I love the ease of navigation but this app can be buggy when it comes to mobile deposit. A recent update in app caused the camera to be unable to focus on the check. I'm so dependent on the mobile deposit feature that I may consider switching banks solely on this inconvenience. Not the first time this issue has happened with wtc.
It worked fine for awhile but I now have not been able to log in for months on my phone. Would it be at all possible to fix this massive bug? Do you have enough resources to make Washington systems compatible with mobile apps in general? I called the bank and they said this is a system wide problem. They said Washington Trust mobile banking is notoriously incompatible with apps of any kind making viewing my balance on my phone impossible to view either through this app a 3rd party app, or even on the web browser on my phone. It’s frustrating.
So easy to use and convenient! How did we ever survive without this? No more calling to get transaction histories and balance. No more running to the bank to transfer money, deposit a check etc. Thank you for making my life a bit easier!
This is a great App for me. It’s so easy to use. I can check my balances, transfer money, deposit checks and it’s all with a couple clicks. Definitely recommend this App.
This app is slow to update financial information. It also doesn’t always work. It is down and not available very often! Washington trust also doesn’t allow you to do mobile deposits without calling and getting permission if you’ve been in the negative before because “it’s a privilege”. Feels like being grounded 😂
I would love to see what is pending (deposit and withdrawal). I have accounts at another financial institution and they are visible. Another recommendation would be internal messaging inside of the app instead of always having to call the 1-800 or visiting a branch.
Overall decent app, but disappointed mobile deposit stopped working. It now tells me to rotate my device even though it’s already rotated and just gets stuck there.
Quick balance function does not work, turns itself off when you try to enable. Also the app limits the number of balance transfers between linked accounts, apparently forever, so now I can't manage my own money after I use the last 5 of 6 transfers I have available... getting very frustrated with these guys at this point.
Had this app for 4+ years and I’ll say it’s a decent app. Although just about a month ago the app starting becoming EXTREMELY slower and much more buggy. I hope this helps guys. Love Washington trust .. only thing I never liked was the card provider🙏🏼
The guidelines on making a mobile deposit are not clear or consistent. They appear different then what the app instructs, this leads to deposits being rejected. The app needs to be a lot clearer on what the guidelines are.
Easy to use, self explanatory. Wishing that Washing Trust would accept Apple Pay. Been waiting a long time for it, still no news. Otherwise, love the bank.
I like the app and the website, but in both there is a period of days when scheduled payments do not appear in either the pending payments or account detail. This makes a quick, real-time reconciliation impossible.
There is always an error when trying to print mortgage/HELOC statements which destroys the point of an online app as I still have to go to a physical location to get them.
I love this app! Quick balance allows me to check my balances without fully signing in which is SO VERY convenient. The app is very easy to navigate through and as simple as can be. Never have an issue and also keeps all my financials safe and right at my fingertips. Great job!
I personally love this app! Shows your balance, deposits, checked cashed without having to wait for your statement. You can transfer funds from account to account. When you actually need assistance or help with it, the people at the bank know how to talk through it. I personally love this app!
Shows you where to find a local branch or an ATM to avoid fees. Love being able to view my checks when they clear my account. Transaction history is always accurate!
Makes my life so much easier i love this app! I am always on the go and sometimes cant get to the bank or even get on the computer to transfer money or see what came out of my account but this app ... I can do it where ever i am
I travel a lot and mobile banking just fits my lifestyle. Cant remember the last time I was in a branch to conduct business. Very easy app to run and is very quick to do transfer, playbills and see where I'm spending money
This is actually one of my favorite "Efficiency Apps". Works perfectly, lets you know if your check was scanned properly, and the money goes in. Perfect, thanks Washington Trust, keep up your vast technological improvements!
Easy to use. This app has gotten me back on track with my bills because making payments is so easy! Only wish we could add vendors without having to go to the full site.
This ap is actually easier to make transfers and check activity than the web site. Love it. The bill pay section could be improved, but still a great ap!
Love the check deposit function, has made my life TEN TIMES easier. I recently moved to New York and this function plus direct deposit makes it so I don't have to switch banks. Thanks Wash Trust!!!
This is a great app. Anyone could use it. Doesn't give you full account numbers or security purposes. You need to use the online version for some banking details. Overall fast and gets the job done.
Every time I wanted to check how much money I had from my iPhone I would have to go to safari and go thro a tedious process. This makes my life just that much easier! Thank you Washington Trust!!
The freedom rewards function needs some love. I used to be able to switch between my checking accts. to activate freedom rewards on different cards. Now I can't and I'm only able to browse rewards available on one account. Other than this, it's a nice app. Does what I need!
Love this app. Helps with everything I need to do when away from the bank or my laptop. Easy to use. Always accessible. Would be great to have the ability to add a payee!
Use it on both iPhone and iPad. Works well, convenient! Just wish it showed when my e-bill had arrived like the web banking does. I have no complaints!
While I LOVE my local branch and their friendly helpful employees, I love the convenience of banking from home (or vacation!) with this app. There are a few things they could do a hair better, but it is a joy to use.
Washington Trust Company’s Mobile App makes it easy for you to bank on the go. Do your banking right from your iPhone and iPad! You can manage your accounts, pay bills, deposit checks, find ATMs and more! Bank with confidence - Washington Trust Company’s Mobile App allows you to manage accounts from your mobile device...anytime, anywhere. Now it’s easy to do banking 24/7, right from your iPhone and iPad. It’s fast, secure and free. With WTC Mobile, you can: • Check available balances & transaction history • Deposit checks right from your iPhone or iPad • Transfer money between WTC accounts • Find the nearest WTC branches and ATMs • Pay bills and credit cards To use WTC Mobile, you must be a Washington Trust Company customer and enrolled in our online banking service. To sign up, visit www.washtrust.com To learn how we protect your privacy, please visit http://www.washtrust.com/home/asc/privacy
