Guaranteed exchange rates with daily notifications • Our low-cost fees are displayed upfront TRANSFER WITH CONFIDENCE • When your transfer is complete, you and the recipient receive an SMS or email alert • Our industry-leading technology protects your money • We’re approved by the FCA and licensed by government regulators around the world • Our service has received 125,000+ 5-star reviews from happy customers Need to transfer money abroad? Here’s how it works: 1. Choose your destination 2. Confirm the transfer service 3. Select how much you want to send 4. Add the recipient 5. Choose your payment method Download now and get started. Please note: Your ability to send money with WorldRemit depends on the country you live in. The app will display available services based on your location. Our app supports the same send and receive countries shown on our website. For more information, please visit: https://www.worldremit.com/ Want to get in touch with us? Whether you have a question to ask or a problem to solve: https://www.worldremit.com/en/contact-us Email: [email protected] Address: 51 Eastcheap, London, EC3M 1DT, UK