This was the easiest app I ever used to make any payment. My one issue is I cannot get this to doenload on my computer. I have called at least 6 times for tech support and still unable to to use the spp on my pc. I got this in a few minutes on my phone and no problems.
Overall it isn’t a horrible app for paying your mortgage but it needs some work: • The annoying “Enroll in paperless billing” message is too tall for some iPhone models (8+) so the “skip” option is hidden too far below the “Enroll” button making it difficult to bypass on some phone models. • when making a payment, you can’t schedule it out more than about one week/five business days. This is a huge issue if you’re trying to schedule it at least x days before end of month but also the day after you get paid. You basically need to remember to schedule it during a five day window before the desired date. • Sometimes a payment won’t reflect as paid or as processing if you check it the morning of the scheduled payment date. This led me to think I had not scheduled a payment for that month. I ended up scheduling another payment for the next day and the app was showing it for the same month which I already had a payment processing for. This resulted in two payments a day apart because the app misled me.
They will take days to pull your funds after you’ve selected “pay mortgage.” Then charge you a late fee. If there is any misunderstanding on the side of your financial institution, YOU will be punished. One way is by taking your ability to pay on here away entirely for a length of time. They will actually punish you by making it more difficult to pay your bill. The mindset behind this only allow them to accrue more late fees. Today is the second time this has happened to me personally. This is an awful service that really only excels at making the process of paying your bill more difficult and expensive than it should be.
This app was good until my mortgage transferred and caused me to lose access to viewing my information. When trying to add the new one in the app, the number keyboard does not go away so it covers the “submit” button. There is no way to make the keyboard disappear. This is extremely frustrating as the website never loads either. I’m just left with a blank white screen when clicking the website. I’m on an IPhone 15pro. Please fix these asap
No frills app. I love it!!!! I just want to make a mortgage payment and boom your done!! I can’t understand why some companies want to make bill payments so difficult when it doesn’t have to be that way!! I recommend 100%
The app is easy to use and informative but its really annoying to have to log in every time I want to see anything with my mortgage (even after coming back after a few minutes). If the session expiration has to be a small amount of time at least have face id work properly to log in. Happy to revise the review once face id login is fixed
When it comes to paying my mortgage I actually look forward to it. The reason? The app is so very easy to use. It is intuitive and straightforward. My payment can be made in seconds without jumping through hoops. No muss no fuss!
I have issues with the system retaining my login information. Since the interface I can log in slightly easier but the login could use some adjustment.
App wouldn’t let me select payment on the due date… kinda weird. And had to reach out to FSB to correct the amount. Not sure how they messed up the amount of my mortgage, but they did - not necessarily the apps fault. I’ll report back after a few payments.
I use alternate bank accounts to pay my mortgage. There is always only one account saved in this app, so I have to look up the routing and account numbers and enter them fresh every time. There needs to be a memory function that holds more than one or two bank accounts used in the past, so I can just check the account I want to use
I was unable to apply an interest payment on my construction loan, because of an issue of miss allocation for my payment of interest that went to principal instead. What a mess.
I can pay my mortgage easily from here . But I never got bill on my mail box. On app also there is no statements. When I called them they said they never send statements can anyone can help me ?
We always used the FSB app to pay our mortgage and, while it was far from polished, it allowed us to split our mortgage over two pay periods. Now with the change of service we have a prettier app to use, but the trade off is far from worth it. We are no longer allowed the freedom of spit payments on our terms and we dislike that fact quite a bit.
First time I used this app I paid my mortgage in 7 sec. That’s about as much time as anyone wants to spend every month paying their mortgage. Thank you. Perfect.
First, the app looks very nice! However this app doesn’t support TouchID OR FaceID so each time you have to enter your username/password. A little out of date not to support this kind of functionality, especially on a financial app that might have people using more complex passwords than normal
This is a great source for payment and very easy to access and maneuver. No complicated toggles. Quick and to the point payment whenever you need for your mortgage.
I like this app. I just wish you were able to pay weekly if you wanted/or make any amount if you wanted to pay ahead. Also chatting with mortgage company if needed.
Not nearly as good as the previous app. Plus, where’s all my history? Also, reports aren’t opening - or even available for that matter. This new app is nothing more than a payment portal. You can’t perform any analysis as there is so little available information. The developers appears to have dumbed it down, making it completely useless. What an astonishing failure.
This app is very easy to navigate through, not to mention so much easier to make my mortgage payments. Definitely worth anyone’s time to get and use this.
Pretty basic app, that works well but the online UI offers a mortgage calculator, which is a great feature the iPad app is missing. Additionally, would be great to be able to pay with a debit card 😄
The app would not let me put in my bank account number because it was six digits long not seven. I just ended up adding a zero at the end… We will see what happens.
Although the app is much easier to use vs going online, withdraws takes forever to come out of the account. It would b better if it was actually placed in pending status.
I always have a difficult time paying my mortgage, I’m old school and customer service there’s a charge, I had other mortgage payments with other banks it was so easy
I was notified by a new mortgage company that my mortgage was being transferred. I had t been notified by current mortgage company and as soon as I got the notice I couldn’t access any account information - lost access completely to all statements , disclosures , terms, escrow balance etc.
For my first mortgage payment, I wasn't informed that I couldn't use a card. Transferred money to cards, but couldn't pay. Lost money, owe people, and struggled due to lack of info on the statement. A compassionate call center would have been helpful; a card payment option is essential in modern times. As a first-time buyer, I received no assistance, making the experience costly and less memorable. Hate it here already, hope this is not what I have to look forward to being that I am going to be paying 60k in interest! Dissatisfied, Joel Charles
This app would be so much better if it had a facial recognition instead of manual input for user and password. Also, it automatically opens to the invalid loan and it’s having me to always switch to the current loan.
CHFA needs to get this APP working correctly. I have tried for two days to make a payment. When I call, they tell me keep trying. Fix it!!! Just make the app work or don’t offer it! People do not have time to mess with trying to pay bills on apps that do not work.
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